# Page 68 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 68 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 68 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1676-1700 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Content Strategist Computer & Network Security Used the software for: 2+ years ### "HubSpot is Great!" August 10, 2018 5.0 GREAT! Pros This is a great option for SMBs who don't want to buy SalesForce. It also plugs in nicely to SF, but you'd have to hire a SF engineer to make it work. Cons As noted, if you want to integrate anything, a developer is required. Review Source Martyna M. CERTYFIKOWANY SPECJALISTA GOOGLE ADS Internet Used the software for: 1-2 years ### "HubSpot CRM Review" October 2, 2018 5.0 My overall experience with HubSpot is great - it helps me to organize my daily work much better and thanks to HubSpot I do save a lot of time. Pros HubSpot is the most convenient CRM I've ever used. It can be connected with other tools so I can write emails and make phone calls using HubSpot. Thanks to HubSpot, work is much easier. Cons HubSpot has lots of different functions, so it takes time to discover all of them :) Review Source BC Barry C. principal Real Estate Used the software for: 6-12 months ### "Ease of Use " July 7, 2022 4.0 Very happy with the CRM. Pros Like the email tracking, I now can see if a contact has opened the email, and how many others opened my email. Easy to use, able to move quickly adding a prospect. Cons I have tried to use the future task aspect, yet it doesn't work for me. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) Reason for choosing HubSpot CRM Ease of use, allows for multiple emailing Review Source Hana D. Frontend Web Developer Insurance Used the software for: 2+ years ### "Best CRM Out there" January 12, 2019 5.0 Pros This is the most flexible drag and drop template builder out there. This makes any template easier for the developer to build for, and for users to manage content Cons Inability for users to move around modules within a page/email Review Source KR Kassy R. Instruction Lead E-Learning Used the software for: 6-12 months ### "Contact Management and Email Sequencing " June 29, 2022 5.0 Pros Hubspot is a great way to track activity with a customer and make notes. We love the email sequencing features which allow us to set up templates and schedule emails either individually or as a group. Cons I truly believe there are very little cons to using Hubspot. I think a feature that would benefit them would to give the the option to not only email a client but to text them. Review Source SH Sandesh H. Talent Partner Staffing and Recruiting Used the software for: 6-12 months ### "Super Friendly App" June 10, 2020 4.0 Apart from the price point, i'm happy with Hubspot. Chrome extension, email notifications, Gmail add-on, exhaustive collection of 3rd party apps in their marketplace, classy chat support team and more - Hubspot sure knows how to make their software super friendly and productive. I use it every day. Again pricing is a huge turn off Pros I think this is one of the finest CRM Software that i have liked and continue to. Hubspot is fully loaded with amazing features. Best of full - Most can be configured without much help. They have a robust community and discussion forums. Their customer support/chat support team is top notch. I'm yet to see a company with that kind of responsiveness. Cons Very expensive. For most part - their free version holds good. But just to be clear - it's basic, very basic. But upgrading is super expensive. Although their target market is SMB's, i wonder why their upgrades are so very expensive. If the prices are brought down, then undoubtedly Hubspot can be unbeatable Review Source FB Freo B. Developer Information Technology and Services Used the software for: 6-12 months ### "Complete CRM Tool" March 25, 2022 5.0 Really great! I highly recommend this to anyone! Pros I like the API integrations and there are lots of features that can be done in the CRM. The best CRM tool so far! Cons I can't think of anything. They have a free trial that has a lot of features, and even the subscription base is pricey, it is all worth it because this tool/software really works. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing HubSpot CRM Hubspot works and it is very easy to use. Review Source ND Nuri D. Project Manager Real Estate Used the software for: 1-2 years ### "Awesome Software, worth it if you can afford it." May 12, 2022 5.0 It was great, we used it for around 2 years and we loved it. I advocated for us to switch to the paid version so we could get more features however after reviewing price quotes, we just had to go in a different direction. Our business is small and growing, so we could not afford it, however in a different scenario, we would have gone for it. Pros Very user friendly. Interface is pretty great and easy to follow. Cons I think the greatest con here is the price. Switched from [Podio](https://www.capterra.com/p/128631/Podio/) we needed more easy to use features Review Source AP Andrew P. Business owner Food Production Used the software for: 6-12 months ### "Andrew snow cone " February 18, 2022 5.0 It help me to keep track of everything Pros The pipeline was the key feature I love the most Cons They was nothing I didn't like about the product Review Source Steven W. Operations Computer Software Used the software