# Page 61 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 61 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1501-1525 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CF Courtney F. Growth Marketer Computer Software Used the software for: 2+ years ### "Great Product" August 9, 2021 5.0 Pros HubSpot is extremely comprehensive and allows you to do so much. As a marketer, this allows me to seamlessly do so much in one simple hub. From email marketing and social media scheduling to workflow creations and lead capturing, HubSpot allows me to do my entire job in one organized place. The reporting and analytics are also great for tracking performance. Cons It would be nice for HubSpot to improve their integration with Instagram and allow for longer videos (reels) to be scheduled. Another recommendation would be to integrate with Facebook groups to schedule group posts as well. Review Source Chris C. Director Marketing and Advertising Used the software for: 2+ years ### "HubSpot Review" December 3, 2019 5.0 A one stop shop for al tracking and vital information. Pros Tracks everything, easy access and viewable for everyone to share the important into for an organization and their clients/merchants. Cons Hub can run a little slow at times, but usually fixed quickly. Setting the user rights can be tedious when needing to get in certain files. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 6-12 months ### "A very good software" June 23, 2022 5.0 Pros I used hubspot to keep tra of our leads and sales. My team was composed of 4 people and I was also able to all the statuses of their work. Cons Sometimes you need to do a step more to do what you need so maybe the overall user experience can be improved to make this software super. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source David M. Global Sales Manager Hospitality Used the software for: 2+ years ### "Excellent sales tool!" September 9, 2020 4.0 Pros Lead qualification and activity monitoring are super useful for our sales representatives to focus their efforts on qualified leads. Email templates, quotes, snippets, automated tasks all make our everyday life much much easier! Cons No real personalization for price quotes. Unable to forward emails form Hubspot inbox. Review Source JH Jace H. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Excellent CRM that Scales as you Grow" October 15, 2021 5.0 Pros The software is easy to use and sophisticated. HubSpot is an amazing CRM system and I highly recommend it. Cons I don't have many dislikes. The one time HubSpot made a mistake in my pricing, they corrected it and offered us legacy pricing because we've been a customer for so long. Review Source William "Connor" P. Account Executive Computer Software Used the software for: Less than 6 months ### "Account Executive Review" November 13, 2018 4.0 I have had a decent experience with HubSpot. This is only the second CRM I have ever had to use and I must say I picked it up very quickly. Once again though, there are too many options for data capture and they need to make it more easily customizable so we dont have to waste our time with inputing information that we deem irrelevant. Pros I enjoy the reporting mechanisms and how easy you can drill down the types of interactions you are having with each lead/deal. It makes it easy to understand where and what you are spending most of your time on as well as proving what is effective and ineffective. Cons There is too room for content. Yes, it is nice to have the ability to upload a ton of data on each lead but with Hub spot there is just too many filters. Also, the biggest issue within the entire platform is if you have different numbers associated with a lead the platform does not track which one that I used previously. Not a huge deal but it is annoying having to manually track it and look before every call that I have to make. Review Source MB Monica B. Product Manager Oil & Energy Used the software for: 1-2 years ### "Difficult to implement but worth the investment" October 30, 2023 5.0 Pros HubSpot integrates with most of our tool set and allows us to manage our contact database and digital marketing efforts all from one place. Cons It's difficult to use if you're only accessing the system periodically. Not as intuitive as it could be. Review Source Martin M. Chief Content Officer Marketing and Advertising Used the software for: 2+ years ### "Great Tool for Sales & Marketing" August 30, 2019 5.0 The experience is great. It feels like he software does so much for you and yet you know, control and understand what it is doing. The company’s support is also stellar! Pros I’ve had the chance to watch this product mature over time. I love the integration with Outlook and the ability to automate tasks that used to take so much time to accomplish. The software is very modular and allows you to grow its use and feature set as your needs grow. Cons HubSpot offers a free version but it gets expensive as you grow into the expanded feature sets. As a CRM, It worries me when I am paying to track leads that may never become clients. Review Source LP Lisa P. Administrator Education Management Used the software for: 6-12 months ### "Quality CRM software!" July 5, 2022 4.0 We have improved our marketing and have increased enrollment. We have also identified why and how our enrollment increases. Overall this is a great product to add to our toolbox. Pros Manage marketing, admissions, data, and even student services in one product. Once you're comfortable using hubspot CRM it's easy to benefit from it. I really enjoy the closed loop analytics that show us exactly how marketing impacts enrollment. We can improve with each campaign and continue to grow. Cons With so many features, I got lost a few times and had to keep referring to the introduction video. This is the only con I've experienced thus far. I would've liked more customizable data fields as well. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More specialized tools for us with Hubspot CRM Review Source VR Verified Reviewer CEO Computer Software Used the software for: 6-12 months ### "The best free option for a CRM" March 30, 2021 5.0 The experience has been very good. Although at the beginning we thought about hiring the paid plans, the truth is that with the free plan we have been doing great and we have not needed to pay. So, the balance is very positive. Pros The user interface (UI) is clean, fast, easy. The user experience is superb, both on the web and in the app. Event reminders are simple to set, work well. Cons I find it difficult to switch between my personal pipeline and that of the teams I supervise. While it is possible to do so, it involves several clicks, and when I log out and log back in I have to do those clicks all over again. It should be an out-of-the-box feature. Review Source NE Najoua E. SDR Human Resources Used the software for: Less than 6 months ### "Easy use , overall satisfied " October 3, 2019 4.0 I've enjoyed using Hubspot so far because not only a good CRM, it also and especially for our company doubles as a database. We have been able to locate certain verticals on Hubspot, mainly using the filtering system. While I do find that rereading emails can very unpleasant at times that fact that they are neatly packed away, unbelievably useful. Pros Hubspot is probably one of the easier CRMs I've worked with, it's very user-friendly and helps me and my team get most of what we want done. The email tracking and logging features are particularly helpful because it helps us keep detailed records of our correspondences with clients for further review. I also think that the way filters work makes it so that it's easy to locate clients or companies. Cons I find that most of the information that the software auto-populates is wrong and rather misleading especially when you need to create filters based on certain variables, I would much rather have those fields left empty than have them populated with inaccurate data. Another thing that I find a little bit inconvenient is the way emails are viewed. The current display is very messy and makes for an unpleasant viewing experience. Switched from [OutreachCRM](https://www.capterra.com/p/129893/OutreachCRM/) The software was not serving the companies needs Review Source VR Verified Reviewer Software Engineer Computer & Network Security Used the software for: 1-2 years ### "Great platform for business Management" July 16, 2019 4.0 My overall experience is very good with Hubspot CRM currently am using it with my website to collect leads and manage them like to do follow-ups with them, maintain their records. sending them automated replies if they select a query(based on the query I am sending replies). Pros The best thing about Hubspot CRM is very easy to use and provide great features. Easy to integrate into your business. I am using to collect leads which can become potential customers. I have designed a pop-up form to collect leads and integrated into my website through a script. It provides best analysis features like we can track, monitor and check how many leads converted into customers. Cons I personally find their paid plans little expensive being a start-up we can't afford high-value packages and it also doesn't provide full features in his mobile application apart from it everything is good. Review Source Nate H. Digital Marketing Operations Computer Software Used the software for: 1-2 years ### "The most robust free CRM there is" April 26, 2019 4.0 We use it integrated with SFDC for our inbound and outbound methodology. Pros Um, it's free. It's their introductory offer/product, yet they make it free. While there is a lot more to Hubspot, offering this tool for free is a generous and smart move. They're always making updates to it, too. It's nice. Cons Sometime it can be a bit cumbersome to operate more on the company/account level than on individual contacts. They're currently making some updates to this which is making it better. Review Source VR Verified Reviewer Senior Sales Representative Marketing and Advertising Used the software for: 1-2 years ### "Can't imagine my daily life without HubSpot" November 19, 2019 4.0 The overall experience is very positive - HubSpot is really making our virtual workspace clutterless and easy to access from various points of entry. Pros I liked the depth of customization and reporting that can be done, and also the fact that it's dependable. Cons There's still a ways to go in terms of customization, especially the dashboard and the categories can be a little bit difficult to navigate at times. The UI could use another overhaul. Reason for choosing HubSpot CRM No reason, HubSpot was the only choice, basically. Review Source Mykyta P. Mykyta Health, Wellness and Fitness Used the software for: 6-12 months ### "More efficient than salesforce" January 31, 2020 5.0 Pros There are only 2 CRM's worth using one is Salesforce the other is Hubspot. I have used both and have spent months comparing the two in a previous organization. It's clear to me that Hubpsot is superior in terms of learning curve, setup time, ease of customization. It also doesn't cost an arm and a leg. Cons It would be nice if there were more integrations in the app store, but I'm sure that'll take time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Isn't it obvious? Review Source VR Verified Reviewer President Used the software for: 1-2 years ### "Hubspot CRM is a Salesforce and Dynamics Killer." March 7, 2018 5.0 Game changer for sales automation and works flawlessly with the marketing side of the software. Pros After using Salesforce for over a year, I switched to the free version of Hubspot's CRM. People thought I was crazy, but I ended up making a great decision. Hubspot's CRM is incredibly intuitive and features rich even at the free level. The Pro version is where you unlock all the powerful tools you need to automate much of the sales process. Templates, Sequences, and Meetings enable me to send emails and schedule meetings on the fly. The ability to track deals and activity make it a breeze to showcase your work to your managers. Cons Not a huge fan of the new price changes in Hubspot Sales/CRM. They have tiered many of the features and ruined what was a great free product. Some of the reporting is basic and needs to be improved. Review Source JG Jennifer G. Events Manager Marketing and Advertising Used the software