# Page 74 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 74 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 74 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1826-1850 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mS mandip S. teacher Education Management Used the software for: 2+ years ### "HubSpot Review" July 7, 2022 1.0 Not user friendly Pros People enjoy the options it has to offer. Cons Very expensive and training is long to become experts on it. Review Source MD Melvin D. Business Development Specialist Market Research Used the software for: I used a free trial ### "the Goto crm for all Ecommerce businesses " October 3, 2022 4.0 i would rather go with Freshworks for its ease of use and cost compared to this platform. Pros I like the campaign feature, but the online down side was most of my emails did land on the junk folder. Cons very difficult to set up without a proper IT team in house. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing HubSpot CRM decided to check out HubSpot CRM due to it being named one of the best CRM out there. Review Source ZS Zakaria S. Conseiller Sports Used the software for: 1-2 years ### "Satisfait" September 7, 2023 4.0 Ce CRM facilite le suivi client ainsi que la centralisation des mails que nous recevons ce qui rend grandement appréciable son utilisation. Pros Ce qui m'a le plus plus sur ce CRM est la praticité du suivi client Cons L'intégration avec ringover n'est pas optimale. Review Source Nicholas D. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "HubSpot. The do it all marketing tool." November 14, 2018 4.0 Pros Hubspot has a slew of features that allow me to effectively do my job as a Digital Marketing Manager Cons Sometimes a little clunky, and not so user friendly. Review Source FMC Fernando Matías C. Desarrollador de software Computer Software Used the software for: Less than 6 months ### "Excelente herramienta de seguimiento de clientes" October 30, 2022 5.0 La implementación de esta herramienta fue bastante sencilla, principalmente gracias a la ayuda de la documentación con la que dispone. Por otro lado, tuvimos problemas con uno de los endpoint con los que dispone, y, tras dar el aviso a la asistencia al cliente, tardaron bastante en responder y dar solución al mismo. Pros Cuenta con una documentación muy potente. La facilidad de implementación es destacable. Su interfaz es bastante moderna, aunque para usuarios no habituados en los CRM puede llegar a ser algo engorrosa. Cons La asistencia al cliente puede no ser la mejor de todas las herramientas del mercado. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Principalmente, por los costos de contratación. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Hicimos el cambio ya que nuestra empresa quería unificar las herramientas y bajar los costos. Review Source MW Matthew W. Web Designer Marketing and Advertising Used the software for: 6-12 months ### "Hubspot is an excellent lead management and CRM software - Highly Recommend!" April 28, 2022 5.0 Overall had a very good experience with HubSpot. Pros I loved the overall ease of use, and scalability of the platform even in the free version. Cons Without a high amount of sales, the price point may push smaller businesses or single operators out. But overall the price is reasonable for all the tools that you get as long as you use them. Review Source MW Margaret W. Marketing/Communications Assistant Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM Review" May 20, 2019 5.0 Overall, working for a company whose sales team was not complex or very large I found HubSpot to be very user friendly and easy to work within. The features and benefits they offered never lacked and I never found myself asking for more. Pros What I liked most about this software is what everybody always looks for...IT'S FREE! You can upgrade as necessary although starting off costs 0$. One huge benefit is that some softwares have customization limitations but not HubSpot. It allows you to customize to fit the needs of your company logo and style with no limit at all. The cool thing about HubSpot is that it aligns with both marketing and sales, HubSpot CRM is connected with HubSpot marketing tools. Plus, as you upgrade all your information and data stays within one place so as you upgrade you just gain different functions and features. Cons Companies with a very large sales team often find HubSpot to not be as advanced. They are relatively newer and do have some feature limitations which is why large sales team often stray away from HubSpot because it is just not advanced just quite yet. Review Source CS Cris S. Production Manager Marketing and Advertising Used the software for: 6-12 months ### "Hubspot is one of the greatest CRM there is!" February 24, 2023 5.0 Pros What I like about Hubspot the most is it gives companies access to a number of marketing, sales, and customer care solutions. It offers a variety of capabilities that make it possible for organizations to manage their complete customer journey, which is intended to help them attract, engage, and delight customers. HubSpot's