# Page 7 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 7 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 151-175 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head on Sales Operations Logistics and Supply Chain Used the software for: 1-2 years ### "Provider of last mile solutions" October 23, 2024 5.0 I have been using HubSpot for about two years, and it has met most of our company's needs. The environment is logically structured and flexible, and the high-quality guides are helpful. I have consistently followed product innovations and tried to implement them in my work. It is also very useful and convenient to learn through HubSpot Academia. Pros What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications. Cons Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Due to a lack of sequence management. We needed a better outbound management solution. Review Source BF Becky F. Customer Service Representative Recreational Facilities and Services Used the software for: 1-2 years ### "HubSpot Spot On!" March 6, 2025 5.0 10/10 best experience ever! From the overall database itself down to the customer service. Pros I loved how when an inbound deal came through that HubSpot connected the customer's information to the company based on their domain information. Cons Unfortunately, the cost is what I least like about Hubspot. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My company made the switch as customer tracking was easier in Hubspot. Review Source CW Clay W. Agency Owner Insurance Used the software for: 1-2 years ### "Nothing does better" July 11, 2025 5.0 Pros Super easy to create an account even if you’re new, adding old databases is just as simple. Like if someone was using Excel before, you can just import the contacts, map the columns and even make new ones later on. Cons Still can’t find anything I don’t like with this CRM, it’s free and open to use. You can import as many contacts as you want. Review Source MT Maddie T. Marketing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "All in one CRM" February 24, 2025 5.0 The HubSpot team is friendly and easy to work with. They were excellent at providing a meticulous, efficient HubSpot data migration and integration experience for us! We feel very confident in the health of our data and automation architecture moving forward. Pros We really enjoy having all of our contacts all in one place. Everything from sales to marketing to customer support, we can access it all through HubSpot. Cons It was a little challenging to set up initially, but this could have been due to our migration from our previous software. The data was laid out a bit differently so it didn't migrate everything in the right spot on the first try. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It was more fitting to what our company needed. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) Highrise lacked capability that we needed and was also no longer being supported. Review Source AZ Arpad Z. Senior software consultant Computer Software Used the software for: 2+ years ### "Best online CRM tool for any size organizations" October 22, 2024 5.0 the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled. We also gave access to our distributros to allow them to work on their customers and make their sales follow-up. Pros What I like most about is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance. It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful. And I love the contact creation via the phone app. It is so easy and intelligent. Cons Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go. Review Source AD Abhishek D. Senior sales manager E-Learning Used the software for: 1-2 years ### "Hubapot crm" February 20, 2025 5.0 It's a perfect crm software. It gives the user full flexibility of handling the data Pros Full depth customisable structure. And multiple filter options. Cons Not all the feachers works perfectly. And small glitch can cause big problem in day to day operation. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I was using Salesforce in my previous company. Review Source SM Safia M. Project Lead Marketing and Advertising Used the software for: 2+ years ### "Great for sales" May 14, 2025 5.0 Great experience with , it allows us to keep in contact with clients and build a sales funnel. Pros Great for email tracking with clients. Our agency uses it as a sales tool. Cons The project management tool has been quite useless and not accomodating to our needs. Review Source MC Mélanie C. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Super CRM fluide simple et efficace" April 25, 2025 5.0 Pros Interface intuitive et facile à prendre en main Personnalisation des pipe de vente Automatisations efficaces pour les tâches répétitives Très bonnes fonctionnalités de suivi des mails et notifs Cons Les fonctionnalités avancées nécessitent des forfaits payants coûteux La personnalisation peut être limitée dans la version gratuite Review Source JR John R. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "HubSpot CRM is changing our business" November 21, 2024 5.0 It's very positive - it really is a wrap-around tool for someone who is in a sales and service role in a small business Pros There are new features being added all the time, the training is generally good! Cons It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSpot did 95% of what we needed and we found plenty of support from them and third-party support Review Source VR Verified Reviewer Graphic Designer E-Learning Used the software for: 6-12 months ### "Intuitive CRM with Great Features" November 12, 2024 4.0 Overall, has been a great tool for managing customer relationships and marketing efforts. The interface is clean, and it's easy to use. It’s effective for organizing contacts and nurturing leads. Pros The ease of use and automation features were standout. It simplifies lead management, tracks customer interactions, and automates follow-up tasks. The integration with email and marketing tools also saved time. Cons While it’s powerful, some advanced features are limited in the free version, and full functionality requires a paid plan. This might not be ideal for small businesses with budget constraints. Review Source JB Jody B. Marketing et Events Marketing and Advertising Used the software for: 1-2 years ### "Meilleur CRM du marketing" May 25, 2025 4.0 Utilisation quotidienne pour la gestion des contacts et des prospects. Facile à prendre en main, mais quelques limites sur la personnalisation. Pros Interface simple, gratuit pour les fonctions de base. Suivi efficace du cycle de vie des contacts et automatisation bien intégrée. Cons Les options avancées sont payantes et assez chères. Manque de flexibilité pour personnaliser les pipelines et les rapports. Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Trying to stay on top of leads" May 28, 2025 4.0 Got into HubSpot mainly to stop losing track of deals. Getting lost in email threads or someone’s memory. Pros Setting up contacts and pipelines took longer than expected. Didn’t always make sense right away, but after a few tries, started clicking. Cons Now using it mostly to keep notes and see last interactions. Still ignoring half the features but it’s already making things less chaotic. Review Source KK Kritik K. Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HubSpot CRM connects easily with third-party tools." March 3, 2025 5.0 is very user friendly interface . They connects easily with other platforms. Pros is very user friendly with clean interface . HubSpot CRM Connects easily with popular tools like Gmail, Outlook, Slack, Shopify, and WordPress offers third-party integrations also . They have Good customer support. Cons They allow limited customization in Free Plan. I think cost little bit high . Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) offers a more user-friendly interface According to Salesforce sales cloud. HubSpot CRM price also less than to Salesforce sales cloud. HubSpot’s automation for emails, workflows, and sales tasks is more advanced than Monday CRM. Review Source NZ Nico Z. CEO Marketing and Advertising Used the software for: 1-2 years ### "Insgesamt überzeugendes CRM, allerdings hochpreisig und mit einer nicht mehr zeitgemäßen Oberfläche" February 14, 2025 3.0 Insgesamt sind wir mit Hubspot zufrieden, insbesondere mit Blick auf die zahlreichen Integrationsmöglichkeiten. Auch Funktionen wie das Outlook Plugin können den Alltag deutlich erleichtern. Pros Hubspot bietet einen hohen Funktionsumfang und lässt sich an zahlreiche weitere Services anbinden – das umfangreiche Ökosystem ist ein klarer Pluspunkt. Man sollte etwas Zeit mitbringen, um sich in das System einzuarbeiten, danach lässt es sich aber überwiegend intuitiv bedienen. Auch lässt sich Hubspot recht umfassend an den eigenen Bedarf anpassen. Cons Die Oberfläche ist nicht mehr zeitgemäß und das Bedienkonzept teilweise nicht stringent. Das Preismodell ist für Einsteiger unübersichtlich. Die Preise von Hubspot dürften für viele Unternehmen zu hoch sein. Review Source RB Rian B. Technical Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Support work client insights." April 17, 2025 5.0 It allows for easier organization of client support histories, which in turn helps me respond faster and with more context to recurring IT problems. Pros The free plan of includes contact management and activity tracking features, which is useful for recording client interactions and following up on IT support requests. Cons Some more advanced options such as detailed reporting are available only on paid plans, which may be a bit overkill for a small business such as Artamara Digital Berkah. Review Source eR eric R. EVP Operations and Revenue Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Perfect for startups and small teams. " October 24, 2024 4.0 Overall, it is a great review, and we have been happy since switching from Salesforce. It has been a blessing to have something powerful in our pocket to allow us to grow as a smaller startup. Pros I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature. Cons They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Cost of Salesforce and the lack of ability to manage was far to high Review Source KW Kayla W. Sales Rep Construction Used the software for: 2+ years ### "Wonderful Program- Best CRM!" January 23, 2025 5.0 Wonderful, I love using all the features to automate my outreach seamlessly. Pros Easy to use. Lots of features like templates, emails, and sequences. Giant video library. Cons Admin locks lots of features, which does make it cumbersome when we need specific features. Review Source MS Mike S. project manager Design Used the software for: 6-12 months ### "Hup Spot Works Well" March 22, 2025 4.0 Used this tool as a CRM to capture client correspondence as well as landing portal for web traffic. Pros Runs well in the background as an e-mail capture tool. Cons Have to login often. Does not seem to keep memory of primary device as logged in