# Page 92 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 92 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 92 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2276-2300 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HG Helen G. Content Marketing Lead Computer Software Used the software for: 6-12 months ### "Excellent CRM packed with features" January 2, 2020 5.0 I use it daily for scheduling content on our social media platforms. HubSpot makes it easy to schedule posts across all our social channels. Their workflows and sequences make it easy to automate emails whilst ensuring the emails are personalised and targeted. Their email builder is easy to use and makes it simple to create great looking emails. Overall, very happy, Pros The customer support is outstanding, whenever I've had an issue they are quick to reply on the chatbot or over the phone. I have also completed a few of their HubSpot Academy courses which give great ideas for marketing and getting full use of the platform. Cons Sometimes some of our images in our emails are compressed and don't look as sharp as they should. Review Source BM Babak M. Software Engineer Computer Software Used the software for: 2+ years ### "Great CRM" October 4, 2019 4.0 Pros Ease of use and lots of functionalities, easy merge for duplication management and lots of possibilities to add custom fields. Cons API a bit confusing, sometimes seems that they don't have an standard on how to develop APIs and each developer defines itself. A bit hard to use it. Also cache control in app is not the best it could be. Review Source KT Khushboo T. Founder Outsourcing/Offshoring Used the software for: 6-12 months ### "Easy to use CRM" April 16, 2022 5.0 Pros Easy to use, customer support is really good. Cons Nothing as of now. Good to use, really good as of now. Review Source Genova M. Administrador E-Learning Used the software for: 2+ years ### "It is a CRM tool to increase traffic in web pages, thus boosting sales opportunities and the return " October 23, 2018 5.0 Pros You can edit your content and design in an intuitive way, it is super adaptable to the user's tastes, in terms of accessibility with any device is possible. You can design attractive content strategies that can then be published on social networks. Cons The integration of the application with financial systems is not yet available. Review Source LB Linoy B. CeO Retail Used the software for: 2+ years ### "Best CRM for e commerce " April 15, 2022 5.0 Pros This CRM easily connects to shopify stores and allows you to track sales, create new pages, manage leads, and more. I love it Cons A little pricey compare to alternatives available Review Source VR Verified Reviewer Sales Development Associate Computer Software Used the software for: 6-12 months ### "Technical Support is amazing!1" November 14, 2018 4.0 Technical support is always so helpful when I have questions or need advice on a certain actions. I really appreciate all their fast and great help. Pros This software is incredibly easy to use. I can always use the help bar for support. Cons It may not be as advanced as I need it to be at times. Review Source Anthony A. Owner Construction Used the software for: 6-12 months ### "Use Hubspot to organize the growth of my business" April 26, 2020 5.0 I am very happy with my experience overall Pros I like the ease of use. I'm on the construction site most days so I need something easy Cons I need to organize my segments better such as commercial, residential....and I can't find a way to do that easily. Reason for choosing HubSpot CRM Recommendations Review Source Andy S. Enrollment Specialist Investment Management Used the software for: Less than 6 months ### "New to Hubspot - But I love it!" November 13, 2018 4.0 As I've said, I'm still new to using this - but overall, I'm amazed at how easy it can be to attempt to contact a ton of leads in one day! Pros The automated features in Hubspot, like Templates and Snippets and SEQUENCES, allow me to attempt more contacts with more of my leads. I'm new to this sort of web based CRM and let me tell you, the CLICK TO DIAL function is crazy! I dialed mannually for 20 years! I'm easily making 100 plus dials a day, even when I make contact with my leads. Cons It would be nice to be able to create a workflow that would allow me to assign accounts to a task queue instead of having to do that manually - Review Source KB Katie B. Director of Marketing Used the software for: Less than 6 months ### "A decent value for the money." April 23, 2018 3.0 Tracking of sales activities, seamless integration with the HubSpot Marketing Automation Platform. Pros It's really easy to use. Some other CRMs like Salesforce are much more complex. Being able to easily customize properties and fields is nice. The Deals features are useful and nicely designed. Cons The limited reporting functionalities and poorly designed dashboard capabilities. There are inconsistencies, which makes reporting incredibly frustrating. Review Source Response from HubSpot May 1, 2018 Hello Katie! Thank you for taking the time to write this review - we really appreciate you