# Page 91 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 91 - Is HubSpot CRM the right Lead Management solution for you? Explore 4462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4462) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 91 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2251-2275 of 4462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lee M. Marketing Ops Used the software for: 2+ years ### "User friendly" September 26, 2017 5.0 Pros Use ability of the software, and activation is very fast, only takes 30 seconds, like that the tiers start from free. Cons Deal stages want to be mapped to marketing better. Workflows and lists and deals and contacts need to be more intuitive. Everything is very manual. If a stage is met to a trigger it should move over. Beyond deals, I want to export to do more to calls right now it sits there. Importing companies needs to be better at deduplication. Have multiple emails to one contact, so if salesforce do it why not hubspot. Review Source VR Verified Reviewer CEO's right hand Used the software for: 6-12 months ### "Hubspot has been a great asset to start our CRM workflow. Being free allowed us to test many things." July 2, 2018 4.0 Pros I really like the interface, everything is smooth and the UX is clear. The features are more than enough for a first-time CRM user. Cons Some flows are impossible to edit in the Free version and it might be slightly annoying. Sometimes the interface is a bit lagging too. Review Source VR Verified Reviewer Marketing Computer Software Used the software for: 1-2 years ### "Hubspot is empowering marketers" July 25, 2019 5.0 Pros Everything, Hubspot is a truly amazing product. Cons Literally nothing I think of as of now. Maybe slowness sometimes? Review Source SL Salina L. Affiliate Account Manager Insurance Used the software for: 1-2 years ### "Automation at it's Finest" April 20, 2021 5.0 I love the ease of use and that you can see all of the conversations that anyone who is in the system had with them. I love the automation and the creation of a marketing sequence to make it easier to be in touch with your partners. Pros I like the sequence features. I can enroll my contacts into a series of emails that automatically send out to them so that I do not have to remember to follow up if they do not respond. Makes my job a lot easier! Cons Sometimes that tracking can be off so we do track in a different software. It is not a huge deal to us. Review Source LT Lorenzo T. Administrative Automotive Used the software for: 6-12 months ### "Everything is connected with our webpage is working really good" June 30, 2023 5.0 Pros We use the software to get the leads from the webpage and have the trazability Cons For now it is good, expensive but good, Review Source MM Mónica M. CEO Marketing and Advertising Used the software for: 2+ years ### "The best CRM to save your leads" June 23, 2022 5.0 Pros I think is the best CRM to save your leads because is free, easy to install and has lots of integrations with another important tools. Cons If you want to improve capabilities is very expensive Review Source VR Verified Reviewer Executive Assistant | Online Business Manager | Project Manager | Systems Automation | Consultant ¿ Executive Office Used the software for: 6-12 months ### "Amazing Tool before You Scale" August 27, 2019 5.0 Overall, it is still a top recommendation for many who need to implement a starter CRM. There is no reason not to use it, but there are some others that are more reasonable as you scale for Marketing and Sales. Pros HubSpot offers so much for free before. Honestly, it kicks everyone else’s butt. They get you stuck on their amazing services while you are small that you’ll want to stay as you grow... right up until your budget doesn’t allow you to do so. Cons As I mentioned, you get a lot with their free account and while the CRM itself is free for life, which is still amazing, they hook you with their Marketing and Sales Tools which is really where the money is. Review Source Madhvi G. Manager-BD for 1Channel Application(Channelplay Ltd.) Used the software for: 6-12 months ### "This is so far the best CRM" March 28, 2018 5.0 Pros I am using this CRM in my current organization to manage leads. It has every feature that a salesperson would need, be it follow up reminders, funnel management. Cons It is very costly in comparison to other options available in the market. They need to understand it. Review Source VR Verified Reviewer President Online Media Used the software for: 6-12 months ### "Great features for free" May 30, 2019 4.0 Pros Easy to use with the CRM being free to use, with additional add ons etc that you need to pay for if you need to use them. Show great overview of how everything is on the dashboard. Cons Can take a while to learn and get proficient with it and the reporting side of it. Review Source