# Page 55 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 55 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1351-1375 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Used the software for: 2+ years ### "Hubspot CRM is a very cool tool to collect leads from your Website and Blog" January 12, 2018 4.0 Pros is a great tool for all business people. Hubspot CRM teach you more about your website visitors and it collect useful data . Cons I can only repeat myself about the point Hubspot and the price structure. is free but if you want to use the real power of Hubspot you will need a 800+ package per month....it s to expensive for little Entrepreneurs who want to grow their business. Review Source Diego D. GESTOR Financial Services Used the software for: Less than 6 months ### "Surpreendente ! Realmente faz a diferença no dia a dia !" September 23, 2022 5.0 Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais ! Pros Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais ! Cons Ele tem muita coisa boa, muita coisa ruim mas poderia ser mais intuitivo. Review Source YS Yeny S. Gerente de Capital Humano Financial Services Used the software for: Less than 6 months ### "Utilidad de HubSpot CRM" September 6, 2023 5.0 Me ha tocado la implementación de HubSpot en dos empresas startups y la implementación a sido muy amigable para llevar principalmente la atención en el área de ventas. Pros Un CRM que se adapta fácilmente a las necesidades de tu empresa, rapidez, entendimiento a cualquier tipo de ámbito empresarial; para ventas me parece de los más adecuados, desde la organización y diseño de como llega la información de leads, compartir la información con el equipo, seguimiento (detalles) y cierre de ventas. Cons Lo que detecté menos gusto, es que las recomendaciones para explotar la herramienta son muy ambiguas, es un CRM que se puede adaptar a cualquier ámbito y considero que pudieran segmentarlo mejor , como un grupo para el tipo de empresas. Reason for choosing HubSpot CRM Facilidad de implementación, precio y adaptación a las necesidades de la empresa Review Source FS Filip S. Education coordinator Higher Education Used the software for: 2+ years ### "Great CRM for education institutions" December 11, 2023 4.0 Perfect tool for CRM and email marketing with all tools needed to nurture prospects, leads and costumers in all phases of sales journey . Pros All in one tool for Costumer communication from prospects to costumer support. Best for segmentation and email campaign delivery. Cons Process of learning how to use all the tools is slow but with great Hubspot academy materials you have all in one place. Review Source Nisha W. Operations Marketing and Advertising Used the software for: 2+ years ### "Most Improved CRM" February 16, 2017 5.0 Our agency began using the during the early stages when it offered a handful of functionalities at a fraction of the cost of a robust CRM such as SalesForce. Since then, the product has continued to add useful and user-friendly features, out-bidding its competitors both for our internal teams as well as for the sales enablement contracts we take on. Pros User friendly, lots of features, simple, continuous improvements Cons Not a ton of integrations with other platforms...yet Review Source VR Verified Reviewer Partner Financial Services Used the software for: 2+ years ### "Best CRM out there but still far from perfect" February 5, 2022 5.0 It's better than salesforce... that i can say! Pros It's super capable and has multiple modules that you just add on to it (marketing, support etc) Cons It gets expensive really fast and it doesn't allow me to configure different deal pipelines with different configurations. It's one size fits all... Review Source Ivan S. Director of Business Development: IoT Solutions, Energy Efficiency and Demand Response Internet Used the software for: 1-2 years ### "My favorite CRM so far" July 17, 2018 5.0 Pros A co-worker of mine has told me about shortly after they launched. I was using several different CRMs back then, but wanted to start from a scratch for the new position I took. Almost immediately I was hooked due to product's simplicity and clean UI. And the best thing - it's free for a basic account. Cons Initially only had gmail integration which was a bummer, since there was no clean way to log incoming responses into CRM, unless you were on gmail. They now support office 365 integration which solves that problem for me. Review Source SD Shary D. Principal Construction Used the software for: 6-12 months ### "Career-Long Salesforce User - Converted to Hubspot User" November 15, 2023 5.0 Pros I love the intuitive user interface and the automation in creating new contacts and new accounts. (e.g. for accounts, entering the company website auto-populates the majority of information I need to capture - saving 5-10 minutes of data entry time per account created) Cons A few more out-of the box reports would be nice Review Source VR Verified Reviewer Marketing Executive Computer Software Used the software for: 1-2 years ### "Great Marketing System" May 29, 2019 5.0 Overall, I've found HubSpot to be a great system to use. It's easy to add new property fields and record any information you need on a client/prospect. You can carry out most of your online marketing from within the platform. If anything, I feel that we don't use HubSpot enough. We use it within the Sales and Marketing teams, but I feel it would be more effective if deployed across the whole organisation. Pros Packed full with useful features that mean you don't need to use many other systems. You can do your email, social, live chat, analytics, even your website all within HubSpot and everything is tracked so you can see which leads have engaged with your content. They are always adding new features and integrations so it just keeps getting better. Cons Due to the cookie tracking, client data is often overwritten if they complete a form in somebody else's name (e.g. to sign them up for a webinar). HubSpot have given the option for the user to clear the form, but this is entirely dependent on the user clicking the button. Review Source jM jacob M. Enterprise Business Development Facilities Services Used the software for: 2+ years ### "HubSpot has increased my productivity" December 17, 2019 5.0 My experience has been great! Going from using Sales Force to hubspot has been an easy transition. Pros Sequences and tasks have increased my productivity by not allowing me to let any of my prospects fall through the cracks! Cons When calling through the hubspot dialer I have to answer my phone with every individual call to connect. I have used dialers in the past that only required one call to connect and I would be able to make as many calls in a row as I liked until I hung up. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I switched companies. At my previous company we used Salesforce with a hubspot integration. it was extremely clunky. Review Source MB Megan B. Support Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Hubspot Review " October 3, 2019 4.0 Pros Being apart of a growing company, Hubspot is great for a small team as well as one that may be experiencing growing pains. It's extremely user-friendly & intuitive. Cons There are a couple issues that could be fine-tuned (additional filters or a way to add customized filters would be amazing). My biggest gripe is that there isn't an option to auto-enroll contacts into a sequence & you are required to click through each client. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce is not recommended for smaller companies or teams of less than 100 (in my opinion) since it is quite bulky and not very user friendly. Enrolling clients in marketing sequences is also terrible in Salesforce, overall Salesforce I'd only recommend Salesforce if you're a large company selling physical products. Salesforce is not ideal for companies who sell or schedule clients for services. Review Source VR Verified Reviewer Marketing Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Incredibly powerful marketing software" October 23, 2018 5.0 HubSpot makes my marketing career possible for me by providing an easy-to-use platform to quickly split test and optimize all kinds of content, greatly increasing marketing ROI over time. Pros The workflow functionality is simply the best there is. It's many native integrations and reporting options are huge pluses too. Cons Certain "no-brainer" features just not available, but nothing big enough to change my overall opinion of the software. Review Source VR Verified Reviewer Digital Marketing Manager Education Management Used the software for: 1-2 years ### "Hubspot Is the Best MA tool on the market" October 2, 2018 4.0 Having the whole slate of customer interaction available in one place is a huge time saver and allows for incredible insight. The customer service team and account reps are the most responsive in the industry, I have never gone more than 1 business day without getting a resolution to any question or issue I have had. If you don't love your current MA or CRM then switch now. Pros The built-in intelligence of the Hubspot Database is amazing. When prospects are added to your list of contacts the demographics are automatically populated for a wide variety of verticals. Cons The reporting is currently clunky and needs the most improvement. Review Source JW Jennifer W. Accounts Receivable Marketing and Advertising Used the software for: Less than 6 months ### "Best change we could have made." October 20, 2022 4.0 Super easy onboarding process, easy training. Significant difference in account management ease. Pros Ease of use is definitely what I like most about this software. Onboarding new users is very quick. Cons Email integration is spotty. I do not receive bounce back notifications this way and there are some emails that simply dont come through. I still have to check my outlook multiple times a day to make sure I havent missed any important emails that didn't come through on the CRM. Review Source Andrew D. Sales and Marketing Analyst Renewables & Environment Used the software for: 6-12 months ### "Amazing value - continuous improvement" October 4, 2018 5.0 Hubspot has helped me see primarily what lead gen tactics are working and what is not. Because content marketing and the inbound marketing methodology are so paramount to everything Hubspot does, the platform makes it easy to apply those techniques. Pros HubSpot is incredibly easy to use, and adapts to the user's skill level. HubSpot also has an incredible resource library that helps answer any question you can imagine, and if there is no solution, HubSpot is receptive to new ideas and listens to the customers for product improvements. Cons The reporting isn't as advanced as other CRM platforms like salesforce. It's still great, but I have to do much more work in excel to build reports and charts to tell the story I want, then I do when using Salesforce. Review Source PH Polly H. President Design Used the software for: 2+ years ### "Excellent for our purposes" May 16, 2022 5.0 I had used other services but this one is really great! Pros Hubspot's integration with gmail is excellent, and I love the kanban option for keeping track of our sales pipeline Cons Hubspot is designed for much bigger companies that mine, so we couldn't possible use all the features. The pricing is substantial for the whole banana but luckily very reasonable at the CRM level. If I need to expand I will stay with Hubspot. Reason for choosing HubSpot CRM I chose Hubspot based on the recommendation of someone in my Goldman-Sachs 10KSB cohort. Review Source GF Gary F. Owner Information Technology and Services Used the software for: 2+ years ### "Streamlining Sales and Marketing for Small Business Success" May 5, 2024 5.0 Pros has been instrumental in aligning our sales and marketing efforts, providing us with a centralized platform to manage leads, automate tasks, and analyze performance. Its seamless integration with other HubSpot tools, like Marketing Hub and Sales