# Page 62 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 62 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1526-1550 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Roshni S. CRM Executive Consumer Electronics Used the software for: 2+ years ### "HubSpot Review" November 11, 2022 4.0 Good Pros A user interface that's easy to navigate and ease of use for automations. Cons Certain elements can be more refined, less restricted and more organised. Review Source VR Verified Reviewer ライター Writing and Editing Used the software for: Less than 6 months ### "このソフトウェアについての良い点と悪い点" April 30, 2023 4.0 HubSpotCRMは、顧客管理に必要な機能が充実しており、使いやすいインターフェースが特徴的な優れたツールだと思います。顧客とのコミュニケーション履歴を一元管理できることで、ビジネスプロセスの効率化や顧客サービスの向上につながる。。ただ、機能が多く初めて使用する人には少し複雑に感じるかもしれません。また、最新の機能を使うためには追加料金が必要な場合があるため、予算の面で注意が必要です。 Pros 電話内容やメール内容、対面での打ち合わせ内容など、顧客に紐づくあらゆる過去応対データをこの一つに集約化できる。また、ールフォームからの問い合わせや申込など、放置されやすい見込顧客の管理とアフターフォローの自動化ができる点がいいと思う。 Cons 現在の機能については申し分ないが、ZoomなどのWEB会議ツールとの連携ができると良い。Zoomの録画データを自動的にHubSpotCRM側に転送できるシステムがあると、顧客との応対データの集約化をより実現できるのではと思う。 Review Source VR Verified Reviewer Account Executive Online Media Used the software for: 1-2 years ### "Great CRM, easy to use, exceptional customer service " November 17, 2019 5.0 Pros Intuitive features Easy to learn Email sequences were easy to set up REALLY GREAT customer support, anytime I would have questions they would walk me through it without making me feel silly for asking Great blogs with informative articles about sales Cons The only major con is that I couldn’t sort Tasks by Timezone. This would have been very beneficial so when I come in early to the office, I could have a list of tasks specifically for the East Coast, Review Source KIRAN R. DIRECTOR Used the software for: 6-12 months ### "Never buy HUBSPOT , After sale no services " June 12, 2018 4.0 huge lose , they don't have right partner to guide or help you. Very complicated softwear. They always sale the product. Infact i will act they are good to you and they help to solve. WORST COMPANY I NEVER SEEN YOU Pros NEVER BUY, THEY LOCK YOU FOR ONE YEAR SUBSCRIPTION, AFTER SALE, WORST SERVICES, THEY NEVER SUPPORT, EVENT TO TALK WITH CUSTOMER CARE THEY WILL CHARGE YOU, THEY ARE LEAST BOTHER TO SUPPORT Cons NEVER BUY, VERY HONEST ANSWER OPTION, AFTER SALE ,HUBSPOT TEAM IS LEAST BOTHER TO GIVE SERVICES TO YOU, THEY OVER SELL THE PRODUCT. They always showcase they are best in marketing. If you browse you can get better software for the much cheaper price. Review Source Mohnesh K. Mohnesh Information Technology and Services Used the software for: 1-2 years ### "Best Option Among Free CRM " May 6, 2022 5.0 Overall it is the best product in the market Pros I like the contact feature and dynamic lists in addition to communication and Ticket system Cons The hidden cost of many feature Too costly for small businesses Reason for choosing HubSpot CRM It is free and has all features better than other in free version Review Source VR Verified Reviewer Operations Manager Computer Software Used the software for: 6-12 months ### "CRM that is integration-friendly" August 17, 2021 5.0 Pros I can integrate all our other systems with it. Cons For certain fields, HubSpot forces the customer into a corner. Review Source VR Verified Reviewer Customer Success Manager Veterinary Used the software for: 6-12 months ### "HubSpot for Customer Success" September 29, 2020 5.0 Overall my use of hHubSpot has been positive, as it is easy to use and has the basics of everything you could need. Pros It is very easy to use and it does not take much time to train someone on how to use. Great for our companies Sales and Marketing functions. Cons For Customer Success specifically, there are some better programs out there that are more robust and allow you to customize better for your company. Review Source OZ Ousmane Z. Manager Marketing Food & Beverages Used the software for: 2+ years ### "CRM gratuit" March 28, 2024 5.0 Pros Le CRM d’Hubspot est un crm gratuit très facile à utiliser. Permet de mapper les nouvelles imports de contact en un seul clic ce qui permet de gagner énormément de temps. Il a aussi un outil de création de formulaire pour mieux collecter des leads n’importe de où sur le web. Cons Pour une utilisation basique, ce logiciel sera votre allié mais pour plus de fonctionnalités, il faut passer au premium Review Source VR Verified Reviewer Ceo Internet Used the software for: 2+ years ### "Everything You Need To Know About Customers " May 8, 2021 5.0 I really love HubSpot CRM because every touch point with customer is tracked. Pros HubSpot CRM is a free software as a service really useful to track relationships between the enterprise and customers. Cons I think everything is perfect except Gmail integration: quite often it track a message as read as soon it has been sent. Review Source Michael B. Sales Director Publishing Used the software for: I used a free trial ### "Tried the free trial, but didn't purchase it" September 22, 2022 5.0 When we used it, it was fine. The test run was brief and we decided to not implement it as it would have required importing and integrating our existing (large) database of clients. Pros It was free so we tried it. I am not sure that we fully utilized all of the CRM aspects nor did we import our contacts and leads Cons We didn't import our client database from Salesforce after the free trial. It didn't meet our needs and seemed like it was difficult to import info. Review Source Nujan S. Managing Director Computer Software Used the software for: Less than 6 months ### "Great CRM but confusing interface." August 26, 2022 4.0 Great for small/big business indeed! Pros Hubspot is a great CRM with tons of featured needed for a business. It in fact is one of the most advance CRM I've ever used for my business with limit less integrations with other third party apps and plugins. Cons User interface is really confusing. They need to work on UX. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Richard D. Automation Leader Marketing and Advertising Used the software for: 2+ years ### "The best CRM in the world!" May 4, 2020 5.0 I have been using this system for the last 3 years and has been working perfectly! Pros Hubspot is the best option to envolve your company into a digital road. Not just for all the features the software has, but also their lovely community around the inbound world. Cons A chatbot analyzing tool, historical changes of propierties Review Source VR Verified Reviewer IT Support Administrator Hospital & Health Care Used the software for: 2+ years ### "Simple and easy to use!" February 22, 2018 5.0 Pros In our environment, we use it as a contact form on our site. All relevant information is broken down into single elements such as names, company names, reason for contact. Email is sent that contains everything, and placed in an easy to read and understand format. Can integrate with SalesForce too! Review Source JW Jason W. Sr. Systems Engineer Computer Software Used the software for: 1-2 years ### "Hubspot CRM offers a LOT for the price" July 31, 2019 4.0 When I first found Hubspot a couple of years back, I was looking for something low cost (read: free) for a small business client who was just getting their feet wet. I wasn't a big user of CRM before that, so I only had a really baseline idea of what to look for. Admittedly, I felt a bit overwhelmed while getting used to Hubspot, as the tutorials leave a bit to be desired. However, with help from various YouTube videos and tutorials on various websites, I was able to piece it together and learn to use Hubspot in an effective way. Once I did that, the utility of the service became crystal clear, and I liked it so much that I adopted it for my own use as well. Pros Cost and features are probably the best things about Hubspot CRM, as well as the fact that it's a cloud based application that can be used from anywhere. Cons The software has a significant learning curve, especially if you're at all new to CRM. The breadth of the application, even in the free version, is very impressive, and there's a lot you can do with it. Unfortunately, it doesn't do much in the way of user education right off the bat. There's a brief tutorial, but it really only covers the basics. Designing a workflow that fits your needs will take time, trial, and error. Expect to be wrong a few times. That said, once you get through it, you're in great shape. Review Source MK Michael K. Director Accounting Used the software for: 6-12 months ### "Potentially Great CRM that has some simple but major flaws" June 23, 2019 4.0 Potentially great with some major logic flaws in their software. Pros The support for this software is one of the best I have ever encountered. I have a response usually by phone within minutes of lodging my query. As the functionality of Hubspot is enormous we use it primarily as a marketing tool to our clients and prospective clients it is great. We are able to track and measure our marketing and sales activity to thw lowest detail. Integration to other software we use is also beneficial and saves us a substantial amount of time. Cons For a CRM in this day is has a major flaw of a one to one relationship between contacts and companies. In other words our contacts can only be attached to one business when a lot of our clients operate a number of businesses. The automation function is great but you cannot create a trigger based on a calendar date. For example sending automated emails at the start of each quarter. All the triggers are based on CRM properties only, a massive fail for automation. Review Source JN Jean N. Sales Development Manager Civic & Social Organization Used the software for: 2+ years ### "Hubspot Hits the Spot" August 28, 2022 5.0 Very good. No real Complaints Pros Very easy to use and manage. User friendly interface and integrations Cons Maybe more integrations with other software programs Review Source David P. Recruiter Information Technology and Services Used the software for: 2+ years ### "Great CRM for Startups" April 9, 2022 5.0 Pros Great out-of-the-box CRM with a lot of features and intergrations. Cons Overall great tool. Price could be cheaper. Customer support can be faster Review Source MZ Marki Z. Administrative Assistant Accounting Used the software for: 6-12 months ### "HubSpot CRM Organizes Your Workflow So You Don't Have To" December 4, 2019 5.0 Overall my experience has been enjoyable. I have seen the results and the improvements within our office since implementing it. I use it everyday and I can't imagine not having access to it anymore. It has become an integral part of our operations. Pros HubSpot is incredibly intuitive, a day after implementing it I felt like I was a pro at using it. It's instinctive, I often tell others that using it is like having an extension of your arm. Everything on the CRM is labeled clearly, the reports you can pull have revolutionized our workflow and finding out how best to direct our work efforts, and the whole program has improved communication within our firm. Cons I think it may need