# Page 75 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 75 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 75 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1851-1875 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Casey C. Digital Marketing Specialist Computer Software Used the software for: Less than 6 months ### "There's a reason why HubSpot CRM is so cheap" June 5, 2018 3.0 Pros The more I experience Marketing Automation software things become clearer and clearer to me. - Companies who have amazing marketing automation systems for B2B lack a proficient CRM - Companies with an amazing CRM system lack marketing automation features This is the tradeoff I've seen with numerous systems, either it's great for sales but sucks for marketing, or it's great for marketing but weak for sales. Rarely can you have the best of both worlds! HubSpot CRM is okay, it has a some modern features you'd want in a CRM but leaves a lot to yearn for. Good tracking features, notifications from lead interactions, a clean U/I, a nice pipeline management feature. You can also make phone calls from the CRM itself. Cons What it lacks is in-depth customization for companies that sell advanced solutions. No in-depth product and services management either, it's very basic. This might work if you have a simple pricing model, but not if you sell complex systems of hardware, software, and services. Even the sales rep for HubSpot CRM told me they use Salesforce for their sales process...I mean c'mon, how can you try to sell me on a CRM that you wouldn't use yourself? Review Source DC Darnell C. Manager Food & Beverages Used the software for: 1-2 years ### "Carter's evaluation Hub spot is the future " April 10, 2024 3.0 Experience was exceptional recommended by me Pros Awesome dependable great customer service Cons A little slow navigating around the the system Review Source Edward S. Sr. AE Information Technology and Services Used the software for: 1-2 years ### "Great CRM for sales & marketing" January 7, 2020 4.0 Great experience with Hubspot, awesome functionality for sales, marketing, automation, etc. Pros Excellent all in one CRM / sales automation tool. Great for teams that collaborate between sales & marketing regularly. Cons Not much I don't like about Hubspot. It is somewhat pricey, but the functionality and interface is superb. Review Source EP Emina P. Account Executive Package/Freight Delivery Used the software for: 2+ years ### "Go to for sales teams " January 13, 2022 5.0 Pros Easy, intuitive, ton of ways to utilize, ability to customize, easy to jump on, just great for historical documentation Cons Search feature is not very intuitive, Wish it was easier to get functional help, mostly done on web Review Source ER Eric R. Account Executive Logistics and Supply Chain Used the software for: 6-12 months ### "AIMsmarter LLC" October 3, 2019 5.0 Pros The software is very user friendly. The simplicity helps some of our team members who are not very computer savvy. Cons When a large amount of changes are made the system sometimes crashes and needs to be reloaded. If you hit refresh before this happens it works fine. However, every time you hit refresh it erases all the filters you are using. For example, if I have all deals filtered by deal stage and I hit refresh, the page erases that filter and sets it up to show all deal stages. This is frustrating because if I don't refresh it crashes after I update a few deals and if I do refresh to avoid the crash, I have to reset the filter. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price. Review Source VR Verified Reviewer Chief Innovation Officer Internet Used the software for: 2+ years ### "Very tried many different CRMs, this one was our favorite!" January 1, 2019 5.0 Pros Really liked, how the free version is so unlimited. No contacts limit, no user limit, you can really just grow into using all of it, then when you're doing good enough, you make the switch to upgrade. Other free to use CRM packages are just horrible or they have very rigid packages with limitations of users/seats being very expensive. Cons They've made a lot of changes throughout the years we've been using it. As of now, there really isn't anything I can think of for being not well built! Review Source jG john G. business development Financial Services Used the software for: 1-2 years ### "Full of Robust features" July 11, 2022 5.0 overall i love the user interface, marketing capabilities and lead management functionality Pros task management capabilities . charts for management . user interface Cons all the features are meeting my expectations and there is no negative feedback Review Source Joshua A. Social Media & Web Manager Higher Education