# Page 67 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 67 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 67 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1651-1675 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Official Member of Forbes Agency Council Marketing and Advertising Used the software for: 2+ years ### "A good simple and free CRM that integrates well with GSuite" December 11, 2018 5.0 Pros Integrates with Gsuite and allows you to keep track of all client communication. Great for services businesses—and a great price. Cons No complaints so far, this is nicely decoupled from the marketing software which is perfect for our use. Review Source William T. Technical Director / Owner Marketing and Advertising Used the software for: 2+ years ### "Hubspot currently the best CRM available" December 16, 2017 4.0 Pros After having to put up with almost every single CRM out there from Salesforce, Pardot, Marketo, Eloqua, and Exact Target -- nobody's done it better than Hubspot. They've managed to simply and make more intuitive the tools necessary to marketers. I also found their progressive profiling capabilities incredibly smart and easy to configure Cons You get what you pay for with Hubspot, they are expensive -- there's no easy way to say it. I also don't like how their customer service and sales team have recently started feeling a little bit like car salesman trying to close a deal. Review Source VR Verified Reviewer Drywall and ceilings installation Accounting Used the software for: I used a free trial ### "Drywall partition" April 8, 2024 5.0 8 years of experience for age of 29 years Pros Suspended ceilings installation Painting Cons Interior & exterior painting House painting Reason for choosing HubSpot CRM Ceiling, Aluminum windows, Aluminum door Review Source Ally B. Inbound marketing manager Security and Investigations Used the software for: 2+ years ### "I enjoy the interface and all the capabilities Hubspot offers, however have some issues with repors" May 9, 2017 4.0 Pros Social publishing, lead scoring, easy to use, calendar, i like that I can do a lot of different things in one platform Cons Report dashboard is difficult to understand. Would like a hubspot employee to set up a customized dashboard for me Review Source Jose S. Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Its the basic must have app for every company looking for contact management, sales and web traffic." March 23, 2018 5.0 Tracking email its a must in my company, help us to follow almost any action of our workflow (sales, support, invoice, etc) Pros The easy setup, template creations, and of course the tracking email that its my most used feature for sales. Cons I think there is no cons in this CRM, but if I have to say something I think its no to accurate the tracking history, because sometimes I really don't know what happen with an email. Review Source KD Kevin D. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Works Perfect for my business!" January 14, 2020 5.0 I have used hubspot since 2016 and overall this product works for me. We have had small hiccups with the product but nothing major in almost 4 years. Very reliable software. Pros The best part of this product is that it is free unless you want to purchase additional features. It does not cap you at a set amount of contacts. Cons There a bunch of features I do not want or need that are a paid feature. It throws my recruiters off because we do not use these features. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Price Review Source MZ Matt Z. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "This is the one, practically regardless of the size of your business" December 5, 2019 5.0 This was an easy platform to setup for my business, and HubSpot is best in class when it comes to onboarding. Pros It's easy to use, and can grow with you as your business grows. HubSpot relies on more than just a product to to ensure you're successful, they truly care about onboarding and product adoption within your organization. Cons IF I had to come up with one thing I dislike, I suppose it would be that some features are buried and easily forgotten. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Good Software and Must have for every sales person" March 4, 2019 5.0 its been awesome Pros I use this software to manage my prospects . Best part about this software is that it can integrate with gmail and track my emails . It simply notifies me the moment my mail is opened and yes its free .. yes you heard it correct its free ... we recently upgraded to paid version for calling feature and its simply awesome . Cons nothing as of now its a perfect piece of software Review Source Jesse M. Webmaster Automotive Used the software for: 2+ years ### "The best free CRM available on the market!" May 10, 2018 5.0 Pros Excellent contact management system, great phone calling integration, and excellent lead functionality. Cons Does not include mass email marketing, that is a paid service only designed for big business, it lacks a small business solution Review Source VR Verified Reviewer Head of Community & Operations Non-Profit Organization