# Page 73 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 73 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 73 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1801-1825 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bachot MPUNGA B. Full Stack Developer, HubSpot Developer and Mentor Marketing and Advertising Used the software for: 2+ years ### "HubSpot is one of the best Marekting and Sales platforms out there" January 25, 2019 5.0 Pros HubSpot let you focus on your customers by giving you easy marketing and sale tools to use which saves you money and time. Cons Simplicity, nice tools, straight forward Review Source Matheus P. Business Development Information Technology and Services Used the software for: 2+ years ### "Suíte de Gestão Incrível" April 20, 2022 5.0 Pros O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada Cons Usabilidade, poderia ser mais simples e pratico usar Review Source DL Dena L. Onboarding Coordinator Sports Used the software for: 6-12 months ### "HubSpot is the best of the best" June 29, 2022 5.0 Their support team is extraordinary. Pros This software is really a one stop shop to everything you could want in a CRM and Marketing tool. Cons It is not intuitive and comes with a large learning curve. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM More features Review Source aM abdelhaq M. marketing manager Telecommunications Used the software for: 1-2 years ### "my experience about hubspot CRM" April 28, 2022 5.0 in general, I use Hubspot for contact management and email marketing the Saas is so good for tracking and targeting lead Pros HubSpot is simple to use I love Hubspot academy (inbound marketing) Cons I think the landing page of HubSpot is so bad and old and also the forme builder Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/)[Brevo](https://www.capterra.com/p/132996/brevo/) because I like the landing page builder and forme builder more than Hubspot also odoo make the work so easy for my business (ERP) Review Source Jorge D. Director ejecutivo Computer & Network Security Used the software for: 2+ years ### "The best free CRM software" August 21, 2018 5.0 Pros Unlimited contacts. 5 free email templates. sending emails and trackign emails. Sales Team work are now a sales machine with all of this free for ever features! Review Source AG Andrej G. Account Executive Computer Software Used the software for: 6-12 months ### " Best option for out-of-the-box functionality" July 28, 2021 4.0 Pros I used Hubspot at a smaller company (100-150 employees) and it was excellent for what we needed. We loved how easy it was to use "out-of-the-box" ie. without needing customization. We didn't even have a dedicated sales ops person! It did everything we needed it to. Cons At a certain point, the cost savings no longer beat out the lack of customization, functionality and integrations that other CRMs like Salesforce or MS Dynamics offer. However for smaller businesses, Hubspot is a very, very strong contender. Review Source LP Lorraine P. Director of Client Relations Education Management Used the software for: 6-12 months ### "Great starter CRM software for small-medium businesses" June 23, 2022 4.0 For a business that cannot afford expensive software, or does not have the time/investment available to build out their own system, Hubspot is a great option. Pros The free version is very useful and fulfills our basic needs. I like that it can be connected to your inbox and track emails to clients. Cons I wish it did not duplicate records, or at least provide an option to identify duplicates and offer a solution to merge and or replace contacts. Reason for choosing HubSpot CRM This was free, and came recommended to us by colleagues. Review Source VR Viviana R. Coordinador de ventas y marketing Used the software for: 6-12 months ### "The platform to start marketing " April 16, 2018 5.0 Pros Is a very complete and very helpful platform for small businesses, it allows you to control all aspects related to the marketing of your business, register a large number of contacts, send advertising via email, and keep track of all the steps of the marketing campaign until the sale Cons I have not found any defect so far, it allows you to integrate to different platforms and also works correctly and its price is justified for the function it does Review Source Response from HubSpot April 20, 2018 Hey Viviana! Thank you for the nice review - your feedback is invaluable to us! I'm glad to hear that HubSpot has helped your small business get a good handle on your marketing efforts! As far as room for improvement - I see you gave features/functionality 3/5 stars, are there certain features you would like to see within HubSpot that you do not currently see? If you are open to continuing the conversation we would love to hear from you at the email address provided! Thank you again for the review! VR Verified Reviewer Intern Leisure, Travel & Tourism Used the software for: I used a free trial ### "Expensive for small business but full of necessary feature" October 22, 2022 4.0 Im quite satisfied with the features. It works well but costly. Pros It offer all what you need to accelerate your sales and especially manage your contacts of clients. Cons The cost is the most disadvantage of this tool because small businesses can't afford. Review Source VR Verified Reviewer Director Of Business Development Used the software for: 6-12 months ### "Great free CRM functionality" July 10, 2018 4.0 Pros For a free CRM, you really can't beat the functionality that's available on HubSpot. Paired with the integrations that are offered, you can really accomplish a lot. Cons If you're looking to upgrade into the other verticals that HubSpot offers, the pricing can escalate quickly, and is based on number of records. This comes up when you look to expand outside the core CRM offering, but is worth noting up front as your create and/or migrate your records to HubSpot. Review Source VR Verified Reviewer Business Development Executive Education Management Used the software for: 1-2 years ### "Software for Sales" March 8, 2019 5.0 I could track my revenue on time, forecast the business what i have on the pipeline and deals which helps me in closing the business at the earliest. Pros The software is very much helpful in terms of my process and as i am into sales, i do not have much time in recording the conversations or track the records . Hubspot made everything easier so that i could concentrate on sales and revenue instead losing my time in creating or managing records Cons I would say it is the certification courses as it is the same old questions, where i feel if it is changed or updated once in 3 months, it would help me in understanding better about the software. Also the validity of the certification is 1 year and the exams are pretty hard to complete. Review