# Page 89 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 89 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 89 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2201-2225 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Lauren D. Sr. Director of Sales Used the software for: 6-12 months ### "Great for the basics" January 24, 2018 4.0 Pros CRM is free for companies. Can't beat that. Reporting and dashbord creations are a bit more, but it's worth it. Their customer service is GREAT! They are prompt and always make sure the case is closed before moving on. You have everything you need to (basic level) run a sales team in this software . Easy to train for reps. Cons Reporting is not good, it is very limited. I am often unable to pull the metrics I need simpey due to ease of use. I feel like HS is lacking in workflow modification, ease of use in setting up reports and workflows, too many clicks to report on something, no drilling down on reports. Basically, they don't have what I need to run a sales team. Review Source VR Verified Reviewer Senior Partnerships Manager Used the software for: 6-12 months ### "Easy to use, highly customisable." April 3, 2018 5.0 Pros Hubspot CRM makes it easy to upload or create many companies, contacts, or deals quickly. It's easy to use, intuitive, and definitely fit for purpose (sales). Cons The Outlook Hubspot CRM Plugin can be buggy at times - it can cause outlook to crash. When it's working it's really useful though. Review Source BR Brian R. Technical support Information Technology and Services Used the software for: 6-12 months ### "Hubspot for support " October 2, 2019 5.0 Pros Transitioning from Salesforce, I was quickly able to find all the functions i needed for my job. I really like the reporting! Seeing when my emails have been opened by clients is great too! Cons \-The searches aren't labeled. It's weird that the search on the top of the application searches everything but the one below it is only for certain companies/fields. -If I am looking for an employee of a company, the search shows employees for any company, this makes this process painful. Review Source RB Rollan B. Training Director E-Learning Used the software for: 2+ years ### "Using Hubspot in the e-learning industry" October 28, 2022 4.0 Good, because it is an additional service to add value to the company and our clients. Pros Free access to basic processes. Provides a great system to manage leads, create campaigns and landing pages. Cons It is expensive and need to have some degree of learning to be implemented. Review Source DT Daniela T. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "I can finally attribute revenue" January 8, 2021 5.0 Hubspot is cool overall. Their customer support is trying to be helpful, but oftentimes they get stuck on non standard questions. Pros A marketer's dream is mapping revenue to marketing campaigns and that is possible in Hubspot. I love it. Cons It would be great if reporting would be improved. I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult. Review Source YM Yuri M. Customer Success Marketing and Advertising Used the software for: 2+ years ### "Our one and only CRM tool" November 30, 2018 4.0 Pros HubSpot did a great change on our team daily jobs. It transformed the way we think on writing the emails, on making tasks for the call center team, and even asking our client to open tickets with their demands. This is one of the best tools I've ever worked with. Cons Some of our clients had issues integrating HubSpot with other tools, but fortunately it was resolved. Review Source MS Mark S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "HubSpot Sequences - perfect prospecting!" December 17, 2019 5.0 We are solving the marketing automation challenge with using HubSpot. This leads to more engaged prospect, more meetings and pipeline activity. Pros What I like the most about HubSpot is the Sequences feature (as the title alludes to there), because it make the process of prospecting more manageable ... nay perfect for sharing engaging content over time. Cons What I like the lease about HubSpot Sequences is that there are limitations to the number of concurrent cascading drip campaigns (i.e. - it could crash if you don't watch the timing between messages). Review Source CP Chelsey P. Digital Marketing Specialist Medical Devices Used the software for: 2+ years ### "Hubspot for business" November 14, 2018 5.0 We are successfully able to send and track various emails through hubspot. We enjoy seeing who opens, reads, and clicks through. We also can track when they are on our website and where they are in the marketing and sales funnels. Pros This software integrates everything into one platform. We are able to manage contacts, track usage, monitor social media, send emails, automate workflows, etc. Cons The ability to organize our various tasks is lacking. There isn't currently a way to add all objects to folders or sort through without searching. Some things also cannot be archived so they are taken out of normal view. Review Source David J. Developer Computer Software Used the software for: 1-2 years ### "Best free CRM" April 16, 2019 5.0 Pros Live chat integration on website Many integrations Great customer support Cons Not much in the way of project management or time tracking Review Source James G. Regional Director & Director of Professional Development Internet Used the software for: 6-12 months ### "Fantastic, simple to use and good support" September 19, 2018 5.0 Really impressed with the system and would highly recommend Pros \- Automation of sales processes - Lead scoring is great - Email templates are really good Cons Sometimes there are some bugs which can take a while to resolve. Email signatures went missing a few times but it seems the team has resolved this now. Review Source Clive G. Account Manager Media Production Used the software for: 1-2 years ### "The way forward to a successful sales strategy" May 29, 2019 5.0 Pros the ability to automate tasks allowing you to efficently multi-task and spend time more effectively on the tasks and clients (!) who matter most - highly recommended! Cons There could be better functionality in allocating tasks from marketing emials Review Source VR Verified Reviewer freelance Writing and Editing Used the software for: 6-12 months ### "Hubspot CRM" December 28, 2018 5.0 Pros This is a very powerful CRM and has a lot of tools to help make both the marketing and sales of a business a lot easier and less cumbersome Cons Building out my website on HubSpot was not as easy as I would have hoped. There is a degree of coding that is required for some of the elements. Review Source VR Verified Reviewer National Sales Manager Hospital & Health Care Used the software for: 1-2 years ### "Review " February 13, 2020 4.0 Its been great! Pros Ease of use, availability, service, tasks Cons Sometimes loses connection but other than that is is very simple Review Source EC Erin C. Administrative Assistant Public Safety Used the software for: 2+ years ### "HubSpot HERO" May 10, 2019 4.0 Pros HubSpot CRM is SO easy to use! We were able to