--- title: "Page 7 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 7 - Is HubSpot CRM the right Online CRM solution for you? Explore 4492 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=7" page_type: "reviews" language: "en" publication_date: "2026-10-22" --- HubSpot CRM 4.5 (4484) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 22nd, 2026 # Page 7 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 151-175 of 4484 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Customer Support Specialist Used the software for: 3-5 years ### "Hubspot is overall great!" March 5, 2025 4.0 My overall experience has been great. While I have been on the receiving end of some service disruptions, Hubspot makes sure to communicate that an issue is actively occurring. Pros I have like workflows the most within HubSpot. They have been lifesavers for our current customer support/success operations. Allowing us to easily have contacts enrolled into a workflow that does an action. It has allowed so much flexibility and Hubspot is constantly refining workflows, adding additional features. Apart from the generic contact and company management and tracker side of Hubspot. Workflows has the been the most impactful. They do also have a great amount of integrations! Cons Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work. I do believe that the reports could grow more. Unless I am missing something, it would be very nice to be able to factor office hours within the reports and myself and my colleagues have been unable to find out how to make that happen. Doing so would give us accurate reports across the board. Review Source PB Peter B. Head of Sales Used the software for: Less than 1 year ### "Invaluable tool for your sales team!" March 28, 2025 5.0 It's become a very important tool for our sales team. From logging contacts in our database to tracking the details of our partnerships, our team uses this software every single day Pros How it helps us manage our contacts and deal details with our sales team Cons Setup is a bit clunky and took some time to figure out Review Source Theresa S. Senior Account Executive Used the software for: 3-5 years ### "Best CRM on the market" April 29, 2025 5.0 I have been working with Hubspot for many years (also in various companies) and for me it is the best CRM on the market. The work at contact, company and deal level is ideal and enables great cooperation. Pros Very good CRM that allows a quick and intuitive insight into the customer base Cons Duplicate detection could be better. Unfortunately, duplicates are often created. Review Source R Reviewer EA Used the software for: I used a free trial ### "All-in-one toolbox for marketing, sales, and customer service" March 11, 2025 5.0 The free CRM is a great starting point, honestly, and it makes managing contacts and deals super easy. What I really like is how they've got everything connected; you can see how your marketing efforts are directly impacting sales, which is super helpful. Plus, their automation features are a lifesaver for repetitive tasks. But, and this is a big but, it can get pricey. Like, really pricey, especially as you need more advanced stuff. And sometimes, it feels like it's a bit too much if you're not using all the tools they offer. Also, some of the more complex workflows can get confusing if you're not super tech-savvy. Overall, it's powerful, but you've gotta make sure it fits your needs and budget. Pros its user-friendly interface, the availability of a free CRM, and its powerful automation capabilities that streamline various business processes. It's an all-in-one platform that allows for seamless integration of marketing, sales, and service efforts, providing a holistic view of customer interaction Cons certain advanced functionalities are limited, and if a company does not utilize the full suite of Hubspot tools, the cost of the system may out weigh the benefits. Also, there have been complaints about the complexity of some of the higher end work flows. Review Source R Reviewer Operations Director Used the software for: 3-5 years ### "Excellent CRM and Integrations" February 28, 2025 5.0 Excellent overall. I feel like they have taken care and pride in building the software to appeal to multiple skills. Pros Hubspot had great features even on a free plan. The more I upgraded, the more automated the software became. The ease of use with the CRM was great and I loved how HubSpot was able to integrate seamlessly with other software. Cons I was not a fan of the email marketing as it was extremely expensive for what it did. Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "A dependable CRM, boasting superb automation, ideal for small businesses." May 12, 2025 4.0 Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher cost, and learning advanced tools takes time. Pros User-friendly, effective lead tracking, automated workflows, and email integration are included. Basic CRM functionality is provided by the free plan, with advanced plans scaling to accommodate business growth. Cons A steep learning curve, occasional bugs, limited free plan customization, and high prices for advanced features are drawbacks. Pricing can become costly as needs evolve. Review Source Vikas P. Director Used the software for: 3-5 years ### "Amazing value and great free tiers across the product." February 24, 2025 5.0 The free plan has more than enough to be a capable CRM Pros Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and Pabbly Cons