# Page 59 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 59 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1451-1475 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Katie W. Lead Team Religious Institutions Used the software for: 2+ years ### "Huge Fan" April 25, 2022 5.0 Love it! Pros We tried several different systems for contact management, HubSpot CRM wins by a long shot. To finally have everything in one place and have the ability to connect any other program/platform to the CRM was a huge game changer for us. Cons The learning curve for new employees is pretty steep for us, but our staff have had very little to no experience with contact management/CRM/anything before jumping into HubSpot CRM. It requires some experienced people on the team to set up the system and keep things functioning at a high level. Review Source RH Rebecca H. RVT Veterinary Used the software for: 1-2 years ### "User friendly " October 30, 2023 5.0 Pros Hubspot in general is user friendly and if you are ever unsure they have good customer support that will help guide you Cons Don’t have any complaints. As a non management member I don’t use the CRM tools as often but what I have encountered is great. Review Source JG Jeff G. Head of Growth Marketing and Advertising Used the software for: 2+ years ### "Powerful When Used Correctly" December 5, 2019 5.0 HubSpot is a powerful software when used correctly. We have run into situations in which a client has launched a HubSpot setup but are not using it correctly. They then blame the software when in reality it is the setup. If you setup your CRM correctly, build out the workflows appropriately, you can build a reliable stack that helps your business grow. Pros HubSpot is easy to setup and reliable. If you used as a stack and not a standalone CRM, it becomes quite powerful. Cons The support does offer chat but chat is sometimes not available during working hours. This can be bad for our clients. However, it's gotten better. This isn't a software issue but more of a personnel issue. Reason for choosing HubSpot CRM Its easy to use and reliable. There is constant innovation being made and the team supporting the product is great. Review Source VR Verified Reviewer Manager/Freelancer Information Technology and Services Used the software for: 6-12 months ### "I used already and I think Hubspot CRM is the Best CRM ." March 11, 2022 5.0 My overall experience with Hubspot CRM is too good because I'm using this CRM for 9 month+ and I do not face any problem with this CRM. Pros Free Storage, workflow, landing pages, and a very nice dashboard system to use easily. Cons Landing pages and free big data storage. Review Source Electra H. CEO Retail Used the software for: 2+ years ### "Over All Best for More Professional Users" May 27, 2022 5.0 i just love it so much! Pros I love the ease of use. Not much work needed to learn. Cons I wished i could implement more features that are offered Reason for choosing HubSpot CRM Its well known, was suggested to me from a colleague. Review Source Daniel L. President / Founder Hospital & Health Care Used the software for: 2+ years ### "Love Hubspot!" January 21, 2019 5.0 Hubspot has helped me automate my business. Pros I love the CRM and the endless amounts of integration and automations you can do. With Hubspot workflows anything is possible, particularly with the native integrations and webhooks. Cons The price point because expensive for small businesses, and a lot of the new features have been for the enterprise level plans. Review Source KM Kristen M. General Manager Entertainment Used the software for: 6-12 months ### "Okay for free contact storage" May 27, 2022 2.0 I didn't enjoy using this software. It didn't flow very well. It was very monotone. Connecting my email account to it gave me more problems than it solved. Pros Easy to search for contacts and set up notifications for reminders. It was free. If you just need it for contact storage, then this is a good option for that. Cons It was so grey and monotone. Connecting my email account caused a lot of junk to be auto created that I had to weed out. You had to go through each contact individually to discover what they were. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I believe pricing was why the switch was made. I have since switched from Hubspot to Monday. Review Source Gregory B. Consultant Insurance Used the software for: 6-12 months ### "SALES STARTER FOR SMALL TEAM" November 13, 2018 5.0 The trial was a no brainer. In less than an hour I was using the system and getting business results. As a Sales Starter User, Hubspot solves my need for efficiently managing my pipeline, funneling activities and post sale relationship neutering. Pros Ease-of-use through a very intuitive UI combined with all the core features you'll need to manage a sales pipeline describes what I like most about the software. A genuinely engaged, onshore technical support team and a library of 1st class instructional videos describes what I like most about the company. Cons I have no legitimate complaints. There are no "perfect" CRM systems. That said, Hubspot perfectly provides the feature set I need at a cost I can afford. Review Source VR Verified Reviewer Sales Manager Machinery Used the software for: 2+ years ### "HubSpot CRM