# Page 70 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 70 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 70 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1726-1750 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris R. Business Development Computer Software Used the software for: 1-2 years ### "Powerful CRM, Easy to Use, Customizeable" October 12, 2018 5.0 It's been great. Great support, easy setup, rich features. As an opinionated software professional, Hubspot is one of the best apps I've used. Pros The ability to create custom properties for companies, contacts, and deals is really beneficial, particularly when building custom reports based on a number of parameters and variables that may not come as standard fields in most CRMs. I find that this feature really unlocks a lot of value in the software for me. Cons The only thing that comes mind is the task management, however compared to most other CRMs I've used, Hubspot has more to offer. I've always wanted the ability to create tasks that sync to my calendar, but that could just be a personal workflow preference. Review Source Nicholas R. Technical Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Ease of use and tons of resources to help you along the way" May 26, 2016 5.0 Hubspot enables marketing teams of all sizes to quickly, effectively and intelligently deploy marketing automation tools to succeed. One of the best parts of using Hubspot is the continuous, ongoing support and training they provide including Inbound marketing methodology training, Inbound sales certifications and projects to help you along the way. The technology has far surpassed my expectations for uptime and usability. Pros There are simply too many to list here but they include great looking emails, great website functionality and excellent landing page design/processes. Cons Reporting, without the addon, is the biggest missing link here. To say that reporting isn't robust would be an understatement - it's almost completely absent. Hopefully some of the paid options can make their way into the upper level standard Hubspot plans. Review Source RS Ryan S. Sales Product Specialist Medical Devices Used the software for: 6-12 months ### "HubSpot Review " February 17, 2020 4.0 Pros Since it is a cloud-based CRM, Hubspot takes input from users to make changes to their user interface, so it is always continuously improving to be more user-friendly. Great way to keep track of your open deals with your customer base in which gives a better way to connect with them and provide a better sales experience. Cons Since it is cloud-based and on the internet, that if you have internet issues or if Hubspot has issues with there servers you are kinda stuck waiting for the problem to be solved. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Amel M. Marketing analyst Marketing and Advertising Used the software for: 1-2 years ### "You need a CRM" August 1, 2019 4.0 Pros Very helpful in every way for new contact and leads. Easy to use and everything its clear and classified. Finding contact or a conversation it's easy. You don't need a punch of files . Facebook for your business ! Cons Having the foul package it's expensive. The fact that you cannot talk with customer service directly over the phone it's painful. Review Source Melissa H. Manager Architecture & Planning Used the software for: 2+ years ### "Great for Contacts and Leads" November 28, 2023 4.0 Pros Easy to track clients and potential leads, as well as communication and updates across multiple team members. Cons Cost is a little high for such a small client base and number of users. Review Source NS Nick S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful kit" June 4, 2019 5.0 Overwhelmingly positive Pros Free CRM which has enough functionality to power a start-up. Vast amount of material available online to help a business customise HubSpot to suit its needs and plenty of integrations available to connect as your business grows. The support available as we onboarded was fantastic and helped us achieve a return on our investment into the premium areas. Cons The sheer quantity of topics covered in the library appeared daunting at first, but asking for guidance from the onboarding specialist for those in the team who were motivated to learn alleviated this issue. Review Source SJ Sheeba J. Alumni coordinator Education Management Used the software for: 6-12 months ### "Hubspot CRM-Inbound sales strategies" June 22, 2019 5.0 There are many advantages including Email synchronization. We can have an option on how to prioritize on the leads that is being generated. we can give high attention to the prospective leads. Just call Synchronization help us to dial from the CRM rather than dialing through a normal phone. Pros Hubspot help us to give attention more to the valuable leads,rather than spending of time with the less convert able leads.The certification course is very useful for attaining our knowledge in inbound sales and marketing strategies..The certification course provided with the video helps with the strategies and helps us in attaining more knowledge about the product and how we have to sell our product. Cons The conversation is missing may be we have to search for the recording and then we have to make our call further. Sometimes the lead is generated may be viewed twice and duplication may occur.Recorded voice of a particular lead is seen in other