# Page 72 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 72 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 72 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1776-1800 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Strategy Advisor Online Media Used the software for: 1-2 years ### "An easy to use, simplified CRM" December 5, 2019 4.0 Pros Easy to set up sales sequences, tasks, tag teammates, ability to personalize emails and integration with Gmail. Cons Disorganization of the notifications - it's easy for notes/messages to get lost or be unseen. Data is sometimes incomplete or hard to locate despite leads having provided all of the data - it will just disappear. Review Source Prakash T. Managing Partner Marketing and Advertising Used the software for: 2+ years ### "Track and manage your entire sales funnel from one place" September 2, 2022 4.0 With all the different services that Hubspot offers, it's been great for our digital marketing department. This cloud-based software has allowed us to create a digital marketing plan and then track how well we're doing with it. We are seeing an increase in sales conversions, which is just one more reason why Hubspot is the best one out there! Pros I am using HubSpot for the past two years. It's an amazing tool to track and manage my entire sales funnel from one place. Moreover, the team is very helpful and quick in responding to any questions and issues I come across with. Cons Software Is Too Costly compare to other CRM available in market. they dont have local office in india ..which make hard to contact support Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 2+ years ### "Best All-In-One Marketing and Sales CRM in the market place" May 17, 2022 5.0 Extremely positive Pros Ability to run marketing campaigns and conduct sales out of one single app Cons Fewer 3rd party app integrations than Salesforce Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Marketing and Sales CRM in one Review Source JS Jen S. Vice President of Sales and Marketing Computer Software Used the software for: 1-2 years ### "HubSpot CRM is a Fantastic Tool for our Inbound Sales and Marketing Team" March 2, 2017 5.0 As an early adopter of the HubSpot CRM, it's been awesome watching new features roll out. What started as a light CRM is now full-fledged. I had previously thought we would outgrow it, but after the last two years using the platform, I see no reason why that would happen. I've previously used HubSpot's Marketing platform with a Salesforce integration, and the experience is night and day. For an inbound-focused organization, it's a much richer experience (especially for our BDRs) with HubSpot CRM. Everything we do is available on one pane of glass -- all social, email, landing page engagements, emails and calls. All in one system. Pros I love the user interface, how seamless the experience is between marketing and sales, and how helpful the HubSpot team is. Whenever I'm trying to accomplish something, they're right there to help. Cons I have one complaint. Lead distribution. It takes 10 minutes to assign a new lead to an individual because the system is hunting for conflicting assignments. I like that part, but not that it takes 10 minutes. Review Source VR Verified Reviewer Data Hygienist Computer Software Used the software for: 6-12 months ### "Powerful and easy to use" February 14, 2019 4.0 Started using Hubspot as a tool to clean up and manage inbound leads, and I immediately noticed how easy to use it is. In two weeks I felt really comfortable using it's more basic features, such as filters and lists. After a while I was making workflows and analyzing the success of our email campaigns with no problem. Hubspot is a powerful tool that manages to be accessible to newcomers. Pros \- Easy to learn and use - Powerful marketing tool - Customizable dashboard with analytics is very helpful Cons \- Sometimes workflows experience bugs that need a few extra steps to fix Review Source SR Sean R. Sales Manager Logistics and Supply Chain Used the software for: 2+ years ### "Hubspot Helps" October 3, 2019 5.0 I couldn't keep up without it - or certainly something LIKE it - I used to use lots of notepads to keep notes on prospects and often lost where I was up to - not anymore. Pros It helps organise and manage my 'day to day' interactions with prospects. We also use it for our website, which is a massive gain... Cons Some reporting isn't as intuitive as I would like, we were also using the Hubspot process incorrectly which didn't help at all, no-one explains that a lead status shouldn't be reversed out - it needs to stay where it ends ;-) Review Source GM Gisella M. Independiente Telecommunications Used the software for: 1-2 years ### "Hubspot" November 8, 2022 5.0 Muy buen crm para manejo de clientes y registro de actividades Pros Es muy práctico y funcional para manejar grandes bases de clientes y entradas de esta manera poner tener un mejor registro de las actividades realizadas a diario Cons Que hay que crear algunas pestañas para puntos muy precisos que no existen Review Source VR Verified Reviewer Lead Web Developer & Founder Used the software for: 1-2 years ### "Very efficient and useful cloud based CRM software" April 17, 2018 4.0 Pros How they are always making improvements to the software, and it's always open for business as it's hosted in the cloud Cons not many - would be good to integrate with other marketing apps. take a while to set it up correctly