# Page 63 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 63 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1551-1575 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Division Manager Human Resources Used the software for: 6-12 months ### "Running a Sales Team" October 5, 2019 5.0 I like enough that I couldn't imagine looking for a replacement for a long while. Pros Very easy to teach, train and setup compared to a Salesforce type product. Cons Some capabilities don't match up against some of the more robust platforms like Salesforce. I don't like that you can't get rid of default fields Hubspot sets up. Reason for choosing HubSpot CRM Simplicity, integrated partners, and bang for you buck. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Far easier to teach and train. Review Source VR Verified Reviewer Co Founder Education Management Used the software for: 2+ years ### "Good solution" September 24, 2019 4.0 Lead management, sales process automation and tracking Pros Lead management is quite impressive across multiple platforms. Sales cycle is streamlined and is helpful for the team Cons Integration with website annd lead form. I have been having this issue for quite sometime but no respite and no help in sightn Review Source vL valerian L. Support Accounting Used the software for: 1-2 years ### "Multifunctional product for smart people." October 15, 2023 3.0 Overall makes it's job normally. It handles many problems. Pros HubSpot is multifunctional software. It simplifies communications with sales team. I can make notes, tag anyone within the organization to inform about news. Cons I think HubSpot isn't quite easy to use. Perhaps requires powerful features of computer. It was hard for my pc to open HubSpot links. Review Source LA Lidiane A. CEO Executive Office Used the software for: 2+ years ### "Efficient software." February 14, 2024 4.0 In general, the tool helps me with portfolio management as well as customer engagement, contact registration, cadence flow monitoring and our service metrics. Pros Centralization of sales processes for our entire team, making our service dynamic and agile. Cons In the free plan I have few options when it comes to creating templates/copy and also rigidity when it comes to qualifying leads. Review Source SQ Saqib Q. Business Development Information Technology and Services Used the software for: 2+ years ### "House" September 11, 2022 4.0 Pros Hubspot is the best tool...whether you're groing you're sales business or you're managing your growth... Cons Honestly can't think of anything...which I dislike about hubspot Review Source Alysha K. Marketing Marketing and Advertising Used the software for: 2+ years ### "HubSpot is incredible" August 26, 2019 5.0 Hubspot makes life a breeze and allows you to set and forget marketing . You can tract the results of campaigns, and website views and even track blogs. The CRM ties into the website so you can see valuable information about guest visiting your site. Pros Hubspot is the BEST CRM and website platform. It makes tracking leads and marketing a breeze. The support staff is wonderful and always there to answer questions. The entire platform is exciting. The training is one of a kind and overall you cant go wrong with hubspot. Cons The cost. It's a phenomenal program and I loved using it when I worked in Corporate American, but now that I am a small business of 1, I can't afford to use the programs to grow my business at the moment. Review Source RV Rahul V. Enrollment advisor Education Management Used the software for: 1-2 years ### "Right Spot for Business" April 11, 2019 5.0 compared to previous CRM, the tracking of the customers has been made easy .Template has been a biggest advantage since we have the option to create our own template and it can be sent in a single click. The email sequence is the best one where we can reach our customers in our absence too. Pros The best part is the hubspot has been the best tool to track the mail and the day today activities of work. the certification program has provided a weightage to my profile .It has been a fantastic learning and the videos of explanation has been the best part.The templates has been really reduced my work burden.Overall it is the best tool. Cons The one which i feel confused is the searching of the African students in the search panel .They have more than 4 names , if we search the whole name in a single row, it gets confused . so it would be helpful if the Hubspot team can do something about it. Review Source MM Maria M. Enrollment Advisor Education Management Used the software for: 6-12 months ### "All in one software" March 22, 2019 5.0 The overall experience of using hubspot was really good.The best thing is the notification part, as I am in sales the call back to each customer is very important. So the task creation helps me in reminding the call back with the notification through Email. So that at the right time I am able to give a call back. So that the sales is done in more easier way. it is very easy to keep track of customer and deals. Pros I actually love all the features in Hubspot, but the most liked one is, it is able to manage a large number of contacts. I am in sales department where a large number of contacts has to be stored. Hubspot makes it perfectly easy for me to do it. The call notes are just so useful to remember the last conversation between me and the customer so that there is a flow in the conversation also. Not only calls even Emails are managed so perfectly in the templates. so that each time we don't want to type the content again and again. Cons As I already mentioned I just like all the features in the hubspot, the only thing which can be improved