lead. Review Source Hubert K. PDG Marketing and Advertising Used the software for: 1-2 years ### "Gestion assurée" November 20, 2023 4.0 Pros Permet de faire la gestion de compte de leads et suivi des ventes Cons Le logiciel freine parfois à cause de la connexion Review Source CJ Caleb J. Analytics Specialist Airlines/Aviation Used the software for: 6-12 months ### "HubSpot is a great CRM, Marketing tool, and Sales tool in one." October 2, 2019 5.0 My overall experience is a positive one, much cleaner and easier to use than the last CRM my company used. Pros Very easy to use, filter contacts by many attributes, creating active lists or just importing static lists, the user interface is very polished. Cons Sometimes it takes a bit of time to load between changing search terms in the contacts view? Really just a nit pick. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We wanted a better user interface, that allowed for cleaner input and exporting of data, as well as the better marketing and sales tools. Review Source Edward K. App Integration Specialist Computer Software Used the software for: 2+ years ### "Watch for high prices as you grow" November 28, 2023 5.0 Pros HubSpot is a flexible, high quality product that offers a ton of value at the lower price points. Cons The pricing increases sharply as you grow. I have nothing against paying more as a company grows, but the rate that HubSpot pricing increases is significant. This puts me off using the software as I don't want to face the choice of either sky high fees or an expensive migration to a competitor later down the path. Review Source Sifa E. Project Manager Consumer Services Used the software for: 1-2 years ### "Fast, Actionable CRM Tool" August 30, 2023 5.0 We are using it for regular updates such as newsletters etc. and we like the performance so far. Pros We are using Hubspot CRM to communicate on regular basis considering to updates the our infrastructure and its working great. Cons I do not like the pre-ready templates which are basically nothing and it doesn't help us to have them not handy when it's needed. Review Source VR Verified Reviewer Sales Development Representative Information Services Used the software for: 1-2 years ### "Good intuitive CRM for Sales" April 5, 2021 4.0 CRM is intuitive and fast which makes feel comfortable to use it as sales even on smartphone. Pros Sales Automation : able to create campaign list and use all inbound marketing methodology to make interact our prospects Cons Limited in free version which makes things getting more complicated to done. Review Source Jacob S. Owner - Co-Founder Events Services Used the software for: 6-12 months ### "Hubspot saved our business" April 12, 2019 5.0 I again have loved every interaction with support. I can manage all of our contacts, they have it well designed, low cost (free option is the BOMB) and paid services really add value. Best value for your dollar. Pros Low cost software with a huge advantage of having on call support and constant connectivity with users. It’s smart and easy to use. Cons I cannot complain about their product. It saved our company from $1000’s in wasted contact dollars, it drove home client relationships with multiple user functionality and price was amazing. Love them! Review Source Dmitry A. Head of Sales Computer Software Used the software for: 2+ years ### "The best price/quality ratio on the market" November 14, 2018 5.0 Pros 1) The timeline with emails; 2) Live chat with a bot; 3) Support is always helpful 4) Interface is very intuitive. Cons Price for marketing features is a bit higher that I'd expect them to be. Review Source NW Nick W. IT director Food & Beverages Used the software for: Less than 6 months ### "It needs a lot of improvement, but I don't want to reduce the amount of offer put here." December 20, 2023 2.0 Not the best experience I can talk about, despite it might hold a great potential but in the time being HubSpot CRM seems to be so far not intutive for new users and highly expensive. Pros Although Hubspot appeared to be able to handle a lot of our requests, in reality it was unable to accomplish much before requiring us to start paying expensive  monthly fees for out business. Cons The high cost of course also as many users before me reported the module packages were so hard to choose from. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 6-12 months ### "The best CRM I used" April 2, 2019 5.0 Very easy to install and to use daily. Pros Hubspot CRM has a lot of features for free, and I use this free version. I consider that some important features like billing are missing on free version, but you can repair this with integrations (use Zapier for example). Also I found that UX is very well done. Cons Some important features like billing are missing on free version. You can spend time to find a feature, because even if user experience is very good, I think pages are not at the good spots on the header. Review Source Brett S. Account Manager Computer Software Used the software for: 6-12 months ### "Good Value for the Price" July 18, 2019 4.0 Overall its been positive. We are a small business who doesn't want to spend a lot of capital on a CRM system. This gives us most of the functionality that we want at an affordable price. Pros You can get a fully functional CRM for free. Of course, as you learn more about he other programs with Hubspot and want to use those, you'll have to upgrade. It