Outside of the free tier the pricing gets very expensive Review Source Augustin C. Conseiller en investissement Used the software for: Less than 1 year ### "Utilisation commerciale BtoC" April 28, 2025 5.0 Pros Interface très intuitive et facile à prendre en main, même pour les débutants Large éventail de fonctionnalités pour la gestion des contacts, du pipeline et du suivi client Très agile pour des cas d’usage BtoC : personnalisation simple des champs, segments, workflows Outil puissant mais accessible, qui s’adapte facilement aux besoins d’équipes commerciales ou marketing Cons Le grand nombre de fonctionnalités peut parfois déstabiliser au début La prise en main complète nécessite un certain temps d’adaptation Il faut investir un peu de temps pour configurer l’outil selon ses besoins Une formation ou un accompagnement est conseillé pour exploiter pleinement le CRM Review Source Lucas F. Head of Sales Used the software for: 3-5 years ### "Full-Service CRM" February 27, 2025 4.0 It really provided me with everything I need. It's a very complex, but also flexible product. Pros It's a very complete CRM package with lots of opportunties. Cons It can be complex to set-up in a correct way. Building the right "Hubspot foundation" to work on for the next several years is very important. Review Source R Reviewer Agency Owner Used the software for: 1-3 years ### "Nothing does better" July 14, 2025 5.0 Pros Super easy to create an account even if you’re new, adding old databases is just as simple. Like if someone was using Excel before, you can just import the contacts, map the columns and even make new ones later on. Cons Still can’t find anything I don’t like with this CRM, it’s free and open to use. You can import as many contacts as you want. Review Source R Reviewer Assistant Center Manager Used the software for: 1-3 years ### "Hubspot CRM is a tool to use" May 12, 2025 5.0 Our company has used Hubspot to track and progress potential clients. It is easy to use and able to easily assign clients to the appropriate sales lead. Pros I like the reminders and follow up with potential clients. Easy to use and able to fill out. Cons Sometimes have multiples of the same prospects can be an issue migrating or merging it to one. Review Source R Reviewer Business Development Pharmaceutical and Healthcare Used the software for: 3-5 years ### "HubSpot CRM is a powerhouse CRM tool that deliver greatness." February 21, 2025 5.0 HubSpot CRM has become a pivotal addition to our working tools and has been helping us to keep up with our clients details and interactions. It has given us a very solid working experience interacting with our clients which has allowed us to create a very strong working relationship with all our clients. Pros HubSpot CRM allows us to keep our clients contacts and details well organized making it possible to give every one of them a personalized experience. It has excellent information sharing and conversation tools that help us communicate effectively with our clients during the entire period of doing business. HubSpot CRM reporting functions provide very resourceful reports that allows us to monitor the performance of our interactions with clients and the services we are offering them. Cons We needed access to the premium features but had some financial constraints. They should improve the features available to the low cost plans. Review Source R Reviewer Co-founder Used the software for: 3-5 years ### "Great CRM, especially the free plan to start a business" March 18, 2025 5.0 I used Hubspot during 2 years when I created my start-up. It was great for us to manage our prospects, our clients, our contacts & our opportunities Pros \- User-Friendly Interface: Intuitive and easy to navigate - Strong Free Plan: I used it durin 2 years for my start-up - Seamless Integrations : Connects well with other tools Cons \- Limited Customization: especially for the workflows - Data Export Restrictions: hard to export data for analyze - Expensive Upgrades: since you switched from free plan, it become expensive Review Source Levi Y. Director of Sales Used the software for: 1-3 years ### "HubSpot For the WIN" April 29, 2025 5.0 I have used HubSpot in a couple different companies and I have been happy with what I have seen. I was able to easly adapt to a new platform and use it right away. Pros HunSpot has the ability to modify the page to see what I would like it to see. They make the work flow easy and the milestones help me move through the leads easy. Cons I wish I had the ability to make more changes on my own. Then again that might be a restriction is permissions. Review Source R Reviewer Finance Lead Used the software for: Less than 1 year ### "My Review of HubSpot CRM" April 23, 2025 5.0 Overall, my experience with HubSpot CRM has been pretty solid. It’s easy to get the hang of, helps keep things organized, and makes staying on top of leads way simpler. It’s not perfect, but for a free tool (or even the paid version), it gets the job done without much hassle. Pros I liked how easy HubSpot CRM is to use. The layout is clean and everything’s intuitive. Plus, the free tools are solid for small teams. Cons Some features are locked behind paid plans, which can be limiting as your needs grow. Review Source Remco M. RevOps Specialist Used the software for: 3-5 years ### "HubSpot enthousiast" March 12, 2025 5.0 Really happy with HubSpot, I have experience with other CRM systems but HubSpot just does it to me Pros Interface is very user