# Page 64 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 64 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 64 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1576-1600 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Elissavet P. Customer Support Online Media Used the software for: 1-2 years ### "Hubspot Review by Elissavet Pavlitsa" February 13, 2020 4.0 Hubspot CRM is very useful for my company. This last year we understood our customers and we can contact them with different kinds of channels through one software. Pros It is easy to use, even at the beginning. The Hubspot Academy can help you to understand every aspect of the Hubspot. Cons The reports that are available for Hubspot Starter or even that at the email templates you do not have the opportunity to edit as you wish the emails Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM The fact that Hubspot CRM is a free software, was a big pro, but after reading many reviews from your customer or from different articles about CRM softwares, Hubspot CRM is one of the best softwares Review Source VR Verified Reviewer Marketing Director Human Resources Used the software for: 2+ years ### "Hubspot CRM is a great tool with all the basic features you'll need for your customer management. " April 7, 2018 5.0 Pros You get all in one: contact management, company insights, deals, tasks, email integration, email tracking, lead analysis and tracking. Cons This tool will work great if you are running a small company or a growing company. For big enterprises this will probably won't be enough. Review Source AH Azalee H. Student Health, Wellness and Fitness Used the software for: 1-2 years ### "HubSpot CRM isn't the best...but it's good!" June 27, 2022 4.0 Great to start with, but I now use Zoho CRM. Pros Practical software for CRM management. It is very easy to use and there isn't a huge learning curve for new users switching from another software. Cons Not as good as Zoho CRM for cost. Zoho CRM includes more options and more complete CRM tools. Review Source Jhon Jaiver S. Developer Marketing and Advertising Used the software for: Less than 6 months ### "I love it is a technological tool that everyone should use" August 31, 2022 5.0 very good it has everything you need and in a few clicks you can do many things, every day you learn something new with the use of this powerful tool, without a doubt it is the best on the market and I would not change it for anything Pros It has many integrations with external sites, it is easy to use and I like that, you do not need to be a programmer to be able to connect your entire business, it brings everything you need in one place Cons It doesn't have systems that I can customize in limited versions, but that's fine since it has everything my business needs. Review Source Patrick E. Marketing Technologist Marketing and Advertising Used the software for: 1-2 years ### "Powerful and Easy to Use" June 19, 2017 5.0 Pros What stands out to me is the level of customer support that really digs into any issues that you might bring up. They are friendly and extremely helpful, always providing me with answer(s) and pointing me in the direction of one if they don't have it. Cons Reporting analytics feels confusing and data seems to be messed up from time to time. Obviously, this is a huge issue and always a struggle when providing it all to the client. Review Source GS Gabrielle S. Director of Marketing Hospital & Health Care Used the software for: 2+ years ### "My preferred automation system" October 17, 2019 4.0 Overall, positive, and I have renewed a few times. Pros Having used Pardot and Marketo, Hubspot is my preferred automation platform. I like the number of features that are included, the UI is easy to navigate, and I can manage a number of different marketing campaigns from one place. Cons There are significant reporting limitations and sometimes the basic customer service is challenging, as my issues are more advanced and require a deeper dive. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Horrendous email bugs with Pardot Review Source VR Verified Reviewer Course Building Technologist and Business Coach on the Education Team Used the software for: 2+ years ### "It's hard to use, but don't let that stop you" March 10, 2018 3.0 So much segmentation options so we can target very very specific customers and set them up with a customized funnel. Pros Hubspot is POWERFUL. But there's a lot of learning involved to use it the way we use it. We have over 120,000 emails to manage, that we segment/organize into various ways to market to them. There's so many different filter options and automation methods. Cons Hubspot is super complicated. There's a lot of tutorials/training on how to use Hubspot. But be prepared to spend a few weeks just learning the basics, and slowly adding to your knowledge. Even after two years of using Hubspot - I still find interesting new ways to use it. Review Source TP Teresa P. Customer Service Representative Retail Used the software for: 1-2 years ### "Hubpot" April 21, 2022 4.0 We use it on a daily basis everyday all throughout the day mainly for responding to emails. Pros That its a seperate email system that the whole company can see and use. Cons The fact that it sends us email in Hubspot and it also sends the same emails to my outlook account Review Source VR Verified Reviewer Assistente de Logística