# Page 58 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 58 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 58 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1426-1450 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Gunnar B. Graphic Designer Financial Services Used the software for: 1-2 years ### "Great for tracking leads." February 15, 2022 5.0 Hubspot is great it has helped us aton on engaging with our customers and making sure that no one slips through the crack no matter how many leads we get. Pros I'm honestly surprised how much you can track with this software, and how much information you can get on your customer's patterns in Hubspot it has really helped us narrow down our sales funnel. Cons I wish the integrations were a little more fleshed out they have a lot but they always seem to be the simplest integrations and not deeply integrated so you only end up getting surface-level info. Review Source FB Frédéric B. Consultant Management Consulting Used the software for: 1-2 years ### "Pour les "grosses cylindrés"" May 9, 2023 4.0 intéressante ; découverte de fonctionnalités multiples Pros visuel ; automatisation des logos ; possibilité de recharches par les contacts et les entreprises Cons trop lourd pour petite structure ; fonctionnalités nombreuses et par forcément utiles en acticité de conseil Review Source VR Verified Reviewer Founder, Solopreneur Marketing and Advertising Used the software for: 6-12 months ### "Free, for this? I'm Amazed" November 26, 2018 5.0 Perfect for the entrepreneur and small business, and can grow into premium version, which I might soon. Pros It makes me very grateful that a business can provide an entire software service for free because they have premium versions for bigger companies. This software is some of the easiest to use. They do the heavy lifting. Automatic form capture and chat integration, automatic company info and logos brought in, easy to setup email templates, I don't know where to stop on the good feature list Cons Honestly, it's hard to pick this apart, especially after using Salesforce which is notoriously complicated and hard to set up. One thing might be a lack of calendar and integrating in your own Review Source VR Verified Reviewer Partner success manager Consumer Services Used the software for: 6-12 months ### "Hubspot is part of my daily routine" January 17, 2020 5.0 Pros \- The opportunity to create lists to classify and filter potential customers in the database. - Creation of templates and workflows to send automatic emails at specific times. - Synchronization with the email of the potential client, so all interactions that have been made with the client by any company worker are recorded on his card. This is very good when a worker goes on vacation, as his colleagues can have visibility into the client's history. - Schedule tasks for the user, with deadlines. Cons The only problem that I have had that it’s difficult to report on data that wasn’t collected in HubSpot, because it is not very clear or really well organized. Review Source RS Rolando S. Designer Design Used the software for: 1-2 years ### "Intuitive, powerful, beautiful" June 24, 2023 5.0 Easy to learn and easy to manage. Powerful options and tools. Great for merging Sales & Marketing teams. Pros It's so clean and intuitive, the learning curve is very fast. If Steve Jobs had created a CRM this would be very near to it. Cons It's expensive. Although you're paying for the best, really, so if you can afford it, go for it. Alternatives considered [Clientify](https://www.capterra.com/p/218432/Clientify/) Reason for choosing HubSpot CRM We wanted the best solution with no surprises. Review Source GT Gonzalo T. CFO Assistant Automotive Used the software for: 1-2 years ### "I like how it works " August 30, 2023 5.0 Pros At the beginning it is more difficult but having everything there is so useful Cons The beginning to upload all the previous information and everything was a bit crazy Review Source PP Phillip P. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Great entry to mid-market CRM platform" March 2, 2021 5.0 Great experience. We have migrated off of Keap/Infusionsoft and within 2 weeks we have seen great improvement in our CRM. Pros Overall lead/contact management, transparency into how your prospects engage with your emails/content, customizable features, and reporting. Cons Our company requires some custom reporting that we continue to work through with your HubSpot onboarding specialist. Hopefully this can be solved for so we can accurately measure our pipeline value. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Cost Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) We needed better technology features to help our organization scale. Review Source VR Verified Reviewer Head of Sales and Marketing Mechanical or Industrial Engineering Used the software for: 1-2 years ### "really good- and free!