Used the software for: 2+ years ### "All in one with Hubspot" November 14, 2018 4.0 Functions as needed and gets the job done! Pros Ease of publishing to multiple accounts and networks. Cons Navigating through the software is a little cumbersome. Review Source Ann K. CSM Information Technology and Services Used the software for: 2+ years ### "Easy to use" September 9, 2019 5.0 Pros I like the easy meeting scheduler. Helps with accounts and makes it seamless. Cons No problems. They’ve developed so many add ons over the years. Review Source Jonathan O. Team Support Executive Law Practice Used the software for: 6-12 months ### "HubSpot has become the cornerstone of our operations" October 18, 2018 4.0 We are solving the problem of managing our new clients from lead all the way through their onboarding process. Automation has opened up a bunch of new doors for our business as we rapidly grow. Pros I like that you can customise it to work for your business needs. It's so great that there are always new features and updates. The various automation functions throughout the software are great also. I'm always thinking of new ways to automate our processes Cons There are a few bugs still here and there. Review Source VR Verified Reviewer Online Marketing Information Technology and Services Used the software for: 2+ years ### "Definately worth more than you pay for it" October 9, 2018 5.0 It is free, what is not to like about it? Pros That it is free for starters, which helps a lot for small startups Cons The pricing cap when adding functionalities Review Source OZ Ob Z. Analyst Computer Software Used the software for: 6-12 months ### "Intuitive to use" March 13, 2022 4.0 Pros I like how the web interface is clean and elegant. Easy to understand and everything fits nicely together. Cons Integration with Microsoft tools can be enhanced beyond just Outlook. Like Office365, SharePoint, and OneDrive. Review Source Randy M. CEO, Marketing Strategy Marketing and Advertising Used the software for: 1-2 years ### "The right tool for the job." January 10, 2017 5.0 So much simpler than others. As a HubSpot user since 2011, I initially wondered why they were bringing a sales tool into a marketing world. That didn't last long. Integration with HubSpot marketing software makes connecting the two sides of the business seamless. Pros The CRM is really easy to use. And, it's Free. Cons Helps to have some sales process familiarity. Review Source Ian L. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Decent CRM with many sales features" December 4, 2019 4.0 A good CRM with some really great plug in email functionalities. Pros My favorite tool is the email tracking feature to see if someone has opened or viewed your email. Other CRM features are nice as well. Cons The free version is quite limited, in order to expand functionality, you need to purchase the sales version. Review Source James M. Manager Entertainment Used the software for: 2+ years ### "Nice Free features" January 7, 2019 4.0 Pros Saved templates, integration with gmail. Cons Limited free features. I understand why, but it would be great to have more notifications monthly. Review Source RF Ryan F. VP Legal Services Used the software for: 6-12 months ### "HubSpot CRM" November 17, 2020 4.0 Pros Hubspot is super simple - add the browser extension, log in, and you're off to the races. Cons I don't like that I can only view 200-300 tracking activity points per month. I \*think\* this is a limitation of our package, but am not 100%. But I'm marking it as a con to the tool as we were not made aware of this limitation during the sales/demo processes. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Too expensive and we weren't making full use of it. Review Source CW Caroline W. Ops Director Computer Software Used the software for: 1-2 years ### "Good system" November 2, 2023 5.0 Pros Really thorough product, high level of detail and precision Cons Difficult to learn to use compared to other products. Review Source RF Rachel F. Sales Booking Lead Legal Services Used the software for: Less than 6 months ### "Good product" October 12, 2023 4.0 We are still trying to figure how to integrate other tools since we are still on training Pros There are really good features that we can take advantage of in their user-friendly interface, and also how to integrate with a variety of third-party applications and tools that we normally use like Google Sheets, RingCentral, and MyCase. Cons Training and familiarization with the system are necessary, especially for users who are new to CRM software, and this could take some times Review Source AL Andrew L. Marketing Assistant Construction Used the software for: 6-12 months ### "Best Marketing and Sales