# Page 80 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 80 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 80 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1976-2000 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD MARCELLA D. MDR Information Technology and Services Used the software for: 2+ years ### "Great CRM and Marketing tool" March 11, 2021 5.0 Ease of use, really good for SME´s and big companies Pros Hubspot is a very intuitive, easy to use CRM that does not require a lot of training to learn like other tools Cons The sequencing feature could be improved, for example by making it "non-automatic", but having the opportunity to review it before launching each email. Review Source AM Ashley M. Marketing and Communications Director Information Technology and Services Used the software for: 2+ years ### "Grow Together Impact of HubSpot on Start-Ups" July 16, 2022 5.0 HubSpot is one of a kind, their CRM is FREE for up to 1 Million contact. We can expect that they will remain free for a lifetime. They offer so much value to start ups! Pros I have been a HubSpot enthusiast ever since I was introduced to the software/brand 2+ years ago. I love the way they offer Free services to start-ups and the thought leadership. They are one of the disruptive technology brand. Cons I honestly cannot think of what I like the least about the software. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The thing that made me switch from Zoho CRM to HubSpot CRM is the thought leadership and impact of the Grow Together. HubSpot offers community and belongingness (re. Grow Together - Marketing Community). Review Source CE Cameron E. Digital Marketing Manager Internet Used the software for: 2+ years ### "Great product - hands down the easiest to use and implement." May 17, 2017 5.0 Great way to run a marketing program! Pros Easy to implement & train to use the tools, exhaustive toolset, integration with Salesforce and other popular software, great innovation - new things are coming out constantly and the tool is improved. Cons Part of improvements means changes, and sometimes the changes come in piecemeal, meaning that the UI is buggy and sometimes you do things one way on one screen and then another screen has you do it another way. Inconsistent experience. Review Source DM Darko M. Lead Generation Specialist Computer Software Used the software for: 2+ years ### "Good CRM but not the best!" June 15, 2022 4.0 I liked it at the beginning but the sales guys wanted something better because of the lack of features, especially for reports creation, so we moved to Salesforce. Pros Very easy to use, even for beginners. Inbound lead management is the best part of this tool but could be improved. Cons Lack of options for creating reports. Doesn't have integrations for some of the other tools. I don't like the automated creation of the accounts according to the website domain. Sometimes it can make some duplicate accounts. Review Source VR Verified Reviewer CEO Human Resources Used the software for: 2+ years ### "A bit too complex for a beginner" August 9, 2023 4.0 Pros It's a very versatile tool and has many integrations available, many options to configure it and can offer you an entire universe of ways to manage and visualise your data. Cons Some of the most important integrations are behind the paywall and it can be very expensive for an early-stage company to start paying for them. It can also be overwhelming to try and configure it yourself - which makes it kind of hard to use consistently, since there's a lot that you have to update and maintain manually, in order for the platform to show its value. Review Source VR Verified Reviewer Co-Founder & COO Computer Software Used the software for: 6-12 months ### "Great Product and even better value" May 16, 2018 5.0 Pros It has a ton of functionality, far more then what you get with most software you pay for. Used infusionsoft before and Hubspot is a million times better. If you have the budget to pay for their marketing tools you are able to track every single step of a customer lifecycle. Cons Nothing too negative to say about them, their support is very helpful but at times can be slow to get a response. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 1-2 years ### "HubSpot Review" September 3, 2019 5.0 Pros HubSpot is super straightforward and easy to use. Quick to put together meetings and I like the options for various types of meetings that I am able to send out for scheduling. Cons There really isn't much that I don't like about HubSpot! Review Source Louis H. Manager Business Development Computer Software Used the software for: 6-12 months ### "Hubspot for Boutique Design Shop" August 22, 2018 5.0 Solid, no comoplaintsa. Pros It is free and robust enough that a team of two could use this for a business that is under 1M in revenue. Cons The integrations require a higher license or to have their marketing automation platform to really be useful. This is less a complaint and more about needing to stop being cheap if you want that functionality, but sometimes for a small firm you can't afford that. Review Source MM Megan M. Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "CRM for marketing agencies" May 12, 2022 5.0 Pros HubSpot has been a great tool for our startup marketing agency. Cons HubSpot is a little pricey but worth it for the money. Review Source JH JOSE H. OWNER Automotive Used the software for: 1-2 years ### "THE BEST FREE CRM IN THE INDUSTRY HANDS DOWN! " November 17, 2020 5.0 I HAVE HAD A GREAT OVERALL EXPERIENCE WITH HUBSPOT! IT'S AMAZING BANG FOR THE BUCK! Pros LOVE THE FACT THAT IS A FREE SOFTWARE. Cons THERE IS NOTHING I DISLIKE ABOUT THIS SOFTWARE. Alternatives considered [Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/)[FEX DMS](https://www.capterra.com/p/118710/FEX-DMS/) Reason for choosing HubSpot CRM LOVE HUBSPOT OVER ANYTHING ELSE - STRAIGHTFORWARD AND USER FRIENDLY. Review Source Bonnie F. Chief Investment Innovator Venture Capital & Private Equity Used the software for: 6-12 months ### "Finally, a CRM that is easy to use and is effective!" September 10, 2018 5.0 Pros The email integration makes adding contacts and follow-up reminders a breeze. Email templates save so much time. Web-based dashboard makes it easy to manage contacts and actions at a glance. Having tried other alternatives, Hubspot is the only one I've actually stuck with and used. I recommend it to all small business managers. Cons I have very little that I don't like about this software. Review Source VR Verified Reviewer Clinical Trial Research Trainee Used the software for: 6-12 months ### "Excellent free CRM software for small institutions" July 12, 2018 5.0 Best software for managing contacts and keeping a track of all the conversation records on a single platform. Pros This is one of the best free online CRM software, the dashboard is user-friendly and a lot of features are available for managing contacts. Moreover, the customer support is quick and excellent! Cons The free version of the software needs some update and also the pricing of the paid version could be reduced Review Source VR Verified Reviewer Business Development Coordinator Internet Used the software for: 1-2 years ### "Hubspot is a good tool for keeping our client's information together. " July 20, 2018 4.0 Pros We are able to keep accurate information and details on our clients. This helps us track sales and potential sales. Cons There is a lot of depth to this crm. Some of which can become extremely confusing, hidden, or sometimes unnecessary. Review Source VR Verified Reviewer Director of Media and Communications Computer Software Used the software for: 1-2 years ### "Hubspot CRM is great for startups" April 27, 2017 5.0 Pros Intuitive features, clean design, lots of add-ons, great for tracking contacts, fast customer support and colorful pipeline Cons Exporting lists on the CRM side is something a little buggy and uploading new lists is a multi-step process. Review Source DL Danielle L. Admissions Advisor Education Management Used the software for: 2+ years ### "So easy to use!" December 17, 2019 5.0 My company continues to use HubSpot because we really love the ease of use Pros everything is very user-friendly and intuitive. I have everything I need right at the tips of my fingers, all of the information on my customer as well as all of the sales tools that I need to use in order to make contact and close the sale all in one place. Cons The only complaint I have is my company also uses Uber flip and it would be great if we had better data tracking for the streams that we create. Review Source VR Verified Reviewer Google Street View Trusted Photographer Photography Used the software for: 1-2 years ### "Awesome Way To Track Your Emails" August 1, 2018 5.0 Pros I use this all the time to monitor when the emails I have sent are opened. It is a great way to follow up with clients. Cons There is nothing I can say negative about this software. It works and functions easily that I enjoy using it. Review Source BF Bobby F. VP of Sales Computer Software Used the software for: 6-12 months ### "I have used many CRMs and Hubspot is by far my favorite. " July 25, 2017 5.0 Increased productivity and clearer insight into my companies sales pipeline. Hubspot is always coming out with cool new features and constantly partnering with innovative companies. I spend more time exploring new features and integrations than I should. Pros If I typed out all the pros of Hubspot this would be a novel. That being said I believe that Hubspot's biggest advantage is ease of use for the end user. For some reason UI and UX is overlooked when it is not customer facing. When evaluating CRM software upper management seems to place a higher emphasis on analytics and reporting than they do understanding how the software will be used day in and day out. Reporting and analytics is important, but how accurate is all of that information if your employees are cutting corners logging data into the CRM? Hubspot does an incredible job increasing productivity and taking the tediousness out of using CRM software while providing upper management the reporting capabilities they need to be successful too. Review Source Mara G. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for your sales team that keeps the marketing team involved and up to speed" June 2, 2016 4.0 We've been using the HubSpot CRM for over a year now. I like that it integrates seamlessly with the HubSpot marketing platform. It's so nice to not have to set up and pay for a separate CRM. It keeps sales and marketing aligned and on the same page, which is always nice! Pros Integrates easily with the HubSpot marketing platform. Keeps all teams aligned so goals are known. Easy to see where a lead is in the pipeline. They're always updating and adding new features. Cons Sometimes the platform is buggy which can be frustrating when you're trying to get work done. The learning curve is high in the beginning but once everyone gets a feel for the platform it's pretty easy to navigate. Review Source VR Verified Reviewer Email Marketing Expert & Qualified Lead Generation. Computer Software Used the software for: 1-2 years ### "Life Line of Sales People" November 27, 2018 5.0 Pros One of the best C.R.M in market, it reduce your sale load with there cool automation stuff like sending follow up email, no need of manual data entry, pre build sales template, customize link for scheduling Call or Demo and following up with your prospects. The best part of Hubspot C.R.M is if some one is opening your email you will get notification and if there is no response from your prospects you can schedule follow up email. Cons Honestly there is no Cons in Hubspot but if they can decrease there pricing cause small enterprise like us find difficult to afford it. Over all as per me it's one of the best C.R.M Review Source VR Verified Reviewer Founder and CEO Education Management Used the software for: 2+ years ### "The most potent tool in your sales and marketing tool box" May 31, 2019 5.0 Pros I have been using Hubspot for the past 4 years. I participated in their Hubspot for startups program and have never looked back since. It is an amazing tool for both marketing and sales activities. I personally like the sales funnel tracking (deals), as well as 'tasks' that keep me on top of things on a daily basis. This is one investment that every startup should consider. Cons It has become a little pricey over the years, but they do have some startup pricing. Review Source Scott M. Web Designer Internet Used the software for: 6-12 months ### "I use it for marketing" July 25, 2018 5.0 Pros It uses fantastic marketing services and a great deal of resources for the finest practice. It permits you to concentrate on producing more expert material without fretting about tech information of site management procedure. Cons Functions of the reporting tool are not as detailed. The reporting tool is continuously progressing and broadening and we want to see some modifications fast. Review Source VR Verified Reviewer Business Development Associate Biotechnology Used the software for: 6-12 months ### "Customer Relations Management >>>" April 12, 2019 5.0 Overall - HobSpot CRM is an award winner in our office. Its great to use to maintain leads and monitors deals with ease. Pros HubSpot I have always used for my marketing but as a customer relations management software it is great. It is an absolute winner at getting starts quickly without changing my workflow. Cons I did not have too many cons about this software! it has been fantastic just like its marketing platform. Review Source VR Verified Reviewer Marketing Operations Coordinator Food & Beverages Used the software for: 1-2 years ### "Great option for almost everything we want to do." November 13, 2018 4.0 Pros HubSpot has been great for building and scheduling emails, updating our landing pages, and keeping track of our separate campaigns. Cons A lot of features have steep learning curves and reporting does not get as specific as I'd like. Review Source BJ Bruce J. Owner Consumer Services Used the software for: 2+ years ### "Great Sales Lead gatherer" May 5, 2022 5.0 Pros For providing sales leads.. The form of gathering it through a link on the company website. Cons It would be nice if it would have a link under the address to see it on a map. Review Source CM Camilla M. UK Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "HubSpot and Marketplaces" June 17, 2019 4.0 Using HubSpot has empowered my team to unlock a level of ROI data that was previously impossible and to streamline our efforts to what is really moving the dial. Pros The best thing about HubSpot is having Sales & Marketing fully aligned. Our whole business now understands the impact the marketing team is having on our key goals. The reporting function is particularly useful, giving us the ability to cross-reference different data sets in reports which previously would have taken days to complete. Cons HubSpot is not geared up for supporting Marketplace business models, in which there are 2 customers for every deal. We have not found any way around this. Importing our historic data was a nightmare and we did not receive very effective support. The email building feature could be slightly more flexible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.