- software for sales" July 24, 2018 4.0 it has truly helped our sales team become more streamlined and as it is Free, there is no reason not to give it a try! Pros it is easy to use with a nice user interface. staff have had no issues learning to use it either. i also love that it tracks emails, keeping the whole team in touch with who contacted which customer last. Cons can be a little tricky to connect at first, but the customer service team are super easy to get hold of to assist you. i would not recommend using it with chromebook as the support is still at a limited stage. Review Source Elaheh E. Marketing Manager Computer Software Used the software for: 2+ years ### "Brilliant! Can't (and don't want to) imagine doing my work without it!" July 19, 2018 5.0 Peace of mind Pros The UI/UX and ease of use with integrations and the support. There have been days when I've called HS Support 2-3 times and they've always been patient, helpful, and friendly. It makes such a difference!! Cons It's power! There are so many pieces that I'm not sure how to use or how they are connected to each other. Especially with integrations. Review Source VR Verified Reviewer Business Development Manager Utilities Used the software for: 2+ years ### "Great tool for CRM" December 24, 2018 4.0 Pros I love the price and what you get for it. I used many CRM's systems and this was one of the best - I used this for a side project where funds were limited and it knocked it out of the park Cons Nothing really to dislike - It checked off all the boxes for me Review Source VR Verified Reviewer Campus Visits Assistant Higher Education Used the software for: 2+ years ### "Hubspot Review" November 14, 2018 4.0 Pros I love the workflows and list features that come with Hubspot. It is easy to organize thousands of contacts in a succinct way as to maximize your effectiveness and productivity. Cons Occasionally Hubspot will glitch and certain contacts won't be caught in workflows or lists. This is very rare though. Also lists do take a few minutes to process at times. Review Source VR Verified Reviewer CEO Medical Devices Used the software for: 1-2 years ### "Love Hubspot" February 27, 2020 5.0 We used Hubspot CRM for the past year and it's by far the easiest CRM to use. Took less than a day of training for my employees to use. Pros Fast onboarding and it links with Hubspot Simple to use Cons Wish there was more integrations, but otherwise it's amazing Marketing - had to also use Outreach to send email templates to multiple people at a time Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 6-12 months ### "Excellent for integration" March 10, 2022 5.0 Overall the experience is excellent. Pros The number one benefit for me and my team is Hubspot's ability to integrate with many different software platforms, including popular middleware platforms, as well. Not having to worry about manual data flow processes is critical to our work and Hubspot helps us avoid that. Cons Hubspot's UI isn't always intuitive so UX suffers, as a result. I think it's an acceptable deficiency, however, because you can learn the dashboards and then you're good to go, but it can be a bit confusing when you're trying to learn. Review Source RC Rebecca C. Customer Operating Manager Consumer Goods Used the software for: 6-12 months ### "Hubspot Review " December 11, 2023 5.0 I think Hubspot has made a great difference to the business and our processes Pros I think Hubspot is easy to use and very user friendly Cons The Hubspot link that is an add on has potential to store personal emails if you do not remove the link Review Source NC Natalie C. Owner Retail Used the software for: 2+ years ### "Great Tool For Automated Sales and Marketing" March 28, 2020 4.0 It was a very easy CRM to use. I have used Salesforce and Hubspot is by far superior in terms of ease of use, lots of useful functions, very intuitive, quick to look up and collect information. It's free to use, what more could you ask for! Pros \- Easy and intuitive : Has all the categories needed when filling out new lead information. Also include customisable headings. - Love the email tracking function: timing in sales is important so being able to track when a client opens email and giving them a call right there and then, is great so we can discuss any questions they have in real time - Can call straight from the CRM: When you are trying to contact many leads, clicking through to call them straight away instead of picking up your phone to dial saves you so much time. When calling straight from the CRM you can also easily record everything discussed during that call in their profile. Cons Sales pipeline and logging information after the sales deal has been made is abit tedious. Usually my clients accept the deal via email so it would be nice if we could record these details via the gmail integration that would be great. Review Source AH Alina H. administrative assistant Food & Beverages Used the software for: 2+ years ### "It's kinda tricky " May 10, 2022 5.0 in general fine, but i would change the organization and the design of the landing page. when i started using it i had so much trouble trying to link the tasks in between Pros you can manage various tasks in just one software Cons for me it was a little bit confusing to find the features in the page. Review Source KW Katie W. Lead Team Religious Institutions Used the software for: 2+ years ### "Huge Fan" April 25, 2022 5.0 Love it! Pros We tried several different systems for contact management, HubSpot CRM wins by a long shot. To finally have everything in one place and have the ability to connect any other program/platform