# Page 56 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 56 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 56 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1376-1400 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Marketing Specialist Events Services Used the software for: 2+ years ### "Tracks everything we need about our customers" May 21, 2018 4.0 Pros It allows you to store an unlimited amount of custom fields on your contacts. And when you have the CRM connected to your website and email platforms, you can easily track engagement. Cons Contact and Deal information doesn't connect well. i.e. When I export a list of all our customers, I can't see which deal names they are a part of - I can only see how many deals they are a part of. Review Source GG Guillermo G. Independent Marketing and Advertising Used the software for: 1-2 years ### "Great software. Awful billing system and bad customer support" April 24, 2020 5.0 I have a great experience using the software but terrible experience with their billing system and customer support. I will move to software who has simpler billing options because when you run a business you don't have time to deal with unnecessary complexity. Also, customer experience has been bad because they haven't responded and they are hard to reach. When you are running a business, you need good answers fast. Pros The software is easy to use and has great features. Cons The billing system for marketing is a nightmare. You don't pay for emails, you pay for contacts and are limited to send a number of emails to your contacts each month. The billing system has many downsides. The renewal of your subscription doesn't match the renewal of your capacity to send emails, making everything just a nightmare. Most of the time, customer support is nice and helps you, however, regarding this issue they have not provided an adequate response. They won't be able to help you and it will be very difficult to contact them. Review Source VR Verified Reviewer Employer Partnership Manager Financial Services Used the software for: 6-12 months ### "HubSpot Overview" December 18, 2019 5.0 Pros Overall HubSpot makes my job so much easier. It saves me loads of time doe to the features it offers like sequences and templates - I can prepare emails and choose the day and time I would like them to go out, to however many contacts. Also it helps me stay organized - rather than using numerous google docs to store my contact information / drafted emails, HubSpot allows me to keep all my contacts organized and easy to navigate, along with a template feature that allows me to store as many email drafts as I want. Cons I haven't run into a situation yet where I wish HubSpot had an additional feature or did something differently. Overall it's be easy to use and helps make my job easier. Review Source IM Igor M. Co-Founder Design Used the software for: 6-12 months ### "Great Free Software with Lots of Extra Features at Additional Cost" June 9, 2019 5.0 Completely happy and will definitely recommend. All you need in a CRM software with a free plan. Extras come at somewhat high cost... but that is very subjective. Depending on what you are doing, it may be well worth paying for. PS: Right after I signed up, they reported down time. Took them a day to fix it, no data loss at the end; everything handled properly. Pros Free version pretty much allows for all your basic needs. The cool one is integration with your Outlook. Also, when you enter your leads/companies, it will pull up some info (not sure where from...) and pre-populate some fields. Phone app is simple and easy to use. If you do want some crazy advanced feature, look into a paid version which is not cheap but may be well worth it. Cons I did have a small technical problem when I made a typo in my domain during the set up process... Unfortunately, there was no way of changing it. I mean, I changed it here and there, BUT some features still were getting it wrong, so I had to remove my account and start from scratch :-) Luckily, I noticed the problem right during the set up, so there was no problem with tons of data entered or anything like that. Review Source Leonardo M. CMO Legal Services Used the software for: 6-12 months ### "Go-to tool but comes at a price" August 22, 2022 5.0 Pros So easy to use and setup and manage - it's really solid tool. Cons The pricing can be quite steep, and if you don't sell high tickets items, it might be more affordable to switch to another CRM. Review Source JP Jouly P. Analista de Soporte tecnico Used the software for: 1-2 years ### "Good. It is a quite complete software since it allows to have a detailed control of the sales" April 16, 2018 4.0 The benefit is that you have control of the users and thus effectively attack potential buyers for the product being marketed. Pros I like it since it is quite intuitive when using it, it takes a really detailed control of the potential buyers and the business opportunities, in turn it has an extension that allows to synchronize the emails with the software and in this way work easily, has reminders that are very useful when you have many contacts, in general terms it is very good and practical. Cons The free version is quite limited compared to the pro version, I think it should be a bit more flexible or have more plans. Review Source Response from HubSpot April 20, 2018 Hello Jouly! Thank you for writing this review - we really appreciate your detailed feedback! I'm glad to hear that you have found the software so intuitive and have made good use out of the extension! As far as room for improvement, I would love to hear more about your thoughts on having more flexibility or more plans. Would you like to, for example, be able to only pay for the tools that you use within the product or how would you imagine the plans being structured that would work better for you? In addition, I see that you have given Customer Support a 3/5 ranking - did you have a specific bad experience here or is there anything that can be done to make this part of your HubSpot