main advantages and features include the following: Marketing automation, Sales automation and Customer service. It also has a lot of certifications for its users. Cons You will need the training to be a master of this CRM Review Source Amelia F. Promotional Material Manager Pharmaceuticals Used the software for: 2+ years ### "Good for Money, Not Great Customer Service" March 25, 2020 4.0 Overall I do think it is a useful tool to meet your goals; just remember, it's free, but there are some things that will cost money. Pros I liked HubSpot CRM because it's straightforward to set up and use and is good value for the amount of money spent. It also eliminates some work and streamlines a process. Cons I have encountered slow wait times while using the software, and I found that it took me a while to get the hang of using it. I also have had difficulty contacting a customer service rep that was able to help me more immediately instead of "getting back to me". Review Source AP Ashwini P. Cafe Manager Restaurants Used the software for: 2+ years ### "Our relationship with customer is managed by HubSpot" October 18, 2019 4.0 We are using HubSpot CRM to manage our customer requests and issues and follow up accordingly for free. Pros The best thing HubSpot CRM is that it offers a free plan that is actually free to use forever or for a lifetime. Another best feature is that it automatically tracks the customer interactions that allow us to understand the needs and behavior of our customers and serve them accordingly. Cons Businesses, looking to manage a substantial volume of information and contents, seem confusing and complicated with HubSpot CRM, which I least like about this software. Review Source VR Verified Reviewer Client Engagement Associate Management Consulting Used the software for: Less than 6 months ### "A good CRM tool for Sales and Marketing Professionals" May 9, 2019 5.0 Overall Hubspot CRM is a great tool. Being a salesperson it helps me in business development. Right from sending the mail to prospect, to managing them, Hubspot helps in all aspects of the sales cycle. But still, a lot needed to be done at it looks, design and some more functionality need to be added like more integrations, e-mail templates, etc. Pros Hubspot is very simple, easy to learn and use. Gmail, Outlook integration feature is awesome, we can decide whether our mail should be reflected on the Hubspot platform or not. Using Hubspot I schedule the time at which my mail will be sent automatically in the future. Email Tracking feature- Suppose if someone read the mail I sent, then Hubspot notifies me about the same and I can plan accordingly. Cons Although Hubspot is easy to use, it's not attractive. Sometimes Hubspot takes longer than usual to perform the desired action/task. Review Source SP Sherry P. Freelancer Apparel & Fashion Used the software for: I used a free trial ### "Awesome company" March 27, 2022 5.0 Pros Very Impactful very satisfying for my company usage Cons Honestly I love the company There is nothing I would change Review Source AN Alfred N. Enterprise Business Development Computer Software Used the software for: 1-2 years ### "Review " February 13, 2020 4.0 Pros \- Nice and easy interface - Easy to use - Sequences Cons A lot of manual work. Would be nice if you could automatically get more fields to be filled in trough the Gmail-integration. For ex. connecting the information from someones email directly to the CRM. Name , title etc. AI maybe? Sometimes the system is a little bit slow. And you can't set double deal owners in the deal stages. Would be nice if a case is co-driven with a colleague. Can't set next steps in deals. Can't see the "overall information" when companies are set in different structures. - Would be nice if you could "map up " structures. Like a tree or something like that so you could get a easy overview. Review Source Jenna F. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Easily Recommend " November 30, 2018 5.0 Able to define targeted list to create more genuine, personal emails. The ease of automatically created contacts is amazing. Pros The ease of use and all the functionality. Being able to create lists that include the exact target audience, the tracking is impecible from landing pages to emails and all is followed by automatically creating profiles. Mostly, their hubspot academy and blog is AMAZING to learn from. Cons The upcharge for certain functions when we are already maxing our budget. Review Source VR Verified Reviewer CEO Used the software for: 6-12 months ### "Great Product" March 12, 2018 5.0 earning more customers and logging information fast for easy, friendly and great customer support to my customers Pros Easy to Navigate and Easy to Use. Hubspot allows you to create tasks, appointments, and log notes on a users profile in the CRM. Cons Wishing It offered a "customer support" platform . This would allow users to track or create a ticket to the users profile and also interact with them via email or chat. Also, Would like to integrate chat platforms to the product as well. Review Source Katie