Source RB Robyn B. Operational Assistant Environmental Services Used the software for: 6-12 months ### "Takes time" February 24, 2022 3.0 I am still on the fence with this rating. Pros I like the aspect of being able to pull up all vendors and clients when needed. Helps when it comes to workflow and specialty mailings. Cons A little tricky at first. Wish the card scanner was in the main application Review Source VR Verified Reviewer Senior Manager, Global Experiences Marketing and Advertising Used the software for: 6-12 months ### "HubSpot CRM" November 30, 2019 5.0 Great customer relationship management tool that keeps you organized and on track! Pros We use HubSpot to keep track of business leads of current and potential customers. It has helped me and my team prioritize and be more efficient. The interface is great and it is very easy to use and set up. Cons The price is a bit high. Other than that, there isn't anything that I dislike about HubSpot. We have been using this software for a little under a year and we are very happy with this service. Review Source JS Jared S. Business Development representative Hospital & Health Care Used the software for: 6-12 months ### "HubSpot makes selling easier." June 23, 2022 5.0 I am very happy with how easy HubSpot makes the sales process. It saves me so much time and effort Pros I like how I don't have to worry about if I'm losing leads and contacts along the way because HubSpot keeps track of it all for me. Cons Sometimes my calls will drop or not go through. Review Source DJ DeOnjai J. Customer Support Specialist E-Learning Used the software for: 1-2 years ### "Hubspot is Helpful" September 18, 2023 5.0 Pros As as CRM tool Hubspot has a lot of great features. It has an intergration into other systems such as Intercom that is helpful as well. Cons It takes awhile to learn Hubspot and is not user friendly until you have spent time in the system. Review Source Paul W. Business Development Manager Marketing and Advertising Used the software for: 6-12 months ### "Hubspot - intuitive CRM" January 15, 2019 4.0 Really like it - glad we changed from Salesforce to Hubspot - much better user-interface as well easier to use. Less clunky. Pros Does everything you would need from a CRM. Task management - sales funnel - reporting on key figures (monthly and annually) all really great. Transparent for everyone in the team. I use the Sales-starter seat and it's also really great. Cons Slightly expensive - we have to delete sign-ups due to price becoming too expensive the more users/contacts you have on it. Review Source MP Margot P. Teleprospectrice Farming Used the software for: 6-12 months ### "Facile " September 3, 2023 5.0 Pros Logiciel facile d’utilisation, fluide et intuitif Cons La gestion des doublons parfois hasardeuse Review Source SS Shreyansh S. Marketing Operations Associate Staffing and Recruiting Used the software for: Less than 6 months ### "Very expensive CRM with complex features" April 14, 2022 4.0 We were struggling to find a good CRM with streamlined architecture. That's when we used HubSpot. Pros It has covered everything, has left no stone unturned. Whatever you need it is there. They have put a lot of effort in making this for 'EVERYONE'. Cons While making this for 'EVERYONE' they have bulked up it so much that many of the features are just useless for most of the users. It can be streamlined. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is good but can't be used as a CRM once the organization starts growing. Review Source VR Verified Reviewer Brand&Marketing Specialist Human Resources Used the software for: 1-2 years ### "Simply great CRM" December 20, 2018 5.0 Pros It has so many useful features. Creating multiple pipelines, adjustable stages, a lot of deal information to display, possibility to import/export all data needed. Different permissions for team members. And much more. Cons I can't find anything against this tool. It's just great as a totally free of charge CRM! Review Source Maurice René D. Commerce Capital Markets Used the software for: Less than 6 months ### "HubSpot CRM " October 23, 2023 4.0 Pros Facile à prendre et à utiliser grâce à sa fonctionnalité . Même une personne qui n'a jamais l'utiliser peut trouver ça facile à gérer. Cons Un peu chère pour les petites entreprises mais pleines de fonctionnalités Review Source Rangga Dika Dana P. Business Operations Team Leader Education Management Used the software for: 1-2 years ### "The Best CRM I've Used So Far!" October 3, 2019 5.0 HubSpot is easy to use. Every features that's inside the CRM is easy to explore. It helped my Team in doing so good to manage every transaction and every Customer. Pros HubSpot is easy to use and I love the way HubSpot's Customer Services help me everytime I ask for a help Cons Didn't find one until today. HubSpot is perfect, at least for me and my Team Reason for choosing HubSpot CRM \- Review Source Prateek V. Head of Information Technology Used the software for: 6-12 months ### "Good CRM, but has some fair amount of bugs" December 5, 2017 3.0 We used this software to manage our contacts, and to get the best out of our possible leads. by no ways is bad, but it can be a lot better. Since we were on a free plan, we can't compain too much.. it did the job more or less. Pros The fact that it was free, and it integrated well with gmail and has a nice google chrome plugin. It was a good CRM for our team to start Cons With time, we found it has several bugs, like some notifications not firing on the requested time. Some options to import contacts were buggy. Review Source mS mandip S. teacher Education Management Used the software for: 2+ years ### "HubSpot Review" July 7, 2022 1.0 Not user friendly Pros People enjoy the options it has to offer. Cons Very expensive and training is long to become experts on it. Review Source MD Melvin D. Business Development Specialist Market Research Used the software for: I used a free trial ### "the Goto crm for all Ecommerce businesses " October 3, 2022 4.0 i would rather go with Freshworks for its ease of use and cost compared to this platform. Pros I like the campaign feature, but the online down side was most of my emails did land on the junk folder. Cons very difficult to set up without a proper IT team in house. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing HubSpot CRM decided to check out due to it being named one of the best CRM out there. Review Source ZS Zakaria S. Conseiller Sports Used the software for: 1-2 years ### "Satisfait" September 7, 2023 4.0 Ce CRM facilite le suivi client ainsi que la centralisation des mails que nous recevons ce qui rend grandement appréciable son utilisation. Pros Ce qui m'a le plus plus sur ce CRM est la praticité du suivi client Cons L'intégration avec ringover n'est pas optimale. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.