# Page 6 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 6 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 126-150 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Operations and Corporate Sales Consumer Goods Used the software for: 6-12 months ### "Great CRM for small business" November 26, 2024 5.0 This is a great CRM to use across a team. As a manager it is easy to track and see how the team is doing, KPI's can be tracked and recorded, but you can also see the small details of the effort of the team. The software is very intuitive, and easy for people to just make part of their daily routine. Helps to keep everyone on track and make sure that we are performing at our top capabilities. Pros HubSpot is really easy to implement and has the features that my team needs. We have been able to onboard multiple account managers, and make sure they get up to speed quickly. The CRM is very intuitive, and one account manager can leave information for another to make sure deals are always being closed. Cons It can be a little pricey on the monthly budget, but with the way it is used, it can be worth it. Review Source RW Robert W. Operations Manager Hospitality Used the software for: 1-2 years ### "Worth a try but be wary of contracts" June 10, 2025 5.0 Positive - it helped us grow when we were a small business but became troublesome due to high monthlt costs Pros Ability to track where leads were in their customer campaigns. Follow ups and reminders. Templates and automated sequences for communicating. Cons The cost - a lot of premium features which sre very much required for business are locked behind a pay wall Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best CRM on the market" April 28, 2025 5.0 I have been working with Hubspot for many years (also in various companies) and for me it is the best CRM on the market. The work at contact, company and deal level is ideal and enables great cooperation. Pros Very good CRM that allows a quick and intuitive insight into the customer base Cons Duplicate detection could be better. Unfortunately, duplicates are often created. Review Source G-Anne B. HR Logistics and Supply Chain Used the software for: 2+ years ### "User-Friendly CRM" October 25, 2024 4.0 Overall, my experience with HubSpot CRM has been positive. It offers a user-friendly interface, especially with its advanced dashboard, but there are a few limitations in sequence reporting and re-enrollment that could be improved for more efficiency. Pros What I liked most about HubSpot is its dashboard. The contact and company dashboards offer advanced filtering and are very easy to use. Cons HubSpot Sequences could be improved in terms of reporting, as it mainly provides a high-level overview of sequences and templates without detailed A/B testing reports unless you manually check each sequence. Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts. You'll have to manually re-enroll them in the updated sequence. Review Source VR Verified Reviewer Golive onboarding manager Information Technology and Services Used the software for: 1-2 years ### "interactive tool designed to streamline sales, marketing, and customer service. " February 28, 2025 4.0 A good tool for tools for sales, marketing, and customer service. Pros ease of use for basic CRM functionalities, good customer support and automation in updating the notes Cons limited integrations to other platforms ,learning time to learn advance features Review Source Hampson S. Project Manager Construction Used the software for: 6-12 months ### "A dependable CRM, boasting superb automation, ideal for small businesses." May 10, 2025 4.0 Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher cost, and learning advanced tools takes time. Pros User-friendly, effective lead tracking, automated workflows, and email integration are included. Basic CRM functionality is provided by the free plan, with advanced plans scaling to accommodate business growth. Cons A steep learning curve, occasional bugs, limited free plan customization, and high prices for advanced features are drawbacks. Pricing can become costly as needs evolve. Review Source AC Augustin C. Conseiller en investissement Financial Services Used the software for: Less than 6 months ### "Utilisation commerciale BtoC" April 25, 2025 5.0 Pros Interface très intuitive et facile à prendre en main, même pour les débutants Large éventail de fonctionnalités pour la gestion des contacts, du pipeline et du suivi client Très agile pour des cas d’usage BtoC : personnalisation simple des champs, segments, workflows Outil puissant mais accessible, qui s’adapte facilement aux besoins d’équipes commerciales ou marketing Cons Le grand nombre de fonctionnalités peut parfois déstabiliser au début La prise en main complète nécessite un certain temps d’adaptation Il faut investir un peu de temps pour configurer l’outil selon ses besoins Une formation ou un accompagnement est conseillé pour exploiter pleinement le CRM Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Plus adapté à une utilisation BtoC. Prix. Review Source Priyanka S. Head of Marketing Computer Software Used the software for: 2+ years ### "Powerful and Intuitive CRM for Marketing Success" December 22, 2024 5.0 Overall, HubSpot CRM has been excellent—intuitive, powerful, and perfect for enhancing CRM messaging and marketing alignment. Pros Its intuitive interface and automation tools. It makes audience segmentation and personalized messaging seamless, boosting ou strategy and ROI. Cons What I like least about HubSpot CRM is the pricing, which can become expensive as your contact list grows, and that some advanced features are only available in higher-tier plans. Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Close](https://www.capterra.com/p/132667/Close-io/) Reason for choosing HubSpot CRM Because its have major of features which we are looking for Review Source JS Jay S. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Collaboration Benefits and Awesome Tracking Tools" July 1, 2025 5.0 HubSpot CRM helped our team collaborate more smoothly with shared pipelines, notes, and tasks. It’s a clean, efficient system—though some advanced tools require a budget leap. I would definitely miss it if we more to switch platforms. Pros HubSpot CRM actually makes tracking leads feel like a game! It’s super intuitive, easy on the eyes, and integrates with everything. Cons I would say that some important tools are the main ones behind the paywall. The free version is generous, but scaling can get pricey fast. Reporting could also use more customization. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We have scaled our business and needed a more robust suite of features and tracking. Review Source CO Chris O. President Information Technology and Services Used the software for: 2+ years ### "The best CRM is the one you actually use." November 12, 2024 5.0 It's easy to set up and use. The best CRM is the one you actually use, and HubSpot works well for me. Pros Robust and user-friendly CRM for organizations of all sizes. The problem with most CRM platforms is getting good data into the system. HubSpot makes it fast and easy to capture all relevant information, from emails to calls to meetings. I've used other CRMs in the past, and none have been as useful as HubSpot. Cons I have a small business, so the pricing works for me. However, for larger organizations that need multiple seats or higher levels of functionality, the subscription costs can get very expensive. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot CRM Most features in a single platform. I use HubSpot for email marketing, calendar bookings, CRM, sales pipeline and more–rather than using 3 or 4 different platforms I can consolidate into a single software. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) HubSpot has a more modern and updated interface that I felt was easier to use. Review Source SM Simon M. Inhaber Marketing and Advertising Used the software for: 2+ years ### "Hubspot CRM Starter Erfahrung" December 22, 2024 5.0 Insgesamt war die Arbeit mit Hubspot immer zufriedenstellend. Die Integrationen mit Drittanbietern ist ein großer Vorteil ohne Aufpreis. Pros Wir haben Hubspot CRM insgesamt über 3 Jahre verwendet. Die User Experience in Hubspot ist sehr gut. Man findet sich schnell zurecht und die Workflows sind schnell drin. Die Funktionen in Hubspot sind sehr umfangreich. Egal ob Marketing Automationen oder Email Marketing. Cons Die Preisstruktur für ein Upgrade ist sehr starr. Wenn weitere Funktionen benötigt werden, die in Professional beinhaltet sind, dann muss man fast das 10-fache zahlen von Hubspot Starter Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Wir haben zum damaligen Zeitpunkt die erforderlichen Funktionen und die User Experience in Hubspot als Kaufgrund gesehen. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: I used a free trial ### "User‑Friendly CRM with Helpful Automation" April 16, 2026 5.0 Pros Easy to use, great for tracking leads, and offers a clean, intuitive interface. Automation tools help streamline workflows, and team collaboration features work smoothly. Cons Some advanced features require paid tiers, and large databases can feel slower to navigate. Limits on advanced features in the free version. Review Source AL Abigail L. Owner Marketing and Advertising Used the software for: 2+ years ### "Simple Yet Capable for Businesses and Grows with You" March 16, 2025 5.0 HubSpot CRM is the core of all things HubSpot - so anytime you add something here, it shows up in every other aspect of the customer experience. You can organize records in contacts and companies, see everything in one place, and make smart data-driven decisions based on the information you gather. Pros The HubSpot CRM is user-friendly and all connected for small business owners. Cons I don't have any complaints at this time! Review Source DK Daniel K. Assistant Center Manager Real Estate Used the software for: 1-2 years ### "Hubspot CRM is a tool to use" May 8, 2025 5.0 Our company has used Hubspot to track and progress potential clients. It is easy to use and able to easily assign clients to the appropriate sales lead. Pros I like the reminders and follow up with potential clients. Easy to use and able to fill out. Cons Sometimes have multiples of the same prospects can be an issue migrating or merging it to one. Review Source SD Sabina D. Associate Hospital & Health Care Used the software for: 1-2 years ### "Easy to use " April 25, 2026 4.0 Pros It is easy to use. The updates have made it better. Does the job for me and I am happy to recommend to others as well. Cons There is nothing I can currently think of. Sometimes it lags but it is understandable. There are no complaints. Review Source JW James W. Senior Rev Ops Executive Human Resources Used the software for: 1-2 years ### "Great for smaller companies" March 10, 2025 5.0 Positive, especially if you need a cheaper CRM to get your business off the ground! Pros Ease of use. Hubspot is incredibly user friendly and easy to use for beginners, but still has enough functionality/customisation to fit a variet of business needs Cons The layout. I don't find the platform to be visually digestible, with the colour scheme dark and washed out compared to other providers like Salesforce which are a lot brighter, making things easier to locate Review Source BG Brian G. Director, Marketing Law Practice Used the software for: 1-2 years ### "HubSpot CRM is our custom dream home - housing all of the essentials. " November 4, 2024 5.0 We are extremely satisfied with HubSpot. We are covered