Review" October 2, 2018 5.0 HubSpot helps me to keep my territory highly organized &, when used properly & kept up to date, I never forget about anything I'm supposed to be following up on. Pros It's really easy to use including installing the app on your phone so that all the information is at your fingertips. Cons It doesn't integrate to my Outlook calendar, at least not the way our administrator has it set up. Review Source VR Verified Reviewer Partner, Customer Success & Account Management Management Consulting Used the software for: 2+ years ### "The most robust CRM for small businesses" July 17, 2020 4.0 I love this CRM for basic customer management. It also tracks who views your emails and how often. The competitors do not have this. Pros Of the 3 small business CRM platforms out there, this one is by far the most customer-centric and easy to use. Cons The free version will only get you so far until you can suddenly be spending alot monthly. You have to pay for any live support Review Source Adam G. Owner Used the software for: 2+ years ### "We Love It" June 20, 2018 5.0 Pros We switched to Hubspot CRM from Salesforce. Now we have most of our clients on Hubspot CRM. It is very simple to use. It has a very clean interface. Also, with Zapier you can integrate with a ton of other systems. Cons It might lack some of the features of Salesforce. So if you are a huge enterprise client, you might need a more robust system. Review Source Greg H. CEO Management Consulting Used the software for: 2+ years ### "Love this product, say goodbye to Salesforce" August 28, 2019 5.0 10x better than Salesforce. Salesforce is big, clunky, expensive, and hard to implement. HubSpot is wonderful and the complete opposite. Pros HubSpot is intuitive, easy to use, has a ton of features, and really helps your sales/marketing. Best feature is the email tracker so you can see when/where people open your emails. Cons Not applicable, I love this product and would recommend it any day of the week. Reason for choosing HubSpot CRM Simplicity and features and customer service. COST. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce is expensive, tough to maintain, way too complex. Review Source SB Stella B. Copywriter Marketing and Advertising Used the software for: 1-2 years ### "Great software for contact and lead management" June 9, 2022 4.0 We've grown our business using HubSpot. Would recommend it to anyone needing to manage their contacts and workflow. Pros The software is easy to use and integrates well with other programs. Customer service is great and they listen to suggestions to make the program stronger. Cons A bit of a learning curve but my team likes the versatility, so it's worth it. Review Source VR Verified Reviewer Digital Marketing Executive Insurance Used the software for: 2+ years ### "Best CRM on the market today" November 26, 2019 5.0 Overall I would definitely say this is the best CRM on the market today. Pros Really very easy to set up and implement and the platform is easily customisable. Also really good in terms of collaborating and obtaining feedback. Cons I have encountered a few issues in terms of crashing outlook, but nothing major! Very few issues encountered when using this software. Review Source BC Brian C. Publisher Newspapers Used the software for: 1-2 years ### "HubSpot" September 6, 2022 3.0 Very positive. My first CRM. Pros It was easy to use, with a nice interface. Cons There were probably a few functions that could have been streamlined. Setting up the team was tricky. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Was easier to use Review Source Madeline L. Digital Marketing Specialist Computer Software Used the software for: 2+ years ### "Easy to use but can be limited" March 5, 2019 3.0 We've been using Hubspot for many years now and it suited us well as a smaller company, as we grow it is very expensive to maintain the quantity of leads that we want to have. Pros Overall, the Hubspot interface is very easy to navigate and learn your way around. The email builder is simple, as is the workflow builder. Customer support is not as responsive as they once were, but still fairly strong. Cons It costs alot and the sync with Salesforce is very frustrating. Review Source Response from HubSpot March 11, 2019 Thank you for your review, Madeline! I'm sorry to hear that you're finding HubSpot too expensive for your company. We're constantly working on adding more functionality to our free and Starter products - hopefully growing companies like yours will start seeing more value for the money in the near future. Thanks, Eugenia | Customer Advocacy VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "All-in-one marketing automation" June 23, 2022 4.0 Pros It integrates many essential features/most marketing needs a business will have today: contact database and management, email list and scheduling, website forms, etcetera. Cons Feels a bit clunky to use, with many screens to navigate, but it does the job Alternatives considered [X Pro](https://www.capterra.com/p/144330/TweetDeck/)[Sprout Studio](https://www.capterra.com/p/147969/Sprout-Studio/)[BuzzSumo](https://www.capterra.com/p/177181/BuzzSumo/) Reason for choosing HubSpot CRM All in one Review Source VR Verified Reviewer CMO Computer Software Used the software for: Less than 6 months ### "Best CRM software " May 19, 2022 5.0 Overall experience was great. HubSpot CRM is the best. Pros Easy to use, user friendly, best contact management and CRM system. Cons Can't think anything for now. I'm very comfortable with this crm compared to others. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) HubSpot was new and has much more features than any other CRMs. And much more affordable. Review Source CR Chris R. Realtor Real Estate Used the software for: 1-2 years ### "Great CRM for Real Estate" May 2, 2023 4.0 Great system, does take some time to get set up but once done it makes things go very smoothly. Pros Great way to keep your leads and contacts in one place to easily set up marketing campaigns, and keep your emails and notes about contacts in one place. It integrates with Gmail to automatically log emails sent to that lead. You can set up workflows to nurture leads as well. Cons Did take me a little bit to figure out some of the more complex uses such as setting up workflows and templates Review Source Zee G. Digital Operations Manager Used the software for: 1-2 years ### "HubSpot CRM in conjunction with Sales / Marketing tools = perfect!" June 27, 2018 5.0 Pros \- I love the user experience and UI because as a user, I can easily understand where a feature I need is located. - It's forever FREE! - It ties seamlessly with the HubSpot Marketing and HubSpot Sales, making it all work as a well-oiled machine. - Easily customizable for each of the team member's needs (for example, some might need some data and others don't) Cons To be honest, so far, I haven't found any disadvantages. I love HubSpot CRM. For our audience of 9K+, it is a perfect tool. Review Source Lucy J. Sales Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "HubspotCRM can be used to centralize all contact information " July 30, 2019 5.0 This software is excellent to obtain many more sales opportunities, and of course, to be able to retain customers for a much longer time. If you want to know how a sales process works properly, hubspot is the one indicated. Pros Hubspot is very good in order to achieve a broader level of organization of sales opportunities. It has many monitoring and organization tools, and it is managed based on a system of tasks, with which you can do better job tracking. Cons Hubspot is a bit difficult to handle individually. That is, if it is not used in conjunction with the other tools that your suite brings. It does not work directly with integral inbound campaigns, and chat has few configuration options. Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 1-2 years ### "An amazing tool that allowed us to take Marketing to the next level!" September 26, 2018 5.0 Pros This tool is amazing. We can now get full visibility over our contacts and leads from the moment they enter their buyer's journey, to when they eventually turn into a sale. Hubspot support has done a phenomenal job at helping us from web design tips, to bug fixes and even feature requests. I highly recommend it! Cons The Hubspot COS could be a bit more user friendly for those without coding and CSS experience. I also hope they expand their marketplace for new templates and modules as well. Review Source AA Amit A. Product Manager Consumer Goods Used the software for: 1-2 years ### "One of the best CRM software!" September 7, 2022 5.0 It has been a phenomenal experience using HubSpot CRM Tool. It has helped us a lot in streamlining & optimising CRM. Pros Easy to use with best-in-class CRM and customer queries platform. Cons No cons as a such, awesome product. The cost is on the higher side, but it's worth it. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot CRM Reviews, legacy, features, and customer support. Review Source Colin M. Consultant Information Technology and Services Used the software for: 1-2 years ### "Hubspot - great way to get started with online marketing" March 26, 2020 4.0 HubSpot has been around for a long time and they know their stuff. It addresses the key areas for inbound and it is quick to setup and monitor campaigns. A great solution for many businesses. Pros For businesses looking to get their online marketing sorted, Hubspot is a great option - lots of training, great content and pretty user friendly. It also scales, so you can start small and graduate to larger lists and more features as the business develops. The Hubspot Academy will help keep your marketing people up to date. Cons Usual caveats with SaaS - data security, options for moving to other platforms, etc. There are lots of features available and there is a danger that feature bloat makes the learning a bit steeper than it could be. However, you can't ignore the fact that there is a level of complexity to online marketing and Hubspot is much easier to use than other platforms. Review Source Alysa W. Senior Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Smart & Easy CRM" August 3, 2019 5.0 The HS CRM eliminates the integration headaches between sales and marketing that most companies grapple with. Pros Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use. It does not require extensive training. Cons It does not yet offer some of the complex applications of the big CRMs. But for MANY companies it can suffice. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.