# Page 60 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 60 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 60 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1476-1500 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Shane B. Marketing Manager Renewables & Environment Used the software for: 6-12 months ### "Locked out & told no way to access until next week. What business app makes you lose a week?" July 11, 2023 2.0 Inane 2FA that requires a code from within a logged-in device, the whole purpose of 2FA is for logging in, what point is a code from a logged in device if you are logged out trying to log in? Customer support were beyond useless with suggestions that would require a time machine such as entering a code from an authenticator app that is not setup. Pros Being able to access it. It used to be so simple to login and use Cons Being locked out. It is overpriced for what it provides and support is an absolute zero. Turning on 2FA that I can't actually authenticate was the nail in the coffin for me. We can spend our thousands of dollars monthly far better. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM More features Review Source VR Verified Reviewer Network Administrator Computer Networking Used the software for: 6-12 months ### "Top quality CRM and marketing tools" February 22, 2019 5.0 Pros I think I like most that the CRM component is (and they say always will be) free. It's one of the best CRMs out there and they just give it away. Their lead generation and marketing tools are the icing on the cake and how they generate their revenue. It all makes for a high quality package. You send out an email, track the email, log the activity, build customer leads based on activity, communicate with the customer, track activities- all of it. It's a Swiss Army knife of a marketing tool. Cons It'd be great if you could hide the stuff you don't want to see. If I'm not using the marketing elements, I don't want them cluttering up my menus. Review Source WA Walid A. Client Success Specialist Financial Services Used the software for: 6-12 months ### "Frequent User" January 15, 2024 4.0 Great overall experience which helped me stay on track with my leads and clients. Pros Very well organised CRM with a broad flexibility towards tool enablement. Cons Some integrations are not fully functional such as WhatsApp. Review Source Courtney K. President Marketing and Advertising Used the software for: 2+ years ### "Great Product, Ease of Use and Control " May 24, 2021 5.0 The customer support is fantastic and the marketing is really stepping up each year. Pros This is a great product for beginner to mid-level marketers who want to ensure that they set up a foundation for scaling. Cons There is a fair amount of work needed to get things in place and you have to stay on top of it each week. Reason for choosing HubSpot CRM It is mid-level, not overly robust. Review Source Trevor L. Marketing Coordinator Design Used the software for: 1-2 years ### "HUbSpot Review 2019" February 15, 2019 5.0 Love HubSpot and especially love the CRM Pros My company has been using HubSpot CRM for over a year now and I have nothing but good things to say about it. HubSpot allows you to tie together almost every aspect of your marketing efforts to create a seamless connection between all of your tools. The ability to organize and collect contact information is the best part about the HubSpot CRM. Cons Though they can't be perfect sometimes your contact have a hard time communicating to the company record. Review Source AA Albert A. Customer Relations Manager Arts and Crafts Used the software for: 6-12 months ### "The CRM software you need for your business" November 8, 2022 5.0 The overall experience has been quite positive since we implemented this software to our business. We also found it more useful than other CRM software which we had implemented beforehand. Pros This software has a very user friendly platform where any employee can easily understand how it functions without the need of having any technical knowledge. The email marketing automation is also a great feature which was one of the factors which led to our business growth. Cons The only small issue which could be resolved is to offer some more price options by having for example less features available. This would help small business to get started until they eventually grow and can eventually switch to other price plans. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) We wanted to try this software as a friend of mine recommended it to me. Review Source Danny K. Senior Executive Producer Used the software for: 2+ years ### "Amazing software, great interface, makes my everyday tasks easier" May 21, 2018 5.0 sales sales sales, Hubspot makes our company more profitable from being able to manage our audience and customers. Pros I love the sequences, it has become much easier to send 1,000's of emails out each week. Hubspot makes the process seemless Cons The mobile version never works. everytime I open the app on my phone it either freezes or simply doesn't even open. Review Source JW Jarrett W. Sales Automotive Used the software for: 6-12 months ### "HubSpot is the Spot " March 25, 2024 5.0 Very good , satisfied. I have recommended to several. Pros Ease and intuitiveness of the software . Great categories and contact info/links Cons There is nothing I like least about the HubSpot CRM Review Source Mike P. Founder Professional Training & Coaching Used the software for: 6-12 months ### "Creating value everyday" November 14, 2018 4.0 Gaining visibility into my pipeline to be able to spend time and resources where it matters most. Allows me to continue working with existing clients and not freak out that my new business development efforts are stalling out. Pros