# Page 60 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 60 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 60 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1476-1500 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fredrik B. VP, Sales Human Resources Used the software for: 2+ years ### "Love it! " June 12, 2022 5.0 It's the backbone of our sales org. Pros The CRM is free but still provides a bunch of great features! Cons The analytics is not developed, and we are consider a BI-tool to support our needs. Review Source Jay M. Internet Marketing & Sales Marketing and Advertising Used the software for: 2+ years ### "#1 Tool for CRM" November 11, 2020 5.0 Pros This is an amazing software and a life saver. I have used this software for years now and I use it for more than 1 company. I feel my business success is due to the fact that I used hubspot. Cons They are very expensive when you need to add additional functions and features. The CRM is cheap but other items are super expensive. Review Source Margaret M. Sales Manager Consumer Goods Used the software for: 2+ years ### "Not as bloated as Salesforce, but missing a few things" January 13, 2019 4.0 Great Pros I came from a Salesforce CRM background and Hubspot is soooo much lighter. You can still import/export, keep up with contacts and email them (it's email functionality is limited to gmail accounts though). Pretty nice task lists and scheduling too. Cons You can only mail through gmail. Not great if you have a branded domain. Review Source Rene M. US Marketing Manager E-Learning Used the software for: 6-12 months ### "Hubspot is the right software for integral marketing operations " October 9, 2019 4.0 Highly flexible to constantly get new accounts, and even to retain customers for quite extended periods of time. In addition, it is advisable to learn about the correct use of sales processes, and databases with customer information. Pros Very organized tool when generating new sales opportunities, which includes many options for the customization of operations that involve the creation of new analytics. It is good to be able to use contact information in sales opportunities. Cons Search engine optimization (SEO) is quite limited in relation to its integration with the linkedIn platform. Sales intelligence tools make it difficult to work with marketing and nurturing analysis for leads. Review Source KD Krzysztof D. Business Consultant Financial Services Used the software for: 6-12 months ### "Keep it up HubSpot!" September 9, 2022 4.0 Pros One of the best and definitely the most friendly user CRM options that I have used! Very pleased with the product and interface as well. Cons Some features are hidden and difficult to discover for a person who has not had contact with the tool before. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 2+ years ### "Great Functionality and Customer Support Team" September 12, 2018 5.0 It has been great! We feel it is a great tool for our business. Pros Their customer support team is great! They are very quick to respond to any tickets when I need help. Cons It was hard to learn at first. I used Pardot previously and it seemed a little easier to use but also didn't have close to the features and functionality that HubSpot does. Review Source AM Arjun M. Lead Account Executive Information Technology and Services Used the software for: 1-2 years ### "Effective CRM for teams of small sizes" March 8, 2022 4.0 Pros The task management module is extremely detailed, it allows for users to collaborate on notes and tasks. Not a lot of other CRMs provide that option. Good interface overall. Cons The integrations with billing software is extremely poor. Haven't seen a lot of feature updates being rolled out to make the experience better. Reason for choosing HubSpot CRM Email Marketing module was better in Hubspot. We wanted a solution that both our Sales and Marketing team worked out of, this was easier for collaboration and setting other workflows between functions. Review Source ML Mary L. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Best CRM both paid and free" April 20, 2018 5.0 Pros Hubspots crm is the #1 CRM of choice. We have used both the free and paid version and highly recommend either option! If you need a call option than the paid version will suit your needs. Cons The crm is great but you will not receive the best support unless you're a paying customer. Makes sense but we were looking to become a paid customer and they wouldn't answer my questions because I was on the free plan at the time. Review Source Response from HubSpot April 22, 2018 Hello Mary! Thank you for taking the time to review another one of our products - we really appreciate it! I'm so glad to hear that you think HubSpot is the #1 CRM of choice, I have to say I agree with you! As far as room for improvement - I'm sorry to hear about this issues you encountered with support when trying to become a paid customer. Unfortunately, phone and web support are currently only available for paid customers so that we can keep our free products free. If you would like to talk more about this feel free to email us at the email address provided! Thank you again for the nice review Mary. VR Verified Reviewer Manager of Web Communications and Online Marketing Higher Education Used the software for: 6-12 months ### "HubSpot is the best place to start when looking at affordable CRM solutions" March 26, 2019 5.0 Pros offers a ton of features - FREE. Thousands