for: 2+ years ### "Keeping Everyone on The Same Page" May 29, 2019 5.0 With sales being a hat many of our member wear, HubSpot keeps us in-the-know on the current happenings of each opportunity as well as keep us moving to make sure each deal has a next step. Pros Hubspot has all the features you need to keep the team apprised of details and next steps around a sale. From the stages in a sales life-cycle to the ability to track notes and tasks on a sales opportunity, Hubspot really gives us everything we need. Cons I would like more predefined drop-down of usual cases a deal fails. This way they could be organized by category and easily do a retrospective on lost sales opportunities. Review Source Lairs J. Marketing Director Computer Software Used the software for: 1-2 years ### "Depends on your size" August 8, 2019 3.0 Pros I like how easy it was for me to figure out granted I've had a lot of CRM experience. I like how complex it can get if you want it to and I like how simple it can be if you want it to. Cons I wish the AB testing was more robust and the permissions was more intense, too many rookies doing complex things that has messed up our data. Review Source James M. Owner & CEO Consumer Services Used the software for: 1-2 years ### "Everything I need for my business... with a free price tag!?" May 12, 2016 5.0 I was fortunate enough to get to use HubSpot's full application for a short while in my day job, but there is no way I could ever afford it for my own service business that I have just started growing recently. However, I was so sold on their platform that I wanted to try the free CRM. I love the organization and the ability to create custom fields. It is such a clean and simple, yet powerful CRM. Pros Label and track lead source, contact status, etc. I keep all my contacts in my phone contact list for easy calling, but HubSpot helps me maintain more details on them. I love assigning lead sources so I know where my clients found me, especially in these early months of my business. Cons There is no con to the CRM in my experience and my opinion. I wish their full platform wasn't so crazy expensive but I am very thankful they offer the CRM for free. Review Source Ehab M. Chief accountant Retail Used the software for: 1-2 years ### "its very easy for use" October 18, 2021 5.0 Pros Very good at keeping clients' files, whether invoices or reports for each client Cons Please put a place to record the customer's phone number so that he can be contacted through the site Review Source VR Verified Reviewer Marketing Communications Specialist Consumer Goods Used the software for: 6-12 months ### "Hubspot CRM was the first CRM that I really enjoyed and was great for day to day tasks." May 11, 2018 4.0 Pros Hubspot CR is great for a lot of reasons but primarily I found it to be the strongest when it came to assigning tasks, organizing leads and contacts and putting together practical strategies within the CRM for our team. It was also a free to use platform which allowed us to get our feet wet without having a huge commitment Cons There is somewhat of a learning curve and it is definitely not has robust as other CRMs that we have used such as SugarCRM or Salesforce. This isn't a bad quality but it is something which we liked less. Review Source PM Petronela M. Operations Manager Used the software for: 2+ years ### "Left with no support" October 23, 2017 1.0 I liked the ability to track the emails however not very accurate. I have been a loyal client even before becoming big and they have cut my account because apparently have been invoices unpaid. The system is automatic so the payments were taken automatically from the card. I was not aware of payment issues as they haven't sent any email or alert. They cut my account without even being aware of it and when I noticed limits on the emails I found out I was no longer on pro account I was on the free account. When I took the matter to billing they simply ignore me and just say I need to register again on the expensive plan. Nobody wants to help and I get in dead end with both sales and billing. I feel frustrated as I am one of the customer who helped hubspot grow and have invested in them to have to be left and thrown like that. NO SUPPORT WHATSOEVER! Cons I AM very disappointed with the customer service, billing, system issues not alerting of payment issues and not respecting customers! Review Source Greer T. SEO Marketing and Advertising Used the software for: 1-2 years ### "Didn't know software like this existed!" March 5, 2020 4.0 Overall, it's a tool I didn't know I needed and now it is an essential part of my email and CRM strategy. Pros The logging and tracking of emails has been most helpful from a sales perspective. The templated email options are great too. Cons I dislike how it constantly logs itself out and unless I'm actively paying attention, it's logged out about 50% of the time so half my emails are not being tracked. Review Source Eric M. Digial marketing Marketing and Advertising Used the software for: 1-2 years ### "Exceptional CRM software" July 29, 2022 5.0 Integrated into our sales process. It is useful to see when leads are opening emails so as to contact them when they are thinking about the products/services. Pros A very nice CRM and email marketing platform. I ile the ease with which you can drag and drop email newsletters to target different customers. Cons I