Review Source Response from HubSpot April 20, 2018 Hello! Thank you for taking the time to write this review and give us your candid feedback! I'm glad to hear that you are a fan of the improvements we are making to the software, you can expect it to just keep getting better with time! As far as room for improvement - I would love to hear more about your idea for integrating with other marketing apps. Are there any apps in particular you would like HubSpot to integrate with? We'd love to hear more from you at the email address provided if you are open to continuing the conversation! Thank you again for the review! Nick P. Owner / Designer Graphic Design Used the software for: Less than 6 months ### "HubSpot CRM is a great free CRM, very well done, with all the functionality you'll need." October 10, 2018 5.0 Easy to setup, and easy to get started. You can import your contacts, connect your email, and start using it right away. Pros It's super easy to use, and get started with. It's also very well done. It looks like a professional web app, and it's free. As a designer, I just can't stand some of the free options, based on design alone. But everything's clean, and professional. It's got all of the functionality you need for an effect CRM. And it's truly free. Not just a subscription. Cons As a newer user, I haven't really encountered any problems so far. The one thing would be calling. I thought it was cool to connect your phone. But you get 15 free minutes, and then if you want more, it's a decent amount per month. Though to be fair, I didn't this featured existed before this, so it's kinda not that cool of me to complain about it not being included free. Review Source VR Verified Reviewer Marketing Manager, Customer Engagement, Pharma & Life Sciences Information Services Used the software for: 1-2 years ### "Simple CRM" March 8, 2018 4.0 Pros If your sales team uses Hubspot to send emails, the CRM is a great add on, allowing the sales team to view all of the marketing activity, plus add their own notes Cons As a stand alone CRM, it lacks some of the functionality that a Salesforce or Siebel has. But it’s still young, so expect the functionality to improve with time. Review Source RR Rishabh R. Data Analyst Intern E-Learning Used the software for: Less than 6 months ### "Hubspot review" August 27, 2021 5.0 Ability to automate business development processes and track them through analytical reports. Pros Ability to manage and segment leads. Creating automated workflows, conduct A/B testing for marketing emails, create lists and reports and SEO issue suggestions and improvement tips. Cons Filters to create lists can be better and expanded. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Low price, good support and user friendly UI and adaption. Review Source Kevin H. Director Marketing and Advertising Used the software for: 6-12 months ### "Just what's needed" February 14, 2017 5.0 The HubSpot CRM provides you with all the essentials needed in a good sales-focused CRM. It's simple to set up, the support is great and there is a really good short course in how to set it up and use it properly in the HubSpot Academy. IIf you're a business with up to 15 sales staff it gives you just what you need, if you use it in conjunstion with the Hubspot Marketing software then you're in for a real treat! Pros Ease of use, and it starts at free Cons Would be nice to have helpdesk and project management features as native options, but for free you can't really complain! Review Source Alice C. Senior Software Development Engineer Staffing and Recruiting Used the software for: 2+ years ### "Unique product with all wonderful features" November 25, 2019 5.0 Overall this application has the ability to create useful profiles for my company and also to make beautiful contact list that helps me in various ways. Pros I can easily interact with my customers through its variety of channels that are creating a beneficial environment around me. It has certain features to support me with my controlling system by tracking all my deals in a regular manner. Cons This is absolutely a perfect product with no drawbacks at all. I do not come across any hurdle while using this auspicious tool. In my opinion this matchless product does not contain any cons at all. Review Source Jed P. Sr. Customer Onboarding Manager Information Technology and Services Used the software for: Less than 6 months ### "Great Project Based Management System" July 7, 2022 5.0 Pros I like that it is easy to use. Being able to track your tickets within a Kanban board is a great way to stay on top of all your account what part of the process they are in. Cons It takes a bit to learn. There are so many features that having a formal onboarding, whether it is internal, or Hubspot CSM takes you through the training, it would be good to know what is relevant to managing your accounts. Review Source Chandan C. Assistant Manager Sales Computer Software Used the software for: 1-2 years ### "Exhaustive management of pipeline" August 29, 2022 5.0 Pros The tool tracks right from flowing of any leads to closure. The UI is pretty much intuitive. Everything is automated so one can't complain of managers being biased towards employees in terms of lead assignment. Cons It has pretty much everything a Sales process requires. Only that for renewal deals some reports can be added. Review Source Christopher J. F. Account Executive Accounting Used the software for: Less than 6 months ### "Buy