of clients and companies, integrated email ability, and lots of advancement customization features - HubSpot is a great place to start if you're not sure if you want to take the plunge with an expensive CRM. It integrates well with tons of services, including Zapier, and can grow with you if you find it's just what you need to build you business. The jump to the paid tier is fairly steep, but will almost always pay for itself in no time. Cons Naturally, I wish there were more features offered in the free plan, but as a freemium model product, there is not much to dislike! Review Source JC Jennifer C. Secretary Education Management Used the software for: 6-12 months ### "The confusion is not in how to use this " August 27, 2022 5.0 I'm going on with my learning Pros I really enjoyed how easy it was for me to learn more and more and I will always use this. Cons They wasn't really anything else about this that I didn't like Review Source HS Harsh S. Marketing Head Marketing and Advertising Used the software for: 1-2 years ### "Very Useful" May 21, 2024 5.0 Vey helpful in daily operations and lead management Pros is loaded with many features Cons Its can be very complex initially is using a CRM for the first time Review Source ST Sónia T. HR Health, Wellness and Fitness Used the software for: 2+ years ### "Best tool to power up your business " October 17, 2023 5.0 Pros How it's innovative and integrates marketing and sales solutions to empower every business. Cons Maybe how much it costs and some times we feel some difficulty trying to migrate date from to other tools. Review Source lS lindy S. Business Center Manager Real Estate Used the software for: 6-12 months ### "Its that easy!" October 23, 2019 4.0 Task feature is great for follow up which is critical in closing deals. Pros \- Its very user friendly. Entering contact information is simple and easy. Creating a deal again, simple and easy. I used the Tasks to keep me on track which is does. I also use the notes feature also so I can get an additional boost to remember little details of each deal instead of writing it down on my note pad. x Cons \-That you cannot share the same lead with 2 different users. We have multiple offices and a lead may go to one office in Stamford, Ct and then also come to Westport CT. If the Stamford, Ct lead enters it as their lead, unless I'm given a different email address which is usually not the case, I can't create it as my lead as well. - that the phone number of the lead is not in Deals...and you have to go back to Contacts to get the phone number. Would be great if you could simply add a field or have it carry over from contacts to deal page . Review Source John B. Senior Account Executive Used the software for: 6-12 months ### "Love the interface and its ease of use" June 16, 2017 5.0 Team communication went up drastically as well as the ability to see the data from marketing and sales in one place on contacts. Things we never thought we'd have all in one place. Pros is super helpful with automation with email and notification of those items. It's also helpful when linked into their marketing platform allowing for your entire team to co-exist in one tool. Seeing important marketing and sales data on a potential client in one spot. Cons There isn't much, I do wish there was more Outlook/Exchange integration. We are moving to Google Mail since that is their major mail integration, partner. Otherwise, I love the tool and their support. Review Source LJ Lucy J. Head of Content Marketing and Advertising Used the software for: 2+ years ### "HubSpot from a partner agency perspective" March 15, 2017 5.0 We've been using and recommending HubSpot for probably 2+ years now, and can safely say that with HubSpot you get more than a simple marketing or sales tool. From training, to support, to integrating and managing marketing and sales, Hubspot is designed to work across all areas of modern marketing and is designed to scale well. If you plan to do inbound marketing and sales effectively, you pretty much have all you need in HubSpot as a one stop shop. Content management, social management, paid ad support, sales support, CRM integrations, marketing automation, in depth reporting, integration with most major 3rd party platforms (this is a growing list), good support and a huge community of user support come with it. Pros Ease of use, wide range of integration, closed loop good reporting, great support and features for every aspect of inbound marketing Cons Id maybe rework the way you switch between user portals, but other than that, theres not much. A few odd bugs as with any software, but they're usually fixed quickly/ you can recommend changes easily. Review Source Thamara D. Software Developer Information Technology and Services Used the software for: 1-2 years ### "HubSpot CRM : 100% freely available CRM platform !" December 15, 2018 4.0 Manage sales pipeline efficiently using . Pros With the use , we can reduce the cost for the application because it is free for all.We can have unlimited users to access HubSpot CRM. We can integrate Gmail and Outlook to the platform .Also, we can have email templates with email scheduling features. Activity log is the one of the best feature which will track every activity . Cons Limited reporting features available on the also can not send bulk emails. Review Source VR Verified Reviewer Enrollment Advisor Education Management Used the software for: 1-2 years ### "User friendly CRM for sales and Marketing " May 