in so many ways with custom properties and features, automation, workflows, internal noting, task assignment and more! Pros Allows our firm to improve overall organization of our client details and associated business. It creates an efficient eco-system for all of the essentials! Cons Our team has appreciated so much of what the system offers. We have not encountered any items that we would particularly change, however only on a few accounts had we hoped to be able to speak with someone in support on call but it was not an option at the time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSpot met all of our objectives and was price aligned! Review Source AH Adele H. Sales Specialist Machinery Used the software for: 2+ years ### "Good as CRM " March 22, 2025 5.0 This is a complete CRM for our heavy client management needs Pros This is easy to use with a pretty layout and smooth integration into the majority of online marketing services Cons That free plan is not enough for clear management of large contact lists, and subscriptions are pricey Review Source JC Joel C. Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "Very simple-to-use system and great user experience" October 25, 2024 5.0 Overall, my experience has been great. I found Hubspot very easy to pick up and was using it daily after only an hour of playing around with the system. The UX is very good and simple with Hubspot. There's no bells and whistles but from a sales standpoint, it is a great system. Pros I really love the email function within Hubspot CRM. It is extremely easy to email multiple contacts from your customers. Managing and completing tasks is also great with Hubspot. Keeping track of files that are relevant to clients is great and overall it is a great UX. Cons From a Customer Success standpoint, it is a little limited in terms of tracking health scores and managing client relationships. You are unable to tell when a client is 'unhealthy' and therefore, which clients need more attention. Tracking email threads can also be a little difficult as the same email will display multiple times, rather than just in the one thread. Review Source OA Omolayo A. Finance Lead Logistics and Supply Chain Used the software for: 6-12 months ### "My Review of HubSpot CRM" April 16, 2025 5.0 Overall, my experience with HubSpot CRM has been pretty solid. It’s easy to get the hang of, helps keep things organized, and makes staying on top of leads way simpler. It’s not perfect, but for a free tool (or even the paid version), it gets the job done without much hassle. Pros I liked how easy HubSpot CRM is to use. The layout is clean and everything’s intuitive. Plus, the free tools are solid for small teams. Cons Some features are locked behind paid plans, which can be limiting as your needs grow. Review Source RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best CRM in Internet History" April 8, 2025 5.0 I overall love hubspot. I honestly think it's the best crm. Pros I like that they let you start with a free plan and level up when you scale Cons I don't like the hubspot branding on the free plan Review Source LY Levi Y. Director of Sales Construction Used the software for: 1-2 years ### "HubSpot For the WIN" April 28, 2025 5.0 I have used HubSpot in a couple different companies and I have been happy with what I have seen. I was able to easly adapt to a new platform and use it right away. Pros HunSpot has the ability to modify the page to see what I would like it to see. They make the work flow easy and the milestones help me move through the leads easy. Cons I wish I had the ability to make more changes on my own. Then again that might be a restriction is permissions. Review Source AA Aadil A. IT Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use and setup" January 7, 2025 4.0 Overall HubSpot CRM is great for SMEs and easy to manage and implement. Pros Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM Cons Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation). Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing HubSpot CRM Suite of modules in one CRM. Easy of management Review Source MHE Michael Herbert E. Furniture Salesperson Retail Used the software for: 2+ years ### "The interface is simple and intuitive" January 27, 2025 4.0 It’s easy to use, and it really helps teams stay organized and connected Pros I like how well it integrates with other HubSpot tools, making collaboration between sales, marketing, and service teams feel seamless Cons It takes some extra effort to customize everything for teams with more specific or complex needs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The pricing can get pretty steep so we switch Review Source JH Jon H. SSBGC Information Technology and Services Used the software for: 6-12 months ### "User-Friendly CRM with Great Free Features" December 19, 2024 5.0 HubSpot CRM has been a reliable tool for managing sales and marketing efforts in one place. It’s perfect for small to medium-sized teams looking for an easy entry point into CRM software. While it does have its limitations without paying for premium plans, the core functionalities have been excellent for building and maintaining a sales pipeline. Pros HubSpot CRM is incredibly user-friendly, with an intuitive interface that makes tracking leads and managing contacts seamless. The free tier offers a surprising amount of functionality, including pipeline management and email tracking. Its integrations with other tools like Gmail and Slack are also super helpful for streamlining workflows. Cons Reporting features can feel a bit basic in the free version, and upgrading for more robust analytics gets expensive quickly. Additionally, customization options for workflows and fields could be more flexible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.