# Page 8 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 8 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 176-200 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kayla W. Sales Rep Construction Used the software for: 2+ years ### "Wonderful Program- Best CRM!" January 23, 2025 5.0 Wonderful, I love using all the features to automate my outreach seamlessly. Pros Easy to use. Lots of features like templates, emails, and sequences. Giant video library. Cons Admin locks lots of features, which does make it cumbersome when we need specific features. Review Source JM Jan M. Digital Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Hubspot: The CRM for everyone!" January 24, 2025 5.0 Pros Hubspot is the CRM for everyone! Comprehensive CRM tailored for companies of all sizes - medium-large organizations and enterprises. Cons It can feel a little clunky at times. There are a lot of annoying pop-up guides and tours that I wish could be disabled. Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: 6-12 months ### "HubSpot CRM " April 15, 2025 4.0 Pros I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration. All this assist good connections ensure better workflow. Cons HubSpot is better tool offering services affordable subscriptions costs and it one in all tool therefore saves on costs. Review Source VP Vik P. CSM Financial Services Used the software for: 1-2 years ### "Powerful tool with a challenging UX" February 20, 2025 3.0 Overall, Hubspot gets the job done and has some very powerful functionality. However, for the pricepoint it would be really amazing if their interface was more usable. Pros Once Hubspot has been set up, you can complete most needed CRM functions from their platform. The email plug in is great! Cons The user interface for Hubspot is not very user friendly, and can be hard to navigate. Review Source SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Hubspot Review" April 10, 2025 4.0 Pros HubSpot has excellent features for managing leads and data. You are able to integrate other software very easily. They have an excellent customer support team. Cons Data duplication and somewhat high costing. Review Source BZ Brian Z. Technical Director Aviation & Aerospace Used the software for: 2+ years ### "Best CRM for Startups" October 6, 2024 4.0 Hubspot CRM, has probably been the best CRM solution I've used to date. Its easy to set up, and although there are some annoyances with teir pricing/addons, the system itself is great for companies big and small. Ive mainly used in a startup and it was one of the best investments we made. Pros The systemnis really easy to set up, with a plethora of customisation that can be done. Creating views purely for your viewing, and seeing last interactions is key. Cons The level of addons is a littlw annoying. You get to grips with thensystem, realise you can do a little more and control thibs better, then you realise you need to buy an addon. Its a teir business model, but can be annoying when youre first getting to grips with the system Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The pricing structure, free levels and ease of set up and use were thjngs that clearly set this apart. As a startup, there wasnt much knowlege/experience with CRM solutions so finding something that could cope with swift and easy onboarding was key. Review Source AB Alex B. Managing Director Computer Software Used the software for: 2+ years ### "Hubspot drives our marketing and sales" December 3, 2024 4.0 Very good, the knowledgebase and academy is brilliant and we have also used a partner implementor that has helped us set up various aspects which is easy because its such a well known established product. Pros Hubspot runs our whole marketing function in the business, outbound marketing campaigns, prospect and customer lists, reporting, form submissions on the website. As well as our sales flow from the lead scoring module, pipeline management, forecasting and the whole sales funnel. Cons The cost :) Its an expensive tool and if we want additional functionality it nearly always requires us to 'upgrade' our package. Review Source RF Robert F. Sales Representative Food & Beverages Used the software for: 1-2 years ### "This a good free product " April 27, 2025 5.0 We use this CRM by HubSpot alongside our sales products for prospecting to keep all the information that we collect through different channels. Pros It's easy to track our leads and clients, set events and appointments without losing precious time typing everything one by one. Cons With its freemium plan, we are limited in several functionalities like customization fields or integration with our marketing tools. Review Source ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "Il est très complet, parfait pour la prospection" February 3, 2025 5.0 Il est très complet, parfait pour la prospection et simple pour les entreprises start-up. Pros J'aime le fait que vous puissiez connecter différentes pages Web comme LinkedIn, des webinaires, Microsoft Teams pour inclure des informations de prospection. Cons Cela n'inclut pas tout, vous devez acheter des packages plus cher pour inclure des éléments comme le marketing, etc. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce était trop pour ce que nous recherchions en tant qu'entreprise Review Source EB Eric B. Agent, Principle Insurance Used the software for: 1-2 years ### "Elevates your business to the next level" December 25, 2024 4.0 CRM is the gold standard for marketing a client list or prospect database. The integration with third party softwares make this CRM a cruicial tool to online businesses and campaigns. Pros Powerful CRM that was designed for marketing as the focus. The customer is really prioritized in this CRM helping you to build strong relationships and close sales. Cons The price gets higher as you scale. Can be expensive for small businesses that work in smaller markets. Alternatives considered [Flowlu](https://www.capterra.com/p/166656/FLowlu/) Reason for choosing HubSpot CRM Easily customize the workflows and automations. Review Source SB Stephen B. CEO Financial Services Used the software for: Less than 6 months ### "Good CRM Priced right" December 3, 2024 4.0 Simple to navigate your leads ands accounts - can set up to do lists and also assigned tasks to others Pros simple to use - You can work remotely and its priced fairly Cons Does not have all the features of salesforce Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing HubSpot CRM thought the functionality was better for the money Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) cost of salesforce was too high - did not need everything they offered Review Source GF Gareth F. Managing Director Package/Freight Delivery Used the software for: 6-12 months ### "Crappy company. Be careful..." December 15, 2024 1.0 At first we were excited.. but it turns out they are just another greedy company and don't do anything to help when they are wrong. Disappointing. Pros It is a solid CRM. Tracking interactions with potential customers is great. Cons You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo). Also, they removed features that we had been using since we started, without notice, and without a reduction in cost! Beware! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I wanted to track interactions with customers prior to them signing up. Review Source MS Morgan S. Customer Success Manager Environmental Services Used the software for: 2+ years ### "Cross Functional - A Company Necessity " October 3, 2024 5.0 I have utilized HubSpot within 2 different Organizations now, and have continued to learn how to better use the platform based on my needs, or position. With that to be said, I have worked in Sales, Marketing, and Customer Success departments and have continued to use the platform - its cross functional, and a needed tool. Pros The ability to integrate within other platforms utilized within an Organization. This is incredibly helpful to prevent from having to create extra spreadsheets, or use mannyy different platforms to communicate efforts and work. I also greatly appreciate the pipeline features. HubSpot Knowledge base is also an incredible "upskilling" tool to take advantage of. Cons I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller pipeline by a few hundred or thousands in comparison with actual pricing expectations. Review Source MI Muresan I. Consultant Insurance Used the software for: 2+ years ### "HubSpot CRM is a simple CRM tool but with impeccable ability." August 13, 2024 5.0 Our clients relationships were given a huge improvement by HubSpot CRM by allowing us to have a simple interaction space. The overall experience with HubSpot CRM has really stood out and has matched so perfectly with all our clients engagements needs. Pros There are chatting and meeting features available in HubSpot CRM which makes our conversations with clients so efficient. HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships. It also has clear visual boards that gives us clear eyesight onto all our clients engagement activities. Cons HubSpot CRM has reigned so well and has met all our needs without a problem. No dislikes towards it. Review Source AD Aaron D. V.P. of Sales Marketing and Advertising Used the software for: Less than 6 months ### "Simple Yet Effective" March 6, 2025 5.0 We switched over to HubSpot from Salesforce and it was a great decision. We've been able to onboard our BDRs with ease, integrate with our dialer software, keep track of leads, pipeline stages, deals, and other important KPIs. Pros Useful features, user-friendly platform, great integration options, good customer support. Cons Nothing at this time. HubSpot has been great and continues to impress. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Easier to use, more user-friendly, great integrations included. Review Source BK Bea K. Digital innovation Manager Information Technology and Services Used the software for: 1-2 years ### "Optimal solution for client management" November 30, 2024 4.0 Very positive. I can get all the information about my clients in one place and I can track all interactions over time. Pros User friendly. Easy to learn and incorporate to your daily tasks. Love that the clients can schedule calls in my calendar without contacting me and I get the notification on my phone. Cons I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development. Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Hubspot free version has more features than Highlevel smaller plan. Although the automation features of Highlevel where really useful Review Source CP Carly P. Accounts Administrator Automotive Used the software for: 1-2 years ### "HubSpot CRM" November 30, 2024 5.0 HubSpot CRM is an exceptional CRM software as is cost effective and easy to use. While using other HubSpot apps is integrating seamless with them saving time so you can focus on customer relationships. Pros The mail reason for choosing HubSpot is the customizability, you can choose what data is needed and be shown in the dashboard. The automation is another great feature that HubSpot CRM offers as it can boost the productivity for the whole team. Cons While free tier can help every business, for more functionalities the cost can increase rapidly. Review Source AV Aaryaman V. Sales Planner Education Management Used the software for: Less than 6 months ### "Efficient CRM for Small to Mid-Sized Teams" October 17, 2024 4.0 HubSpot CRM is an excellent tool for small to medium-sized businesses, providing powerful features for sales and marketing alignment. Pros The user-friendly interface makes managing customer data and tracking interactions seamless. Cons Limited customization options for more complex workflows can be restrictive. Review Source DW Dave W. Head of Professional Services Information Technology and Services Used the software for: 1-2 years ### "Easy user interface with fantastic workflows and integrations available." December 4, 2024 5.0 Pros Easy user interface with fantastic workflows and integrations available. Also easy to track client activities with simple to use task management. Cons There were some challenges around the cost of some additional features between the license models, where the flexibility to enable some were not allowed, but overall, it did not detriment our use of the platform. Review Source RD Richard D. Operations Manager Construction Used the software for: 2+ years ### "HubSpot hits the spot!" November 18, 2024 4.0 It has been a positive experience overall. The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice. Automated email reminders for tasks associated with customers and deals is also quite useful for our team. Pros Makes it easy to keep track of open proposal and communication history with each client. Cons It is bad about logging users out on the web app and the outlook extension. Some days have to login multiple times. Gets frustrating Review Source KDD Kent Dominic D. Outreach Director Information Technology and Services Used the software for: 1-2 years ### "Integration of your favorite software on HubSpot. " January 29, 2025 4.0 Experience is great for you can integrate RingCentral, LinkedIn, WhatsApp and so much more. Pros What I like the most is the integration of other software. Cons The GUI could be better for a greater user interface. Review Source JJ Jonathan J. CXO Computer Software Used the software for: 1-2 years ### "Hubspot is the Best" January 8, 2025 5.0 We moved from Salesforce to Hubspot and it was a breath of fresh air. The sleek design and setup and the ease of use had our company at almost 90% utilization. Pros The ease of use and how everything could be done in the platform Cons I cant think of anything that I didnt like. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The cost of the product, as well as the features. Review Source KT Krc T. Branding Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Leading engagement made easy and measurable" April 12, 2025 5.0 Pros I love the contact activity tracking function without a doubt it was one of the most useful additions in my opinion. It has website visits, email opens, and even the precise result of calls interlinked with each contact. This provided me with use case before each interaction and allowed me to personalise the dialogue based on the behavior. Cons I could not customize to create cross-pipeline reports how I wanted to monitor the performance of the whole team. The prebuilt reports came handy but campaign-based deeper insights were again not easily collated in a single view. Review Source AR Alejandro R. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Provides clear identification of contacts to sales personnel" April 12, 2025 5.0 Pros Some of the most useful features include, call, email and meeting interactions’ logs which have saved me hours each week. I can easily scroll back through prior conversations and know which stage of the engagement flow each contact is at, thus enhancing the frequency and message of follow-ups. Cons They never create a clear and convenient method of segmenting the contacts on the basis of engagement levels. Review Source PG Pragati G. Marketing Executive Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "HubSpot CRM software is very user-friendly." February 14, 2025 5.0 HubSpot CRM software is very easy to use. also they have good customer support facility. Pros In HubSpot we can centralized all our customer interactions with the help of this we can easily manage all our customers. also HubSpot CRM has Free Plan. Cons HubSpot is expensive still they have very limited customization. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It is very complex as compare to HubSpot. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.