# Page 50 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 50 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 50 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1226-1250 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jordan M. Digital Media Specialist Online Media Used the software for: 1-2 years ### "Fantastic Free (and paid) CRM" June 23, 2022 5.0 It's easy to use, helpful and I recommend it to clients and they feel the same. Pros They offer so much in their free CRM, and it's so helpful. As a boutique marketing and media business, it give me everything I truly need under their free tier and I love that. Cons There are some automations that I wish were included in the free tier, but I understand why they're not. Switched from [Flowlu](https://www.capterra.com/p/166656/FLowlu/) Flowlu had SO many bugs. And even though they had features I desired, HubSpots free CRM is so trouble-free it doesn't matter. Review Source Yoni G. Account lead Marketing and Advertising Used the software for: 2+ years ### "Best tool I've used" September 22, 2020 5.0 We are using it to manage our entire marketing and sales process and it works like a charm Pros Product is easy to use and so easy to get help with. Anyone can figure it out and it's great for collaboration Cons The prospecting tool is weak. There is a lot that can be done to improve the tool and give more valuable insights Review Source TR Todd R. Co-Founder Human Resources Used the software for: 1-2 years ### "Hubspot was our first full-time employee!" January 31, 2020 5.0 We have saved literally hours and hours of time using Hubspot. We are a personal, high-touch company. But Hubspot has allowed us to automate on the backend things that can (and should) be automated, leaving us more time for the personal touches that can only be done 'one-on-one'. Pros Hubspot allows us the ability to fully automate much of our workflows and communications. The ability to fully integrate with our current workflow, and outside software platforms has helped make our customer experience infinitely better. Cons Hubspot is a huge platform with many different components. The learning curve can be significant at the onset. The good news is that Hubspot support and online help and assistance helped us find answers to almost every scenario. Reason for choosing HubSpot CRM Cost, ease of use, potential features available for future growth Switched from [Drip](https://www.capterra.com/p/164933/Drip/) Hubspot offered many more features than our previous software Review Source VR Verified Reviewer Project Consultant Marketing and Advertising Used the software for: 2+ years ### "Very complete inbound marketing CRM! " November 11, 2019 5.0 Great overall experience! Impementing Hubspot in your organization is a life-chaning experience of how you do business and how your teams work with each other, as well as, how teams interact with customers. If you decide to use it, schedule time for training and adoption. Pros I saw first-hand how powerful is at a Digital Markekting agency I worked at focused around providing search marketing services to SMBs. It not only provided effective sales workflow management, it also allows optimal task automation and you can literally create a customer repository. Cons What did you like least about this software Well, it's definitely strong, and robust, which makes it mandatory for people with no prior experience using Hubspot to go through training to understand how to use the tool, so expect a learning curve. Once you get a grasp of all the commands and features, it drives on rails. Review Source Trey C. Telecommunications Used the software for: 6-12 months ### "Outstanding features but missing key elements." February 2, 2018 3.0 Pros Great price. Easy to set up. Great feature set. Outstanding (!!!) support. These folks are head and shoulders above salesforce while being a much smaller, (much,much,much) less expensive option. Month to month billing. (again SalesForce, get over yourself.) Great Start HubSpot! Thank you for being a Human Being about supporting your paid products (I am talking to you Google, SalesForce, Zoho, etc! Yeah I said it...The age of "I am sure one our customers will support you in the forum." is over.) Cons Lack key features for location specific sales. For example, you can't search for a company by its address i the Global Search Bar. They seem to focus on Sales through a Marketing perspective. Feels like they lack Sales People's input in the design. They miss some obvious items. Review Source VR Verified Reviewer Sales Development Representative Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "HubSpot CRM experience" March 24, 2023 5.0 Pros Users can easily manager their contacts, deals and projects with the help of 's user-friendly, easy interface. The platform also combines many tools, including those for sales, marketing, and customer