--- title: "Page 7 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 7 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=7" page_type: "reviews" language: "en" --- HubSpot CRM 4.5 (4485) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Page 7 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 151-175 of 4485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Remco M. RevOps Specialist Management Consulting Used the software for: 2+ years ### "HubSpot enthousiast" March 11, 2025 5.0 Really happy with HubSpot, I have experience with other CRM systems but HubSpot just does it to me Pros Interface is very user friendly since and recognizable once you are familiar with it. Easy to navigate and also for an admin, easy to set up and maintain a clean portal Cons Options are limited to the kind of license you have Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Ease of use for non developer is much higher Review Source Hampson S. Project Manager Construction Used the software for: 6-12 months ### "A dependable CRM, boasting superb automation, ideal for small businesses." May 10, 2025 4.0 Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher cost, and learning advanced tools takes time. Pros User-friendly, effective lead tracking, automated workflows, and email integration are included. Basic CRM functionality is provided by the free plan, with advanced plans scaling to accommodate business growth. Cons A steep learning curve, occasional bugs, limited free plan customization, and high prices for advanced features are drawbacks. Pricing can become costly as needs evolve. Review Source JS Jay S. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Collaboration Benefits and Awesome Tracking Tools" July 1, 2025 5.0 HubSpot CRM helped our team collaborate more smoothly with shared pipelines, notes, and tasks. It’s a clean, efficient system—though some advanced tools require a budget leap. I would definitely miss it if we more to switch platforms. Pros HubSpot CRM actually makes tracking leads feel like a game! It’s super intuitive, easy on the eyes, and integrates with everything. Cons I would say that some important tools are the main ones behind the paywall. The free version is generous, but scaling can get pricey fast. Reporting could also use more customization. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We have scaled our business and needed a more robust suite of features and tracking. Review Source AC Augustin C. Conseiller en investissement Financial Services Used the software for: Less than 6 months ### "Utilisation commerciale BtoC" April 25, 2025 5.0 Pros Interface très intuitive et facile à prendre en main, même pour les débutants Large éventail de fonctionnalités pour la gestion des contacts, du pipeline et du suivi client Très agile pour des cas d’usage BtoC : personnalisation simple des champs, segments, workflows Outil puissant mais accessible, qui s’adapte facilement aux besoins d’équipes commerciales ou marketing Cons Le grand nombre de fonctionnalités peut parfois déstabiliser au début La prise en main complète nécessite un certain temps d’adaptation Il faut investir un peu de temps pour configurer l’outil selon ses besoins Une formation ou un accompagnement est conseillé pour exploiter pleinement le CRM Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Plus adapté à une utilisation BtoC. Prix. Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best CRM on the market" April 28, 2025 5.0 I have been working with Hubspot for many years (also in various companies) and for me it is the best CRM on the market. The work at contact, company and deal level is ideal and enables great cooperation. Pros Very good CRM that allows a quick and intuitive insight into the customer base Cons Duplicate detection could be better. Unfortunately, duplicates are often created. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "HubSpot CRM is an impressive communication tool that help streamline admissions." February 4, 2025 5.0 HubSpot CRM has been providing impeccable services that has helped streamline our admissions. It makes it easy easy to communicate with our prospect students. HubSpot CRM also provide very important insights that allows us to improve our relationship with our prospect students. Pros HubSpot CRM has excellent communication tools like live chats and video calls that makes our communications with prospect students very smooth. Its analytics and reporting tools provide us with meaningful insights that help us improve our interactions with students to build strong relationships. It has personalized interactions tracking features that makes it easy to follow up on our engagements with prospect students. HubSpot CRM is very flexible and we had easy time customizing it to fit our needs. Cons We have not encountered anything less useful in HubSpot CRM. It has never given us any challenges and there has been no complaints. Review Source AL Abigail L. Owner Marketing and Advertising Used the software for: 2+ years ### "Simple Yet Capable for Businesses and Grows with You" March 16, 2025 5.0 HubSpot