# Page 57 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 57 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1401-1425 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tufayel A. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "I love this software and really helpful for me" March 5, 2022 5.0 Pros HubSpot is going to popular day by day because of its amazing functionality. They have been doing really great. I'm satisfied with their services. Cons Hubspot is amazing I don't see any reason to complain about them. Review Source EC Emilee C. Client Relationship Manager Marketing and Advertising Used the software for: 2+ years ### "Easy, seamless tool for the HubSpot user" August 15, 2017 5.0 My team and I invested in Salesforce quite some time ago. We found the tool to be a bit too complicated to use and just generally more than what we needed. It became a very expensive place to store our sales data. Since becoming a HubSpot customer, we migrated over to the and have loved it. In the tool we can track the progress we are making on the marketing side along with the sales actions taken. It is beyond helpful having all that information in one place. Pros Anyone can log in and have the tool figured out in minutes (especially if you are already used to how the HubSpot tools work). It is very visual, fun even, to use and track deals. It integrates with google docs, which is what we use to send out estimates to clients and prospects. Again, all that information then collects in one place. Anyone on my team can log in and see exactly where we are at in the sales cycle. Cons I work on a sales team of 4 people, of which, I am the only full-time sales/marketer. I cannot vouch for the tool on an enterprise level. If you are needing a super robust tool, this may not be the best fit. Although, I can't forsee there being anything that I would need to do that I couldn't use this tool for. Review Source DF Danielle F. Client Manager Education Management Used the software for: 2+ years ### "Nice but slows my computer" October 2, 2019 3.0 It's generally easy to learn and pick up for sales. This makes it easy to onboard new people. But I'm sick of it slowing down my computer. Pros I love the filters on contacts. It's easy to manage my clients because I can group them based on where they are in the sales process. Cons I find everything about the marketing side confusing and annoying to use. Also, the templates for email could use a major design improvement. I make them in photoshop and indesign and pop them in. But I would love some good templates so I didn't have to do this. Also, hubspot has been slowing down my computer. Every time I reach out to customer service about this, they act like I'm crazy but my computer is only slow when hubspot is open. You need a large RAM to be able to use it, and that's not okay. Review Source TC Tim C. Software Engineer Computer Software Used the software for: Less than 6 months ### "What do you want in a CRM" April 21, 2022 5.0 It is a nice (good!) place to store information on people I/we will contact on a semi-regular basis and be able to store information about discussions. The fact that I can also access this data from any of my devices makes it very useful and I do not have lookup some other document or email to find the number to call. Pros \- visually stunning - ability to collection information from the Internet (without asking) and useful information - very easy to setup contacts and companies - easy to integrate with google and gmail - ability to store tickets is an extra I was not expecting and is very useful. Cons \- it would be nice if the free version had option to store product information. - gets expensive with the non-free versions - there are much cheaper alternatives that deliver more Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM the learning curve with HubSpot is much less. Switched from [Friday CRM](https://www.capterra.com/p/194676/Friday-CRM/) \- speed of which it is possible to add contacts compared to other product - visually much better - offered some more functions Review Source Austin P. Vice President Of Business Development Commercial Real Estate Used the software for: 2+ years ### "Hubspot for Growing Companies" November 8, 2018 4.0 Hubspot has been fantastic tool to help us grow our business. Pros We love that Hubspot allows us to build customized processes that would normally require a software engineer to implement. Cons What I like the least is also what I like the most. Hubspot is a growing company that is constantly rolling out new features, however sometimes the functionality is limited with those features. Review Source VR Verified Reviewer Web Designer Marketing and Advertising Used the software for: 2+ years ### "Hubspot takes care of all your CRM Needs." April 3, 2019 4.0 We use it for our CRM and marketing needs. This had helped in understanding the customer data in detail and also helped in automating marketing needs. Pros Customer support is one of the biggest strength for Hubspot Contact view