it if you don't have the budget for Salesforce" October 17, 2018 3.0 Get hubspot if you can't afford Salesforce. Pros I like that they have a Free CRM option - which really is just a way to generate leads and have people call to upsell you - but still it's nice that they have that anyway. Hubspot can be a robust system to run your business. It's simple, but maybe a little too simple. Cons how limited I am when I am creating landing pages and how everything is an upsale. If you want to try X feature, upgrade to this. You upgrade to that new package and other features that should naturally come with that package require yet another upgrade. Prime example of this is my current set up at work. We pay for marketing and sales. To be able to do something as basic as selecting the type of call we're making (i.e cold call, first demo, qualification, etc) you have to upgrade one more time. Are you serious? Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 2+ years ### "Great Tool But A Little Pricey" January 18, 2021 5.0 Pros HubSpot CRM has a lot of useful tools to help create an efficient and well-oiled marketing machine. Cons The price. Even though it is a widely-used tool, it is very pricey. Review Source VR Verified Reviewer Product Marketing Specialist Biotechnology Used the software for: 6-12 months ### "marketing and hubspot, love at first sight " October 2, 2018 5.0 I think this is a great tool for marketing teams Pros I like the training videos and how-to content. I also like receiving the marketing blog emails. For the majority of the time, the topics and content are very useful for me. I mainly use hubsopt for blogging and social media. I am able to track and analyze data easily. Cons some of the analytic data doesn't seem to be accurate as the the numbers are different in different views....or I just not understanding where the data is coming from Review Source Kaitlyn H. Marketing Specialist Information Technology and Services Used the software for: 6-12 months ### "Great Unified System and Keeps Getting Better" May 30, 2019 5.0 Overall my experience has been easy and outstanding! HubSpot is always releasing new features or improving upon what they offer. HubSpot's all in one system makes it easy for a small team to deliver big results. Pros The training, ongoing education, continued innovation, and quick support makes HubSpot a great marketing software. Cons I mostly dislike the SEO feature under the planning and strategy. I think it's a great concept but the design of it deters me from using it. We rely on another software that helps our SEO instead. Review Source MP Mark P. Assistant Residence Director Hospital & Health Care Used the software for: 6-12 months ### "Great Free CRM, Great Paid Features" January 12, 2021 3.0 Highly recommend it especially if you are getting used to using a CRM for your business needs. And you may find the paid features valuable also. A good overall CRM. Pros I liked that this CRM was so friendly to the free user, getting them used to its functionality. It seemed that it was quite nice for free, and I would have gone with it if not for the price of the paid options versus competition. Love the iphone app also, worked well. Very user friendly. Cons The price of the paid version was sizeable compared to others (Less Annoying CRM, etc.) And so that is where I had to make a different choice. If they would have had a more reasonable monthly paid featured version I would have stuck with them. Review Source JB Juris B. CBDO Airlines/Aviation Used the software for: 2+ years ### "A mid-tier CRM with good free version" June 22, 2022 4.0 Pros Integrated calling Storing documents Email and document tracking Cons Search function is limited, e.g. searching for text in emails Review Source AP Ana P. Coordenador de Marketing Public Relations and Communications Used the software for: Less than 6 months ### "CRM bem poderoso" April 16, 2024 5.0 Pros Ainda estamos em período de adaptação com 5 meses de uso, porém a área comercial já conseguiu atingir ganhos iniciais bem interessantes utilizando recursos da ferramenta. Precisamos de mais maturidade para uma review mais completa, até o momento recomendo. Cons Implementação um pouco complexa creio que pela infinidade de recursos, com isso creio que seja um pouco demorado para operação rodar 100%. Review Source Bachot MPUNGA B. Full Stack Developer, HubSpot Developer and Mentor Marketing and Advertising Used the software for: 2+ years ### "HubSpot is one of the best Marekting and Sales platforms out there" January 25, 2019 5.0 Pros HubSpot let you focus on your customers by giving you easy marketing and sale tools to use which saves you money and time. Cons Simplicity, nice tools, straight forward Review Source Matheus P. Business Development Information Technology and Services Used the software for: 2+ years ### "Suíte de Gestão Incrível" April 20, 2022 5.0 Pros O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada Cons Usabilidade, poderia ser mais simples e pratico usar Review Source DL Dena L. Onboarding Coordinator Sports Used the software for: 6-12 months ### "HubSpot is the best of the best" June 29, 2022 5.0 Their support team is extraordinary. Pros This software is really a one stop shop to everything you could want in a CRM and Marketing tool. Cons It is not intuitive and comes with a large learning curve. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM More features Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.