more detail. If there were a way to mark tasks as more than just calls, emails, to do - perhaps adding "new document" or "FYI" or just more options I think that would make it stronger. I wish the program would also allow for more than one company to be connected to a contact, as many of our clients own multiple companies but we can only connect one at a time. Reason for choosing HubSpot CRM N/A Review Source Shawn S. Business Development Rep Government Administration Used the software for: 1-2 years ### "Streamline Sales " December 17, 2019 4.0 I am able to streamline my sales pipeline, get marketing content out, track emails and create efficient workflows from within the HubSpot CRM Pros Hubspot has is of the most robust sales CRM's I've used. They are constantly updating the platform to enhance features and improve overall usability. The support team has always been helpful and quick to respond. Cons The platform can crash sometimes, or info may be missing. Although rare, this is one of the issues I have with the platform. Review Source VR Verified Reviewer Market Intelligene Analyst Computer Software Used the software for: 2+ years ### "CRM that is easy to manage and can integrate with other CRMs" October 23, 2022 5.0 Pros We can easily bulk upload contacts to Hubspot CRM and the best thing is it can integrate with other CRMs like salesforce Cons As of now, there is nothing I didn't like about this tool. Review Source AE Amber E. Regional Scout Director Entertainment Used the software for: Less than 6 months ### "HubSpot is an amazing easy to use software, that I believe any business could benefit from using." November 15, 2018 5.0 My overall experience with HubSpot would be a life with more ease. My business has benefited in numerous ways since using HubSpot. We host over 7000 clients and we have come to find as a company that they are so much easier to manage and keep accounted for with this program. Pros I really enjoy the training classes available for new user. The different classes walk you through step by step in each area of the HubSpot program. For someone who isn't necessarily computer savvy having classes/web tutorials along with amazing 100% available support team made learning and getting to the functionality a breeze. I also really like the feature where you can log phone calls and other forms of communication directly on the contact page that you created for that individual client. You can take notes while being on the phone and instead of having to email the outcome to everyone you work with it is all on that individuals page and anyone in your staff can go to that persons page and read the call outcome, see notes left, look through email conversations, and see task made by everyone. Cons My least favorite part of the software is in inability to send the same email to multiple people at the same time. You have to go into each one of your contacts individually to send emails. Sending them individually does allow you to personalize them but I would enjoy the time saved to send multiples at once. Review Source ZW ZOE W. Membership Engagement Manager Environmental Services Used the software for: 1-2 years ### "HubSpot CRM" December 19, 2019 5.0 HubSpot helps me manage our growing clientbase and our sales team manage our leads. It is perfect for our team as we can see who has talked to each person and use this to shape our next step and conversation. This avoids any confusion and constant questions within the team, saving us a lot of time. HubSpot is also great for tracking personal emails and marketing, we can use this to gage engagement and retain our clients. Pros HubSpot support team is amazing. You can call, email or use the live chat function for instant help on any scenario. The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again. Cons They are still missing some basic functions which makes for more manual work. Reason for choosing HubSpot CRM HubSpot allowed us to connect all of our sides off the business. The training provided is also essential for us as a quickly growing company. Review Source Luciana M. Sales Developer Internet Used the software for: 1-2 years ### "Hubspot CRM - Best CRM for small teams" February 15, 2018 5.0 Pros It's amazing all the features this CRM has for zero price. I'm still amused that this is one of the bests CRMs on the market and you don't have to pay anything (if you only use standard CRM features) Cons It should have the option to do bulk emails (I know it's not Hubspot main purpose but it should be able to be done), and I think the pro features are a bit overpriced. Nevertheless, is one of the most complete CRMs even without comparing prices. Review Source PK Patricie K. Email Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Email automatization" January 28, 2022 4.0 I am satisfied Pros Drag and drop email builder. It’s very easy to use. Cons Email automatization could improve. I prefer it the way Pardot has it. Alternatives considered [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot CRM Price and quality Review Source AJ Alvin J. bROKER Logistics and Supply Chain Used the software for: I used a free trial ### "HubSport review" September 22, 2023 5.0 Hotspot is easy to use to make new clients and increase my sales. Pros Hubspot manage my customers automated and tracking new clients. Cons Easy to use find new clients and make it automated. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) TO increase my sales and find new clients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.