# Page 5 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 5 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 101-125 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Peter B. Head of Sales Marketing and Advertising Used the software for: 6-12 months ### "Invaluable tool for your sales team!" March 27, 2025 5.0 It's become a very important tool for our sales team. From logging contacts in our database to tracking the details of our partnerships, our team uses this software every single day Pros How it helps us manage our contacts and deal details with our sales team Cons Setup is a bit clunky and took some time to figure out Review Source CG Constance G. Team lead Enterprise Human Resources Used the software for: 1-2 years ### "Hubspot for sales team" May 9, 2025 5.0 my experience with HubSpot has been very positive. It's user-friendly, especially for sales teams, with clear pipelines and efficient tracking of deals and interactions. While some features lean more toward marketing, the core sales tools are strong and adaptable to daily workflows Pros HubSpot streamlines sales processes with intuitive tools, making lead management and follow-ups effortless for sales teams Cons Some features feel too marketing-focused, which can clutter the experience for pure sales use Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I switched from Pipedrive to HubSpot for a more complete solution combining CRM, automation, and marketing, with better visibility into the customer journey. Review Source JEAN-CHRISTOPHE D. DIR Shipbuilding Used the software for: Less than 6 months ### "Désengagement impossible avant la fin du contrat : coût exorbitant" January 13, 2026 1.0 Trés frustrante. L'utilisation est trop compexe car l'utilisation n'est pas intuitive. Coûte trés cher si vous décidez d'arreter. Pros Trop complexe. Demande nombreuses heures d'utilisation. La non possibilité de résilier le contrat souscrit automatiquement pour 1 an à 120€/mois est trés frustrante. Cons Attention, lors de l'abonnement vous êtes engagé sur 1 an sans possibilité de résilier avant la fin du contrat soit 120€/mois x 12 mois = 1440€. Mes appels chez Hubspot n'ont rien donné : ils campent sur leur position. Comme cela est débité via une cart de crédit, il est impossible d'annuler sauf à résilier la crte de crédit Review Source FJ Folajimi J. Business Development Real Estate Used the software for: 1-2 years ### "Great CRM for SMBs" May 8, 2025 5.0 Solid CRM for SMBs. Ive used Salesforce as well and HubSpot is by far easier to implement and use for a lower cost Pros It does what you need it to do and is less expensive than SalesForce. I use it as a dialer as well and outbound works well Cons Taking inbound calls via HubSpot doesn't work great. Experienced some bugs that disrupted work a bit but every software goes through it's fair share of disruptions Review Source CH Claudia H. Customer Succes - Team Leader Computer Software Used the software for: 2+ years ### "Meilleur CRM du marché" April 23, 2025 5.0 HubSpot est d'après moi le meilleur crm du marché. Il est ultra personnalisable et facile à prendre en main pour les équipes. Je l'utilise depuis bientôt 10 ans et je serais incapable de passer sur un autre CRM. En plus de cela, leur FAQ et très bien construite et l'hubspot academie permet de maitriser l'outil de façon autonome et très claire. Il y a des nouveautés régulièrement et des versions beta que l'on peut rejoindre directement depuis la plateforme. Pros Personnalisation ++, création de workflows, facilité d'utilisation et de prise en main, nouveautés régulières Cons Aucun, je pense qu'il s'agit du meilleur crm du marché. Review Source LG Lisa G. Experience Manager Entertainment Used the software for: 6-12 months ### "Too complicated for small business." June 1, 2025 3.0 I found I simply had to click in too many places to get where I was going. I need simplicity and this is not a simple tool to use for a small business. Pros I used this product as part of a collaboration with a JV partner and found it very comprehensive but useful for a much larger company than my own. Cons Overwhelming. Too many options for a solo or small, less than 10 employee, biz like mine. I know it was customizable for use, but even that made my head spin. Review Source LS Laura S. SDR Financial Services Used the software for: 1-2 years ### "Great for sales and marketing" May 14, 2025 5.0 It's great to keep track of my work as a salesperson, you can call your clients and record each interaction with them, really intuitive and visual as well. We also ahve enabled the marketing side which helps us create marketing campaigns and send them to all our contacts. Pros It's great to keep track of my work as a salesperson, you can call your clients and record each intereaction with them Cons nothing, happy to have it otherwise would have switched because it's the most used tool in our company Review Source CB Char B. Account director Marketing and Advertising Used the software for: 2+ years ### "Easy exports!" July 22, 2025 5.0 It’s a great way to keep everything organized and allows us to be able to pull easy reports based on our data. Pros It’s easy to