# Page 49 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 49 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4455 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4455) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 49 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1201-1225 of 4455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Robby F. Managing Member Financial Services Used the software for: 2+ years ### "Best free version CRM I've found" July 27, 2020 4.0 After working for a company that used a premium version of HubSpot, I wanted to make my transition to become independent as easy as possible. Still, I looked at over half a dozen CRMs before deciding on HubSpot. After completing my evaluation, it was clear to me that irrespective of whether or not I had experience using HubSpot, it was the best full-featured free CRM available. While there are certain advantages and features in the premium version that I don't get for free, the software doesn't do things like limit the number of contacts. If I were to recommend a CRM platform to a company, free or fee, I would recommend HubSpot. Pros Easy to use as well as import and export data. The help is excellent. Also attactive and intutive. Many advanced features are included in the free version, such as adding customized fields. Cons Free version limits # of saved reports to 5. Customizing and saving views (inquiries) are not as easy as they could be. Reason for choosing HubSpot CRM Simply a better, full-featured, high-end, function-rich CRM platform, for free. Review Source JS Johnathan S. Business Development Manager Computer Software Used the software for: 2+ years ### "Scalable, Dynamic, Affordable" October 9, 2019 4.0 HubSpot is my daily tool for outbound prospecting, inbound lead generation, task management, reporting, and marketing automation. I don't know what I would do without it. Pros Combining CRM functionalities with Marketing Automation and leveraging their dynamic reporting and sales tools, I am able to gain greater visibility and strategic intelligence into my accounts and prospects and make data-driven decisions to maximize my efforts in the most relevant ways. Cons It's a constantly developing platform - this means there are certain features that are missing that seem obvious or just make sense - for instance, bulk creating/assigning tasks could be more efficient, and filtering those tasks is awkward (compared to their contact filters, which are many and intuitive). However, HubSpot does a pretty good job of listening to it's users and I am hopeful to see these changes made eventually. Review Source SS Sushmeet S. Business Development Manager Information Technology and Services Used the software for: 2+ years ### "Great experience" April 26, 2022 5.0 The overall experience has been good and would recommend for lead management and sales force management. Pros The management of lead and assigning them to various team members is a good thing, along with the follow up notification. Cons Sending emails with Hubspot is not much of a benefit as it hits the spam folder of the client Review Source LU Lisa U. Telefonistin Financial Services Used the software for: Less than 6 months ### "Praktisches Tool, mit vielen Anwendungen " June 1, 2024 5.0 Pros Einfache und intuitive Nutzung. Vielfältige Anwendungsmöglichkeiten. Cons Hoher Preis im Vergleich zu ähnlichen Anbietern Review Source SM Stiuriuc M. C.E.O. Computer Software Used the software for: 6-12 months ### "HubSpot is the perfect choice." May 11, 2021 4.0 Hubspot is a great choice, it have all my business needs, all-in-one dashboard, but navigation could be reviewed. Pros \- It's a high-quality solution with many features. - It have a nice UI. - It offer an all-in-one "hub" for businesses. Cons \- The navigation is pretty difficult due to a lot of features, it could be a problem for new users. - The compatibility with different models of mobile devices on their app is pretty low. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing HubSpot CRM Because of the features (again), it have all my business needs. Review Source VR Verified Reviewer UK Account Manager Photography Used the software for: 6-12 months ### "A fantastic tool to help me in my daily work" November 13, 2018 5.0 Pros I like that I can track when emails and templates I have sent out are opened and clicked so I know who to call. I like that I can look back at all the contact I have had with a client, read notes and set myself reminders and tasks. I love that I can create templates to easily send out a lot of emails to certain clients very quickly. The hubspot support team are very helpful and quick if I have a question or need to report a bug. I am also a big fan of the deals table to I can move my sales along the pipeline and keep track of projects and activity at every stage. Cons I am using a Mac so I believe some functions don't work as well for me as they do for my colleagues who are on a PC. It is a shame I have to tick track and log to CRM on every email I send from my outlook as it doesn't do it automatically. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 1-2 years ### "Free CRM tool to power your business" December 11, 2019 4.0 Overall, Hubspot is a must if you're looking to track your business leads, contacts, deals and more. It helps us to track our business performance and ensure we're on the right path. Pros Hubspot is a free CRM tool to help us track contacts, leads and more. Below is a list of positives: - Ability to track leads, contacts, deals, etc. - Gmail addon thats convenient to use - Mobile app to track on the go - Free version that offers a lot Cons While Hubspot is free and does a lot, it is complex with a lot happening. It would be great if they could add a template starter to help those who are looking to get started quickly (e.g. only need sales funnel stage with 3 stages vs. the 10 they give as standard). Review Source William S. Career Advisor Professional Training & Coaching Used the software for: 2+ years ### "Great, Easy to USE CRM Tool" July 22, 2019 5.0 Great. Ease of use, functionality, compatibility and the results we get. Pros In one word, simplicity. HubSpot is a basic CRM which has all the features and functionality our company needs. It is both easy to learn and use, which our employees becoming proficient within the first hour using the product. They become experts within the first week. Importing contacts is easy as well. Great product. Cons Nothing. We are very pleased with the product and plan to use it for a long time. Reason for choosing HubSpot CRM Cost, ease of use, features we needed. Review Source BB Benjamin B. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "I had the Enterprise version with a discount and then switched to Pipedrive" February 2, 2022 3.0 I was super disapointed with their marketing automation and their workflow. When I tried to disengage and quit, they made me pay the full price and it was really difficult to quit, cost me a lot of money. I will never again deal with them. Pros Hubspot was offered to me with the Enterprise version, however with a 90% discount available for starters. I used it intensively and it proved to do the basic job... but then it was cheap Cons I could never use marketing automation correctly, it is way to hard to parameter Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source Aidan D. Chief Product Officer Computer Software Used the software for: 1-2 years ### "Market leader for inbound, but some frustrations" April 27, 2019 5.0 For managing inbound marketing and sales Hubspot is a solid, professional tool which will save you a lot of time and maximise your conversion of leads. Pros The level of automation and integration in Hubspot is impressive. It supports chatbots, automated email response, diagnosis, analytics, work management and integrates well with Gmail and our website. For high-volume inbound sales it's invaluable. The UI is clean and easy to use, and there is a healthy support network. Cons I'm not a fan of the 'custom properties' concept. In general, the 'user defined fields' approach in software products is a cop-out and a poor excuse for providing an out-of-the-box solution that works across industries. Review Source Alex J. Head of Marketing Computer Software Used the software for: 6-12 months ### "HubSpot CRM is great, so long as it's setup correctly" June 3, 2022 5.0 Pros HubSpot is the all-in-one solution we needed to tighten the feedback loop between our marketing and sales teams. Cons It's highly customizable and requires a large investment up front to ensure foundational setup functions for all teams. Review Source AM Amber M. Finance Coordinator Renewables & Environment Used the software for: Less than 6 months ### "Exactly what we needed and more!" May 20, 2024 5.0 Pros Honestly, everything! It is so easy for everyone to use and it's automations are top tier! Cons It is a little pricey, but so worth it for everything it does for each individual user. Review Source VR Verified Reviewer Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Great CRM Tool for Teams" August 6, 2018 5.0 Very good. They have a live chat that helps out with customizing the tool to fit your specific company needs. They are very attentive and have created a tool that is fully customizable to any team size and company need. Pros I liked how it easily integrates with lead generation tools like adwords. Easy task assignment. Pipeline management are great. We were able to evaulate the health of our pipeline with the tool. Easy to work with a lot of contact and company data. Cons It takes a while to get used to, but other than that, the tool has very few cons. Review Source Michael James A. Director of Analytics Marketing and Advertising Used the software for: 2+ years ### "HubSpot is loved and thus widely used by end users" December 6, 2022 5.0 Exceptional; end users love it and embrace it enthusiastically Pros Ease of use; seamless intuitive attractive design, user experience which is probably most important aspect of any CRM Cons At times desired greater customizability Reason for choosing HubSpot CRM End User Experience Review Source Guillermina S. Especialista de procesos Information Services Used the software for: 1-2 years ### "Excelente para la gestión de clientes carece de indicadores de gestión " September 30, 2022 4.0 Pros La interacción con otras herramientas. Cons Reportes, cada vez carecen de funciones y se deben pagar módulos extras a costos elevados por funciones básicas Review Source EH Elizabeth H. Account Management Team Lead Higher Education Used the software for: 6-12 months ### "Leveraging HubSpot for Add-on Sales " February 13, 2023 4.0 Pros I LOVE the reporting and analytics. There are such great visualizations to help understand metrics and progress. Cons I really do not like that you cannot tag an email from Gmail to a contact/company/deal retroactively. I know you can copy and paste, but I it's an annoyance. My company uses different software for current customer relationships vs. upsell so we don't want to automatically tag all comms to HS - it can be easy to forget! Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Streak was impossible to use! This is so much cleaner!! Review Source VR Verified Reviewer Técnico estudios de Mercado Market Research Used the software for: 1-2 years ### "Buena captación de clientes " October 28, 2022 4.0 Satisfactoria y facilidad de uso de la herramienta Pros Captación de clientes mediante de una lading Page de formulario Cons Precio demasiado elevado comparado con otros CRM Review Source Sanjay Singh P. Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "One of the Best Inbound Marketing Tool" June 15, 2022 5.0 It's a great tool for me as a digital marketer. I can handle different client projects and reporting. It saves my time and money. Pros As a Digital marketer I used most of the digital marketing aspect of the tool. Creating landing pages and finding different queries(keywords) for my brand I used frequently. Cons Can improve it's outbound marketing features. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) As per clients' needs Review Source Shaun F. Director of Online Advertising Marketing and Advertising Used the software for: 2+ years ### "One of the best CRMs available" December 31, 2019 5.0 As someone who works at a marketing agency I have had the opportunity to work with many CRMs. Without a doubt the HubSport CRM is my favorite for the reasons I mentioned above. It's a very big platform so there is still a lot about it that I don't know, but the parts that I do know are far superior to their competitors. Pros Hubspot is an extremely fast & intuitive software. I like reporting section the most. I like the ability and ease I can view my overall performance by source & then easily drill down to see all the details about the specific leads. I also like that I can view each leads full experience and watch them as they progress through the sales cycle. Cons I do not like Hubspots landing page building tool. I think their designs & capabilities are not as easy & intuitive as other landing page building platforms, but the thing I dislike the most is there it does not fire in-line events to Google Analytics. Review Source JC Jemima C. Marketing Specialist Construction Used the software for: 2+ years ### "Great CRM " September 29, 2023 4.0 Pros It's very user-friendly and intuitive and customer support is great. Cons Some integrations are difficult to set up. Review Source JJ A. Content Manager Human Resources Used the software for: I used a free trial ### "Great software but not for the price " December 15, 2021 5.0 It’s a cool software package but it’s just not right for a basic user with a budget. It’s very much geared towards corporate culture with the price, and not really designed for small businesses looking for price point below 100 bucks a month Pros Snippets for my keyboard, very nice marketing automation, sleek interface. Cons I didn’t like how expensive it was to add on things that come for free on other software. The import function was clunky, and they only offered 10 customizable fields in the trial so I wasn’t even really up to import my data to try it. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Review Source GS Giambattista S. frelancer Real Estate Used the software for: 1-2 years ### "social media focused crm" July 8, 2022 4.0 is very usefull to mamage facebook ads leqd generation not customizable to mamage personal workflow Pros free version social integration multiplatforms Cons free version poor customizable confused graphics toot much infos Review Source JW Jack W. Digital Marketing Scientist Computer Software Used the software for: 6-12 months ### "Great for small usage, but can get expensive" October 31, 2018 4.0 Overall, HubSpot offers a great array of features to support growing businesses and offers the opportunity for it to grow with them and scale easily. While it can come at a cost, its tools are often very useful, both as a CRM and a sales tool, making it a key tool to have in your backpocket. I recommend HubSpot for small businesses who need easy integrations and a fairly simple interface to work with. Pros HubSpot really does deliver a host of neat features in a free package - from basic CRM functionality to store contacts, but also customer support tools, such as live chat and support tickets. Its extensive, and growing, range of features continually adds additional benefits. It is a simple to use platform for the most part, with an easily understood layout of Contacts and Deals. Cons Anything outside of small usage can add up to huge costs fairly quickly, especially tools such as e-mail tracking. So while it is largely promoted as being free, for anyone wanting a little more out of HubSpot, it can easily become an expensive tool. For small businesses who are used to using spreadsheets as their CRM, a move to HubSpot can prove challenging, as it lacks inline editing tools, instead requiring a user to click into multiple steps to modify simple details about a contact. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 6-12 months ### "Intuitive, powerful and efficient CRM" May 29, 2019 5.0 Hubspot is a powerful tool that our organization relies on, on a daily basis. The ability to create and customize things like sequencing, workflows and properties for different stages of the sales lifecycle has made our work as a team more efficient than ever before! Pros I use Hubspot on a daily basis for my position as a sales rep in a SaaS startup, for collecting and storing data, making calls, and passing leads through the sales funnel. Hubspot's capabilities as a fully-fledged CRM and the ability to make calls, set task reminders, integrate with Google Calendar, leave notes are all features that are extremely useful on a day to day basis. In addition, the reporting of Hubspot is extremely helpful to our organization, to pick up on trends, as well as quantify our overall metrics over different time periods. Cons The only thing that I would like to see improved is the customer support. I have tried on a few occasions to chat with the bot, it asks one or two qualifying questions and then ends the session. On one occasion I tried to reach out to get assistance with logging into my account, as I was not receiving the two-step verification; the bot ended the session and asked me to log in for further support, which I was not able to do. Review Source JF Justin F. CTO Individual & Family Services Used the software for: 1-2 years ### "Comprehensive customer interaction platform" April 8, 2022 5.0 Hubspot has been very helpful getting us onto their ecosystem, and helping us to best use the platform. Accessing contact records is extremely easy while still providing comprehensive access to the history. Pros Very easy to see every communication with the customer. Very organized and gives context as we converse. Everything is in one place, so there's little chance that key information gets dropped. We're currently on a startup plan that makes it very effective for bootstrapping as a startup. Cons Hubspot in general can be overwhelming at first. Identifying the features and hubs that are needed can be daunting. Cost looks like it could grow quickly, if not managed. Reason for choosing HubSpot CRM Prior experience with Hubspot, and it was the best solution for our needs. 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