# Page 52 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 52 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 52 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1276-1300 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Ettore L. manager Entertainment Used the software for: 6-12 months ### "The best of all CRMs for highly professional use" October 21, 2023 5.0 I used it a lot within my cousin's hotel, since its internal CRM allows you to manage everything.I also had it installed for one of my clients because he manages a large e-commerce site with many products. Pros I recommend Hubspot to all my friends and clients who want to make a leap in quality and want to expand, given that it is a very professional tool, with great ability to connect with the APIs of many tools.For those who have an e-commerce it is a necessary product because it allows you to order everything in an absolutely professional way.simplifies the management of information, relationships with customers and potential customers, saving you time and money Cons I haven't encountered any particular problems, I've always felt good Review Source NV Norhalma V. Webmaster Accounting Used the software for: 2+ years ### "I've been using HubSpot for 4 years!" May 30, 2019 5.0 is part of my day-to-day tasks. I think part of the reason why I love my job is that HubSpot made it simple and smooth for me to work on it. I like that it's pretty straightforward and whatever confusion or challenges that occur is manageable through HubSpot support and community. Pros made my workload fast and easy. Not only did I discovered Inbound Marketing using their software but I have learned so much from HubSpot Academy as well. Customer Support is top-notch and excellent, they are always available to answer your questions and solve tech issues - promptly, which I really appreciate. Cons There are some instances, like integrations with other software (like an online learning/membership site) for instance, that I would prefer for them to be integrated without having to use Zapier. Overall, I'm pleased about the features it can do that I don't mind the lack of integrations. Review Source Muhammad I. Freelancer Writing and Editing Used the software for: 6-12 months ### "HubSpot CRM" August 19, 2022 4.0 provides a lot of features to manage customers. It also provides a tracking system. It also gives us a facility to share data and apply filters on different products or clients. Pros is Easy to Use It provides the best Tracking system Data Sharing Filtring Cons Need more UI customization Customization for different data portals is a headache There are some glitches in the system Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) It seems Some better Review Source MA Massy A. Director Utilities Used the software for: 2+ years ### "We love it but it's missing some basic functionalities" February 25, 2020 4.0 Overall we love it but it's getting expensive and the more detailed we get the less helpful it can be sometimes Pros The interphase is great and we are able to customize it to our business needs to an extent Cons Some basic funtionalities are missing; for example: you can't see the task timestamp of when someone originally set up the task. Also, it's very expensive when you start to accumulate more contacts. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Salesforce was more complicated Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was not reliable for our needs Review Source CC Carrie C. Head of School Education Management Used the software for: 2+ years ### "HubSpot So You Never Miss a Sale" February 2, 2022 5.0 Since adopting HubSpot as one of our platforms, our entire enrollment/admissions process is more manageable. Pros We most appreciate that HubSpot helps us keep track of where we are in the process of managing our enrollment pipeline. Cons We have no complaints about HubSpot. It helps us to stay focused and organized in our enrollment work. Review Source VR Verified Reviewer Digital Marketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Enjoy using Hubspot CRM" July 19, 2019 5.0 Pros I love that this software is easy to use --- all the different aspects of it. I use a lot of the email and social part to it and the templates are simple and pretty intuitive. Cons The data management is not the easiest and hard to integrate with other programs. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Review Source Peter M. Founder Financial Services Used the software for: Less than 6 months ### "All what you need, great integrations" March 30, 2021 5.0 I needed a CRM that integrates and records all the means of communication with the customers due to our regulation and Hubspot was still the best what I've found in terms of value for money. Pros Hubspot can do all what I need for my business. Newsletter subscription, scheduling sales online appointments by customer (integrated with Zoom), email marketing and sales pipeline managements. Also important for me is that Hubspot can integrate all communication channels - live chat, web contact form, emails, even record phone calls, which are required by regulator in our industry. Free version can do a lot and that is great too. Cons When you want a lot of features it can become a bit more costly, but on the other hand still good vs. competition. The deployment and integration with my web page was not so easy as I expected, but with the help of youtube and a bit of googling it was still ok. Reason for choosing HubSpot CRM Value for money was simply the best (for the features I need) Review Source AJ Andrea J. Director of