organize multiple people across the platform, keeping the data clean and accessible across many different needs. Cons The access to creating organizational charts is not super easy and this poses issues when you want to review that. Review Source IB Ibrahim B. CEO Marketing and Advertising Used the software for: 2+ years ### "A simple powerful tool that works with no bugs" April 27, 2025 5.0 Wonder Fil tool with a lot of native extensions. A necessity for business Pros Over all a great CRM for most businesses. Free version gives you a lot. Paid Cons Upsells with every move. Even if you have paid version. You can’t turn off it off from admin Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It offers a lot for a growing business. It scales with you Review Source Peter W. Sales Analyst Financial Services Used the software for: 1-2 years ### "Great all-in-one CRM, but setting up can take some work!" January 12, 2025 5.0 The experience has been good;. It's easy to use, but setting it up took a while. Once you have it set up how you want, it's fantastic. Pros Prospecting hub and deals. It easily syncs with prospecting tools, allows you to keep up with leads, and allows you to track deals, providing a single source of truth. Cons It takes some time to learn to use it, and it's not as intuitive as other, more modern CRMs, such as Attio. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Grew and old software was too clunky and non-intuitive. Review Source TC Torey C. Junior Golf Tournament Manager Non-Profit Organization Management Used the software for: 1-2 years ### "HubSpot is worth it!" February 25, 2026 5.0 HubSpot is a multi-purpose tool with the data you need all in one place! Use it to track leads, make your content personable, and make team collaboration easier than evet. Pros All companies and contacts in one place that is easily searchable! Use data fields that make emails personable and unique to each contact. Easy to use as a team to make sure people are not double booking/answering inquiries. Cons The cost of HubSpot is high, but you get what you pay for. You can limit each managers access to help with costs. Review Source GR Gaven R. Hybrid Transformation Expert Professional Training & Coaching Used the software for: 1-2 years ### "Hubspot CRM's Seamless Usage" July 26, 2025 5.0 Overall, the Hubspot CRM has been a pleasant experience that covers all the bases a personal training business needs. The ability to customize the parameters that you track alongside the workflows saves a lot of time. Pros I liked the fact that bugs were a rarity. Updates to the contacts and emails are quickly made owing to the quality of the product. Cons Recently, I could not find out how to navigate to the meetings scheduler on the desktop. I could on the mobile application though. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: Less than 6 months ### "HR Director" July 25, 2025 5.0 Overall it was a great experience so far and feel that my team will be able to focus better along with have better customer service. Pros It helped us organize our sales team to allow them to focus on keeping the main thing the main thing. Cons None. I had the best experience so far. I have used with several companies, and all of the experience were the same. Review Source RM Remco M. RevOps Specialist Management Consulting Used the software for: 2+ years ### "HubSpot enthousiast" March 11, 2025 5.0 Really happy with HubSpot, I have experience with other CRM systems but HubSpot just does it to me Pros Interface is very user friendly since and recognizable once you are familiar with it. Easy to navigate and also for an admin, easy to set up and maintain a clean portal Cons Options are limited to the kind of license you have Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Ease of use for non developer is much higher Review Source DV David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "Do Just About Anything With Hubspot, but Stay Organized" November 13, 2025 4.0 Overall, it was frustrating, but again, I think we had incomplete information. We've worked with other clients who had a designated hubspot team member and their organization/setups seemed to be much cleaner than what we experienced. Pros Hubspot does a lot, and it has a lot of options for weaving all of that information together into actionable data, but it's really easy to get things mixed up and create messy situations. I was not impressed with their support team when we spoke with them either. Value for money was solid overall though. Cons Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. Ultimately I think it would have been better start with a fresh account than modify an existing one. Review Source mC mitch C. outside sales executive Automotive Used the software for: 6-12 months ### "highly recommend" October 23, 2025 4.0 top notch user exoerience with easy to follow navigation and quick response times. i use this mostly on the go Pros mobile app is great for on the go entries and very easy to use. Ive used a handful of crm over my years and this is top 2 Cons cumbersome at time and filters need work but nothing to major to complaun about. i dont use the deals