Management Used the software for: 2+ years ### "About Hubspot CRM" September 29, 2020 4.0 I use and suggest hubspot without hesitation. But you need to read or watch some materials. Pros I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software. Cons It is a little bit complicated for new starters. There is an essential need to onboarding education but there more than enough material offered by Hubspot. Review Source VR Verified Reviewer Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Hubspot was a great CRM we have used." May 17, 2022 5.0 It was a really great experience with the . Pros Its been really a great experience with Hubspot. We have used it on daily basis with our team. Cons Its a little complex and not as easy to understand in the beginning but with the help of resources and academy everything works out. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source DL Damian L. It Professional Used the software for: 1-2 years ### "Hubspot isn't just a CRM, it's a completely new way to run your business" January 23, 2018 5.0 handles the basics of a CRM system -- contacts, companies, deals, tasks -- very well. The user interface is easy to use and HubSpot update both the UI and the features regularly. Support is easy to deal with and quick to respond. Plenty of training materials and not that hard for users to learn on their own. Pros We implemented thinking it was simply a CRM but quickly realized that it is a way of thinking and interacting with all people, both internal and external to our team. Hubspot is best for teams looking to make the jump from where founders are doing all the sales to now having a professional team, even potentially distributed group, doing the sales, marketing, and anything else representing the business. Cons There is very little I don't like. The biggest challenge is that the system has SO MANY functions that it does take concerted effort to educate yourself and your team on how to best implement and leverage Hubspot. Fortunately, there are tremendous free resources Hubspot offers to make sure that your onboarding is smooth and ROI is high. To ensure this worked for us one person on our team worked to become facile with these resources and then was the directly responsible individual for learning and training people on our team to make sure we were efficient and effective. Don't try to learn it all, there is simply too much that is offered Review Source LH Lena H. Director Human Resources Used the software for: 2+ years ### "Best CRM I've used!" March 6, 2021 5.0 Pros Easy of use, really like that it integrates with so many different apps. so easy to customize view and create properties, dashboards, reports. Customer support is great and our monthly meetings with \[SENSITIVE CONTENT HIDDEN\] are valuable! Cons Only con is that we can create the same email signature that we use in Outlook Not a big deal though Reason for choosing HubSpot CRM a less costly option than Salesforce, an much more user friendly. For a smaller organization, we didn't need all the bells and whistle Review Source Paul M. Owner Investment Management Used the software for: 1-2 years ### "Surprisingly Great Free Version" September 4, 2018 5.0 CRM for investor and other real estate contacts. Pros We love it! We use it everyday. Many free versions are so limited that they are not that helpful, but not Hubspot. Cons It seems that, at least in this version, we can't search universally. For example, today I wanted to search my 900 or so contacts for a specific one that I had certain notes about. I could not find that contact through search. Review Source Gordon W H. Digital Project Manager Design Used the software for: 1-2 years ### "Robust Feature set with User-Friendly Tools And Powerful Backend Integrations." February 5, 2019 5.0 An affordable and approachable way for small-to-medium businesses to grow into a marketing automation solution Pros I like that this solution easily adapts to the user. The concepts, documentation and support is top-notch for end users who want to get started with marketing automation and a CRM. On the flip side, there are powerful and scaleable developer tools and access to help feed the CRM and thus drive more complex campaigns. All of this is capped off by great analytics and reporting tools which is a must for a solution of this nature. Cons While not often, there are times where integration or other features are somewhat limited and there needs to be additional, custom programming which needs to be applied in order to achieve the desired functionality. Review Source VR Verified Reviewer CEO & Cofounder Information Technology and Services Used the software for: 1-2 years ### "Simple generic Sales CRM" August 5, 2022 4.0 Very good, very easy to track in mobile app Pros Ease of tracking sales calls once entered into the system on a mobile app Cons Creating contacts and sales lead sometimes creates soo many duplicates when used on the mobile app Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HubSpot CRM Free and easy to setup Review Source AN Antonio N. Director de Proyectos y ecommerce developer Information Technology and Services Used the software