service, into a single system, giving users a comprehensive understanding of their customer's journey.Also, Hubspot CRM has automation features that enable users to streamline processes and automate repetitive tasks, which saves time and boosts productivity. Cons Although offers certain customization options, some customers have complained that the platform might not be as flexible as would be ideal for more intricate adjustments. Also, some customers have complained that Hubspot CRM's reporting features could be more extensive and that building custom reports could not be as simple as they would want. Review Source VR Verified Reviewer Bussines development manager Computer Software Used the software for: 6-12 months ### "king of CRMs " March 24, 2022 5.0 we were generally happy with Hubspot, many people had a lot of experience with it before so it was making it easier for us to learn Pros it does what is it built for, worthy of name. easy to use and easy to learn and a lot of education around it on the internet. Cons pricing was almost very expensive in comparison with software's, and sometimes it is complicated to do simple things in hubspot Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) pricing Review Source Gary C. Creative Content Writer Internet Used the software for: 2+ years ### "The free version is the start-up's best friend" September 30, 2019 5.0 I use it all the time to manage emails sent out. I also had a brief call the other day with a sales rep and they were super helpful! So I love the support. Pros Love that you can track email opens and clicks. This way I can know if leads or clients are ghosting me or just haven't had the time. Cons The lead management system if a bit confusing so we don't really use it. It requires a streamlined setup, but we (my team and I) aren't there yet. I'm sure the HubSpot support team will help is get it going in the future tho. Review Source MM Mike M. Director of Sales Financial Services Used the software for: 1-2 years ### "Heavy on features, EXTREMELY light on customer service & care for their customers. " November 7, 2019 1.0 Stressful, depressing, and EXPENSIVE. Pros It is feature heavy, and somewhat easy to use. Cons The customer service is terrible. They will try to milk you for every dollar that you have. There are platforms like Zoho and Active Campaign that have ALL of the same features and support for 10% of the price. You don't have a specific rep for your account. You will be endlessly referred to other departments to fix your issues until you are too tired to continue to try fixing it. They will try to DOUBLE your subscription price halfway through your contract. They won't tell you when you sign up, but they are constantly assessing your account and looking for ways to increase your cost during your contract. The fine print in the contract makes it so that they can basically raise the price on you at any time... and trust me... they will. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source DT Darren T. Founder, Managing Partner Computer Software Used the software for: 2+ years ### "We absolutely love our HubSpot, and are active users of the marketing, CRM, and sales tools. " August 25, 2017 5.0 The ability to run a coordinated sales and marketing effort for a small company is priceless, think they have beat all the competitors in this regard. Pros Visually appealing and minimalistic solution, after many years of using Salesforce and SAP solutions with their clunky overdone '100 fields on a page' type interfaces. The integration of marketing and CRM alone is a key reason to use HubSpot - everything flows together as it should and is so important for small and large companies alike. We enjoy the drag and drop abilities, template features, and ability for anyone to create workflows and sequences that add value and pull prospects through the funnel. Cons The 'visual upsell' aspect of the solution seeking more money for certain items (reporting, Sales Pro, etc.) although I do respect that fact that for a free product you must convert them somehow, it just seems a little too 'in your face'. Review Source RK Rodrigo K. Performance Marketing ManagER Events Services Used the software for: 1-2 years ### "Good CRM for Marketers" August 28, 2023 4.0 Never had issues with the product, meets my needs and overall had a pleasant experience with it. Pros Easy to integrate with 3rd party tools and marketing platforms (such as Meta, Google, LinkedIn). Easy to create and edit dashboards and reports Cons Limited visual options for reporting, graphs are not the best looking. Other than that it's a pretty complete tool. Review Source TW Tom W. Technical solutions lead Marketing and Advertising Used the software for: 2+ years ### "Great all round CRM" July 12, 2022 5.0 I love using it, and the support team is awesome too! Pros This is an amazing platform with loads of tools within it. I use pretty much all the tools on a daily basis and they make simple processes so easy, or can even automate them!! Cons Some of the best features are sat behind the largest platform paywall, but it’s expected as you have to have the best tier for top tier features Review Source VL Valentina L. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "HubSpot CRM: A Brilliant Lead Management Solution" April 9, 2024 5.0 Pros This CRM and Lead management tool is easy to use and highly reliable. I like the capabilities of . Cons works so well for us. HubSpot CRM has zero flaws. Review Source VR Verified Reviewer Sales operations analyst Information Technology and Services Used the software for: 6-12 months ### "Very easy to use and powerful CRM" November 19, 2020 5.0 Everything is very intuitive, doesn’t need additional programming Pros CRM is free which can be very helpful for small companies and start-ups. Of course it has restricted functionality but all basic functions are there Cons All additional functions are available only in paid plans. There are 3 Hubs: sales, marketing, service. Each hub has several Tarifs which I find too complex and not transparent in terms of pricing Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source DF Diandra F. Revenue Technologist Information Technology and Services Used the software for: 2+ years ### "HubSpot is the best" September 20, 2022 5.0 HubSpot has been great. Pros HubSpot workflows are the best! Having the ability to enroll contacts automatically into a workflow is valuable. Additionally, all the available integrations HubSpot has, make managing our CRM easy. Cons The social insights and interactions available. Would be great to log interactions made with contacts across the different social platforms. Review Source SO Sergio O. Sales International Trade and Development Used the software for: 6-12 months ### "Best CRM option out there" June 14, 2019 5.0 I'm very happy with this CRM. I married with it when I met it. No thinking even in trying another one. Pros It's free with unlimited contacts in the basic suscription. That's enough for my needs. We use it at our company. It's a reliable, simple, nice, fast and intuitive solution. We wil go for premium when our company grow. Cons Some good features are just available at premium membership. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Because is simple to use, free, you can have unlimited contacts in basic membership, and it has all the options I need for my team to work together and organized. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) I was using Odoo, but I found Hubspot to be better for our needs, because of it's exact options. Odoo has many many options you can lost in. But hubspot is better, and simple to understand for CRM at least. Review Source Jonathan O. Business & Inbound Marketing Strategist Used the software for: 2+ years ### "This is a powerful Marketing tool. If you have the right content in place!" November 21, 2017 5.0 Pros Reliable, powerful and helpful. We have been using HubSpot to help our clients to streamline their online funnels with amazing results. The HubSpot Stack + Problem/Solution content is the right formula to generate demand for your organization. Cons Learning curve. If you really want to see the result of inbound marketing and use the tool at full potential you really need to adopt the inbound mentally across the entire organizations. Your team needs to dedicate time to learn. Review Source MJYY Muhammad Jibran Yousuf Y. Conversion Rate Optimization Specialist Events Services Used the software for: 2+ years ### "Once you start using HubSpot, there is no going back." February 28, 2022 5.0 Pros \- Easy to use UI. - User-Friendly Features - Ability to capture a lot of relevant data by using HubSpot Forms - HubSpot Workflows Cons \- There is a certain limitation when you try to gather some specific data. This happens only 1% of the time, so this is negligible, Because otherwise, HubSpot gives a lot of data to play with. Review Source SI Shiori I. Corporate Housing Account Executive Real Estate Used the software for: Less than 6 months ### "HubSpot Review " September 26, 2023 5.0 Very good so far. Pros I like that the system allows you to log my own notes on the emails as well as the calls. Cons While I like the automation, it can take a few minutes and by that time I have already created the company in the system do there is a duplicate. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My company swapped due to cost savings. Review Source KA Karim A. manager Computer Software Used the software for: 6-12 months ### "Convenient Method for Managing Routine Tasks in Small Businesses I've never utilized a service this " September 13, 2022 5.0 Pros We can use Hubspot's knowledge base, customer portal, ticket surveys, and feedback to improve the customer journey and open multi-faceted communication channels with our customers using the Service Hub, as well as build end logic and automation for the various self-service options we offer our customers. , while using HubSpot as a CRM. The virtual service's analytics are also excellent. We can't wait to get everything we need in one place. We're now porting our help articles to HubSpot, and we absolutely love the simple design and callouts that effectively highlight important information. The data is then delivered to our CRM for a completely seamless experience! Cons We use the Service Center for a variety of purposes and therefore I have no complaints. It is so adaptable that we may use it outside of our service area and in other parts of our business. But the only significant problem I have with HubSpot is that it doesn't automatically send me an email reminder when I create a task. This is different from when we first started using it. Review Source Sourav K. Administrator Higher Education Used the software for: 6-12 months ### "The best CRM for small businesses" July 20, 2019 5.0 Pros As we are a small team with limited resources, it is difficult for us to have a person dedicated to only Social Media posting. solved this problem by enabling us to automate our social media posts months in advance. Apart from this the regular features like setting us customer callback reminders, keeping email logs and call logs are present. The team behind this software seems to be quite proactive as they frequently push new updates to the software. Cons Apart from being a little expensive, which will not be a issue if your company is a little bigger, say about 50 employees, there is another issue I would like to highlight. Only a simple email Id can be added to a customer profile which is sometimes a bother as they might switch between personal and work emails. Review Source Amber C. Inbound Marketing Strategist Used the software for: 2+ years ### "Great Support, Easy to Use, Expect to Pay for Advanced Functions" June 19, 2018 4.0 Easy to use CRM, basic for technologically challenged clients, helps connect sales & marketing Pros integrates easily with Hubspot's marketing software (obviously) and allows your sales team to have an easy to use CRM. All of the basic tools are in the free version so it's easy to get clients who have never used a CRM into Hubspot to try it out. They also have the best call-in support I've ever dealt with. Cons While the free is a great basic tool, if you want advanced functionality like multiple pipelines, live chat, calendar integration, sales automation, etc. that costs extra. Like most freemium tools, I found I started with the Hubspot CRM and found out I needed all these extra tools that cost more money. By then, you're either too deep into using the Hubspot CRM to switch to a less costly one or you pay extra. Review Source MH Mike H. Geschaeftsleitung Recreational Facilities and Services Used the software for: I used a free trial ### "Für Eventmanagement gut geeignet" November 23, 2023 5.0 Sehr umfangreich und durchdacht. Man braucht etwas Zeit um sich in das System rein zu denken Pros Seit dem wir im Team arbeiten und Veranstaltungen organisieren, ist HubSpot das beste Tool bisher Cons Ich finde es unglaublich Umpfangreich, was gut ist aber was die Sache auch extrem kompliziert macht Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/) Reason for choosing HubSpot CRM in der Kostenlosen Version nicht Teamfähig Switched from [Streak](https://www.capterra.com/p/124465/Streak/) in der Kostenlosen Version nicht Teamfähig Review Source BA Brandon A. Regional Manager Staffing and Recruiting Used the software for: 1-2 years ### "Hubstpot Tracking Tool" December 11, 2023 5.0 Its been a great product overall, it is a great sales tool to have. Pros We really value the email tracking service, so we can see when our emails are opened. Cons We only wish that the email tracking worked on a larger percentage of tracked emails. We find that roughly 75% of them are accurately tracked when opened. Review Source Sean P. Digital Media Specialist Hospital & Health Care Used the software for: 1-2 years ### "Fantastic CRM and Marketing Suite" November 14, 2018 5.0 HubSpot's CRM is an excellent addition to our tool. As the only external digital oriented employee in the organization, this tool helps provide metrics and ROI that simply didn't exist before. Pros Excellent CRM Solid Tools for Sales, Business Development and Marketing User friendly Solid integration with other tools, with some legwork Paid reports is a gread add on Excellent analytics baked in Great blogging and landing page editor Great lead flow creator Great social media monitoring Cons Automation can not work as expected more often than anticipated Features can be taken away, without much notice or recourse Onboarding process required a good bit of work internally Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.