giving us your candid feedback on one of our products! I'm glad to hear that you have found the HubSpot CRM easier to use than other CRMs! It sounds like you really appreciate the user interface for most of the tools. As far as room for improvement, I would love to talk more about some of this issues you brought up. Are their certain reporting features you would like to see within the CRM that you do not currently see? In addition, what kind of inconsistencies do you see when working in the CRM? Also, I see that you gave Customer Support a score of 1/5 stars. Did you have a specific bad experience with HubSpot Customer Support that lead you to this answer or is it because we do not offer email or phone support for non-paid customers? If you are interested in continuing the conversation we would love to hear from you at carl@hubspot.com! Thank you again. LM Lindsay M. Sales Enablement Human Resources Used the software for: 1-2 years ### "Very intuitive" March 6, 2021 5.0 Pros Using HubSpot as a CRM is very easy. It has all of the features we would need and it's extremely user friendly. Cons No issues to date and they are constantly adding new features. Review Source VR Verified Reviewer Developer Computer Software Used the software for: 6-12 months ### "Best CRM of the price?" August 27, 2021 4.0 Overall, the software is good for the money and they have several different plans. But the customer support is not that fast and good. Pros I liked the ease of use, I think is very intuitive and you can work your way around by yourself to use this CRM. Also I liked how is easy to connect with other platforms or databases. Cons The customer support when you want to be a partner or purchaser is very bad. They are slow responding emails and join late to meetings. Reason for choosing HubSpot CRM Mainly because of its fame, prestige and its price. Review Source Alberto Jose L. Information Technology Manager Used the software for: Less than 6 months ### "One of the best platforms for marketing " January 21, 2018 5.0 It is easy and simple to learn how to use, besides being very useful and allow adding all your work team within a single platform in a way that helps you have more control over your business Pros It is a great tool for small businesses, easy to use with a friendly platform that you can easily familiarize with, besides offering a great help support, it allows you to maintain control over your business, sales and improve the quality of the deal with your customers Cons The only problem is that you have to pay to be able to access tools that may be very necessary when you start a business but other than that it does not present a major problem Review Source BS Brad S. Director of Community Relations Education Management Used the software for: 2+ years ### "Hubspot Review" October 2, 2019 4.0 Great. Can see day to day data clearly Pros The ability to filter down date with ease quickly. The ability to identify opportunities in the data to grow the business Cons I wish there was an ability to search property history fields as opposed to what they currently are and what the original was. I would like to see what they were at some point. Review Source SC Stephanie C. Marketing Manager Computer Software Used the software for: 1-2 years ### "Finally something designed that salespeople will actually use. " December 22, 2016 4.0 The single best part of the HubSpot sales tools and CRM is that salespeople actually USE them. They're not just user-friendly; they are designed with salespeople in mind. The tools help save salespeople time by doing some of the formerly manual and cumbersome work for them! Plus, the way the pipeline and deal stages work - they actually are easy to use and report back with not just designed for top level executive reporting. Plus, as with all HubSpot tools, the training is fantastic (inbound sales methodology AND inbound sales software training is available) as well is their consistently great support. Pros It is truly designed for the mind of a salesperson to use. It's easy, clean, makes sense and saves people time. Cons Unless you have the reports add on, seriously robust reporting can be a bit of a struggle. Review Source Gary G. Director Of Operations Hospitality Used the software for: Less than 6 months ### "Love HubSpot" January 31, 2019 4.0 We are in the early stages of using a CRM, but overall it has made us more organized, allowed us to track our conversations and provides us reporting that we can use to make decisions. Pros Other than it being free??? The fact that you can create customization fields to work with your business. Hubspot is really created more around a traditional business and there are a lot of nuances to franchising. I was able to manipulate Hubspot to meet my needs. Cons I don't like that the user roles are based around a product and that you can't remove access from a particular field for editing by user. This would make me give a 5 star across the board. Review Source Frank N. Agent Insurance Used the software for: Less than 6 months ### "Good option" September 5, 2019 4.0 We ended up switching to another product after a few months that could sync with our insurance quotes. However, if your business doesn't generate lots of quotes, HubSpot CRM could still be a good option for you. Pros HubSpot did the job and worked well with other HubSpot products; sharing and syncing information when we needed it. Cons While it synced well with other HubSpot products, it did not sync with the software that we use to generate insurance quotes. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source PC Patrick C. Realtor Real Estate Used the software for: 2+ years ### "Easy to use and keeps you on track" August 29, 2019 5.0 Great ease of use and functionality will make you want to use this tool every day, Pros Daily reminders for tasks will keep your business on track and increase sales. Even the free functions will improve your business processes. Cons There is not too much not to like. Maybe some of the defaults could be adjusted so the end-user does not have to update. Review Source AK Amit K. Asst Vice President Education Management Used the software for: 6-12 months ### "Software for new era" July 14, 2022 5.0 It’s an great experience to use this software to track sales and lead management Pros This software helps me to track sales, lead management and many more things on daily basis Cons Not as of now. However would share if face any challenge Review Source YM Yael M. Co founder Telecommunications Used the software for: 6-12 months ### "Hupspot is to expensif and not user friendly" November 15, 2022 3.0 I don t like it Pros I don't like this crm, we keep it because all the prospects are there Cons Not user friendlyTo expensif False notifications Review Source Connor P. Assistant Music Used the software for: 2+ years ### "Wonderful, Intuitive, Easy" July 24, 2020 5.0 My overall experience has been overwhelmingly positive. Pros The functionality and layout are simple and easy to use, and feature full accessibility from multiple devices/users. Cons HubSpot CRM has a plethora of great features and functionalities, and having used the software frequently I have no complaints! Review Source Guillermo S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Easiest and mos complete crm i used " May 30, 2019 5.0 Keeping all my contacts organize and the ability to see where they came from is helping me a lot. Pros I like the user-friendly interface easy to use and the ability to create nice pop-up form! Cons I think everything in the CRM is well designed there's nothing I don't like so far Review Source VR Verified Reviewer President of HOCOA San Diego Consumer Services Used the software for: 2+ years ### "For an easy and fast CRM, HUB Spot is the way to go" November 13, 2018 5.0 When I needed to upgrade my prosepct list and try to stream line, this was the product recomended to me by my friends. Pros The abilty to load all of my contacts without having to pay a fee or signup for anything. Cons It's a little confusing at first, and if you are not a computer savy person, it may be very challenging. Review Source SS Scott S. IT / e-Commerce Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Fantastic all around package" May 30, 2019 4.0 Selling.. It's nice to be able to track our marketing efforts, website and sales efforts. Just wish we could integrate our actual sales into the system. Pros Having an all in one platform for all our digital efforts Cons The background of the platform. From an administrators point of view, certain sections are overwhelmingly complex, for accomplishing simple tasks. Review Source MA Mubashara A. CEO Market Research Used the software for: 1-2 years ### "Top Best CRM for small business" June 2, 2022 5.0 Pros The functionality of HubSpot CRM is fantastic, and the possibilities for what you can do are truly limitless. HubSpot CRM is very popular also a lot of training videos are available on the internet. The best thing I loved about this CRM is the free trial if you are a new user you can choose the free trial which can be extremely advantageous for small enterprises and startups. Another advantage of HubSpot CRM is easy to use and learn. Its friendly interface enables us to follow prospects, manage contacts, and close deals at a minimal cost. Cons Its Professional and Enterprise prices are too high. Overall this is good but there is no mobile app if they integrate with WhatsApp I think so it should be best. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Gets the basic job done" December 18, 2019 3.0 It is missing a lot of key features that I've used in other CRMs but it does get the minimum job done as long as you're willing to work with it. It takes a bit of time to get used to and standardize the way you use it across a team. Pros I like that every user can customize their own views of contacts and companies. I also appreciate being able to create reports easily. Cons I don't like that it doesn't let me track my sales movement the way I would like to. There are limited functionalities to strategically plan my sales pipeline. Also, it's hard to see all the information on one page. It is designed to look attractive rather than fully functional. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.