# Page 51 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 51 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 51 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1251-1275 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sean P. Digital Media Specialist Hospital & Health Care Used the software for: 1-2 years ### "Fantastic CRM and Marketing Suite" November 14, 2018 5.0 HubSpot's CRM is an excellent addition to our tool. As the only external digital oriented employee in the organization, this tool helps provide metrics and ROI that simply didn't exist before. Pros Excellent CRM Solid Tools for Sales, Business Development and Marketing User friendly Solid integration with other tools, with some legwork Paid reports is a gread add on Excellent analytics baked in Great blogging and landing page editor Great lead flow creator Great social media monitoring Cons Automation can not work as expected more often than anticipated Features can be taken away, without much notice or recourse Onboarding process required a good bit of work internally Review Source Bradley H. Head of Paid Search Marketing and Advertising Used the software for: 1-2 years ### "Great for lead management " February 20, 2021 4.0 Great for lead management, perfect for a sales team. Pros Makes it very easy for the sales team to track leads based on what stage they’re at with them. Keeps all communication and progress in one central place for multiple people to have visibility over. Cons Some of the more affordable packages only allow a certain amount of users, which isn’t many for most businesses. Review Source BS Brienna S. SDR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I highly recommend this product" August 16, 2022 5.0 I love it. Pros I like being able to go right to the prospect in my CRM as soon as I get a Hubspot alert that a prospect is actively looking into us and what exactly that prospect was doing so I can angle the call correctly. Cons Sometimes I get a Hubspot alert from a prospect outside of my territory, but that's more because of our CRM, not so much Hubspot. Review Source Dara K. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "HubSpot CRM is worth it" August 12, 2021 5.0 Pros This CRM has easy setup and administration. It also has grown well with our business in the last 18 months. I highly recommend it. Cons The cost. As a startup nonprofit it was hard at first to justify the expense. Review Source SH Simon H. Digital Marketing Lead Financial Services Used the software for: 2+ years ### "Excellent marketing automation platform" March 3, 2020 5.0 Excellent platform that has helped us grow our marketing efforts. Pros The level of control and flexibility for our website, contact database and marketing automation platform is excellent. The platform is always developing and fulfills all our core requirements. Cons The Hubspot-Salesforce sync is very good, but limited in some respects. Syncing to custom objects in Salesforce would be very very useful. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Reason for choosing HubSpot CRM Better value, better suited to our needs. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Marketing automation capabilities Review Source ZJ Zachary J. Community Health worker Hospital & Health Care Used the software for: 1-2 years ### "Hubspot drives lead management, but leaves something to be desired." October 25, 2022 4.0 Hubspot is great for managing leads amongst a team and following up with potential clients, but it creates poor statistical output and it is easy to feel uninformed. Pros Hubspot is very effective for lead management and follow up. Our team is grateful for the cohesive tools it provides. Cons Hubspot could be much more clear about how leads get generated, and how to spend our money effectively in order to get more leads for our money. Their logistics are the weakest part of their software. Review Source JJ Jonny J. Marketing Automation Platform Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot needs to learn from Marketing Cloud" October 3, 2018 3.0 I find HubSpot overall a good tool. However compared to Marketing Cloud, it has a lot to improve. Pros HubSpot is fairly easy to use and pick up from scratch, the support line is responsive. Cons \- Not a big fan of the new update on the platform, I find myself consistently want to switch to the older version - The lead scoring tool needs more work, it is not very powerful - Phone support line is responsive and professional, however some of the agents need knowledge training, a lot of the time I find myself providing guidance to the agents - Certification expires too soon - The design tool for email and landing page needs to be much easier to use, compared to Marketing cloud for example - The GDPR feature is very disconnected from time to time, for example, importing a new list doesn't require subscription type anymore and therefore cause a trouble later for sending emails Review Source VR Verified Reviewer Customer success manager Information Technology and Services Used the software for: 2+ years ### "Great CRM for small companies" January 19, 2024 5.0 Pros It's a very user-friendly software. I can easily manage my accounts with it. Cons It could be easier to set up without help. Review Source EF Emily F. Customer Success Specialist E-Learning Used the software for: 