Customer Success Information Technology and Services Used the software for: 6-12 months ### "Great for less complex operations" December 14, 2023 4.0 Pros It's easy to understand and to configure, which makes it easy to introduce to new employees. This makes it cat effective on that area. Cons Several limitations in terms of integrations. Sometimes, having so many options to build workflows makes it more complicated to set and adjust according to the business case. Review Source VR Verified Reviewer Sales Manager Used the software for: 1-2 years ### "Hubspot has great tools for a small to medium business" May 4, 2018 4.0 It keeps my sales team organized and accountable! Pros For my sales team, I like the task list and reminders you can create so that leads don't get lost. I like that I can see any contact that has happened, and I can see how a lead came to us, what pages they have been on, etc. It just gives me the visibility I need to hold my sales team accountable and also to really hone in our marketing efforts. Cons We don't pay for reporting from Hubspot, so I don't know if that would make some of the reporting easier, but I find it difficult to calculate things like close rates, and other KPIs with out doing a lot of manual work. Review Source EO Elizabeth O. Transaction Coordinator Real Estate Used the software for: 6-12 months ### "Hubspot a great tool for property management" December 15, 2023 5.0 Overall it's a great tool and very easy to use. Pros I think it's a super useful tool in our company, we are able to connect with leads and prospects who have questions about our services, it's easy to use and efficient. Cons The only thing I don't like is I get logged out every now and then and have to use an authenticator to log back in. Review Source VR Verified Reviewer Advertising consultant Consumer Services Used the software for: 6-12 months ### "HubSpot for Sales Review" February 23, 2022 5.0 Neutral Pros Its easy to use once you get the hang of it. Cons Loading speed and extra clicks that needed to be made. Review Source TM Tiffany M. Business Strategist Marketing and Advertising Used the software for: 1-2 years ### "Amazing! " June 29, 2022 5.0 It's been great! It's really easy to use and learn. Pros I love using Hubspot! I am a fan of creating email sequences. It's made my outreach way more effective and easy. I also love having all my contacts all in one spot where I can track the contact data on them easily. You are able to easily create tasks/follow-ups. The reporting is accurate and easy to access as well. Cons I don't have anything that I don't like about Hubspot. Review Source SR Sikirou R. developpeur Internet Used the software for: 1-2 years ### "Hubspot Crm For developers" March 30, 2024 5.0 offre également des fonctionnalités plus avancées dans ses versions payantes pour organiser vos données, conclure davantage de transactions et gagner en productivité Pros Obtenez une visibilité complète et en temps réel de votre pipeline de vente. Suivez la progression de chaque commercial par rapport aux quotas. Personnalisez l’accompagnement de votre équipe de vente. Cons l'offre de plusieur intégration nous laisse dubitatif Review Source Celine S. Responsable e-commerce Biotechnology Used the software for: 1-2 years ### "Best customer service application" January 16, 2023 5.0 I like it a lot. quite easy to use Pros If you are looking for something that will make it easier for you to manage your customers, go for it Cons It's still expensive but the free part can do a lot Review Source Humberto C. Freelancer Internet Used the software for: 1-2 years ### "Hubspot: A CRM That’s Forever Free" May 9, 2019 5.0 Actually the has a lot of positive and few cons. All the equipment that is behind the technology is amazing and the tool is even more so. I have used the Hubspot CRM for many things. As a freelancer you have to take control of each client, schedule calls, schedule appointments among many other functions. Since CRM is completely free for life, I recommend you try it. You've got nothing to lose. Pros Information about lead in one place Automated registration of sales activity A beautiful dashboard in one place Supports up to 1 million contacts and unlimited users Integrations with email providers such as Gmail, G Suite and Outlook. Cons If you are starting, the prices could be very high Review Source VR Verified Reviewer Owner Media Production Used the software for: 1-2 years ### "Great app for the value" July 24, 2019 5.0 Pros HubSpot is easy to use and understand. They have excellent customer service and plenty of tutorials that allows you to learn to use it quite fast. We use the free version of the CRM which is more than enough to meet our needs. However, we are seriously thinking about upgrading, as sometimes it's a little frustrating to not have all the marketing tools the app offers. Cons It is easy to start using it but very frustrating to get adequate reports. You need to really figure it out. The free version is limited but that would be the idea. I will re-review once we take the plunge into the paid version. Review Source PD Philipp D. Director Logistics and Supply Chain Used the software for: 2+ years ### "Excellent set of features in the free plan" May 21, 2022 5.0 Excellent software. May be they lack more flexible pricing options for small/medium business. We needed more automation features and this quickly became quite expensive. Pros Hubspot provides a fully functional CRM with most essential feature in their free plan. Cons The software is getting quite expensive once you grow out of the free plan Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Functionality of the free plan. Review Source Robert J. Head of Marketing Computer Software Used the software for: Less than 6 months ### "A Handy Tool for Getting Things Done" July 16, 2021 5.0 Pleasant. The user experience has been refined to a very high standard. It is not a magical tool by any means, but enough to set the basic business processes in place. Pros When you need to get stuff done fast in a collaborative environment where people have different skill-sets then an all-in-one solution like Hubspot helps to bridge the skill gap in your team. Cons A few advanced editing functionalities are missing when it comes to the drag and drop functionality that some of my team members miss. However, if you have the time, custom templating can remedy that. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source SH Steve H. Programme Manager Information Technology and Services Used the software for: 2+ years ### "Hub Spot CRM - all your information in one place" March 17, 2022 4.0 Account managers are much more aware of the operational activity within an account, which makes them better prepared for their next account meetings, as they have all of the most recent issues and associated resolutions at their finger tips Pros It's a great repository for storing up to date information on each customer from a wide range of sources across sales, technology and finance Cons The user interface feels like to could do with a refresh Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Cost and ease of use Review Source Peter C. Marketing and Business Development Manager Used the software for: 2+ years ### "One stop shop for your business development team" April 24, 2018 5.0 Pros Each contact and company houses all the information (contacts, deals, notes, attachments, etc.) that your team will ever need to know about. Makes it very easy to reignite conversations with stale prospects long after the last touch point by sharing relevant content. Cons Some of the reporting features need to be optimized so that you can get a better idea of the last time a lifecycle stage or similar field were changed and not just "modified". Review Source DW Daniel W. Marketing Consultant Business Supplies and Equipment Used the software for: 2+ years ### "Good all round affordable CRM" October 7, 2022 4.0 Overall Really Simple CRM has been an ideal solution for our staff to update client interactions and manage accounts. Pros It is incredibly easy and simple to use. Cons Limited reporting on the Newsletter module Review Source GT Garret T. Senior Product Marketing Specialist Education Management Used the software for: 2+ years ### "Endless Opportunity with a Significant Time Commitment" September 27, 2017 4.0 Pros HubSpot has allowed us to transform our web presence in all aspects of the game. We have grown so much over the years and one of the biggest things we have done is tied actual sales to different actions on HubSpot. Our brand recognition has increased, our new contacts to market has significantly increased and our web is sooo much better Cons Things change a lot and not all features are available in HS that are available through the original platform. Such as different features when you post on Facebook directly are not available in HS. The customer service has gone down a tad. I used to have regular calls with my account manager who would help with campaigns we would run. She would reach out to me proactively. They switched to a team feel January 1st and I have only heard from the team once and that was an issue we had. Review Source Jason P. S. Quality Assurance Computer Software Used the software for: 2+ years ### "Easy to use CRM." December 26, 2018 5.0 is free and definitely worth a test drive for anyone considering a new CRM. Pros is incredibly easy to use and seamlessly connects with third party apps, though I'd also recommend the HubSport marketing platform. My team is able to track and link everything they need throughout the sales process. Cons lacks some helpful customization options such as a merge tool and search filters to limit information displayed to relevant fields. Review Source AM Alora M. Chief of Staff Information Technology and Services Used the software for: 2+ years ### "Pricy but top tier features and excellent support" February 13, 2023 5.0 We use HubSpot for customer communications, internal communications, sales efforts, and customer interaction tracking Pros I know that when I run into an issue or I am stumped about how to complete my goal, the hubspot team will be ready and able to help me! We have called them countless times and they hit it out of the park every time! Whether it is building out automation trees or fixing email formatting, their team knows their stuff and they are very good about following up! Cons This is a great product and you also pay for that quality. HubSpot is a very pricy subscription for us. We have tried to scale down our bill and it's nearly impossible. Once you are spending a certain amount, do not expect to be able to downsize/rightsize. Review Source KO Katherine O. Sales Rep Marketing and Advertising Used the software for: 6-12 months ### "Best and easiest CRM around!" September 10, 2022 5.0 10/10 highly recommend! Pros A great CRM solution for any sized business needing to implement structure their customers. The CRM is free with the upgrade to bustier plans that include everything from marketing to services desk, marketing and sales. Cons The price for upgraded plans are expensive however, very worth it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.