Automation Software in the Market" January 13, 2018 5.0 They also have an amazing customer success team that assists you to maximize your investment in HubSpot. A team of dedicated marketing experts will walk you through planning and execution of all your marketing initiatives to make sure that you reach the goals that you aim for through HubSpot. Pros Marketing and Sales automation all in one place. If you work in Marketing or Sales, HubSpot is a Must-Have! If you are in a Sales team, HubSpot reduces the burden of the Sales process, from lead generation, client database, to deal management so that you can effectively engage with your customers and prospects. If you are a Marketer, HubSpot provides a centralized platform that will let you work on all your marketing initiatives, from email, social media, blog, website content, and analytics. Cons Set-ups can be tricky at times, however, they have a great customer service team to help you out anytime. Review Source OW Ollie W. Sales Executive Non-Profit Organization Management Used the software for: 2+ years ### "A great CRM for a Sales Team" December 17, 2019 5.0 Pros Hubspot offers all the tools my team and I need to effectively build and manage a pipeline. The software is extremely customizable and allows us to track and record all data on leads throughout our sales cycle. Cons Not a lot to be honest. The system is pretty solid. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Functionality of Hubspot is more in line with our process. Review Source Michael B. Account Executive Hospital & Health Care Used the software for: 1-2 years ### "HubSpot - effective SAAS CRM" January 7, 2022 5.0 Pros I love how HubSpot makes keeping track of my deals easy. It also automatically shows me when a deal is "rotting" which is super nice. Cons It's complicated to pull certain reports. Review Source Luis S. TRADE MARKETING TRAINEE Consumer Goods Used the software for: 1-2 years ### "Good platform to reach leads and analyze business metrics" July 12, 2022 4.0 Overall, Hubspot CRM is a great option to analyze business metrics. Also, the easy navigation in the platform makes it one of my favorite CRM platforms to use. Pros This platform shows us visual dashboards with relevant and dynamic graphics in real-time allowing us to see how is the market reacting to our campaigns. Cons There are some changes to the platform that we are not informed about. On the other hand, I had some problems using the platform, I saw some reviews about the same problems that I had which led me to conclude that those problems are concurrent. Review Source SD Sven D. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Easy to use CRM for our startup" November 16, 2022 5.0 Pros A lot is possible with Hubspot. Sales, marketing, make landing pages,... Cons The analytics and performance tracking of the team is quite hard to understand. We haven't succeeded yet in making the dashboards and graphs based on the team's performance. Switched from [Salesflare](https://www.capterra.com/p/149522/Salesflare/) We want to use few softwares that have a lot of functionalities. Hubspot goes further in functionalities Review Source VR Verified Reviewer Product Manager Computer & Network Security Used the software for: 2+ years ### "For a small business CRM, nothing comes close to HubSpot" July 23, 2018 4.0 Lead tracking, CRM, deal tracking, conversion, user acquisition, dialing, sales reports Pros HubSpot CRM's best value proposition is its price point - free! Compared to a market where Salesforce licenses can cost well over each monthly, it is hard to justify a switch. HubSpot provides sales basics like lead and deal tracking, alongside powerful features for reporting and dialing. If you use HubSpot marketing, it also natively ties together records for an omnichannel view of activity and conversion. Cons HubSpot is built for out of the box SMB use, and lacks the power features CRM admins may be looking for. Customization is extremely limited, and organizations with larger sales teams may run into a wall depending on their needs. At that point, however, integration with Salesforce is robust and can manage larger datasets or teams alongside HubSpot. Review Source VR Verified Reviewer Digital Marketing Apprentice Marketing and Advertising Used the software for: 1-2 years ### "Very Good" November 22, 2018 4.0 It gives me good insights and lots of details as to what is going on, what is going good and bad. Pros HubSpot is a very good way to look at detailed insights. It's gives you everything you want to know with the click of a button. Cons It's tricky to get your head around. It isn't as flexible as I would have hoped for. 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