6-12 months ### "Work Management System" May 20, 2022 5.0 Overall I feel our company has been able to seamlessly transition to Hubspot and the representative helped teach our team how to implement all of the CRM components. Pros I really love the ease of use with Hubspot. It allows me to easily pull up our client information and all touch points that have happened with the client. Great way to store client information. Cons There are many features you can only access through paid subscription. Hard to know what else I may would utilize without paying for add ons. Review Source LH Luiza H. Owner Newspapers Used the software for: Less than 6 months ### "Definitely a good CRM" March 21, 2024 5.0 Great experience at a even greater price. is exactly what I needed for my business. Pros The setup and importing the contacts was a piece of cake, the UI is intuitive and easy to use, my team had no problems suing it for the first time. Has a lot of great features with a free version, incredible! Cons Can't say I found any cons for . Switched from [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) I heard a lot of great things about HubSpot and their apps. I had to give it a try and I don't regret it. Review Source Mike R. Sr. Marketing Manager Computer Software Used the software for: 6-12 months ### "Great CRM tool for growing businesses and teams!" May 3, 2017 5.0 The beauty of is the ability to use it for FREE at first and then to continue using it as your grow your business. A lot of companies will default to using a "more powerful" CRM but not many think to use both. If you use HubSpot CRM as a layover for the other CRM you're using (Salesforce), you can improve the information your reps get and augment their experience. Pros makes managing contacts and their associated deals / companies much easier than any CRM I've used in the past. HubSpot CRM contact management is awesome. You can really easily change lots of contact data or ownership, something SFDC is sorely missing. Cons has room for improvement on custom views. The ability for reps to update or view different fields is a little too open.. the recent BETA release is really making great strides to help fix that though!! Review Source VR Verified Reviewer Executive Manager Computer Software Used the software for: 6-12 months ### "A suitable CRM for young companies" March 11, 2022 4.0 For a young company, it is very suitable trying with a free version and then scale up with licenses. Its simple and very easily integrated with any 3Pl sales and marketing tool. We are happy and content with . Pros Ease of use Integration facilities with 3PL tools Easy navigation and simpler to train new users User interface Mail tracking metrics and heat map Cons Revenue relation with marketing activities could be automated Limited credits for adding marketing contacts Review Source KM Kris M. Media Consultant Publishing Used the software for: 2+ years ### "Excellent CRM" February 16, 2021 5.0 I love that I can see how many times an email has been opened. My prospects try to lie and say they haven’t received an email, or haven’t opened it. I’m able to let them know that my CRM shows the email was opened x amount of times, etc. funny how all of a sudden, “their assistant must’ve opened it without their knowledge”. Pros Managing appointments, follow up calls, delegating leads, and tracking emails are all very important to anyone in sales. I can do this from my laptop or phone which makes it great on the go. Very simple to navigate, easy to learn, and very efficient. I’d highly recommend. Cons The only con is that I didn’t start using it sooner. Review Source GA Gianluca A. Mr Marketing and Advertising Used the software for: 2+ years ### "Automation is here. " March 3, 2021 5.0 I’m Hubspot admin and trainer for an agency and I strongly believe that is the best in class solution for automation and inbound Pros Hubspot is an all in one platform that enable marketing automation, sales development and customer service, all focused on customer. Everything is customer centered and there value is inestimable Cons Some features, like social media, are not sufficiently implemented and at the correct level Review Source AA Ali A. CEO E-Learning Used the software for: 1-2 years ### "The Most User-Friendly Platform" February 15, 2022 5.0 Overall, I had a great experience with HubSpot and I will continue using it. Pros User-friendly, fast, admin control, easy setup, great support Cons There is a big jump from the starter plan to the next tier. Review Source Ibtihel K. ingenier en informatique Information Technology and Services Used the software for: 1-2 years ### "HubSpot CRM" November 1, 2022 4.0 Easy to use Pros Easy to use and has no complications it is an easy program to use and does not require a strong internet Cons Nothing, it is an easy program to use and does not require a strong internet Review Source Peter S. Head of Finance & Analytics Computer Software Used the software for: 1-2 years ### "Great CRM for fast-growing businesses" September 7, 2018 5.0 Pros Hubspot is a (relatively) easy to implement CRM, that allows you to streamline the sales process and automate a large swathe of repetitive sales & marketing tasks. Great for tracking progress in your sales funnel. Hubspot features a great 'academy' that allows the team to align their know-how of