Torre C. Owner Internet Used the software for: Less than 6 months ### "A full featured free CRM that is easy to implement" June 15, 2021 4.0 It's a really nice to have software that was not super time consuming to set up. But, I imagine it would be easier to implement if you were just starting out and set this up. It is hard for us to adapt to using it since we haven't had a CRM for the first 6.5 years of business. Pros I do love that Hubspot offers it completely free, feature rich CRM. It is nice to be able to try out a CRM without having to commit to buy it. The features seem more than adequate, and having a CRM set up is kind of a no-brainer. Cons The user interface isn't super modern, or intuitive, and actually implementing it in everyday use is harder said than done. I also haven't been able to configure the exact funnel / pipeline stage dashboard I want yet. Perhaps that's being a new user, but I think it also points to it being less intuitive than it could be. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Hubspot being free and us being new to having a CRM was the main decision maker, also Hubspot does integrate with a lot of things. Review Source NS Nima S. Content marketing manager Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM has been the source of our happy customers." November 14, 2022 4.0 Pros Customer support. Intuitive Ul. Integration ability. Cons Some advanced features of the product are highly priced. Review Source JK Julia K. manager Automotive Used the software for: 6-12 months ### "HubSpot Review " November 15, 2023 5.0 Great experience using hubspot it has helped our business grow Pros Hello We enjoy that the hubspot is extremely user friendly for our workers at our office Cons For the element we disliked about the hubspot is that it differs the design from on the computer to on the mobile Review Source VR Verified Reviewer Co-Owner Marketing and Advertising Used the software for: 2+ years ### "Hubspot CRM: Top of it's class" December 31, 2018 4.0 Have tried many different CRM software platforms, this is by far the best for my business. Pros \- Seemingly minor features that are actually very beneficial. - Suitable for larger companies as well as small businesses. - The amount of quality integrations with other software/products. Cons \- For people that aren't tech savvy, it could be difficult to use at first. Review Source PK Prince K. Business Associate Political Organization Used the software for: 1-2 years ### "How did I live without it?" September 10, 2019 5.0 Love it, thank you for creating it. This is a game changer for my clients and business! Pros A free CRM that actually works like a free CRM? This platform has been missing from my life for a long time! Cons There is nothing wrong with the platform. It works great and has given me very little issues for what I use it for. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) FREE! Review Source VR Verified Reviewer Used the software for: 2+ years ### "The best in a crowded field" November 13, 2018 5.0 Pros No other tool makes it easier to manage customer relationships and prevent important communications from falling through the cracks. Cons I have yet to find anything I don't like about it. If anything, it has a lot of features, so you need to be prepared to spend a little time learning about everything so you can fully take advantage of it. Review Source Brittany S. Marketing Communications Specialist Used the software for: Less than 6 months ### "Hubspot's suite of tools are extremely helpful as a Marketer, and the support is unmatched." November 7, 2017 5.0 Pros Transitioning from an in-house CRM to Hubspot's CRM has opened the door to many more features. Some of my favorite features include email templates, custom views per contact, logging all conversations with the ability to book meeting time directly to your calendar, and the ability to auto-log conversations are extremely valuable as we better refine our customer personas. Cons At this time, I don't have many complaints about the software. We will be transitioning to Hubspot's Marketing Automation platform and anticipate any limitations we are currently facing with our in-house technology will be solved. Review Source VR Verified Reviewer Marketing Communications & Content Manager Internet Used the software for: 1-2 years ### "Hubspot is the best tool ever" March 13, 2018 5.0 Pros Where to begin? Customer support, our CS coach, all the things you can do with EASE, free certifications! Review Source Laura M. Community Manager Used the software for: 6-12 months ### "Really loved it, quick onboarding and really helpful team!" May 10, 2017 5.0 Pros The marketing tool, really complete with a lot of automation available (worksflows for example) which saves us a ton of time. Cons reports. I find the m to be pretty lacking of what I want to see. Good for a general overview