gives you 360 degree info about your customer. User Friendly Amazing automation capabilities. Cons UI on mobile phone can be improved. Sometimes I go through some formatting issues. Review Source Ian M. Chief Revenue Officer Information Technology and Services Used the software for: 6-12 months ### "Great easy to use CRM " September 22, 2021 4.0 Overall good, simple to do basic things quickly, easy to filter data quickly Pros Ease of use, speed to make changes, simple views, good mobile app Cons Dashboards need to allow more widgets per dashboard, reporting could be more flexible Review Source Andrew S. Regional Manager, APAC Information Technology and Services Used the software for: 6-12 months ### "Best CRM I’ve used" January 26, 2019 5.0 I’ve tried a ton of CRMs over the years and love . Making it super easy to manage and organize leads. Pros The fact that the CRM is ‘free for life’ makes it super easy to get started and you don’t have to worry about the ROI. Love the customized fields and how you can arrange these on the contact form. Also integration with GMail is awesome. Cons The contact merge feature is a little inflexible as it doesn’t let you choose which fields to keep. No other major cons, but you may find yourself wanting some of HubSpot’s paid features once you start using the CRM. Also no integration with LinkedIn Sales Navigator at time of writing. Would also be nice if there was sync with Google Contacts. Review Source SM Shaun M. Inside Sales Marketing and Advertising Used the software for: 6-12 months ### "Good CRM for Overall Value" October 3, 2019 5.0 It's okay. The platform tries to be pretty versatile, but the limitations are super disappointing. There are also moments when "call end" stalls and the hangup button won't go away until you refresh the screen, (making it hard for agents to continue their sales que). It's not a perfect system, but it's adequate for what we're doing right now, and it's familiar. Pros I appreciate the ability to interface 3rd party apps like Zapier when I need to dump info into a format for Metabase, I also appreciate the task list that allows me to put calls into a que. The round robin style workflow for multiple sales reps is super helpful for lead assignment is great and the reports area also provides great insight into things that are going on with the department. Cons There's a lot of limitations to the email marketing (only 150 sequences a day unless you pay more). The limitation of sales deals erasing needed information like a spend total is really annoying so you can't track revenue as you should be able to. Also note that if you do move a lead to a deal you can never undo the process so you have to create a duplicate entry to track spend. Review Source VR Verified Reviewer Business Development Manager Used the software for: 1-2 years ### "This is my day to day tool for managing my sales pipeline." July 12, 2018 5.0 Pros The sales pipeline management and communication automation are key to Hubspot and key to my team's day to day. I've been able to build custom pipelines for different teams, get data on results on a easy to read dashboard, and ensure our customers are looked after properly. Cons There is a learning curve when it comes to the software & the training (though very good) does take awhile to get through. When we add a new member to the team there's a couple of days needed for them to go through the training on Hubspot. Review Source VR Verified Reviewer Personal Trainer Information Technology and Services Used the software for: 6-12 months ### "I liked it overall" April 15, 2019 5.0 Pros I like the user friendly interface, everything was easy to use. Customer service was on their game, every time I reached out they got back to me quickly. I like the email workflow and how easy that was to set up, it was confusing at first but once you figure it out, it is really helpful. I worked on the sales side, so have the sales emails set up ready to go was awesome. The task list everyday was helpful, helped me stay organized. Cons It was overwhelming at first, it is really dense. It takes time to understand how capable hubspot really is. I wish with the sales side of it that they were able to organize contacts within time zone so it was easier to make calls. Review Source MJ Megan J. Creative Associate Marketing and Advertising Used the software for: 6-12 months ### "HubSpot has made handling clients marketing a breeze" July 27, 2018 4.0 There are too many benefits to list in the 2500 word count, as a social media director, I love being able to create, schedule, and measure my social media posts all in one place. Knowing that a client converted from a certain Instagram post is a great insight and has made our social media marketing not only easier but more successful as well. I love the education side as well. I've taken advantage of a ton of the certificates which have been a great learning experience but they are an even better talking piece when at a networking event. Also, they have built up my certificate resume