HubSpot efficiently provides visibility into prospect and client engagement you simply cannot get by cobbling multiple systems together. Cons Occasionally I will identify feature functionality that would be helpful, is actually not available. I chalk this up to a rapidly expanding platform that has not caught up with the development roadmap. In most cases, I can find answers in the knowledge base but it would be nice for HubSpot to engage there more often. Review Source Fredrik B. VP, Sales Human Resources Used the software for: 2+ years ### "Love it! " June 12, 2022 5.0 It's the backbone of our sales org. Pros The CRM is free but still provides a bunch of great features! Cons The analytics is not developed, and we are consider a BI-tool to support our needs. Review Source Jay M. Internet Marketing & Sales Marketing and Advertising Used the software for: 2+ years ### "#1 Tool for CRM" November 11, 2020 5.0 Pros This is an amazing software and a life saver. I have used this software for years now and I use it for more than 1 company. I feel my business success is due to the fact that I used hubspot. Cons They are very expensive when you need to add additional functions and features. The CRM is cheap but other items are super expensive. Review Source Margaret M. Sales Manager Consumer Goods Used the software for: 2+ years ### "Not as bloated as Salesforce, but missing a few things" January 13, 2019 4.0 Great Pros I came from a Salesforce CRM background and Hubspot is soooo much lighter. You can still import/export, keep up with contacts and email them (it's email functionality is limited to gmail accounts though). Pretty nice task lists and scheduling too. Cons You can only mail through gmail. Not great if you have a branded domain. Review Source Rene M. US Marketing Manager E-Learning Used the software for: 6-12 months ### "Hubspot is the right software for integral marketing operations " October 9, 2019 4.0 Highly flexible to constantly get new accounts, and even to retain customers for quite extended periods of time. In addition, it is advisable to learn about the correct use of sales processes, and databases with customer information. Pros Very organized tool when generating new sales opportunities, which includes many options for the customization of operations that involve the creation of new analytics. It is good to be able to use contact information in sales opportunities. Cons Search engine optimization (SEO) is quite limited in relation to its integration with the linkedIn platform. Sales intelligence tools make it difficult to work with marketing and nurturing analysis for leads. Review Source KD Krzysztof D. Business Consultant Financial Services Used the software for: 6-12 months ### "Keep it up HubSpot!" September 9, 2022 4.0 Pros One of the best and definitely the most friendly user CRM options that I have used! Very pleased with the product and interface as well. Cons Some features are hidden and difficult to discover for a person who has not had contact with the tool before. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 2+ years ### "Great Functionality and Customer Support Team" September 12, 2018 5.0 It has been great! We feel it is a great tool for our business. Pros Their customer support team is great! They are very quick to respond to any tickets when I need help. Cons It was hard to learn at first. I used Pardot previously and it seemed a little easier to use but also didn't have close to the features and functionality that HubSpot does. Review Source AM Arjun M. Lead Account Executive Information Technology and Services Used the software for: 1-2 years ### "Effective CRM for teams of small sizes" March 8, 2022 4.0 Pros The task management module is extremely detailed, it allows for users to collaborate on notes and tasks. Not a lot of other CRMs provide that option. Good interface overall. Cons The integrations with billing software is extremely poor. Haven't seen a lot of feature updates being rolled out to make the experience better. Reason for choosing HubSpot CRM Email Marketing module was better in Hubspot. We wanted a solution that both our Sales and Marketing team worked out of, this was easier for collaboration and setting other workflows between functions. Review Source ML Mary L. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Best CRM both paid and free" April 20, 2018 5.0 Pros Hubspots crm is the #1 CRM of choice. We have used both the free and paid version and highly recommend either option! If you need a call option than the paid version will suit your needs. Cons The crm is great but you will not receive the best support unless you're a paying customer. Makes sense but we were looking to become a paid customer and they wouldn't answer my questions because I was on the free plan at the time. Review Source Response from HubSpot April 22, 2018 Hello Mary! Thank you for taking the time to review another one of our products - we really appreciate it! I'm so glad to hear that you think HubSpot is the #1 CRM of choice, I have to say I agree with you! As far as room for improvement - I'm sorry to hear about this issues you encountered with support when trying to become a paid customer. Unfortunately, phone and web support are currently only available for paid customers so that we can keep our free products free. If you would like to talk more about this feel free to email us at the email address provided! Thank you again for the nice review Mary. VR Verified Reviewer Manager of Web Communications and Online Marketing Higher Education Used the software for: 6-12 months ### "HubSpot is the best place to start when looking at affordable CRM solutions" March 26, 2019 5.0 Pros HubSpot CRM offers a ton of features - FREE. Thousands of clients and companies, integrated