but doesn't allow us to see in detail. Review Source WC WENDY C. DIGITAL MARKETER E-Learning Used the software for: 6-12 months ### "Smooth Email Marketing Feature" January 13, 2021 5.0 Love the fact it is so easy to integrate this software to my Wix Website . I enjoy this feature a lot. In fact, my company did use Hubspot as a form for our email subscribers and it works perfectly well. My experience as a new email marketing user, this is definitely a great platform . Pros Email Marketing can never be any smoother and easier than this! I love how easy and simple it is to operate the entire email marketing campaign. Yes, it may not offer as much versatility and awesome creative templates. However, looking at the bright side, it is the most straightforward and direct set up you can possibly find. With just a few buttons, a beginner who is just approaching this software might find it easy and simple to use! I would definitely recommend this to whoever is just looking to set up a small scale email campaign. As I am a free user and also have a small number of leads each month, with an amount of 1000 free emails is more than enough for my monthly usage. Cons Perhaps when it gets to the task management , it can be a bit confusing. But so far everything is fine as I mostly utilize the form and email features. Review Source Dylan R. Account Executive Project Manager Internet Used the software for: 1-2 years ### "Great Crm" July 18, 2019 5.0 Great for all the more I utilize the system. Eventually my business will require a greater version. Pros Very clear Interface Well organized Easy to add contacts Cons Price is high for small business Learning curve of full capabilities is steep Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM I have several of their certifications Review Source VR Verified Reviewer Director of Sales, Northeast Computer Software Used the software for: 1-2 years ### "Good tool" August 24, 2018 4.0 Pros Very easy to use and has some great features Cons Provides the most value when used with other HubSpot tools Review Source Jason C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Robust and Easy" December 7, 2019 5.0 Follow up is everything in sales. And sales is everything when you're in business. allows me to stay on top of the conversations I've had with prospects and what steps I need to take to continue to follow up with them. Pros I jumped in with it because it was free. And that is astonishing, because the software is fantastic. It's a great organizational tool that integrates with my Gmail and allows me to stay on top of my clients and prospects. Cons I can't think of any negatives. Not only is it free, but it actually works like it is supposed to, making it easy to keep track. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Cost and the amount of features it has even though it's free. Review Source MB Monique B. CEO Hospital & Health Care Used the software for: 2+ years ### "Free platform is good for basic use" August 16, 2019 4.0 Pros Free version is good for small businesses; has the basic functions that are needed without a high cost. We recommend Hubspot for all our clients who need a CRM without the bells and whistles. Cons The price starts jumping up pretty quickly for the upgraded versions. Reason for choosing HubSpot CRM Hubspot provides the most comprehensive solutions for free. Review Source BW Brittney W. Inside Sales Executive Hospitality Used the software for: Less than 6 months ### "Great CRM" June 20, 2022 5.0 Pros Unlike other CRMs I've used, Hubspot is easy to navigate in a way that makes sense. You never have to go searching for information and you don't have to dig to see exactly where you are in the sales process - the information is presented in an easy-to-read format. Cons The linear design of each opportunity can sometimes make it difficult to find information since you have to scroll all the way to the bottom. A more streamlined view would be better. Review Source VR Verified Reviewer Vice President Sales and Marketing Sporting Goods Used the software for: 6-12 months ### "Keeping the cracks closed so nothing slips through" May 22, 2019 5.0 Due to the fact that my team is very rarely all in the office at the same time, HubSpot allows all of my team to have access to the CRM from wherever they are. Pros Once initial setup and configuration is done, the software is very intuitive and allows for simple training of new personnel to make sure that customer information is entered in a uniform manner. By providing a web-based solution, all of my employees can see the necessary information whether or not they are in the office at the time. Cons There is quite a bit to set up, and it can all be a bit overwhelming and confusing. However, this is necessary due to the sheer amount of functionality that the software provides. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.