tremendously. I even participated in the FB messenger social media quiz and thought that was a great idea to get users involved! Pros I love having different portals for each client so no confusion happens. My other favorite thing about HubSpot is the education it provides. I've gotten multiple certifications through the HubSpot Academy and plan to continue. I would suggest it to any upcoming Marketing/Advertising employee. I love being able to create, schedule, and measure my company/client social media posts all in one place. Landing pages are easy to make and the metrics are even better. Cons The only thing I can complain about when it comes to HubSpot is the design. As a designer, when working with things like blog posts or landing pages it can be very frustrating. Its almost like they made the simple things harder. Review Source VR Verified Reviewer Marketing Executive Information Technology and Services Used the software for: 2+ years ### "Social media made easy" November 14, 2018 4.0 Pros The Social tool under the Marketing hub has been a great help in our social media initiatives. The reporting function allows you to easily see clicks, engagements and sessions across all of our social channels. Cons More in depth reporting would be great, as well as better functionality with Facebook - it says when Hubspot has sent the post as opposed to the user. Review Source AS Amit S. Marketing Executive Consumer Goods Used the software for: Less than 6 months ### "For Inbound Sales, HubSpot is insane" November 4, 2022 4.0 Earlier, we used this for all kinds of sales and marketing activities. It is our one-stop solution for all kinds of needs. We still use this product for sales calls and taking feedback from customers. Overall the product is good, and it has all features which we need for running the business. Pros We use this product on a daily basis. It makes the sales so easy that we don't need to worry about follow-up and conversion within the company. It reminds me of the follow-ups, tasks, and payment reminders with the client. It is a one-stop solution for all our needs. The mobile app is also good, and the ticketing system is also good. The custom built-in forms help us integrate the product with the website. Data is secured and easily syncs with the other devices. Cons For email marketing, this gives limited access, and the dashboard has its limitations. The customization of the template of the email is limited to free use. And not as affordable for small-scale businesses. Review Source AC Alec C. Owner Real Estate Used the software for: 1-2 years ### "HubSpot Keeps Everyone On The Same Page" April 4, 2024 5.0 Completely Satisfied with the product and want to continue to learn more every day. Pros The transparency for all information available to the team. Cons Sometimes I feel like it has to many options Review Source VR Verified Reviewer Business Development Internet Used the software for: 6-12 months ### "A very good CRM Software with generous free plan" November 9, 2022 5.0 It is a very good and solid product for small agencies like mine. Pros I have used a number of CRMs in the past (Siebel, Salesforce.com etc) and i find it very intuitive and it has already set up many functionalities by default. Also, in the past it did not support exports for greek language, now it is working. Cons It could be a bit complex when you want to do some stuff or when you want to check how the users will see what you design (as an administrator). I need to have multiple accounts and login from them. It would be nice to be able to change roles easily. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review Source JB Jessica B. Sales Computer Software Used the software for: 2+ years ### "HubSpot for sales" February 17, 2022 5.0 HubSpot overall is a great CRM. Easy to use, integrated well with other software and is very user friendly Pros I like how easy the dashboards are to create and use Cons I wish the app was a bit more robust. Sometimes when I am on the road I have to use the app on my phone and it just doesn't have much functionality Review Source Paras K. Sr. Content Writer Information Technology and Services Used the software for: 1-2 years ### "Excellent CRM for SMBs that helps to keep track of sales" December 8, 2022 4.0 Overall, HubSpot is a great sales CRM for SMBs as it includes all of the basic as well as a variety of other advanced CRM features that no other CRM provides. Highly recommended for SMBs. Pros The best factor among the many is that the tool can be easily organized according to your needs. This includes creating pipelines, tracking contacts, taking notes, and scheduling follow-ups for each contact, making it an ideal platform for lead generation and account closing processes. Cons When it comes to collaboration, the software falls short. Moreover, because it includes complex functionalities, the system has a steep learning curve for first-time users. Also, the provider should offer WhatsApp integration because it will automate the messages in the same way that