is the call clarity. Review Source AN Abigail N. Social Media Specialist Architecture & Planning Used the software for: 6-12 months ### "One of the Best Free CRM in the Market" December 14, 2016 5.0 Most of the brands I manage are Startups with a limited marketing budget, more often than not, I start marketing their brand using free services such as MailChimp, HootSuite etc. We needed a CRM and our options were AgileCRM, ZohoCRM, Bitrix24, and Hubspot. The requirements were simple, it had to be free, it had to play well with other integrations or at the very least have several Zap options on Zapier, it needed to allow multiple users, at least five people including myself, it needed to support tasks planning and scheduling. Another major need was that it needed to have an option for us to see all our interaction with each lead and track their lifecycle. Other features which we wanted but could live without were; email tracking, inbuilt email function, email campaigns and the ability to create and share documents within the software. Bitrix24 was a close second but Hubspot email tracking feature using Sidekick, and it's Clearbit integration through Zapier was a win. Another reason while I consider an investment to startups and small businesses are the inbuilt sales tools such as: Template, Sequences, Documents, Prospects, Meetings and Call Queue. Hubspot makes it easy for new users to acquaint themselves with the software through the inbuilt mini-tutorial. The simple and clean dashboard and organized tabs/dropdown options makes it easy to navigate the CRM. For features such as live messages and Reports, you'd need to upgrade to sales PRO at $50 monthly, but they offer a 30-day trial. Pros Email tracking feature Integrates with a wide range of marketing and sales softwares Task planning and management In-built Sales tools Ease of use with clean UI Low cost Review Source VR Verified Reviewer COO Sports Used the software for: Less than 6 months ### "suitable for both large and small businesses" November 7, 2022 5.0 Pros Well-organized Dashboard and intuitive UI make this tool really effective when it comes to properly understanding users' behavior. Cons Is a bit expensive, and of course you need a technician to properly set it Review Source VR Verified Reviewer COO & Co-Founder Food Production Used the software for: 2+ years ### "Best CRM and it's FREE! " June 20, 2018 5.0 Pros Easy to use, tons of customization, and it's free! is versatile that I it can be made to work for 90%+ small businesses out there! Cons Sometimes the reporting functionalities on the dashboard glitch or don't sum up correctly. But other than that, it's an amazing software! Review Source SC Sharon C. Career Specialist Higher Education Used the software for: 6-12 months ### "Why I love Hubspot" December 18, 2019 5.0 FANTASTIC! What ever makes my life easier is good in my book! It was scary to start with, but now Im a pro! I took advantage of the tutorials and short courses on here to train myself! Love it! Pros Im 52 years old and have never been good at using software. I was dubious at first thinking, I dont need this, I would rather to things the old fashioned way. How wrong I was! Hubspot has made my life so much easier and I dont have to worry about forgetting to make a call or send an email. Im reminded every day of exactly what i need to do. I create my own templates that can easily be automated. I can see exactly how many emails, calls, deals etc that I have made each month. My manager said to me about 9 months ago, "Sharon, if you use Hubspot it will become your best friend" Well, Fatima, YOU WERE RIGHT! Keep up the good work Hubspot! Cons I dont have many gripes to be honest, but maybe the call recording could be a little better. Its hard to hear clients at times and I often lose connections. Review Source Omer U. CSM & Android Developer Computer Software Used the software for: 1-2 years ### "Excellent CRM" February 20, 2019 5.0 My experience has been nothing but delight. We look forward to investing more in Hubspot. Pros Inbound marketing is king! Hubspot makes it so easy to attract and retrieve leads from our website and manage our customers. Closing deals, live chat, the Hubspot app, customer tracking are huge help for us in understanding our customer behavior. Cons Not much to say but since I have to write something here, perhaps if-else statements in the sequences would be helpful. Review Source SF Sandy F. Sr. Acct. Ex. Information Technology and Services Used the software for: 6-12 months ### "Daily User" August 9, 2022 5.0 I like how it works with other softwares to make tracking easier. Pros Once you learn the different steps, it is easy to use and makes life easier. When making sales calls it is good way to track and remind you of the next step. Cons A little confusing at first on all of the features. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) It wasn't my decision. Review Source VR Verified Reviewer Sales Coordinator & Account Manager Hospitality Used the software for: 1-2 years ### "HubSpot Sales Pro User Review " November 13, 2018 4.0 HubSpot is my main software for the account management postion in my company. Overall, it works great for my needs. Pros I have many contacts/companies that I reach out to on a monthly basis, and the template and secquence features are quite useful for managing my accounts. Cons I would have HubSpot improve the number of countries that we can call to through the CRM. As a lot of my contacts are international, it would be usueful to call through the CRM versus Skype. Review Source MC Matt C. Marketing Manager Events Services Used the software for: 2+ years ### "Awesome CRM" March 23, 2022 5.0 Pros Continues to improve and helps us with marketing, sales, and support for our company. Cons Not much we're displeased with. Could use more reporting flexibility and visualizations over time periods. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite couldn't handle forms and depreciated their email marketing tools. Review Source VR Verified Reviewer Chief Executive Officer Computer Software Used the software for: 2+ years ### "One of the best CRMs available " February 15, 2019 5.0 Pros The focus on usability and modern user interface sets HS apart compared to the traditional CRM apps. Cons The lack of extending the core functionalities by customisations is not supported. Having said that the customer segment HS is addressing may not need to do any customisations. Review Source GC Grace C. Executive Assistant Recreational Facilities and Services Used the software for: 2+ years ### "HubSpot CRM" June 30, 2021 5.0 Pros Overall, is incredibly user-friendly, organized, and the company itself offers great academy training courses (accessible online) and excellent customer service. Cons One con to this software, in my opinion, is that workflows are sometimes a bit difficult to learn and master. Review Source EP Elissavet P. Customer Support Online Media Used the software for: 1-2 years ### "Hubspot Review by Elissavet Pavlitsa" February 13, 2020 4.0 is very useful for my company. This last year we understood our customers and we can contact them with different kinds of channels through one software. Pros It is easy to use, even at the beginning. The Hubspot Academy can help you to understand every aspect of the Hubspot. Cons The reports that are available for Hubspot Starter or even that at the email templates you do not have the opportunity to edit as you wish the emails Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM The fact that is a free software, was a big pro, but after reading many reviews from your customer or from different articles about CRM softwares, Hubspot CRM is one of the best softwares Review Source VR Verified Reviewer Marketing Director Human Resources Used the software for: 2+ years ### "Hubspot CRM is a great tool with all the basic features you'll need for your customer management. " April 7, 2018 5.0 Pros You get all in one: contact management, company insights, deals, tasks, email integration, email tracking, lead analysis and tracking. Cons This tool will work great if you are running a small company or a growing company. For big enterprises this will probably won't be enough. Review Source AH Azalee H. Student Health, Wellness and Fitness Used the software for: 1-2 years ### "HubSpot CRM isn't the best...but it's good!" June 27, 2022 4.0 Great to start with, but I now use Zoho CRM. Pros Practical software for CRM management. It is very easy to use and there isn't a huge learning curve for new users switching from another software. Cons Not as good as Zoho CRM for cost. Zoho CRM includes more options and more complete CRM tools. Review Source Jhon Jaiver S. Developer Marketing and Advertising Used the software for: 1-2 years ### "se esta quedando atras si no se actualizan" April 17, 2026 5.0 mas de lo mismo, creo que el software ha evolucionado y las versiones GUI como las conocemos es lo que menos se va usar Pros todas las implementaciones que tiene es una herramienta muy bien pensada y esta muy facil de usar para mi negocio Cons creo que se esta quedando atras, debe mejorar en la implementacion de CLI, MCP y agentes de IA que es lo de hoy en dia Review Source Patrick E. Marketing Technologist Marketing and Advertising Used the software for: 1-2 years ### "Powerful and Easy to Use" June 19, 2017 5.0 Pros What stands out to me is the level of customer support that really digs into any issues that you might bring up. They are friendly and extremely helpful, always providing me with answer(s) and pointing me in the direction of one if they don't have it. Cons Reporting analytics feels confusing and data seems to be messed up from time to time. Obviously, this is a huge issue and always a struggle when providing it all to the client. Review Source GS Gabrielle S. Director of Marketing Hospital & Health Care Used the software for: 2+ years ### "My preferred automation system" October 17, 2019 4.0 Overall, positive, and I have renewed a few times. Pros Having used Pardot and Marketo, Hubspot is my preferred automation platform. I like the number of features that are included, the UI is easy to navigate, and I can manage a number of different marketing campaigns from one place. Cons There are significant reporting limitations and sometimes the basic customer service is challenging, as my issues are more advanced and require a deeper dive. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Horrendous email bugs with Pardot Review Source VR Verified Reviewer Course Building Technologist and Business Coach on the Education Team Used the software for: 2+ years ### "It's hard to use, but don't let that stop you" March 10, 2018 3.0 So much segmentation options so we can target very very specific customers and set them up with a customized funnel. Pros Hubspot is POWERFUL. But there's a lot of learning involved to use it the way we use it. We have over 120,000 emails to manage, that we segment/organize into various ways to market to them. There's so many different filter options and automation methods. Cons Hubspot is super complicated. There's a lot of tutorials/training on how to use Hubspot. But be prepared to spend a few weeks just learning the basics, and slowly adding to your knowledge. Even after two years of using Hubspot - I still find interesting new ways to use it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.