friendly since and recognizable once you are familiar with it. Easy to navigate and also for an admin, easy to set up and maintain a clean portal Cons Options are limited to the kind of license you have Review Source R Reviewer Owner Used the software for: 1-3 years ### "Trying to stay on top of leads" May 30, 2025 4.0 Got into HubSpot mainly to stop losing track of deals. Getting lost in email threads or someone’s memory. Pros Setting up contacts and pipelines took longer than expected. Didn’t always make sense right away, but after a few tries, started clicking. Cons Now using it mostly to keep notes and see last interactions. Still ignoring half the features but it’s already making things less chaotic. Review Source R Reviewer Marketing et Events Used the software for: 1-3 years ### "Meilleur CRM du marketing" May 26, 2025 4.0 Utilisation quotidienne pour la gestion des contacts et des prospects. Facile à prendre en main, mais quelques limites sur la personnalisation. Pros Interface simple, gratuit pour les fonctions de base. Suivi efficace du cycle de vie des contacts et automatisation bien intégrée. Cons Les options avancées sont payantes et assez chères. Manque de flexibilité pour personnaliser les pipelines et les rapports. Review Source Safia M. Project Lead Used the software for: 3-5 years ### "Great for sales" May 16, 2025 5.0 Great experience with Hubspot CRM, it allows us to keep in contact with clients and build a sales funnel. Pros Great for email tracking with clients. Our agency uses it as a sales tool. Cons The project management tool has been quite useless and not accomodating to our needs. Review Source Rian M. Founder Used the software for: 1-3 years ### "Best CRM in Internet History" April 9, 2025 5.0 I overall love hubspot. I honestly think it's the best crm. Pros I like that they let you start with a free plan and level up when you scale Cons I don't like the hubspot branding on the free plan Review Source Mélanie C. Sales Manager Used the software for: 1-3 years ### "Super CRM fluide simple et efficace" April 28, 2025 5.0 Pros Interface intuitive et facile à prendre en main Personnalisation des pipe de vente Automatisations efficaces pour les tâches répétitives Très bonnes fonctionnalités de suivi des mails et notifs Cons Les fonctionnalités avancées nécessitent des forfaits payants coûteux La personnalisation peut être limitée dans la version gratuite Review Source Joe F. Associate Professor of Law Used the software for: 3-5 years ### "HubSpot CRM is an impressive communication tool that help streamline admissions." February 5, 2025 5.0 HubSpot CRM has been providing impeccable services that has helped streamline our admissions. It makes it easy easy to communicate with our prospect students. HubSpot CRM also provide very important insights that allows us to improve our relationship with our prospect students. Pros HubSpot CRM has excellent communication tools like live chats and video calls that makes our communications with prospect students very smooth. Its analytics and reporting tools provide us with meaningful insights that help us improve our interactions with students to build strong relationships. It has personalized interactions tracking features that makes it easy to follow up on our engagements with prospect students. HubSpot CRM is very flexible and we had easy time customizing it to fit our needs. Cons We have not encountered anything less useful in HubSpot CRM. It has never given us any challenges and there has been no complaints. Review Source R Reviewer Technical Support Specialist Used the software for: 1-3 years ### "Support work client insights." April 22, 2025 5.0 It allows for easier organization of client support histories, which in turn helps me respond faster and with more context to recurring IT problems. Pros The free plan of HubSpot CRM includes contact management and activity tracking features, which is useful for recording client interactions and following up on IT support requests. Cons Some more advanced options such as detailed reporting are available only on paid plans, which may be a bit overkill for a small business such as Artamara Digital Berkah. Review Source R Reviewer Quality Analyst Used the software for: Less than 1 year ### "Very Pricey CRM" September 29, 2025 3.0 I think HubSpot has started to think that they are big brand in the market and no alternatives are available but there are many less pricey options available and they will outperform Hubspot soon. Overall my experience has been below par with this. Pros The interface is easy to understand and the free plan is also helpful in getting started and testing how things work in the CRM Cons Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey. The speed is also slow if you upload large data into the CRM Review Source R Reviewer Marketer Used the software for: 1-3 years ### "Highly customisable lead nurturing tool" May 5, 2025 5.0 Pros The magnitude of customisations available for businesses when it comes to automating lead nurturing processes is amazing. The devs have covered so much! It's also given us great clarity over how our leads are interacting with our business, helping us to stay on top of nurturing. The support is great too - I get replies almost immediately when I contact the team through the Support inbox. Cons It can get a little complex at times, but I'm generally able to find what I need to in online articles or reaching out to support. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.