# Page 59 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4465) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 59 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1451-1475 of 4465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Electra H. CEO Retail Used the software for: 2+ years ### "Over All Best for More Professional Users" May 27, 2022 5.0 i just love it so much! Pros I love the ease of use. Not much work needed to learn. Cons I wished i could implement more features that are offered Reason for choosing HubSpot CRM Its well known, was suggested to me from a colleague. Review Source Daniel L. President / Founder Hospital & Health Care Used the software for: 2+ years ### "Love Hubspot!" January 21, 2019 5.0 Hubspot has helped me automate my business. Pros I love the CRM and the endless amounts of integration and automations you can do. With Hubspot workflows anything is possible, particularly with the native integrations and webhooks. Cons The price point because expensive for small businesses, and a lot of the new features have been for the enterprise level plans. Review Source KM Kristen M. General Manager Entertainment Used the software for: 6-12 months ### "Okay for free contact storage" May 27, 2022 2.0 I didn't enjoy using this software. It didn't flow very well. It was very monotone. Connecting my email account to it gave me more problems than it solved. Pros Easy to search for contacts and set up notifications for reminders. It was free. If you just need it for contact storage, then this is a good option for that. Cons It was so grey and monotone. Connecting my email account caused a lot of junk to be auto created that I had to weed out. You had to go through each contact individually to discover what they were. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I believe pricing was why the switch was made. I have since switched from Hubspot to Monday. Review Source Gregory B. Consultant Insurance Used the software for: 6-12 months ### "SALES STARTER FOR SMALL TEAM" November 13, 2018 5.0 The trial was a no brainer. In less than an hour I was using the system and getting business results. As a Sales Starter User, Hubspot solves my need for efficiently managing my pipeline, funneling activities and post sale relationship neutering. Pros Ease-of-use through a very intuitive UI combined with all the core features you'll need to manage a sales pipeline describes what I like most about the software. A genuinely engaged, onshore technical support team and a library of 1st class instructional videos describes what I like most about the company. Cons I have no legitimate complaints. There are no "perfect" CRM systems. That said, Hubspot perfectly provides the feature set I need at a cost I can afford. Review Source VR Verified Reviewer Sales Manager Machinery Used the software for: 2+ years ### "HubSpot CRM Review" October 2, 2018 5.0 HubSpot helps me to keep my territory highly organized &, when used properly & kept up to date, I never forget about anything I'm supposed to be following up on. Pros It's really easy to use including installing the app on your phone so that all the information is at your fingertips. Cons It doesn't integrate to my Outlook calendar, at least not the way our administrator has it set up. Review Source VR Verified Reviewer Partner, Customer Success & Account Management Management Consulting Used the software for: 2+ years ### "The most robust CRM for small businesses" July 17, 2020 4.0 I love this CRM for basic customer management. It also tracks who views your emails and how often. The competitors do not have this. Pros Of the 3 small business CRM platforms out there, this one is by far the most customer-centric and easy to use. Cons The free version will only get you so far until you can suddenly be spending alot monthly. You have to pay for any live support Review Source Adam G. Owner Used the software for: 2+ years ### "We Love It" June 20, 2018 5.0 Pros We switched to from Salesforce. Now we have most of our clients on Hubspot CRM. It is very simple to use. It has a very clean interface. Also, with Zapier you can integrate with a ton of other systems. Cons It might lack some of the features of Salesforce. So if you are a huge enterprise client, you might need a more robust system. Review Source Greg H. CEO Management Consulting Used the software for: 2+ years ### "Love this product, say goodbye to Salesforce" August 28, 2019 5.0 10x better than Salesforce. Salesforce is big, clunky, expensive, and hard to implement. HubSpot is wonderful and the complete opposite. Pros HubSpot is intuitive, easy to use, has a ton of features, and really helps your sales/marketing. Best feature is the email tracker so you can see when/where people open your emails. Cons Not applicable, I love this product and would recommend it any day of the week. Reason for choosing HubSpot CRM Simplicity and features and customer service. COST. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce is expensive, tough to maintain, way too complex. Review Source SB Stella B. Copywriter Marketing and Advertising Used the software for: 1-2 years ### "Great software for contact and lead management" June 9, 2022 4.0 We've grown our business using HubSpot. Would recommend it to anyone needing to manage their contacts and workflow. Pros The software is easy to use and integrates well with other programs. Customer service is great and they listen to suggestions to make the program stronger. Cons A bit of a learning curve but my team likes the versatility, so it's worth it. Review Source VR Verified Reviewer Digital Marketing Executive Insurance Used the software for: 2+ years ### "Best CRM on the market today" November 26, 2019 5.0 Overall I would definitely say this is the best CRM on the market today. Pros Really very easy to set up and implement and the platform is easily customisable. Also really good in terms of collaborating and obtaining feedback. Cons I have encountered a few issues in terms of crashing outlook, but nothing major! Very few issues encountered when using this software. Review Source BC Brian C. Publisher Newspapers Used the software for: 1-2 years ### "HubSpot" September 6, 2022 3.0 Very positive. My first CRM. Pros It was easy to use, with a nice interface. Cons There were probably a few functions that could have been streamlined. Setting up the team was tricky. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Was easier to use Review Source Madeline L. Digital Marketing Specialist Computer Software Used the software for: 2+ years ### "Easy to use but can be limited" March 5, 2019 3.0 We've been using Hubspot for many years now and it suited us well as a smaller company, as we grow it is very expensive to maintain the quantity of leads that we want to have. Pros Overall, the Hubspot interface is very easy to navigate and learn your way around. The email builder is simple, as is the workflow builder. Customer support is not as responsive as they once were, but still fairly strong. Cons It costs alot and the sync with Salesforce is very frustrating. Review Source Response from HubSpot March 11, 2019 Thank you for your review, Madeline! I'm sorry to hear that you're finding HubSpot too expensive for your company. We're constantly working on adding more functionality to our free and Starter products - hopefully growing companies like yours will start seeing more value for the money in the near future. Thanks, Eugenia | Customer Advocacy VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "All-in-one marketing automation" June 23, 2022 4.0 Pros It integrates many essential features/most marketing needs a business will have today: contact database and management, email list and scheduling, website forms, etcetera. Cons Feels a bit clunky to use, with many screens to navigate, but it does the job Alternatives considered [X Pro](https://www.capterra.com/p/144330/TweetDeck/)[Sprout Studio](https://www.capterra.com/p/147969/Sprout-Studio/)[BuzzSumo](https://www.capterra.com/p/177181/BuzzSumo/) Reason for choosing HubSpot CRM All in one Review Source VR Verified Reviewer CMO Computer Software Used the software for: Less than 6 months ### "Best CRM software " May 19, 2022 5.0 Overall experience was great. is the best. Pros Easy to use, user friendly, best contact management and CRM system. Cons Can't think anything for now. I'm very comfortable with this crm compared to others. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) HubSpot was new and has much more features than any other CRMs. And much more affordable. Review Source CR Chris R. Realtor Real Estate Used the software for: 1-2 years ### "Great CRM for Real Estate" May 2, 2023 4.0 Great system, does take some time to get set up but once done it makes things go very smoothly. Pros Great way to keep your leads and contacts in one place to easily set up marketing campaigns, and keep your emails and notes about contacts in one place. It integrates with Gmail to automatically log emails sent to that lead. You can set up workflows to nurture leads as well. Cons Did take me a little bit to figure out some of the more complex uses such as setting up workflows and templates Review Source Zee G. Digital Operations Manager Used the software for: 1-2 years ### "HubSpot CRM in conjunction with Sales / Marketing tools = perfect!" June 27, 2018 5.0 Pros \- I love the user experience and UI because as a user, I can easily understand where a feature I need is located. - It's forever FREE! - It ties seamlessly with the HubSpot Marketing and HubSpot Sales, making it all work as a well-oiled machine. - Easily customizable for each of the team member's needs (for example, some might need some data and others don't) Cons To be honest, so far, I haven't found any disadvantages. I love . For our audience of 9K+, it is a perfect tool. Review Source Lucy J. Sales Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "HubspotCRM can be used to centralize all contact information " July 30, 2019 5.0 This software is excellent to obtain many more sales opportunities, and of course, to be able to retain customers for a much longer time. If you want to know how a sales process works properly, hubspot is the one indicated. Pros Hubspot is very good in order to achieve a broader level of organization of sales opportunities. It has many monitoring and organization tools, and it is managed based on a system of tasks, with which you can do better job tracking. Cons Hubspot is a bit difficult to handle individually. That is, if it is not used in conjunction with the other tools that your suite brings. It does not work directly with integral inbound campaigns, and chat has few configuration options. Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 1-2 years ### "An amazing tool that allowed us to take Marketing to the next level!" September 26, 2018 5.0 Pros This tool is amazing. We can now get full visibility over our contacts and leads from the moment they enter their buyer's journey, to when they eventually turn into a sale. Hubspot support has done a phenomenal job at helping us from web design tips, to bug fixes and even feature requests. I highly recommend it! Cons The Hubspot COS could be a bit more user friendly for those without coding and CSS experience. I also hope they expand their marketplace for new templates and modules as well. Review Source AA Amit A. Product Manager Consumer Goods Used the software for: 1-2 years ### "One of the best CRM software!" September 7, 2022 5.0 It has been a phenomenal experience using Tool. It has helped us a lot in streamlining & optimising CRM. Pros Easy to use with best-in-class CRM and customer queries platform. Cons No cons as a such, awesome product. The cost is on the higher side, but it's worth it. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot CRM Reviews, legacy, features, and customer support. Review Source Colin M. Consultant Information Technology and Services Used the software for: 1-2 years ### "Hubspot - great way to get started with online marketing" March 26, 2020 4.0 HubSpot has been around for a long time and they know their stuff. It addresses the key areas for inbound and it is quick to setup and monitor campaigns. A great solution for many businesses. Pros For businesses looking to get their online marketing sorted, Hubspot is a great option - lots of training, great content and pretty user friendly. It also scales, so you can start small and graduate to larger lists and more features as the business develops. The Hubspot Academy will help keep your marketing people up to date. Cons Usual caveats with SaaS - data security, options for moving to other platforms, etc. There are lots of features available and there is a danger that feature bloat makes the learning a bit steeper than it could be. However, you can't ignore the fact that there is a level of complexity to online marketing and Hubspot is much easier to use than other platforms. Review Source Alysa W. Senior Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Smart & Easy CRM" August 3, 2019 5.0 The HS CRM eliminates the integration headaches between sales and marketing that most companies grapple with. Pros Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use. It does not require extensive training. Cons It does not yet offer some of the complex applications of the big CRMs. But for MANY companies it can suffice. Review Source SB Shane B. Marketing Manager Renewables & Environment Used the software for: 6-12 months ### "Locked out & told no way to access until next week. What business app makes you lose a week?" July 11, 2023 2.0 Inane 2FA that requires a code from within a logged-in device, the whole purpose of 2FA is for logging in, what point is a code from a logged in device if you are logged out trying to log in? Customer support were beyond useless with suggestions that would require a time machine such as entering a code from an authenticator app that is not setup. Pros Being able to access it. It used to be so simple to login and use Cons Being locked out. It is overpriced for what it provides and support is an absolute zero. Turning on 2FA that I can't actually authenticate was the nail in the coffin for me. We can spend our thousands of dollars monthly far better. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM More features Review Source VR Verified Reviewer Network Administrator Computer Networking Used the software for: 6-12 months ### "Top quality CRM and marketing tools" February 22, 2019 5.0 Pros I think I like most that the CRM component is (and they say always will be) free. It's one of the best CRMs out there and they just give it away. Their lead generation and marketing tools are the icing on the cake and how they generate their revenue. It all makes for a high quality package. You send out an email, track the email, log the activity, build customer leads based on activity, communicate with the customer, track activities- all of it. It's a Swiss Army knife of a marketing tool. Cons It'd be great if you could hide the stuff you don't want to see. If I'm not using the marketing elements, I don't want them cluttering up my menus. Review Source WA Walid A. Client Success Specialist Financial Services Used the software for: 6-12 months ### "Frequent User" January 15, 2024 4.0 Great overall experience which helped me stay on track with my leads and clients. Pros Very well organised CRM with a broad flexibility towards tool enablement. Cons Some integrations are not fully functional such as WhatsApp. Review Source Courtney K. President Marketing and Advertising Used the software for: 2+ years ### "Great Product, Ease of Use and Control " May 24, 2021 5.0 The customer support is fantastic and the marketing is really stepping up each year. Pros This is a great product for beginner to mid-level marketers who want to ensure that they set up a foundation for scaling. Cons There is a fair amount of work needed to get things in place and you have to stay on top of it each week. Reason for choosing HubSpot CRM It is mid-level, not overly robust. 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