10, 2019 5.0 It is very user friendly CRM, helps to reduce the work load and easy to access. Pros Email sequencing is a great feature which helps to send the reminder mails to the customer by setting the required date. Also this CRM is very user friendly and helps to segregate the leads in a different lifecycle stage & the lead status can also be properly maintained. Calling integration also a very important feature in this CRM. Cons High speed internet is required and network fluctuation will effect badly. Review Source CF Courtney F. Growth Marketer Computer Software Used the software for: 2+ years ### "Great Product" August 9, 2021 5.0 Pros HubSpot is extremely comprehensive and allows you to do so much. As a marketer, this allows me to seamlessly do so much in one simple hub. From email marketing and social media scheduling to workflow creations and lead capturing, HubSpot allows me to do my entire job in one organized place. The reporting and analytics are also great for tracking performance. Cons It would be nice for HubSpot to improve their integration with Instagram and allow for longer videos (reels) to be scheduled. Another recommendation would be to integrate with Facebook groups to schedule group posts as well. Review Source Chris C. Director Marketing and Advertising Used the software for: 2+ years ### "HubSpot Review" December 3, 2019 5.0 A one stop shop for al tracking and vital information. Pros Tracks everything, easy access and viewable for everyone to share the important into for an organization and their clients/merchants. Cons Hub can run a little slow at times, but usually fixed quickly. Setting the user rights can be tedious when needing to get in certain files. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 6-12 months ### "A very good software" June 23, 2022 5.0 Pros I used hubspot to keep tra of our leads and sales. My team was composed of 4 people and I was also able to all the statuses of their work. Cons Sometimes you need to do a step more to do what you need so maybe the overall user experience can be improved to make this software super. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source David M. Global Sales Manager Hospitality Used the software for: 2+ years ### "Excellent sales tool!" September 9, 2020 4.0 Pros Lead qualification and activity monitoring are super useful for our sales representatives to focus their efforts on qualified leads. Email templates, quotes, snippets, automated tasks all make our everyday life much much easier! Cons No real personalization for price quotes. Unable to forward emails form Hubspot inbox. Review Source JH Jace H. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Excellent CRM that Scales as you Grow" October 15, 2021 5.0 Pros The software is easy to use and sophisticated. HubSpot is an amazing CRM system and I highly recommend it. Cons I don't have many dislikes. The one time HubSpot made a mistake in my pricing, they corrected it and offered us legacy pricing because we've been a customer for so long. Review Source William "Connor" P. Account Executive Computer Software Used the software for: Less than 6 months ### "Account Executive Review" November 13, 2018 4.0 I have had a decent experience with HubSpot. This is only the second CRM I have ever had to use and I must say I picked it up very quickly. Once again though, there are too many options for data capture and they need to make it more easily customizable so we dont have to waste our time with inputing information that we deem irrelevant. Pros I enjoy the reporting mechanisms and how easy you can drill down the types of interactions you are having with each lead/deal. It makes it easy to understand where and what you are spending most of your time on as well as proving what is effective and ineffective. Cons There is too room for content. Yes, it is nice to have the ability to upload a ton of data on each lead but with Hub spot there is just too many filters. Also, the biggest issue within the entire platform is if you have different numbers associated with a lead the platform does not track which one that I used previously. Not a huge deal but it is annoying having to manually track it and look before every call that I have to make. Review Source MB Monica B. Product Manager Oil & Energy Used the software for: 1-2 years ### "Difficult to implement but worth the investment" October 30, 2023 5.0 Pros HubSpot integrates with most of our tool set and allows us to manage our contact database and digital marketing efforts all from one place. Cons It's difficult to use if you're only accessing the system periodically. Not as intuitive as it could be. Review Source Martin M. Chief Content Officer Marketing and Advertising Used the software for: 2+ years ### "Great Tool for Sales & Marketing" August 30, 2019 5.0 The experience is great. It feels like he software does so much for you and yet you know, control and understand what it is doing. The company’s support is also stellar! Pros I’ve had the chance to watch this product mature over time. I love the integration with Outlook and the ability to automate tasks that used to take so much time to accomplish. The software is very modular and allows you to grow its use and feature set as your needs grow. Cons HubSpot offers a free version but it gets expensive as you grow into the expanded feature sets. As a CRM, It worries me when I am paying to track leads that may never become clients. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.