# Page 94 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 94 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2326-2350 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maggie M. Director of Marketing Used the software for: ### "A great way to align Sales and Marketing" May 5, 2016 5.0 Before starting to use Hubspot CRM, we were trying to combine Hubspot COS with Salesforce. We had lots of meetings between sales and marketing to try to keep everyone on the same page, and still felt like we were always disconnected. Since starting to use Hubspot CRM, it's easy to check in with each other, track the impact of our work, and answer questions without wasting time in meetings. It was so easy to use that we didn't need any additional training. Our Sales and Marketing teams are using the same platform now, which helps with strategic alignment. We can see the history of contacts from both the sales communication side and the marketing side in one place, which gives us a more complete picture of each contact. There's some low-level functionality that's missing - reorganizing information and fixing user errors is more complicated than it should be. It sometimes takes some digging to find the information you want, as what feels like it should be an overview page isn't always. Review Source Marissa B. Marketing Manager Construction Used the software for: 6-12 months ### "Love Hubspot, But Not Best For Our Company" June 9, 2020 4.0 Pros Database management Classes Customer Support East to see pipeline and connect deals to contacts Cons Not easy enough to use the tickets because the customization isn't there and it cannot be viewed on your phone! Need it to be fully mobile Review Source SS Steve S. Sales & Marketing Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Hubspot Review" October 2, 2019 5.0 I run a large part of our business operations from Hubspot. I cannot imagine not having it or a tool like it at this point. Pros Low barrier to entry, cost wise, for a feature rich CRM system. The functionality is mostly intuitive and allows us to track all interaction with our clients. Cons I wish the top level dashboards provided more value. They are cumbersome to setup and don't provide basic information that would be useful. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price, features, support Review Source VR Verified Reviewer Marketing Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for organization" June 13, 2019 5.0 overall i have had a great experiance with hubspot, they recently added options to help get rid of duplicates and it is super easy to use and clean up your whole CRM. Pros I love that i have all of my marketing, sales, and website hosting all in one place. I can also track the analytics right from hubspot as well. Cons There needs to be more options to build reports. like secondary info tracked on top of the original info we had. Alternatives considered [FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Reason for choosing HubSpot CRM I was not a part of this process. Review Source VR Verified Reviewer Founder Retail Used the software for: 6-12 months ### "Hubspot CRM" December 3, 2022 5.0 Excellent overall. Pros Excellent and easy to implement. Perfect for growing businesses. Cons I think that the chatbots should be more user-friendly and easier to develop. Review Source Alison S. Creative Content Lead Marketing and Advertising Used the software for: 1-2 years ### "Connecting "Smarketing"" April 19, 2016 4.0 I like the "smart" fields within HubSpot's CRM, how it offers additional information when I type in the email domain. The interface is very user-friendly. It has a simple approach, is organized well, and empowers me ... a little! It just helps me connect with what I do on the marketing side of the platform with the people side (sales). Pros Support - no matter my preference of contact, HubSpot meets my needs. Cons I wish CRM could integrate with emails from a specific workflow. Maybe there is a solution to this that I just haven't recognized yet! Review Source ZL Zoey L. Area Sales Manager Construction Used the software for: 6-12 months ### "Such a great tool when utilized properly" January 31, 2020 5.0 Pros I work for a multi-residential developer and tracking leads and follow up through Hubspot is an incredible tool. At first it felt like a waste of time, but once I began to understand the benefits I became hooked. It's an incredible database that is customizable to your uses. You can search for key leads, track how a lead found you and how long of a process it was for them to help with future predictions of sales, set up templates and easily blast through tasks. Cons I'm not wild about the app. I find it to be less user friendly than the website. And I wish it would track text messages the way it tracks phone calls. Review Source EH Elizabeth H. Fitness Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Great CRM software" August 13, 2023 4.0 The overall experience is great, it's super easy to deploy Pros HubSpot has a friendly user interface and has good training so anyone can use it, it also integrate seamlessly with other tools that we use. Cons For now it is good, nothing to complain about as it meets all of our expectations Review Source Steve G. Partner Account Manager Marketing and Advertising Used the software for: 2+ years ### "A Solid CRM Option" April 29, 2019 4.0 Pros It's free which is probably the biggest benefit. So if you'd like a CRM that gets the job done, or just want to try out part of the Hubspot platform then this is a great option. Cons You get more than what you pay for, but it's a little limited on features since it's free. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Very useful, especially for small teams " February 3, 2019 4.0 Pros Certainly a robust platform, and I absolutely love the educational resources to continue training and learning on Inbound. Cons Definitely not designed to be a complex CRM, for example, any advanced customized filtering and reporting. Review Source BS Brittany S. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "This is a great product for keeping track of client onboarding! " May 11, 2021 5.0 Overall HubSpot has increased my efficiency and workflow for tracking and onboarding clients as well as closing them out. I appreciate the reminders HubSpot sends when I need to complete a follow up or action. I would recommend this to any therapist looking to cutdown on to-do lists and to make onboarding an easier process. Pros I use this software to track the status of potential clients as well as to manage and track onboarding tasks. I love that I customize so much of this platform to my specific practice needs and steps for onboarding. HubSpot has allowed me to drastically reduce my use of to-do lists and sticky notes because I am now able to have everything centrally located in HubSpot! Cons It took me a while to get used to the interface and navigating the features most relevant to my needs. Once I got it down though it's been easy to navigate and allowed my to be more efficient in my processes for onboarding. Review Source Meg R. Used the software for: Less than 6 months ### "Super clean and effective layout" May 24, 2016 5.0 We have been using Hubspot now for about 6 months and I think I found the love of my life. Everything that Hubspot does is so simple and effective that I question why we waited so long to make the commitment. The app itself is very clean and laid out effectively. The reporting is super handy for when the boss is suddenly raising questions and it's great to be able to get off the phone and immediately leave notes in a persons profile. We also love that you can create custom fields. Pros SUPER clean and effective layout. It's so easy to navigate. Love that it integrates with the marketing platform too. Love that there is no additional cost to add this feature too! Cons It absolutely takes time to figure out the entire system. All Hubspot platforms have so many moving parts that you really need to understand not only inbound marketing as a whole, but then how the entire platform works together. The tutorial online is great and gives you some great tips but I do wish there was a full run through of the mobile version so you know where things are, especially with updates! Review Source DM Dona M. business specialist Information Technology and Services Used the software for: 6-12 months ### "Hubspot CRM Review" April 29, 2022 4.0 overall it good CRM to use Pros It helps to keep track of leads maintain them Cons The pricing of the subscription can be less also the mobile version can be made easy Review Source MH Matthew H. EVP Information Technology and Services Used the software for: 2+ years ### "We love hubspot" February 6, 2020 5.0 It's been great. The recorded calls are awesome. Great way to stay organized. Pros Hubspot is the perfect weight for our team. We have a small sales force, so it perfectly fits our team. Cons I don't really have any complaints about hubspot. Maybe that they have so many different plans with different features which can get confusing. Review Source Sarah N. Customer Service Manager Marketing and Advertising Used the software for: 1-2 years ### "The CRM Of Your Dreams" November 16, 2018 5.0 Before using HubSpot we tried a BandCamp/Highrise Duo and Infusionsoft. BandCamp/Highrise didn't have enough capabilities for our growing business and Infusionsoft was just too involved. Discovering HubSpot made our work so much easier. It's intuitive and easy to use and literally covers everything we could possibly need to run our business. I highly suggest using HubSpot. Pros HubSpot's automation platform is EASY, unlike Infusionsoft. I can literally set up, test, and run a new automated flow in minutes. Cons There tends to be a lot of duplicate files that get created and I have to merge them with the original all the time. I also wish that the automation had a reconnecting option. As of right now, if a client doesn't meet the "if" branch, they're just unenrolled. Review Source BE Branislav E. SDR Manager Computer Software Used the software for: 2+ years ### "Easiest and best CRM to use" June 2, 2022 5.0 Pros How clear the dashboards are. Easy to get a hold of what is happening wit hour forecasts, deals, leads and ETC. Makes our days really effective. Cons Would like some more customizable rapports. Review Source WC Wilfredo C. Business Development Outsourcing/Offshoring Used the software for: 6-12 months ### "CRM-AZING!!" July 29, 2021 5.0 Overall, it has been a great tool in my career as a business