experience better for you? If you are open to continuing the conversation we would love to hear from you at the email address provided! Thank you again for the review! Sylvester E. Head of Sales Design Used the software for: 2+ years ### "Awesome Software for B2B" February 19, 2020 5.0 Pros The user friendliness The value for money The functionality The customer service response to inquiry The ability to integrate with other platforms Cons I think the adding contacts option could be improved since you have to type in firstname and surname separately. It will save time if you can just copy and paste full names and they are split into firstname and surname automatically Review Source Ivan H. Head Of Global Marketing Computer Software Used the software for: 1-2 years ### "HubSpot for SaaS company" October 3, 2018 4.0 We are a SaaS platform heavily focusing on inbound marketing. HubSpot is an amazing all in one solution to fit vast majority of our needs. Although it is slightly pricey. Pros I love the overall ease of use of the system. Even without the incredible HubSpot academy, I am able to easily figure out features by myself. The support via chat and phone is very helpful as well. Cons There is no possibility to filter between the three databases (Contacts, Companies, Deals). So I am unable to choose all contacts associated to deals in trial stage. That makes my life a hell sometimes. Review Source SH Sean H. CRO Printing Used the software for: 2+ years ### "Decent for the free version" June 30, 2025 3.0 Decent product for the cost. I will continue to explore the free and paid version if the opportunity arises Pros They continue to expand the product with marketing and service hubs. More and more companies of smaller sizes seem to be using it Cons Still clunky and not a lot of learning resources for quicker changes and implementations. I need to figure a lot out myself Review Source JR Jen R. Business Development/ I.T. Insurance Used the software for: 1-2 years ### "Great as an add-on for the marketing software" March 2, 2017 4.0 This is a great value-added service for the Hubspot website hosting and CMS. I am not sure of how useful it would be as a stand-alone product. The add-ons for Microsoft Outlook and Google Chrome browsers are work being installed and loaded every time you start these applications. You do get some great insights into the activity of leads, prospects, and customers. Emails sent have reports that beat most CRM and Email delivery systems in that you can see within the record how contacts are interacting with your emails and content. The made it easy for me to suggest moving our marketing automation needs to HubSpot as it adds another level of information for my salespeople in that we are all using the same contact records and can easily share information. Pros I love that my interactions with a client easily can be shared with the sales team The permission levels make sense on the sales side for access to Marketing modules as well The emails send reliably with great tracking features Cons It is expensive if you are looking at it as strictly a CRM- it does take on a lot of other parts of your business development and outreach- so consider that You do need to have at least one committed user in the software, keeping up to date on the new features and how to use it Review Source VR Verified Reviewer Senior Web Developer Real Estate Used the software for: 2+ years ### "Great for lead capture" November 13, 2018 4.0 Pros I can create modules/templates that non developer/designers can easily update without being needing any HTML/CSS experience at all. I can also make these modules/templates in such a way that the end user can't "mess up" my designs if I so choose. Cons I find it very difficult to integrate JS with Hubl. I would like to be able to call Hubl variables directly in JS functions. Review Source VR Verified Reviewer PhD Researcher Government Administration Used the software for: 1-2 years ### "Great with Hubspot Ecosystem." September 28, 2023 4.0 Pros Connected with Hubspot Ecosystem, allowing me to elevate CRM operations to another level. Cons Sometime the integration with other tools such as outlook or Mailchimp is so difficult. Review Source Galilée Z. Marketing Manager Information Services Used the software for: 1-2 years ### "Easy-to-use with advanced options for pros" July 1, 2021 4.0 Hubspot helps us organize our interactions with prospects and customers. Pros definitely helped us to see clearly on our contact list, manage our prospects and follow up with our hot leads. It's was really easy to set up in the company. Now we use some more advanced features and it's pretty awesome. Cons The manual update of some offline interactions with prospects can be daunting, at least at first. But it's a must-do to have an oversight on the customer base. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source VR Verified Reviewer Marketing Manager Hospitality Used the software for: 1-2 years ### "My Favorite Marketing Software" August 2, 2019 5.0 I loved using Hubspot - hands down my favorite platform. It is so easy to use and they provide constant training and support. Another benefit is their annual conference. It was so informative and an exciting experience all around. I'd highly recommend the software and conference to everyone. Pros This marketing software was so easy to navigate. From monitoring leads in the CRM portion to creating email campaigns or analyzing the results of those campaigns, the software is seamless. Cons I think the email builder could be enhanced to feature more 'drag and drop' options when creating HTML emails. Review Source VR Verified Reviewer Manager Marketing and Advertising Used the software for: 1-2 years ### "Hubspot CRM is one of the best management apps" May 2, 2023 4.0 Pros The free trial version was an option to consider before purchasing , HubSpot Academy is really a help to get the most benefit of the app Cons its not easy to customise or edit some features on CRM Review Source KM Katherine M. Producer Marketing and Advertising