email ability, and lots of advancement customization features - HubSpot is a great place to start if you're not sure if you want to take the plunge with an expensive CRM. It integrates well with tons of services, including Zapier, and can grow with you if you find it's just what you need to build you business. The jump to the paid tier is fairly steep, but will almost always pay for itself in no time. Cons Naturally, I wish there were more features offered in the free plan, but as a freemium model product, there is not much to dislike! Review Source JC Jennifer C. Secretary Education Management Used the software for: 6-12 months ### "The confusion is not in how to use this " August 27, 2022 5.0 I'm going on with my learning Pros I really enjoyed how easy it was for me to learn more and more and I will always use this. Cons They wasn't really anything else about this that I didn't like Review Source ST Sónia T. HR Health, Wellness and Fitness Used the software for: 2+ years ### "Best tool to power up your business " October 17, 2023 5.0 Pros How it's innovative and integrates marketing and sales solutions to empower every business. Cons Maybe how much it costs and some times we feel some difficulty trying to migrate date from HubSpot CRM to other tools. Review Source lS lindy S. Business Center Manager Real Estate Used the software for: 6-12 months ### "Its that easy!" October 23, 2019 4.0 Task feature is great for follow up which is critical in closing deals. Pros \- Its very user friendly. Entering contact information is simple and easy. Creating a deal again, simple and easy. I used the Tasks to keep me on track which is does. I also use the notes feature also so I can get an additional boost to remember little details of each deal instead of writing it down on my note pad. x Cons \-That you cannot share the same lead with 2 different users. We have multiple offices and a lead may go to one office in Stamford, Ct and then also come to Westport CT. If the Stamford, Ct lead enters it as their lead, unless I'm given a different email address which is usually not the case, I can't create it as my lead as well. - that the phone number of the lead is not in Deals...and you have to go back to Contacts to get the phone number. Would be great if you could simply add a field or have it carry over from contacts to deal page . Review Source John B. Senior Account Executive Used the software for: 6-12 months ### "Love the interface and its ease of use" June 16, 2017 5.0 Team communication went up drastically as well as the ability to see the data from marketing and sales in one place on contacts. Things we never thought we'd have all in one place. Pros Hubspot CRM is super helpful with automation with email and notification of those items. It's also helpful when linked into their marketing platform allowing for your entire team to co-exist in one tool. Seeing important marketing and sales data on a potential client in one spot. Cons There isn't much, I do wish there was more Outlook/Exchange integration. We are moving to Google Mail since that is their major mail integration, partner. Otherwise, I love the tool and their support. Review Source LJ Lucy J. Head of Content Marketing and Advertising Used the software for: 2+ years ### "HubSpot from a partner agency perspective" March 15, 2017 5.0 We've been using and recommending HubSpot for probably 2+ years now, and can safely say that with HubSpot you get more than a simple marketing or sales tool. From training, to support, to integrating and managing marketing and sales, Hubspot is designed to work across all areas of modern marketing and is designed to scale well. If you plan to do inbound marketing and sales effectively, you pretty much have all you need in HubSpot as a one stop shop. Content management, social management, paid ad support, sales support, CRM integrations, marketing automation, in depth reporting, integration with most major 3rd party platforms (this is a growing list), good support and a huge community of user support come with it. Pros Ease of use, wide range of integration, closed loop good reporting, great support and features for every aspect of inbound marketing Cons Id maybe rework the way you switch between user portals, but other than that, theres not much. A few odd bugs as with any software, but they're usually fixed quickly/ you can recommend changes easily. Review Source Thamara D. Software Developer Information Technology and Services Used the software for: 1-2 years ### "HubSpot CRM : 100% freely available CRM platform !" December 15, 2018 4.0 Manage sales pipeline efficiently using HubSpot CRM. Pros With the use HubSpot CRM , we can reduce the cost for the application because it is free for all.We can have unlimited users to access HubSpot CRM. We can integrate Gmail and Outlook to the platform .Also, we can have email templates with email scheduling features. Activity log is the one of the best feature which will track every activity . Cons Limited reporting features available on the HubSpot CRM also can not send bulk emails. Review Source VR Verified Reviewer Enrollment Advisor Education Management Used the software for: 1-2 years ### "User friendly CRM for sales and Marketing " May 10, 2019 5.0 It is very user friendly CRM, helps to reduce the work load and easy to access. Pros Email sequencing is a great feature which helps to send the reminder mails to the customer by setting the required date. Also this CRM is very user friendly and helps to segregate the leads in a different lifecycle stage & the lead status can also be properly maintained. Calling integration also a very important feature in this CRM. Cons High speed internet is required and network fluctuation will effect badly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.