developmemt rep aside from the couple of aforementioned qualms. Pros Simple UI, very intuitive, keeps you accountable plus reminds you daily of the tasks you set for yourself or whether or not an email has bounced for a contact. Cons I wish it would be linked to a site like infotelligent or interseller so that way it scans for duplicate companies or organizes the parent/child companies for you. Review Source CD Christopher D. Enrollment Services Advisor Higher Education Used the software for: 2+ years ### "Overall good for the price" October 2, 2019 4.0 Pros Filtering my contacts and the user interface Cons The reporting functions are not as robust as other softwares Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source LB Laura B. Owner Retail Used the software for: 1-2 years ### "Great experience overall!" July 23, 2021 5.0 Pros intuitive for keeping up w/ contacts for easy follow up Cons the cost is my least favorite feature. I think they could do a better a job of cost mgt, especially with custom enterprise version Review Source KG Karthi G. Business Development Executive Information Technology and Services Used the software for: Less than 6 months ### "An integrated application to excel in customer relationship management" July 6, 2018 4.0 Pros The customer relationship management system has great tracking features. For every client, there is this contact record where you would find all the communication details be it calls or chats or messages readily available. With the data available, the sales team can get necessary leads and personalize deals. They offer the variety of templates and the email tracking feature helps you stay updated. They use a simple Graphical user interface. Just in one view, you will be summarized about the calls, follow-ups and page visits. You can check the website visits to keep a track on how often firms visit your website. Task scheduling, tasks tracking, call monitoring are a few other features that help your sales force stay organized. Its integration with HubSpot marketing helps you stay synced with the contacts. Cons The application is free, but the sales pro version is indeed costly. The application looks outdated and social auto fill options are absent. Review Source FA FATIH A. Founder Marketing and Advertising Used the software for: 2+ years ### "The Best CRM" July 29, 2020 5.0 Pros Hubspot has many pros. - First of all Free version. - Free email marketing (limited by contact list) - Lead capture - Lead managment - Landing page builder. Many templates. - Workflow - Sales, lead and web managment Cons I think there is no cons. Because I have been using 6+ years. All features are great. Review Source MF Maddie F. Business Development Publishing Used the software for: 1-2 years ### "Gets the job done, but sale feature lag behind marketing tools" October 4, 2018 4.0 Pros I love that hubspot allows me to automate my sale process and keep track of leads. It's great to be able to coordinate on one platform with the rest of my team and keep notes and reminders all in the same place. Cons It can be very difficult to access some key sales statistics. The report side is limited and a lot of the essential sales features (like sequences) are not available as sortable data unless you want to create manual contact properties. I have faith the sales side will eventually catch up to the marketing side where data has clearly been prioritized, but in the meantime it can be frustrating that the sales side lacks those features. Review Source David H. Business Development and Sales Associate Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "HubSpot CRM Review" November 13, 2018 5.0 Excellent Pros The thing that I like most about the HubSpot CRM is that it organizes all my contact information about my clients in a simple easy to use way. It gathers information for me through my email system (Outlook). I can easily import data and new contacts from excel and access. All around a good system. Cons under the conversations system, in the inbox, the bot that was set up is kinda stupid. People will ask a question and the bot uses their question as their name. That might just be on our end though and not the CRM. IDK I wasn't the one who set up the bot. Review Source JG Jacob G. Account Manager Apparel & Fashion Used the software for: 1-2 years ### "Sales Pro is great!" February 13, 2020 4.0 Overall this is a great platform for small-medium sized businesses. It has all the features we need and more without being super complex like other platforms. Their support/help service is quick, human, and efficient. Pros Ease of use, transparency across our business, educational resources provided at certain work points, track/logging functions. Cons When there is a known/global issue, it can damper the day's business. Also, emails from non-contacts do not log even if you add the contact before responding. Review Source jG johnT G. founder Consumer Services Used the software for: 6-12 months ### "hubSpot is the best" May 11, 2021 5.0 perfect Pros company culture, mishon, team members nice Cons hard for me to setup & optimize, i had to watch a lot of youtube videos Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing HubSpot CRM company culture, mishon Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.