already. Review Source CS Christina S. Area Director of Sales Hospitality Used the software for: 2+ years ### "A valuable asset for building strong relationship with customers." October 17, 2024 5.0 Everything about our experience with has been amazing and more so, very productive. Hubspot CRM has given us an important platform to work on our customers interactions which has enabled us to create very strong relationships with each and everyone of them. It allows us to have a central point for organizing every detail there is about our customers. Pros offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships. It provides efficient live visual boards that offers real-time view of all our sales and customer interaction activities. Hubspot CRM has a live chatting feature with auto-replying ability that help us to engage with our customers quickly using instant messages. It is very flexible and easy to customize to match with our ever changing CRM and sales management needs. Cons The ride with has been smooth. No hiccups encountered and nothing there that does not suit our needs. Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 1-2 years ### "HubSpot CRM is a wonderful tool to utilize client information and data" October 17, 2024 5.0 Overall is so nice to be able to link phone calls, text, emails and also see proposal amounts, what type of client they are and their contact information all in one place and as well as your co workers are able to go in and look/listen to what has been discussed. Pros What I like about Hubspot is that is can hold several pieces of information about a client all in one spot. Having a place where you can look and see almost everything is great and it links different integrations. Cons There isn't really any cons other than if you are not using the free version to utilize all the tools then the price could add up quickly. Review Source IL Ina L. Insurance Advisor Insurance Used the software for: 2+ years ### "Awesome CRM tool, Highly Recommend!" November 27, 2024 4.0 It was mind blowing when I first started using HubSpot. In the beginning, I felt overwhelmed because there are many buttons I have to explore but with the time, I am so grateful for getting benefits it provides. Pros Integration with Google email helps me keep emails with customers logged in the system and I don't have to manually drag and drop. I also like its tasks to keep me organized my day-to-day work & follow-ups Cons Hubspot does not allow to have several phone numbers for one customer and only allow to have up to two email addresses for each customer. Some customers have multiple contact information and I wish there is a way integrate rather than multiple contact info for one customer. Review Source ML Madjid L. Développeur Computer Software Used the software for: 6-12 months ### "Un outil complet et facile à utiliser pour la gestion client" November 13, 2024 5.0 Pros J'apprécie l'interface intuitive et la facilité de prise en main de . La gestion des contacts et les outils de suivi des interactions clients sont très bien conçus, tout comme l'intégration des fonctionnalités de marketing et de vente. La version gratuite offre déjà de nombreuses fonctionnalités utiles. Cons Certaines fonctionnalités avancées nécessitent des abonnements payants, et le coût peut rapidement grimper pour les petites entreprises. De plus, la personnalisation des rapports et tableaux de bord est parfois limitée sans passer aux versions payantes. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Je suis passé à car il offre une solution plus complète avec des fonctionnalités intégrées de marketing, de vente et de service client, ce qui manquait dans Pipedrive. HubSpot m'a permis de centraliser mes besoins en un seul outil, avec une interface intuitive et de nombreuses options même en version gratuite Review Source CF Chris F. Consultant Furniture Used the software for: 1-2 years ### "Individual user for Sales " December 9, 2024 5.0 Excellent! I would recommend to any individual or company. Pros Great tools to keep track of lots of details. I have used to keep track of clients, prospects, and projects. Cons I do not have anything to add here. I have not had any issues. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Needed more detailed tracking on funnel. Monday.com did not offer at the time. Review Source EH Erin H. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Highly customisable lead nurturing tool" May 3, 2025 5.0 Pros The magnitude of customisations available for businesses when it comes to automating lead nurturing processes is amazing. The devs have covered so much! It's also given us great clarity over how our leads are interacting with our business, helping us to stay on top of nurturing. The support is great too - I get replies almost immediately when I contact the team through the Support inbox. Cons It can get a little complex at times, but I'm generally able to find what I need to in online articles or reaching out to support. Review Source CG Chiara G. Marketing and communication Health, Wellness and Fitness Used the software for: 1-2 years ### "The potential is huge" April 17, 2025 3.0 My overall experience has mixed feelings. On one hand I really like the ease of use but on the other hand there are so many thi ga that don't work in the creation of email and landing pages and lists creations. Pros Ease of use and integrations with many many tools Cons Impossibility to easy access the the backend Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.