wish they had more messenger based CRM features like inbuilt whatsapp integration. Reason for choosing HubSpot CRM Good CRM reputation Review Source SP Samhitha P. Product Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Very useful for Sales, Reporting" June 9, 2020 5.0 Truly an amazing platform to manage sales & reports with features like meeting links, documents, deals, customization, workflows, automated personal emails, notes, calls and many more. I have worked with implementing this at our company and totally feels worth it. Pros The ease of doing things. It's just amazing. Sales personnel can take notes, add documents, followup with leads whenever they would open an attachment, take calls, send emails, update information, all at the same place. You can also set automation, workflows, chat with fellow sales in the same platform without leaving. You can also set meetings, where we had to spend extra money to set up meeting links for demos. Really happy with the offerings and recommend it 100%. Cons Nothing as of now. Onboarding calls may increase but the support is really good. This isn't allowing me to leave without writing anything in the cons. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) We weren't very happy with the Freshsales product. We had to duplicate data with freshsales, freshcaller, freshchat etc. But with many automation's are possible and all are in single platform. Review Source Jack D. Co-Founder, Account Director Used the software for: 1-2 years ### "Feature-rich free CRM" March 16, 2018 4.0 Great initial foray into deploying a CRM for my marketing business. Pros HubSpot's CRM is a great free option for small and medium sized businesses that need a slick interface for tracking client information and sales deals. While the paid versions of HubSpot Sales allow for more advanced tools for sending/tracking calls and emails - and are arguably necessary for a proper sales workflow, the essential features are all here for free. Email tracking works great and the CRM integrates well with Gmail to give you valuable information alongside any correspondence. Cons This CRM is meant to be used through the HubSpot dashboard, so if you're using the free version without the premium sales tools, you'll be doing a lot of reconciliation between this CRM and your sales workflow - the Gmail integration has some limitations. I switched from to a more Gmail-centric CRM because that better suits my preferences for our sales team, but on the other hand if you are using HubSpot Marketing then you'd be much better served by taking advantage of the CRM/Marketing crossover. Review Source Alejandro G. Founder & Director Consumer Services Used the software for: Less than 6 months ### "Amazing Capabilities with great pricing structurea" January 6, 2022 5.0 It's my CRM of choice. I tried a lot of similiar services but HubSpot did it for me! Pros I love that HubSpot integrates with a lot of other software so that it enables you to keep using the tools you are used to. Also you can pay for the services you really need. Cons I think the UX takes a little to get used to. It's not that intuitive. Also the sales funnels are a little weird. Reason for choosing HubSpot CRM Better pricing structure and integration ecosystem Review Source VR Verified Reviewer Junior Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Really complete Marketing Tool" February 9, 2018 5.0 Pros I really love this tool, one of it´s best features are the Dashboards with reports and the new Analytics. This really helps us know where our leads come from and how we can make the process better. Cons Sometimes there are bugs, but these get solved very quickly by the customer success team. I am also missing more integrations, but there are always solutions with Zapier. Review Source Bruce C. Digital Marketing Strategist Hospitality Used the software for: 1-2 years ### "A Great Marketing Automation Tool" August 27, 2019 5.0 I really enjoy using Hubspot. It was the first automation tool. Pros Its a great automation tool for small to medium size businesses. It makes email automation and creation very easy. Cons I find there were some limitations to some of the features such are variable signatures on emails. It could only handle about 20 variations. Not very good when you have a company that needs 35 variations. Review Source VR Verified Reviewer Director of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "The CRM is great if " October 17, 2018 4.0 Pros You pay for it and you have marketing attached. If you don’t use the the full version of hubspot, this leaves something’s to be desired. Cons Only cons are the free version is pretty limited, but that’s to be expected Review Source EO Emily O. Business Development Computer & Network Security Used the software for: 1-2 years ### "HubSpot is the best CRM - hands down" April 7, 2022 5.0 Pros I love that Hubspot is so user friendly. We can manage everything from sales, to partnerships, to marketing - essentially all of our operations in one place. We love it. Cons The logo is orange. Seriously - there's not much to dislike. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "It's a great solution and easy to use" March 8, 2024 5.0 Pros It's a tool that it's actually simple to use and with a good pricing Cons I would like this to integrate better with different external solutions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.