# Page 78 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 78 - Is HubSpot CRM the right CRM solution for you? Explore 4462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4462) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 78 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1926-1950 of 4462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Maureen C. Marketing Director Utilities Used the software for: 2+ years ### "Alignment Made Easy" October 2, 2018 5.0 Lead to Deal stages are a unique and somewhat tricky for any organization. We have really made solid strides in creating transparency between marketing and sales. There is no smoke and mirrors, marketing can provide evidence that someone clicked on our social advert THEN completed a form on our site for say a webinar, contact us and so on. THIS completion rate generates a positive churn for our sales team, which is the goal of any marketing effort. Pros We use both sales and marketing modules, and align our leads to deals. Since our sales cycle is long, we like seeing the activity of all visitors, lets us know our reach/social/pushes are making a difference. The results show in our increased form completion rate. Cons Our deal stages are not exactly likely the lead cycles defined in HS. Review Source SH Supreme H. OWNER Retail Used the software for: 1-2 years ### "Not bad for the money" August 24, 2022 4.0 I was pleased, but definitely wanted more. Pros The interactive UX and UI for both mobile and desktop Cons Mainly the pricing, seemed like EVERYHTING was a la carte Review Source Devon A. Business Development Coordinator Internet Used the software for: 1-2 years ### "Not User Friendly" April 5, 2019 2.0 I would not recommend to other users. Pros This platform has an easy way to store companies, deals, tasks, and communication. Cons There is too much depth to this software, it is easy to loose information. It would be better if a deal was only a side item, not a separate item. Review Source Indraneel R. CEO and Co-Founder Computer Software Used the software for: 6-12 months ### "An essential tool for startups" October 16, 2018 5.0 We have used HubSpot for tracking the sales process of our product and we have so far have had a very smooth experience minus our requirements for customisations Pros \- Easy creation and management of leads and contacts - Easy tracking of conversation with prospects - Smooth integration with email to send customized response to prospects and leads Cons Feature rich software but not very easy to customize own process and limited integration with social media Review Source Ibrahim M. Software Developer Used the software for: 1-2 years ### "Hub Spot is a very good software for customer relation management. It is simple and straight forwar " May 6, 2018 5.0 Pros Hub Spot is a very good software for customer relation management. It is simple and straight forware. I like its simplicity and ease of use. Cons It is simple and nice, I like everything . Review Source VR Verified Reviewer Enrollment Coordinator Education Management Used the software for: 2+ years ### "Hubspot" November 13, 2018 5.0 Pros Easy to use interface for both sales and marketing Cons list creating function can be tedious and have errors Review Source VR Verified Reviewer Shipper Warehousing Used the software for: 6-12 months ### "Great for warehousing" March 29, 2024 4.0 Pros Ease of use so simple really learned it on my first day of training Cons Some menus and options don't match up, or they are so small you have to really look Review Source JC James C. Head of Business Development Computer Software Used the software for: 2+ years ### "Solid product, would recommend" February 10, 2021 4.0 Overall it's been a positive experience. However, I do get very frustrated when it starts lagging when I'm trying to edit an email. Pros I like how easy it is to use the platform. It's easy to train new hires how to use the platform. Additionally, the chrome extension makes things even easier. Cons I've had significant issues with platform speed when I'm trying to edit sequences. Everything else works smoothly, but as soon as I start to edit a sequence to send out, the text editor starts lagging and my computer slows down. Review Source mF marcello F. owner director Hospitality Used the software for: 6-12 months ### "Unbreakable Contract" June 2, 2023 3.0 I reached out to Hub Spot as It was recommended to my by a friend that owns a big IT companyI find this product and the response time frame not suited to the Hospitality Industry and to small business that want to grow quickly and need hands on and quick supportOn top of that we were sold two products the Sales Hub and the service Hub, the first one after 6 months we are still waiting on the automation requested and the second one was sold to us but we dont actually need and we are finding it impossible to get out of the subscriptionDONT RECOMMEND THIS COMPANY AT ALL Review Source SD Suman D. APM Computer Software Used the software for: 6-12 months ### "Great CRM for lead management and pipeline monitoring" December 5, 2022 4.0 Overall experience was satisfying. They produce great content, which is super helpful in coaching and practicing the best practices. Pros Ease of use and the functionalities that Hubspot provides are really important to any sales organization Cons Reporting needs to be improved further. Granular reporting of every parameter is something that is important to build the strategy from the ground level. Review Source Joan F. Head of Data Financial Services Used the software for: Less than 6 months ### "Flexible CRM" April 17, 2023 4.0 Pros Hubspot is pretty easy to use and integrates with other data sources. Overall, I think it is user-friendly and I would recommend it to companies that have more than 500 customers. Cons If you have a business model that does not fit inside Hubspot pre defined structure, then you may end up having to do too many rules and customizations. Review Source GB Guillaume B. Business Development Manager - Medical Billing Hospital & Health Care Used the software for: 1-2 years ### "My success at work relies on HubSpot" January 31, 2020 5.0 When I first came to PetalMD, two CRMs were in place due to a company acquisition. In a heartbeat, I realized how HubSpot was better, easier, and more effective to help me grow our business. Pros How easy and intuitive it is to use it. Cons I would love incoming calls to pass by the software. Honestly, it may be already in place. I just did not take the time to read nor ask for it. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I did not choose honestly, but the company's choice was definitely aligned with what I was hoping for. Review Source VR Verified Reviewer Finance Automotive Used the software for: 2+ years ### "HubSpot - a top tier CRM" July 12, 2022 5.0 An excellent sales tool Pros The automation capabilities are incredible. Cons Gets a little pricey as your needs grow. Review Source RB Rafael B. CPO Computer Software Used the software for: 1-2 years ### "Hubspot CRM" April 25, 2021 5.0 Hubspot CRM is our #1 source of truth when talking about contacts, lists, leads and deals. Pros Customization, features and integrations are certain the best points. There is a ton of possibilities, for beginner users, it could bring some difficulty, but that's normal within any complex software. Cons Sometimes the software appears to be slow, or heavy, but not all the time. Complexity also turns it hard to use, specially for new users. Review Source MJ Mackenzie J. Senior Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "One-Stop-Shop for Marketing Teams" October 22, 2018 5.0 HubSpot has enabled a small marketing team to feel much larger with its ability to make your marketing efforts go further. Pros HubSpot handles virtually all of your marketing needs in one, easy to manage, platform. It's a one-stop-shop for social media, emails, landing pages, blogging, etc. Cons While the reporting functionality has improved tremendously over the last 5 years, there are still opportunities for the reporting features to be improved to enable marketing teams to obtain consistent performance metrics. Review Source VR Verified Reviewer Marketing Manager Computer & Network Security Used the software for: 2+ years ### "Easy to use CRM" November 13, 2018 5.0 Pros It's easy and intuitive. Everything is in one place. Cons The reporting could be made better and easier. Review Source AD Adam D. Digital Marketing Coordinator Medical Devices Used the software for: 2+ years ### "Happy HubSpot User" May 7, 2019 5.0 Pros HubSpot is an great tool that centralizes all of your marketing efforts - from paid ads to emails to social media. It helps my organization easily track the effectiveness of our marketing efforts. As a result, we are marketing smarter than ever before and putting money into tactics that drive revenue. Cons It's missing some functionality that I find important. Namely, I think that there should be an option to automatically unenroll a contact from a workflow if they reply to an email. Review Source VR Verified Reviewer Field manager Health, Wellness and Fitness Used the software for: I used a free trial ### "HubSpot is for you!" November 22, 2020 5.0 I think HubSpot is great solution for small companies or startup companies. You don't have to pay anything and you have software. With other softwares if you don't pay you loose all your data that you uploaded. Pros It is easy to see prospects and lead profiles to see how they react to emails, phone calls... There is a lot of the key features, but for me personaly is that you start for free. Cons There have been multiple times where we lost data and data was unretrievable. On the other side we need to repeat the steps because, I believe, bugs would prevent to save our data. Review Source RD Ridham D. SDR Information Services Used the software for: 6-12 months ### "Great All in One CRM" May 7, 2024 5.0 Pros I like the fact that it’s easy to use, the view is super clear and not clunky. Overall new vibe Cons No drawbacks so far, love the CRM. For smaller companies it can be price sensitive, but again there are other CRM for other companies. Review Source sN samuel N. CEO Entertainment Used the software for: 1-2 years ### "Free Trial Quite Useful" May 14, 2024 4.0 I've enjoyed it so far, though still making an effort to incorporate it into a more regular workflow Pros I like the ability to have all my contacts, leads, etc in one place and to track how I met them/leave notes for myself to keep our relationship fresh in my mind no matter when I pick Hubspot back up. Cons Some fields are outdated, such as twitter@ being an option when most people share Instagram accounts if anything. Reason for choosing HubSpot CRM Brand recognition, good marketing advice via their blog/newsletter. Review Source VR Verified Reviewer Sales Manager Internet Used the software for: 1-2 years ### "Great CRM software" December 10, 2018 5.0 I like it a lot and I like that they're constantly working to improve it and I'm glad they make this known to the users. Pros I love the contact timeline and all of the information it gathers about contacts. Cons Duplicate notes on contact timeline and the search stops working sometimes. Review Source VR Verified Reviewer Digital Advertising Consultant Marketing and Advertising Used the software for: 6-12 months ### "Bang for the Buck" August 10, 2018 5.0 Pros I like the ease of use and the sales e-mail templates Cons I don't like the nickel and dime methodology; there are a handful of features that aren't available without upgrading to a version that includes a bunch of other features that our agency doesn't need yet. So it creates a situation where we're missing out on random functionality of the software but it doesn't make sense to sign up for the upgrade. Review Source Marc H. Director of Marketing Used the software for: 2+ years ### "Free CRM that's getting better than some paid ones" February 6, 2018 5.0 Sales efficiencies and sales management visibility. Pros There are constantly new features being added to this and bugs that once made this hard to justify for larger organizations have been fixed. Cons Reporting could be better. Contact limits when connecting this to a HubSpot Marketing portal get a little annoying. Review Source VR Verified Reviewer Investor Relations Manager Construction Used the software for: 2+ years ### "excellent software" February 1, 2019 5.0 Pros that you can track every single emails clients Cons nothing, i think this software is just perfect Review Source AS Allison S. Marketing Executive Used the software for: 1-2 years ### "Customers with high caliber and immediate attention." May 22, 2018 3.0 I have benefited with HubSpot CRM because I have managed to carry out a client project at a higher rank, thus establishing a better response rate and each client of very high rank in my company. Pros The best thing about HubSpot is the interface in a definitive way, since it provides comfort in each section that is researched and also, it provides the necessary characteristics to be able to establish a connection with a client and generate more income. Cons I have no complaints about HubSpot, the truth is a development that has achieved excellent results and has met all the expectations it offers, it is a compromising software that complements the user who uses it very well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.