is pretty easy to learn. I use it everyday and have never watched or read any training materials. Cons It seems like anytime I learn about a new feature, it costs more money to actually use it. Review Source KA Kolawole A. Manager Information Technology and Services Used the software for: 6-12 months ### "User Friendly" June 4, 2022 5.0 I have been able to follow up with clients bettee Pros I love Hubspot because it is very easy to use, it saves time and navigating through the software just smooth and easy. Cons Looks all good to me, I have grown to love it. Switched from [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Hubspot offers way more options in terms of features Review Source NN Naomi N. Digital Marketing Coordinator Information Technology and Services Used the software for: 6-12 months ### "Robust Features and Easy UI" November 13, 2018 5.0 Pros Hubspot is a great platform. It allows you to organize a lot of data and keep it all in one platform. It can be used to schedule social media, nurture leads, track CTAs and conversions, and more. Its simple user interface makes it easy to navigate even if you're new to the platform. They are constantly updating and adding new features so it continues to get better and there are tons of help forums, articles, etc. so if you have a question, theres probably already an answer out there. Cons Hubspot is an ecosystem, and other systems don't always play nice which means sometimes features are limited. For example if you don't host your blogs through Hubspot (which many people already have established blogs through Wordpress) you miss out on a lot of analytics and your campaign data isn't as robust. Also some things require odd work arounds to do what seem like simple tasks. Review Source VR Verified Reviewer Implementation Team Lead Internet Used the software for: 1-2 years ### "Great CRM Platform" April 15, 2019 5.0 We are trying to keep our data in one place without trying to reinvent the wheel. HubSpot has a thoughtfully put together CRM product that allows just that with some compromises that we were use to in our former system. Pros The software lays out the information that is most valuable to me cleanly and easily. Cons It doesn't have separate user views or record views like other products on the market. Review Source MM Manav M. Software developer Information Technology and Services Used the software for: 2+ years ### "Value for money, time saver, easy to use" April 1, 2022 5.0 Excellent tool Pros It helped me convert leads and close customers for our company. Also, new members of our company can easily use this tool and it helps them to save a lot of time. No need to train them for using this tool. It maintains data accurately and works so smoothly as compare to other CRM. Cons Sometimes it shows error while adding companies. Review Source Tyler R. Owner/Business Consultant Marketing and Advertising Used the software for: 1-2 years ### "Simple? Frew? Win win." March 20, 2019 5.0 Overall easy and smooth. Had no issues handling customer data throughout the sales process. Also have Zapier integration is a MAJOR WIN! Pros I love the simple interface. The ease of adding new data I love the simple interface. The ease of adding new data is really appealing to use even for a slightly more complex operation. Cons I don't care for the color scheme. That's about it. Review Source RP Rodrigo P. Sales and Administrative Automotive Used the software for: 2+ years ### "HubSpot CRM helps me stay organized and manage my customer relationships easily." February 11, 2024 4.0 Pros The user-friendly interface and the ability to customize fields make it a go-to CRM solution. Cons I wish the reporting feature was more comprehensive and allowed for deeper insights into customer data. Review Source MP Mario P. Cargo Sales Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A comprehensive tool - HubSpot for the win!" January 6, 2019 5.0 I would recommend this application to those who are just starting up or a growing small company. This will greatly help you to scale the smallest micro business up to the largest companies without compromising your operations. Pros I like using this wonderful application. It’s powerful, it also has a system feature that scales as I grow. It’s really amazing on how I can combined it with social media and sales functionality that enables me to reach deep into other lines of business. It’s super easy to use and to navigate. Creating list and workflows has never been this easy. Cons One thing that I’ve noticed when I’m using this wonderful application is that it can only build a workflow steps based on proportions that are answerable by yes or no. Other than that, it works amazing. Review Source VR Verified Reviewer Captive Sales Consultant Insurance Used the software for: 6-12 months ### "HubSpot is a Lifesaver!" April 20, 2020 5.0 Our experience with HubSpot has been second to none. Would highly recommend. Pros As a sales professional, sending and tracking emails through HubSpot has been a lifesaver! I cannot say enough positive things about how HubSpot has helped myself as well as our entire team. Since we've gone to a remote work setting, HubSpot is the key to holding us together as well as keeping us accountable. Cons I've yet to learn if there is a way to find which contacts have been set up in a sequence. Other than that, no complaints. 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