Consumer Goods Used the software for: 2+ years ### "Hubspot CRM" April 2, 2020 5.0 O gerenciamento de vendas ficou muito mais facil com essa ferramenta Pros Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas Cons Poderia deixar utilizar dois usuários por vez sem falar que algumas funções não funcionam de maneira adequada Review Source Syed F. Senior Manager Marketing Used the software for: 1-2 years ### "It not only posts or publish data but keeps you updated about the regular performance of the content" July 19, 2018 4.0 Pros It keeps you updated about the tracking performance of the posts and publish contents. We not only just watch over the performance of the engaging posts but can also deeply analyze which content and posts lead to generation of sales and leads. Cons Hubspot is a bit expensive tool and requires more experience for proper management of this tool and one can only gain the perfection and get the desired results after long term use. Review Source Jeff B. Digital Marketing Manager Financial Services Used the software for: 6-12 months ### "HubSpot provides a single platform solution for our integrated smarketing needs" October 2, 2018 5.0 We acquired HubSpot originally for the all in one marketing platform to help integrate our strategy. The CRM tool was a bonus that we now utilize as our database of record and have added the Sales Professional tool and are looking to add the Service tool next! HubSpot is built around the customer experience first and we are fully committed to this approach which makes them the best partner! Pros It's ease of use and the fact that all of our integrated marketing needs can be managed and executed in one place. Cons Upgrades occur so often that it is hard to keep up and sometimes the location of things evolve and move and you have to do some digging to see where they went. Review Source AC Apurba C. Software Integrator Computer Software Used the software for: I used a free trial ### "What I think..." June 25, 2023 4.0 Pros The integration of Sales Hub with HubSpot CRM creates a seamless connection, consolidating all customer and prospect information into a centralized database. This integration guarantees that our sales teams have comprehensive visibility into our contacts, communication history, deals, and interactions. As a sales representative, this integration empowers me to deliver personalized experiences to prospects and customers, thereby improving the overall quality of our interactions. Cons There may be certain limitations when it comes to customizing and creating distinct sales pipeline stages or intricate workflows. Advanced customization options might necessitate technical knowledge or the use of higher-tier subscription plans. Review Source KD Kristin D. Sales Marketing and Advertising Used the software for: 2+ years ### "HubSpot is a great tool for your business" April 10, 2020 5.0 I truly love HubSpot and I love all the new features they are always adding. It is a fabulous product and I have recommended it a lot to other people. Pros I love this CRM as it makes my daily task way easier. It is integrated with a ton of other products that I use and helps keep everything I am doing in one place Cons I think having better options for smaller teams would be great, but I understand having your product designed for much larger companies. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It was just a better fit for our company Review Source Dali M. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Good over all, but lack integration with marketing funnel" September 26, 2017 4.0 Pros Good and clear buyers journey organization. Great notes and tag feature to keep everyone on the same page. Cons Lack in integration with marketing funnel. There's little team collabration features. There's currently no outlook integration, which is the email client we use. Review Source DA David A. Télémarketeur Farming Used the software for: 1-2 years ### "Utilisateur regulier" August 30, 2023 5.0 Pros Bon CRM, très simple et rapide à prendre en main ! Cons Pas d’inconvénient majeur, indispensable à mon poste Review Source AV Allison V. PMM Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product!" June 29, 2022 5.0 Pros It was very user friendly and easy for me to understand with the library of training materials. Cons It was hard to get my sales team trained with this CRM. Review Source PE Piper E. Media Sales Executive Media Production Used the software for: 1-2 years ### "Thank you HubSpot" August 1, 2022 5.0 HubSpot was a true game-changer in my sales game. It helped me stay organized and was very easy to use. If I ever had a question, customer service was quick to get back to me. Thanks, again! Pros Thank you HubSpot for making the platform so easy to maneuver! I am especially grateful for the ease of integrating Gmail - whether creating templates, a signature, or sending emails from the software itself. You can easily track when emails have been opened, and reminded when you haven't received a response. Cons I wish there was a better way to export my contact/company notes. Review Source VR Verified Reviewer Manager, Marketing Outsourcing/Offshoring Used the software for: 1-2 years ### "Transformated Our Marketing Platform! " October 2, 2018 5.0 We have had a great experience with our Hubspot CRM. From support to performance, we've improved across the board and increased visibility to