inbound marketing, sales automation, etc. Cons Hubspot is very complex software that touches a large part of your process, and can therefore be daunting to implement. More on-boarding support and a more iterative roll-out would be great. Also, the Customer Success Management module has been too pricey for us to implement. Review Source lindsey W. Inbound Director Marketing and Advertising Used the software for: 2+ years ### "HubSpot CRM - nothing less than awesome (and FREE!)" September 19, 2017 5.0 Pros Seamless integration with the marketing platform, Sales software, and other integrations. Allows ease of lead management and visibility of analytics that both support the sales, business and wider team. Customisation is unlimited and customer behaviour is fully tracked. And it's free! Cons Can be lightweight for some of our clients but suits us perfectly. Suppose its still relatively new compared to it's competitors but that just shouts potential. Review Source AS Argyris S. Founder Internet Used the software for: 6-12 months ### "Most probably the market standard" November 14, 2023 4.0 It was easy to set up. I was able to integrate it easily with sopro.io so that leads can automatically pass on to tour CRM. Pros It's easy to setup and use. It has extensive functionality and covers most aspects of CRM and lead generation activities. Cons Being the market standard, it is quite expensive especially if you do not qualify for a discount like the ones for startups. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot CRM We use it in parallel with ActiveCampaign. Main reason being the cost. Review Source Nick W. Solution Engineer Computer Software Used the software for: 1-2 years ### "HubSpot is great" May 16, 2022 5.0 I love working with HubSpot - it is very easy to use and manage your contacts and outreach. Pros I love the ease of using HubSpot - simple and easy to use. Cons Some of the integration components are tricky to get working. Review Source Maciej M. Chief Recruitment Officer & Co-owner Human Resources Used the software for: 1-2 years ### "Easy to use and good for management" November 28, 2018 5.0 Very good from management (mine) perspective but not the best from the sales person perspective in my opinion. Pros The overview of clients and deals is done in a form of Kanban board thus it is very clear from a management perspective to see what's going on. Hubspot also provides very useful tools for mailing such as delayed mails and e-mail tracking for free. Cons It is not very easy to track what is going on with every deal and client and from time to time you just have to check how everything is going. Even if this Kanban board is customized very well it won't show that eg. a deal didn't move from one column to another for a long time. Review Source jG jackson G. Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "Terrible Customer Service" November 5, 2020 2.0 bad Pros There's fine aspects to this service but the issue I have is unacceptable Cons I had recently integrated my hubspot to my Google Ads. Since then my paid leads have been coming in as organic. I only know this because of certain keywords being tracked in my third party attribution trackign software but even in there it shows up as organic traffic. I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution. I contact customer service and let them know the gravity of the situation to which they pretty much said they couldn't help me because I am a free user. Obviously it's understandable to not offer expert services on a free plan however this is unacceptable when they are losing my company money like this. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Review Source lM laurent M. BDD Management Consulting Used the software for: 2+ years ### "Hubspot as a CRM for management consulting " August 30, 2022 5.0 Overall, Hubsot CRM was the best choice we could have ever make a few years ago, and we are still enjoying it very much!!! Pros Hubspot is really great as a CRM for users with limited technological skills, it is so easy to implement and to use, it is great!!!! Cons Dashboards are a bit more challenging to design, but once they are in place, it is very helpful information displayed in a very nice looking way! Review Source Tanushree K. Sales Marketing Manager Consumer Goods Used the software for: 6-12 months ### "Flavious and phenomenal CRM software." September 1, 2022 5.0 It's possible to close more deals with . Facilitate great sales acceleration. It's possible to keep track of our leads and customers with this tool. Pros It's simple to generate and manage leads and customers with this tool.It's a reliable tool for email marketing.It's simple to build and manage strong customer relationship with this tool.With ,it's possible to engage seamlessly with our customers. Cons I don't have any drawback that I can point out when working with . Review Source Daniel M. Marketing Manager Maritime Used the software for: 2+ years ### "User friendly, intuitive and a very good CRM option for SME's." March 10, 2021 5.0 Pros Very easy to use. A LOT of functionality. Automation of manual tasks is very useful. Cons Constantly creates duplicate entries for contacts and companies. Can be a real tedium cleaning them up. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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