Used the software for: 6-12 months ### "Everybody should have at least the Hubspot CRM (free)" April 24, 2019 5.0 Pros Hubspot is a really huge CRM with a really great potential when you use all of its functionalities. What i like the most about Hubspot, is that they have the free plan which allow everybody to take advantage of a lot of tools. First of all, i really like that the number of contacts is unlimited in the free base and the number of user too! It makes it really easy for a business to see where are their leads/prospects/sql/mql/customer in their buyers journey and to adapt content for them. A lot of things can be done in the free version to maximise its potential : a custom sales process, the synchronisation the emails, pop-up forms & forms, live chat, chatflows, templates for emails and a lot more! I think everybody who has a website should at least use the free version of Hubspot. The Hubspot Academy is such a great resource to help you with the product! Cons The first time you are in contact with the , many forget to set up a lot of things. In fact, the free version offers too many possibilities! It can be hard to really maximise it. Review Source VR Verified Reviewer Market Research Analyst Telecommunications Used the software for: 2+ years ### "Work great with HubSpot Marketing" June 28, 2018 3.0 We keep track of our customer base so we understand them better Pros We like how we have HubSpot marketing and the CRM altogether. This way, we can understand our customers better and also keep in touch with them the way they prefer. Cons Some reports we would like to see are not available and we have to build by ourselves. They are constantly changing though so it may be better in the future. Review Source VR Verified Reviewer Marketing Executive Computer & Network Security Used the software for: 1-2 years ### "Super easy and always improving" March 19, 2020 5.0 HubSpot allows us to track the overall customer experience as a team and allows us to cross functions with ease. The Marketing team manages it but the sales team dip in and out of it to get the information they require. Pros Hubspot always seems to have more functionality than what you require. It's super simple to use and the training guides make it easy to learn about areas you're not sure about. Cons It can be quite buggy, particularly in the marketing hub. When building emails, spacing can often be annoying to get right but otherwise the available of templates etc is great. Review Source Craig J. Digital Strategist Banking Used the software for: 2+ years ### "Powerful Marketing Platform" May 11, 2017 5.0 Pros User experience is strong, dashboard is convenient, intuitive and powerful. Customer Service is outstanding and built-in templates offer robust capabilities. Video's and tutorials offer ways to learn the product. Cons More templates added on a regular basis. Email tracking capabilities could be upgraded. Linking to google analytics requires a little technical knowledge. Review Source KP Kathleen P. COO Real Estate Used the software for: 6-12 months ### "Great tool but hard to implement " October 24, 2022 4.0 Negative Pros Like the ability to automate and set tasks for agents Cons Plan on hiring an implementation team, much of the system does not operate as you would expect and custom service is very limited Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Review Source Emily D. Social Media & Content Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "A Great Way to Track and Speak to Customers" October 2, 2018 5.0 Pros I like that Hubspot gives me the ability to track the movements of my customers when they visit my website. There are many facets of the software to allow you to post blogs, update your website, manage your contacts, and even post on social media. Customer service is good and responses are very quick. Cons There are many improvements to be made to several aspects of Hubspot that could help with data capture. For example, they allow A/B testing of emails but have some restrictions when it comes to managing a smaller send. Review Source MP Micah P. coo Information Technology and Services Used the software for: 1-2 years ### "Great! But can get expensive fast." October 27, 2023 4.0 Pros User-friendly compared to others, good for startups, small to medium businesses. Cons It is easy for contact profiles to become messy quickly. Review Source VR Verified Reviewer AE Computer Software Used the software for: Less than 6 months ### "a decent all in one CRM+ Sales for startups " May 14, 2022 3.0 Pros Hubspot (compared with other CRMs and MA tools) is a bit like a swiss army knife in its versatility. I do like the ability to connect the full sales cycle and connect both sales and marketing in one place while offering great tools for daily sales users. Cons it can be a bit admin intensive to set up- ( workflows, info, customisation), especially at the beginning. in addition, it's not as robust for more advanced reporting / data manipulation like other CRM tools (MS, SFDC) so it's more for startups or small orgs. Review Source VR Verified Reviewer Co-Founder Graphic Design Used the software for: 2+ years ### "Love to work with hubspot its realy generate leads for my Web Development Company." July 21, 2018 4.0 Its realy generate leads and better customer service to my clients Pros I like the way of integration with other software and web apps for example mailchimp or gmail to setup marketing campaigns and easy imports contact and customer Cons There is disadvantage of some sort of user experience with application sometimes menus are confusing or i need to search to find the right tool to use it. Review Source Tufayel A. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "I love this software and really helpful for me" March 5, 2022 5.0 Pros HubSpot is going to popular day by day because of its amazing functionality. They have been doing really great. I'm satisfied with their services. Cons Hubspot is amazing I don't see any reason to complain about them. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.