we connect Gmail and Hubspot. Review Source VR Verified Reviewer Digital Operations Manager Commercial Real Estate Used the software for: 1-2 years ### "A little bit over engineered and complicated but useful" May 21, 2020 5.0 I haven't had any issues so far. I just think they need to add data cleanup features to remove duplicates because it is extremely tedious cleaning up databases. Pros Easy to use import tools and well integrated to work with HubSpot's marketing tools. Segmenting is also very convenient and easy to do with HubSpot's list(s) tool. A good idea to use if you are using HubSpot already. Cons Too many categorical dimensions that aren't use or don't make sense. Some are duplicates or just confuse the user so they should be removed. No data quality check features... Review Source LA Lara A. Architectural Engineering Architecture & Planning Used the software for: 2+ years ### "HubSpot CRM" July 29, 2022 3.0 Very nice experience and use it always and forever Pros The seller was very easy to work with, knowledgeable, and provided everything we needed to set up Hubspot! I will recommend this seller in the future. Cons Quite frankly, everything was very good in all respects that I upgraded to and I am very happy with the existence of these programs Review Source JK Jesse K. Documentary Editor Media Production Used the software for: I used a free trial ### "HubSpot is powerful but bulky" March 25, 2024 4.0 When I started my freelance editing business, I looked around for CRM options. I needed something that would help me track clients and remember to follow up. Hubspot was clearly at the top of the list, so I signed up. I was lost right from the get-go. If I were a bigger company or had more time, I could have learned it and I'm sure it would have been helpful. But I'm a solo editor, and I don't have a lot of spare time. So when I could figure it out in an afternoon, I decided it wasn't the CRM for me. Instead I landed on Capsule CRM, which lauds itself as a "simple CRM". Just what I needed :) Pros They do a lot of education, which is helpful. It's also a powerful program that can grow as you grow. Cons Because I'm a solo freelancer, my needs are basic: log client, remember to follow up. I know Hubspot has that function, but it was buried in a flood of other tools. It took too much time to get caught up to speed, time I didn't have. Review Source VR Verified Reviewer Consultant E-Learning Used the software for: 2+ years ### "Easy to use CRM and email" March 15, 2022 5.0 Pros Great to be able to track contacts, have all activity in one place. I found creating and tracking emails to be much easier than MailChimp or Constant Contact Cons So many add-ons make it initially cost effective but very expensive to get all the features you want Review Source VR Verified Reviewer Operations Manager Consumer Services Used the software for: I used a free trial ### "One of the best CRM softwares, even the free version is great!" November 11, 2020 5.0 The reason we stopped using Hubspot, is that it made more sense for all our CRM and payment processing to be under one roof with our current provider. Just makes it easier for us to manage everything with one software and one login. Pros Helped us organize our sales funnel, and track where our different potential fleet clients stood in the funnel. Easy to attach notes to specific clients as they progressed along the funnel. Acted as a database for us for all client reach outs we would do. You can also create your own sales funnel specific to your company, as you are able to title and create as many steps as you want. Very good at what it does, and it also provides a free trial which has enough functionality to be useful for a small-medium sized business. Cons Nothing, if we weren't already paying for our internal Enterprise software already, we would be using Hubspot. Review Source VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: I used a free trial ### "HubSpot CRM: La herramienta completa para la gestión de clientes" April 22, 2023 5.0 Pros Los puntos destacables de HubSpot son su plataforma de automatización de marketing y su CRM. Es un software muy completo, para independientes o pequeñas empresas, incluso en su opción gratuita Cons Dos puntos bajos de HubSpot son su costo relativamente elevado en comparación con otras soluciones de CRM, y que puede haber una curva de aprendizaje pronunciada para los usuarios nuevos y menos experimentados. Review Source nishant G. Marketing Airlines/Aviation Used the software for: 2+ years ### "Super user-friendly" July 13, 2018 4.0 Pros I first started using it on the free version. They still have an always free plan which is amazing. CRM UX is pretty slick and intuitive. Everything from you contact, company and deals is easily blended into one screen. Cons As your company grows you need much more customization on CRM to make 100% use of it. I think this is where it does not work out well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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