CRM is the core of all things HubSpot - so anytime you add something here, it shows up in every other aspect of the customer experience. You can organize records in contacts and companies, see everything in one place, and make smart data-driven decisions based on the information you gather. Pros The HubSpot CRM is user-friendly and all connected for small business owners. Cons I don't have any complaints at this time! Review Source AM Arshad M. Process Optimisation Specialist Hospitality Used the software for: 2+ years ### "HubSpot in Review" January 27, 2025 5.0 Overall a great CRM & business automation & data integration tool. Definitely delivers huge value to a business. With the right planning regarding regarding package and users, ROI can be positive. Pros Feature available are extensive and is an all inclusive software that can manage most if not all required business requirements. The interface is also amazing and highly intuitive Cons The pricing is quite high especially coming from a South African billing perspective. Understanding the different packages and pricing options can be difficult. Review Source DK Daniel K. Assistant Center Manager Real Estate Used the software for: 1-2 years ### "Hubspot CRM is a tool to use" May 8, 2025 5.0 Our company has used Hubspot to track and progress potential clients. It is easy to use and able to easily assign clients to the appropriate sales lead. Pros I like the reminders and follow up with potential clients. Easy to use and able to fill out. Cons Sometimes have multiples of the same prospects can be an issue migrating or merging it to one. Review Source CW Clay W. Agency Owner Insurance Used the software for: 1-2 years ### "Nothing does better" July 11, 2025 5.0 Pros Super easy to create an account even if you’re new, adding old databases is just as simple. Like if someone was using Excel before, you can just import the contacts, map the columns and even make new ones later on. Cons Still can’t find anything I don’t like with this CRM, it’s free and open to use. You can import as many contacts as you want. Review Source VR Verified Reviewer Golive onboarding manager Information Technology and Services Used the software for: 1-2 years ### "interactive tool designed to streamline sales, marketing, and customer service. " February 28, 2025 4.0 A good tool for tools for sales, marketing, and customer service. Pros ease of use for basic CRM functionalities, good customer support and automation in updating the notes Cons limited integrations to other platforms ,learning time to learn advance features Review Source JW James W. Senior Rev Ops Executive Human Resources Used the software for: 1-2 years ### "Great for smaller companies" March 10, 2025 5.0 Positive, especially if you need a cheaper CRM to get your business off the ground! Pros Ease of use. Hubspot is incredibly user friendly and easy to use for beginners, but still has enough functionality/customisation to fit a variet of business needs Cons The layout. I don't find the platform to be visually digestible, with the colour scheme dark and washed out compared to other providers like Salesforce which are a lot brighter, making things easier to locate Review Source LY Levi Y. Director of Sales Construction Used the software for: 1-2 years ### "HubSpot For the WIN" April 28, 2025 5.0 I have used HubSpot in a couple different companies and I have been happy with what I have seen. I was able to easly adapt to a new platform and use it right away. Pros HunSpot has the ability to modify the page to see what I would like it to see. They make the work flow easy and the milestones help me move through the leads easy. Cons I wish I had the ability to make more changes on my own. Then again that might be a restriction is permissions. Review Source OA Omolayo A. Finance Lead Logistics and Supply Chain Used the software for: 6-12 months ### "My Review of HubSpot CRM" April 16, 2025 5.0 Overall, my experience with HubSpot CRM has been pretty solid. It’s easy to get the hang of, helps keep things organized, and makes staying on top of leads way simpler. It’s not perfect, but for a free tool (or even the paid version), it gets the job done without much hassle. Pros I liked how easy HubSpot CRM is to use. The layout is clean and everything’s intuitive. Plus, the free tools are solid for small teams. Cons Some features are locked behind paid plans, which can be limiting as your needs grow. Review Source AH Adele H. Sales Specialist Machinery Used the software for: 2+ years ### "Good as CRM " March 22, 2025 5.0 This is a complete CRM for our heavy client management needs Pros This is easy to use with a pretty layout and smooth integration into the majority of online marketing services Cons That free plan is not enough for clear management of large contact lists, and subscriptions are pricey Review Source RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best CRM in Internet History" April 8, 2025 5.0 I overall love hubspot. I honestly think it's the best crm. Pros I like that they let you start with a free plan and level up when you scale