get it up and running without disturbing/disrupting our normal business day! It's thorough, smooth and keeps everyone organized! Cons I only thing I don't love about this software is the price jump if you want to use certain features...luckily, our company found the value in it, so we continue to use it for everyday! Review Source VR Verified Reviewer Online Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Love it conceptually - need to commit resources" March 17, 2019 5.0 It's not super complicated, but it does take time to get processes defined and set up the system. Pros Super platform for managing contacts and then integrating them with your content offerings/tracking them through a funnel. Cons It's costly. You need to be able to commit resources to getting it up and running. Review Source JP Jonathan P. Internal Account Manager Financial Services Used the software for: 2+ years ### "Great for maintaining your sales pipeline! " December 18, 2019 4.0 Very positive - great overview of the sales cycle with the ability to group contacts and manage their journey effectively. Lots of useful tools to help you along the way! Pros Ease of access, great overview of deals! Email integration is a helpful tool alongside setting templates to nurture leads through the sales journey. Cons Can sometimes be difficult to email with attachments direct from the system. Review Source Joe G. VP of Marketing & International Business Development Financial Services Used the software for: 1-2 years ### "Best Free CRM" September 7, 2019 5.0 This has allowed me to easily organize and store leads I've collected, then make spreadsheets for contacting later. Pros It's free. Its UX is easy on the eyes. It's easy to stay organized and focused. For many private companies it gives an annual revenue figure. Cons I can't search by notes I've mad. For example, if I want to search a note that says, "Check back early October" I can't do it. Review Source Jason S. Sales and Marketing Biotechnology Used the software for: Less than 6 months ### "Simple, intuitive, and organized customer relationship management software" November 13, 2018 5.0 Hubspot is an intuitive tool to organize your sales efforts, from the suspect stage all the way to closing complex deals. Pros Easy to enter the information that you want to capture. Emails are automatically attached to the contact and deal. Sales funnel can be set up by customizable lead status and deal stage. Contact page has all relevant information organized intuitively. Cons Activity feed contains important information but is limited to 200 notifications without a paid upgrade. Sometimes emails are missed by the software and need to be put in manually. Would like to have a market segmentation property with each prospect for targeted email campaigns. Review Source VR Verified Reviewer Commercial Account Executive Consumer Services Used the software for: 2+ years ### "Great, affordable CRM" February 17, 2022 5.0 Pros We are easily able to scale it to our needs. Great options for smaller sales teams. Cons Our biggest challenge is getting our users to utilize the tools HubSpot offers. Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: Less than 6 months ### "Nice Tool for Email tracking " April 20, 2019 4.0 Pros I used this service primarily for its email tracking feature that allowed me to get notifications whenever anyone opened an email I've sent or clicked on the links in the emails. I used it in work and study to make sure I'm as efficient and communicative as possible in my daily tasks and important matters that required swift correspondence. Cons Hubspot was at times very tricky to deal with, especially when it came to activating the service in multiple mailboxes - every once in a while it would disconnect from the mailbox and I'd have to go on their website and re-activated, which wasn't the most smooth experience I had. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Great CRM, very interactive and lots of information. " February 6, 2018 5.0 Pros I love that it has a mobile application! Very easy to use, notifications are great and customizable. Solid CRM for the price. Cons I think they could work on updating their software, it's a negative when it goes down it impacts my workload. I guess that means it's working right? Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Hidden Gem" April 25, 2019 5.0 Overall, I cannot believeI get so many features and support FREE! I briefly tested Hubspot before and finally decided to transfer all of my data to it. It is an amazing platform. I use it more than I use my email because I can send and receive responses directly to and from clients. Plus I can call them from Hubspot without having to hunt down my phone. Its pretty awesome. Pros It is very intuitive and easy to use. I especially love the built in free video training. Not only do they have amazing videos, their blog is packed with lots of golden nuggets. Cons I don’t have any complaints. I would like to suggest that they give us 10 email templates instead of 5 on the free plan. It is not a deal breaker though. Review Source VR Verified Reviewer Web Developer Hospitality Used the software for: 1-2 years ### "Hubspot can do almost anything." February 11, 2019 5.0 I've had great experiences overall with syncing contacts to salesforce as well as tracking clearly all of the integrations and sources of leads. Pros I love the sheer freedom that Hubspot allows, for tracking any marketing as well as syncing well with Salesforce. This has helped us track our leads very well and is very useful. Cons I do wish that the forms and lists would be more straightforward. While these are clear, making a minor change and passing it along can become tedious and a bit of trial and error. Review Source ME Michael E. Draft Manager Management Consulting Used the software for: 6-12 months ### "Great free product functionality" September 21, 2018 5.0 Great if you want to track emails. Free product so you can't really complain about it much! Pros I use Hubspot to track emails, that is the only functionality I use. I know they offer a lot but I really only use it to see when people open up my emails. Being in sales, it is so important to be “lucky” and having good timing. I create my own luck by being notified when a possible client opens up my email. I will conveniently call them shortly after they open it Cons Sometimes when I open up a new tab within google chrome Hubspot will open an entirely new tab and what i was initially searching for goes away. It's extremely frustrating and i'm not sure if there is a way to turn that off. Review Source GG Gustavo G. partner Venture Capital & Private Equity Used the software for: 2+ years ### "Great product if you want to have a robust tool that can grow with you" September 7, 2021 5.0 Pros I love its freemium plans. It allows users to get value from the product before paying Cons Unfortunately not all sales professionals in the market are familiar with Hubspot as they are with SalesForce Reason for choosing HubSpot CRM Freemium offer made it a no brainer! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.