other members of our team. Pros Hubspot has been an incredible tool allowing us to consolidate all of our marketing softwares into one 'hub'. Its user friendly, and the support from our consultant and their customer service has been great. Cons The email and blog templates can be limiting if you aren't well versed in HTML. Review Source AS Andrew S. Chief Executive Officer Financial Services Used the software for: 2+ years ### "HubSpot CRM" June 17, 2022 5.0 Overall the HubSpot CTM was sufficient to meet my companies objectives, even on the free plan. Pros We used the free version which was able to meet all our requirements. The software was easy to use and set up and allowed for team collaboration. Cons There was no customer support on the Free plan (which is understandable) and it was easy to mas out the limitations on the free plan. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM Bitrix24 CRM was too complicated, and we found HubSpot much more user-friendly. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 CRM was too complicated, and we found HubSpot much more user-friendly. Review Source oM oscar M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "CRM integrado con el Email" October 3, 2022 5.0 Todavía estoy en proceso de aprendizaje. Pero mi experiencia está siendo muy buena. Pros Una de las razones por las que siempre dejo de usar el crm es porque no está integrado con el email. Al intentar usar dos herramientas lo dejo de usar. Hubspot integra tu email dentro de su herramienta lo que hace que puedas usar Hubspot como centro de tu trabajo. Me encanta Cons Todavía no he encontrado algo que no me guste Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/) Reason for choosing HubSpot CRM Todavía estoy en el proceso de decidir entre Hubspot y Streak Review Source VR Verified Reviewer Associate Founder Marketing and Advertising Used the software for: I used a free trial ### "This is a system that fully solves the problems of sales and marketing." September 30, 2020 5.0 The most important plus of Hubspot CRM is that it is free for any number of users, contacts / leads and deals. Pros HubSpot CRM can maintain a database of contacts, organizations and deals, store any information on contacts, organizations and deals by adding its own fields or using dozens of pre-configured fields (for each object, a Timeline is also kept - an activity feed to which calls, emails, meetings, notes, etc. etc.); Cons The CRM does not have an interface in Belarusian or Russian. Like most Western systems, Hubspot offers its system in English and several other languages (there is support for German, Spanish, etc.). The history of user actions on the site is limited to 7 days. Forms and chat for the site will have a Powered by Hubspot label. Review Source Ashley G. Content Marketing Specialist Internet Used the software for: 6-12 months ### "AWFUL" October 24, 2019 2.0 Seriously awful. I would never recommend HubSpot to a client. Pros It has some good ways to segment for emails and the social calendar is ok. I don't have anything else good to say. Cons It is SO HARD to use. I do email on a daily basis and this platform is one of the worst ones for email. It does have a lot of different way to segment out your customers but it is so hard to figure out how to get it to do what you want that it's not worth it. On top of that, creating an email is also super difficult. The platform won't do what I need it to and it will change fonts, colors, etc by itself. Review Source MVG Maria Victoria G. Senior account executive Internet Used the software for: 1-2 years ### "Makes their job" August 25, 2022 4.0 Pros Ease of use, it’s simple, it’s clear. Anyone at sales finds it useful for their day to day ops and opps Cons It’s not built to manage complex deals. It could be great to add mandatory/default objects to complete while qualifying prospects. The same with negotiation stages. At the same time, system would be smart enough to interpret the health of the company’s pipeline/commitment Review Source OL Osdwall L. CEO Telecommunications Used the software for: I used a free trial ### "A really good to sales team." November 9, 2021 4.0 Overall I like it very much, it is helping a lot with my day-to-day activities and follow-up with my team and clients. Pros I like the fact that you can add or edit any information related to any client, add contacts, add notes, send emails, and a lot more. Cons The bigger you get all information and reports it will get more and more complicated as you go. You maybe need a person to handle the CRM only, to help you keep it on track and not to lose control. Review Source Chris W. Operations Manager Telecommunications Used the software for: 6-12 months ### "Intergration is Good, But Needs Work" December 29, 2018 4.0 Pros When using this software, the integration of email, reminders, and notes is really good. The tool, if given access to your email client, will allow you to send emails directly to the customer. The notes can be viewed by users within the system as well, and allow them to update as needed as well. Reminders are easy to set as well. Cons Navigation seemed to be difficult for some. While setting up "New Deals," going to the wrong place was common as while it may be logical to go to one specific place, doing this task is somewhere that the average person may miss it. 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