Cons I don't like the hubspot branding on the free plan Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Trying to stay on top of leads" May 28, 2025 4.0 Got into HubSpot mainly to stop losing track of deals. Getting lost in email threads or someone’s memory. Pros Setting up contacts and pipelines took longer than expected. Didn’t always make sense right away, but after a few tries, started clicking. Cons Now using it mostly to keep notes and see last interactions. Still ignoring half the features but it’s already making things less chaotic. Review Source RB Rian B. Technical Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Support work client insights." April 17, 2025 5.0 It allows for easier organization of client support histories, which in turn helps me respond faster and with more context to recurring IT problems. Pros The free plan of HubSpot CRM includes contact management and activity tracking features, which is useful for recording client interactions and following up on IT support requests. Cons Some more advanced options such as detailed reporting are available only on paid plans, which may be a bit overkill for a small business such as Artamara Digital Berkah. Review Source SM Safia M. Project Lead Marketing and Advertising Used the software for: 2+ years ### "Great for sales" May 14, 2025 5.0 Great experience with Hubspot CRM, it allows us to keep in contact with clients and build a sales funnel. Pros Great for email tracking with clients. Our agency uses it as a sales tool. Cons The project management tool has been quite useless and not accomodating to our needs. Review Source JB Jody B. Marketing et Events Marketing and Advertising Used the software for: 1-2 years ### "Meilleur CRM du marketing" May 25, 2025 4.0 Utilisation quotidienne pour la gestion des contacts et des prospects. Facile à prendre en main, mais quelques limites sur la personnalisation. Pros Interface simple, gratuit pour les fonctions de base. Suivi efficace du cycle de vie des contacts et automatisation bien intégrée. Cons Les options avancées sont payantes et assez chères. Manque de flexibilité pour personnaliser les pipelines et les rapports. Review Source MC Mélanie C. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Super CRM fluide simple et efficace" April 25, 2025 5.0 Pros Interface intuitive et facile à prendre en main Personnalisation des pipe de vente Automatisations efficaces pour les tâches répétitives Très bonnes fonctionnalités de suivi des mails et notifs Cons Les fonctionnalités avancées nécessitent des forfaits payants coûteux La personnalisation peut être limitée dans la version gratuite Review Source IP Imanol P. CTO Entertainment Used the software for: 6-12 months ### "It's a great CRM so start your business" January 30, 2025 5.0 I started working with HubSpot CRM but finally we jumped to Salesforce Pros It is very easy to start using it and to integrate with the different social networks. Cons Confusing Module Packages and Additional Costs Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We finally jumped to salesforce due to some tools that we need and only exists in Salesforce Platform. Review Source RV Ravi V. Quality Analyst Construction Used the software for: Less than 6 months ### "Very Pricey CRM" September 27, 2025 3.0 I think HubSpot has started to think that they are big brand in the market and no alternatives are available but there are many less pricey options available and they will outperform Hubspot soon. Overall my experience has been below par with this. Pros The interface is easy to understand and the free plan is also helpful in getting started and testing how things work in the CRM Cons Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey. The speed is also slow if you upload large data into the CRM Review Source EH Erin H. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Highly customisable lead nurturing tool" May 3, 2025 5.0 Pros The magnitude of customisations available for businesses when it comes to automating lead nurturing processes is amazing. The devs have covered so much! It's also given us great clarity over how our leads are interacting with our business, helping us to stay on top of nurturing. The support is great too - I get replies almost immediately when I contact the team through the Support inbox. Cons It can get a little complex at times, but I'm generally able to find what I need to in online articles or reaching out to support. Review Source BF Becky F. Customer Service Representative Recreational Facilities and Services Used the software for: 1-2 years ### "HubSpot Spot On!" March 6, 2025 5.0 10/10 best experience ever! From the overall database itself down to the customer service. Pros I loved how when an inbound deal came through that HubSpot connected the customer's information to the company based on their domain information. Cons Unfortunately, the cost is what I least like about Hubspot. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My company made the switch as customer tracking was easier in Hubspot. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.