for: 2+ years ### "Hubspot review from a Marketing and Events Manager" May 5, 2022 5.0 Pros I use hubspot almost daily. I like having one place to upload our event lists, manage them, create email blasts, and create landing pages. Cons One thing I noticed that could use some work is tracking the leads that come in, when they move from one contact to another before closing a deal. We are trying to figure out the best way to track that information and I feel as though there need be something added to help track that. Review Source VR Verified Reviewer BI analyst Marketing and Advertising Used the software for: 6-12 months ### "HubSpot CRM for social media management " February 17, 2022 4.0 Pros HubSpot helpful tool for managing multiple social platforms and analyze the interactions and performance Cons The link shortener need to be more accurate for the number of clicks and user devices Review Source Zack B. Senior Business Development Manager Computer Software Used the software for: 2+ years ### "Great CRM for Small to Medium sized businesses" September 12, 2019 4.0 Overall I like Hubspot CRM - it has really automated a lot of manual processes that can eat time during the workday. It makes data entry much more streamlined and can be easily integrated with other software platforms. Pros That it is integrated tightly with Hubspot's marketing and web hosting platforms. This makes it easy to for information about prospects, leads, and customers (web activity, interactions, etc.) to be leveraged by CRM users. I also really like the API, which is easy to use to integrate Hubspot with other SaaS products like PandaDoc (which also has a native integration) to populate things like quote information into a deal. Lastly, I really like how integrated Hubspot is with Google mail (for email tracking, updating contacts, etc.) and the google suite of collaboration tools. Cons The reporting features that don't require a purchase of the reporting add-on could definitely be improved. Review Source CL Chris L. Account Executive Hospital & Health Care Used the software for: 1-2 years ### "Fantastic tool for sales tracking and enablement! " February 3, 2022 5.0 Pros Everything just about, flow and organization is critical as well as ease of use Cons No real cons other than I wish the software would update the app to be able to create templates and sequences so I don’t always have to use my desktop Review Source VR Verified Reviewer Owner Financial Services Used the software for: 6-12 months ### "HubSpot, excellent free CRM service" April 20, 2020 5.0 It has been great. Really helps me stay organized with my clients and keep appointments. Ease of CRM helps day to day responsibilities in most aspects of the business. Pros I like the cost the most! Free option is available to everyone and it is very exceptional. Loaded with tons of features to keep track of clients easily and update info, dates, sales, meetings with a few clicks. Easily integrated my clients from another app in a couple of hours. Cons Don't have too much to complain about with this software. One issue I find is when searching for contacts in the tasks page they are not always found. Reason for choosing HubSpot CRM great reviews from other customers. Free cost. Review Source SS Sandy S. Health Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Lots of Amazing Features" December 8, 2021 5.0 I used this to record and track my leads from the time I got them through the process of nurturing them. It made it very easy to see where people were in the life cycle and freed me from relying on spreadsheets to keep track. Pros I love that I can really customize my screens with the fields that I want, and even create my own fields that suit my business uniquely Cons It was HUGE and sometimes hard to find things Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) I wanted a more robust product with workflow features Review Source Carlos Andrés R. SDR Marketing and Advertising Used the software for: 6-12 months ### "Best tool for Leads Management" September 17, 2021 5.0 I was quite happy through the time I use this tool :) Pros It was pretty easy to manage their UI. Once you are able to automated and integrate with other sales tools it will make your Sales life easier. Cons I would like to have some of the functionalities that Apollo.io has at the moment. Review Source aj L. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "The CRM everyone should be using" August 4, 2020 5.0 One of the best app we've found so far, so many integrated options that we used to install separately but now we we're able to just use HubSpot specially for website analytics. Pros My team really liked how the live chat has integrated thru all our client's websites. Our clients have never been happier after we migrated them to HubSpot. Cons The free version won't let you use the marketing email section. We did request for the email section be activated but got denied. Review Source SC Simon C. Marketing Manager Education Management Used the software for: 6-12 months ### "Didn't get what I asked for" July 26, 2022 2.0 Unfortunately, I have had a bad overall experience with HubSpot. I was told prior to signing up to HubSpot that it could pull all the information I needed from aXcelerate to create a deal, so I was able to see what courses a customer had enrolled into as a result of our Facebook and Google Ads. However, after signing up and spending hours on end over the phone they were unable to make this possible.. It also doesn't recognise the proper contact properties to be able to make an automation for our products. This was the reason I signed up for this product, so I asked if I could terminate the contract. They said sorry you signed a 1-year contract that can't be broken, even though they told me something was possible and it wasn't.. I am now paying $1,000 a month for something I can't use. Very disappointed with this CRM. Pros Nothing much really, the customer service is good. Cons Leading someone into a contract, saying you are able to do something, then wasting someone's time and money to only come up with a result that can't be done Review Source Talk to a Capterra advisor for free and get results within 15 minutes.