to the CRM was a huge game changer for us. Cons The learning curve for new employees is pretty steep for us, but our staff have had very little to no experience with contact management/CRM/anything before jumping into HubSpot CRM. It requires some experienced people on the team to set up the system and keep things functioning at a high level. Review Source RH Rebecca H. RVT Veterinary Used the software for: 1-2 years ### "User friendly " October 30, 2023 5.0 Pros Hubspot in general is user friendly and if you are ever unsure they have good customer support that will help guide you Cons Don’t have any complaints. As a non management member I don’t use the CRM tools as often but what I have encountered is great. Review Source JG Jeff G. Head of Growth Marketing and Advertising Used the software for: 2+ years ### "Powerful When Used Correctly" December 5, 2019 5.0 HubSpot is a powerful software when used correctly. We have run into situations in which a client has launched a HubSpot setup but are not using it correctly. They then blame the software when in reality it is the setup. If you setup your CRM correctly, build out the workflows appropriately, you can build a reliable stack that helps your business grow. Pros HubSpot is easy to setup and reliable. If you used as a stack and not a standalone CRM, it becomes quite powerful. Cons The support does offer chat but chat is sometimes not available during working hours. This can be bad for our clients. However, it's gotten better. This isn't a software issue but more of a personnel issue. Reason for choosing HubSpot CRM Its easy to use and reliable. There is constant innovation being made and the team supporting the product is great. Review Source VR Verified Reviewer Manager/Freelancer Information Technology and Services Used the software for: 6-12 months ### "I used already and I think Hubspot CRM is the Best CRM ." March 11, 2022 5.0 My overall experience with Hubspot CRM is too good because I'm using this CRM for 9 month+ and I do not face any problem with this CRM. Pros Free Storage, workflow, landing pages, and a very nice dashboard system to use easily. Cons Landing pages and free big data storage. Review Source Electra H. CEO Retail Used the software for: 2+ years ### "Over All Best for More Professional Users" May 27, 2022 5.0 i just love it so much! Pros I love the ease of use. Not much work needed to learn. Cons I wished i could implement more features that are offered Reason for choosing HubSpot CRM Its well known, was suggested to me from a colleague. Review Source Daniel L. President / Founder Hospital & Health Care Used the software for: 2+ years ### "Love Hubspot!" January 21, 2019 5.0 Hubspot has helped me automate my business. Pros I love the CRM and the endless amounts of integration and automations you can do. With Hubspot workflows anything is possible, particularly with the native integrations and webhooks. Cons The price point because expensive for small businesses, and a lot of the new features have been for the enterprise level plans. Review Source KM Kristen M. General Manager Entertainment Used the software for: 6-12 months ### "Okay for free contact storage" May 27, 2022 2.0 I didn't enjoy using this software. It didn't flow very well. It was very monotone. Connecting my email account to it gave me more problems than it solved. Pros Easy to search for contacts and set up notifications for reminders. It was free. If you just need it for contact storage, then this is a good option for that. Cons It was so grey and monotone. Connecting my email account caused a lot of junk to be auto created that I had to weed out. You had to go through each contact individually to discover what they were. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I believe pricing was why the switch was made. I have since switched from Hubspot to Monday. Review Source Gregory B. Consultant Insurance Used the software for: 6-12 months ### "SALES STARTER FOR SMALL TEAM" November 13, 2018 5.0 The trial was a no brainer. In less than an hour I was using the system and getting business results. As a Sales Starter User, Hubspot solves my need for efficiently managing my pipeline, funneling activities and post sale relationship neutering. Pros Ease-of-use through a very intuitive UI combined with all the core features you'll need to manage a sales pipeline describes what I like most about the software. A genuinely engaged, onshore technical support team and a library of 1st class instructional videos describes what I like most about the company. Cons I have no legitimate complaints. There are no "perfect" CRM systems. That said, Hubspot perfectly provides the feature set I need at a cost I can afford. Review Source VR Verified Reviewer Sales Manager Machinery Used the software for: 2+ years ### "HubSpot CRM Review" October 2, 2018 5.0 HubSpot helps me to keep my territory highly organized &, when used properly & kept up to date, I never forget about anything I'm supposed to be following up on. Pros It's really easy to use including installing the app on your phone so that all the information is at your fingertips. Cons It doesn't integrate to my Outlook calendar, at least not the way our administrator has it set up. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.