Hub, has empowered our team to create targeted campaigns and nurture prospects through the entire customer journey. Cons 's pricing can increase with additional features, carefully assess your needs when upgrading. Review Source koffi Évariste K. Web Master Information Technology and Services Used the software for: Less than 6 months ### "hubspot crm logiciel de gestion de marketing" September 11, 2023 4.0 je les deja pratique pour des entreprise Pros logiciel de gestion de marketing pour les entreprises Cons la version gratuit n est pas longue a expirer Review Source VR Verified Reviewer Revops Manager Computer Software Used the software for: 6-12 months ### "Hubspot Review" February 19, 2022 4.0 very pleased overall Pros its very easy to use, love the workflows and automation it allows us Cons it's handling custom objects in a bed way Reason for choosing HubSpot CRM Price vs ease of deployment Review Source EH Emily H. Head of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "Great tool for marketing automation" July 11, 2022 5.0 I use it daily and it replaced Salesforce for us. Pros I've used HubSpot for 7 years and it's a powerful tool, very effective. Cons The onboarding process could be made better. Review Source Helen V. Customer Support Manager Used the software for: 6-12 months ### "You're given various tools to help you in the sales process. You need to be smart in using them." January 10, 2018 4.0 Automatizing some processes, database of client information, filtering that client information to your needs, meeting links that create a contact in the CRM when meeting is set up, automated email sequences, nice e-mail templates that integrate to gmail. Pros The number of different functions that you're given: templates, sequencing, custom attributes, filtering, etc. If you're smart about using them they can really help you. Cons Despite the great number of functionalities, they sometimes don't deliver what they promise - for example threading when sending out an automated mail sequence. There's no bulk sequencing in as well. I understand that we want to keep it personal but if you have a lot of emails to send, bulking sometimes helps a lot. Review Source JS Joshua S. Owner Marketing and Advertising Used the software for: I used a free trial ### "Solid Features For Following Up With Prospects" October 14, 2019 4.0 I was a paying user but was not using all the features of the service to justify the cost. This is not to take away anything from this software but had quite a bit of duplication with other CRM software. Mainly using the e-mail open and activity feature. Was completely unaware this was possible prior to finding Hubspot a few years back. Pros I like that I can track the e-mail opens and other activity within the software. When an e-mail is showing as opened I can research the customer and past interactions to determine how to spend my time. The Google Chrome plugin is an excellent feature. Cons The software is a bit bulky in areas where it looks a little cluttered. This is the CRM section of the software. Of course it takes time to learn the software but believe the interface could have a more streamlined look. A bit difficult to reach an actual person in customer service with the phone tree they are using. Do not provide customer service to free trial members in which I believe they should. Completely understand time needs to be spent with already customers and potential large prospects. On the flip side providing customer service to free trial members could really expand the business to a whole new market. Allowing for additional product offerings in other smaller market categories. Reason for choosing HubSpot CRM The alternative products were not nearly as robust and many were not updated recently and some frankly just did not work correctly. Very limited in their functionality. Review Source TBE Taha Burhan E. Planning Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Complete Business Control With The Best CRM Tool" April 11, 2022 5.0 Being able to manage your all marketing and sales operations from a single platform is great. You can see the ways in which leads or existing customers visit you, what they are interested in, and all of them. In particular, the detailed reports we obtained in e-mail marketing are very useful. You don't need to be an oracle to get to know your customers better, Hubspot analyzes and reports everything for you. Also, reporting screens and graphics are very useful. Pros Hubspot allows you to get to know your customers better and measure your effort. You can easily measure your work and make improvements by discovering the deficiencies. Hubspot also has a great academy. In addition to the product, the trainings in the academy will increase your knowledge in the sector. Cons It's a bit complicated for newbies, because it actually offers so many features and discover to how to use them is a bit hard. But it really makes your life easier as you get used to it. Review Source HKG Hari Krishna G. BDE Architecture & Planning Used the software for: Less than 6 months ### "Excellent software for lead generation " May 7, 2023 5.0 I would prefer to use the software Pros Lead generation and CRM are the best tools Cons Noting to unlike everything is fine with the software Review Source Andy B. CEO Marketing and Advertising Used the software for: 1-2 years ### "Easy to use & good value" October 16, 2018 5.0 Overall HubSpot is an excellent system, especially if your ultimate aim is to add additional functionality as & when reqired. Pros The basic features of are free, however, to get the most out of it you need to add the Sales Pack, then the marketing pack. The system is easy to use, with a clean interface & logically presented. Cons It would be great if it auto-downloaded your emails & allowed you to 'join' them with contacts, deals etc from within HubSpot. The Deals area is definitely improving, but still lacks soem obvious functionality around costs & margins. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.