tracker Review Source GA Gabriel A. Co-founder Environmental Services Used the software for: 2+ years ### "Great CRM, especially the free plan to start a business" March 14, 2025 5.0 I used Hubspot during 2 years when I created my start-up. It was great for us to manage our prospects, our clients, our contacts & our opportunities Pros \- User-Friendly Interface: Intuitive and easy to navigate - Strong Free Plan: I used it durin 2 years for my start-up - Seamless Integrations : Connects well with other tools Cons \- Limited Customization: especially for the workflows - Data Export Restrictions: hard to export data for analyze - Expensive Upgrades: since you switched from free plan, it become expensive Review Source SC Stephanie C. Account Executive Food & Beverages Used the software for: 6-12 months ### "Easy to Use and Stay Organized" July 29, 2025 5.0 Overall, a great and easy to use product with big results to keep my database organized and my follow ups on point. Pros I love to use the email tracking feature of my emails so I know which emails are being read and which are not. Cons I have a hard time tracking down physical addresses in our CRM, but it may just be the way we have it set up. Review Source BK Blake K. Head of US Sales Logistics and Supply Chain Used the software for: 1-2 years ### "So easy, very easy" April 24, 2025 4.0 I like it because it's so easy to understand and it doesn't take a long training session to get it. Pros The interface is very user friendly and the way Deals connect to Companies makes it easy to navigate. Cons Nothing comes to mind other than it fails to send emails out periodically. Review Source AW Adam W. Founder Computer Software Used the software for: Less than 6 months ### "Wonderful B2B SaaS integration" October 7, 2025 5.0 It really helped my business. I was able to efficiently connect my SaaS application to a CRM and from there engage my customers and prospects with ease. Pros It really helped me keep my customers organized and made it easy to contact them. I also integrated the APIs into my product workflow which made it incredibly easy to sync my SaaS product with my CRM. Cons There was a lot of functionality and sometimes navigating everything was challenging. I found a lot of the schema to be overwhelming and wish there was a more bare bones version with just a handful of properties per object. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) The API's available were not usable with my product workflow. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: Less than 6 months ### "HubSpot CRM - Client Management Done Right" August 5, 2025 5.0 Very good overall experience with HubSpot CRM. The software maintains a good level of coverage from a data perspective. Pros Efficient, ease of use were very straight forward. The input links were handy and saved time while inputting. Cons Often times while linking inputs, redundant information was required to be submitte on numerous occasions. Review Source IP Imanol P. CTO Entertainment Used the software for: 6-12 months ### "It's a great CRM so start your business" January 30, 2025 5.0 I started working with HubSpot CRM but finally we jumped to Salesforce Pros It is very easy to start using it and to integrate with the different social networks. Cons Confusing Module Packages and Additional Costs Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We finally jumped to salesforce due to some tools that we need and only exists in Salesforce Platform. Review Source VR Verified Reviewer BDR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hubspot Better Than SalesForce?" November 17, 2025 4.0 Great, it's been better than Salesforce and I am happy to be using all of the features that are within Pros The call from Hubspot features as well as the ability to sequence emails, integrations with other software. Cons The reminders to do University or Helpful hints, they are distracting and annoying. I am relatively new on HS so sorry. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Administration decision suggested by new staff member. Review Source Sean H. COO Consumer Goods Used the software for: Less than 6 months ### "Worst experience to date with SaaS" January 24, 2026 1.0 Horrible thus far. Pros: Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons: Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Pros Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Review Source CC Calixte C. Commercial Construction Used the software for: 1-2 years ### "Excellente prise en main" May 9, 2025 5.0 HubSpot se distingue par une interface claire, bien pensée et accessible même sans expérience CRM préalable. Pros L’interface est claire, moderne et facile à prendre en main, même pour les débutants. Cons Bien que la version gratuite soit généreuse, les fonctionnalités avancées (marketing automation, reporting approfondi, A/B testing, etc.) deviennent très coûteuses à mesure que les besoins grandissent. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Car Salesforce été trop complexe et interface moins fluide que Hubspot Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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