for: I used a free trial ### "Mucho ruido y pocas nueces." October 28, 2022 3.0 Son una gran academia de puertas abiertas para aprender sobre inbound marketing, ese es su fuerte, mucho ruido bello de conocimiento pero su Crm es un pocas nueces de utilidades y vetusta su Interfaz no tan visual ni gráfica como Bitrix 24 Pros Lo mejor que tiene este Crm es el seguimiento de tasas de aperturas de email que envías a clientes potenciales incluyendo las cuentas de Gmail que puedes integrar a este Crm. Un 10 esa cualidad. Cons Su panel no es visual, es pesado hacer los seguimientos allí, la curva de aprendizaje es alta y extensa para poder integrarlo a tu empresa. No cuenta con uma eficiente gestión de formularios ni campos personalizados en abundancia como si lo tiene el Crm ruso de Butrix24 que le gana por lejos. Review Source AJ Aaron J. Sales Retail Used the software for: 1-2 years ### "The Amazing Hubspot" October 2, 2019 5.0 Its been great. Pros This Software is great for managing accounts. We generate 100's of new leads a week and this keeps them all organized. The filters make it easy to keep straight and then tasks make it easier to manage and follow up with exact dates and times . Not to mention the workflows that you can enroll clients in. Cons Is there anything not to Like? its a great software Reason for choosing HubSpot CRM great product with abilities for email blasts and all the marketing features. Makes it great especially scheduling social media posts from it. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Had more functions and capabilities Review Source Amelia K. COO Entertainment Used the software for: 2+ years ### "Hubspot saves time! " April 8, 2020 5.0 Pros I run all operations for Aftontickets.com and Myafton.com and Hubspot has been a great resource for us. Cons We learned you don't have to pay for all the automated features - the free version should be adequate for most businesses. Review Source VR Verified Reviewer Office Manager Internet Used the software for: 1-2 years ### "great for automation" October 8, 2018 5.0 Pros everything in one spot! that is by far my favorite thing about hubspot. you can automate so many thing including emails to customers or potential customers as well. Cons Hubspot does offer 3 pricing tiers. However, they all come with quite the price tag! they do offer a lot of things on their lower plan, the basic plan, but it can still be very costly for a smaller business per say. Review Source CA Corey A. CEO Professional Training & Coaching Used the software for: 2+ years ### "HubSpot is awesome!" December 18, 2019 5.0 HubSpot has been phenomenal as it allows me to centralize my marketing and sales initiatives in one centralized portal. Pros Integration with Gmail, email tracking, meeting tool and the sequences feature. Cons The inability for sequences to send to multiple consumers simultaneously and the inability to fully customize the emails sent to those that book meetings via the meeting tool. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Affordability and ease of customization to my respective needs. Review Source VR Verified Reviewer Credit Operations Manager Financial Services Used the software for: 6-12 months ### "HubSpot has helped us optimize our customer's potential" December 30, 2019 4.0 Overall it has been a wonderful experience as we're definitely getting more out of our leads. Pros Hubspot allows us to manager our leads as all interactions (calls, chats, meetings) are stored on one page. Everyone in the organization is able to pick up where the last person left using this software. The basic functionalities are fairly easy to use which is great as our entire sales team is on this. Cons As a manager, I need an overview function to see real time updates occurring on all leads. In a sense, I need a quality assurance function built into HubSpot. Review Source ZM Zeke M. Real estate agent Real Estate Used the software for: Less than 6 months ### "Zeke’s review" January 13, 2022 4.0 Pros It’s clean, it’s simple, it connects to just about all the software I use. Cons It takes a second to learn but that comes with all software Review Source Michel G. SEO/SEM & Digital Marketing Strategist Internet Used the software for: 1-2 years ### "The most intricate and complex tool ever, simplified." October 12, 2018 5.0 Pros Anyone can use this tool. The free certifications definitely helped me familiarize myself with the platform and explain it to my clients. Whether you're looking formarketing automation on an entire migration, the staff is extremely well dedicated and finished their job within HOURS. Cons It is a complicated platform, so get ready to do some learning. Its long, but it's all worth it. Review Source VR Verified Reviewer Content Strategist Computer & Network Security Used the software for: 2+ years ### "HubSpot is Great!" August 10, 2018 5.0 GREAT! Pros This is a great option for SMBs who don't want to buy SalesForce. It also plugs in nicely to SF, but you'd have to hire a SF engineer to make it work. Cons As noted, if you want to integrate anything, a developer is required. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.