D. Social Media Manager Consumer Goods Used the software for: 1-2 years ### "Easy to manage lots of content" October 2, 2018 5.0 Pros As the manager of nine brands (each with three+ social media channels), the ability to schedule content quickly and easily is a must. Cons I wish there was the ability to isolate accounts within the social tool so I don't have to triple check the right accounts are selected before scheduling or publishing. Review Source jB julia B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love the Email Management system!" November 27, 2023 4.0 Pros Creating, sending and managing email marketing is simple. Cons Would like a little bit more customization options in email creation. Review Source BC Benedetta C. Social Media Strategist Marketing and Advertising Used the software for: 2+ years ### "The best CRM" January 31, 2022 5.0 Pros I have been using Hubspot for many years both on a personal level for my contacts and for my clients. I recommend it to anyone who wants to manage their contacts across the board. Cons I really appreciated the opportunity to take the Academy. I think it's essential to learn how to use Inbound methodology. Review Source TP Tiago P. CEO E-Learning Used the software for: 2+ years ### "Best CRM tool but really expensive" June 28, 2020 5.0 Using hubspot is really easy. The tool basically does everything you need in terms of CRM and we keep track of all the information we need from our clients in there. Pros The Hubspot suite is really complete and it serves all the needs of the company when it comes to CRM. The software has a lot of integrations and it has a LOT of features thar are really usefull and it’s hard to find on any other competitors. Cons It’s REALLY expensive for small and mid tier companies. They probably aim for the bigger companies since the tool is really complete and offers a lot of features. Review Source VR Verified Reviewer CEO & Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "The Must-use CRM" October 2, 2018 5.0 Hubspot is the best CRM in the market. No doubt about it. Pros Sequences, Easy DB Management, Great overall customer experience Cons Hard to say, I'd say the amount of features available can sometimes make it hard to navigate through, but there's this huge content library one can access to find answers so nothing too hard. Review Source Abdul R. Head Of Sales Marketing Food & Beverages Used the software for: 6-12 months ### "Easy to use and a complete whole package for all our business needs. " June 30, 2018 4.0 Pros Hubspot has got the best online marketing community. It is complete solution to all of your business marketing needs. In our sales operation , it is our first most priority to lead sales promotion through social media platforms or even generating mails through mailchimp. Cons The pricing of this software is a little bit higher as compared to other marketing tools with features in the market. Besides this , one cannot ask for a complete package like this Review Source VR Verified Reviewer Creative Services Manager Used the software for: 1-2 years ### "Just started using this about a year ago and it's really easy to pick up." July 19, 2018 5.0 Pros Much more robust than other CRM tools. Easily integrates with mail client and teams within company. Would recommend. Cons Not too many cons specifically about the product. I use multiple accounts so it would be nice to easily switch between them. This may already be a feature that I'm unaware of though. Review Source Ankur J. Product Manager Used the software for: 1-2 years ### "Everything you need in a CRM system when you are starting up!" June 8, 2017 5.0 Pros FREE - Absolutely Free Integration with Hubspot Marketing Automation Sidekick that will allow you to know when users have opened your email or checked your proposals Cons I feel the custom fields are not very intuitive and the reporting in general can be improved to give a better view on the pipeline. Review Source KW Kc W. BDR Farming Used the software for: 1-2 years ### "Trend everything " October 2, 2019 4.0 Pros Total CRM customization takes too much time and attention away from bottom line activities. HubSpot provides a more guided configurable approach to sort, manage and execute a sales database. The built-in one-click calling feature was a direct cost savings. We were able to cancel our monthly 3rd party power-dialer subscription. Cons Periodic feature down times, minor road blocks here and there Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were spending more time on configuration and less on lead gen and pipeline growth Review Source VR Verified Reviewer Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Best CRM I have ever used" August 13, 2019 4.0 Pros It's sooo powerful. Never had a CRM which is collecting and combining so many data. Cons CRM at HubSpot is a bit pricey tool, but worth it. Also, sometimes it's a bit hard to find (or discover) some functions it actually offers. Reason for choosing HubSpot CRM how complex and powerful it is Review Source Talk to a Capterra advisor for free and get results within 15 minutes.