# Page 95 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 95 - Is HubSpot CRM the right Lead Management solution for you? Explore 4459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4459) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 95 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2351-2375 of 4459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Benedikt B. Senior Account Executive EMEA Marketing and Advertising Used the software for: 1-2 years ### "Great Experience - Great spirit" October 2, 2019 5.0 It's very comprehensive and easy to use for different departments in our company. Especially the great customer service is a huge plus. Pros The easy handling of functionalities and the ease of communication between the entire team. Even contacts with a lot of history are easy to manage. Cons The integration of e-mails is a bit challenging as company, contact and deal properties don't show the same synchronization of conversations. Review Source TM Thomas M. Directeur Construction Used the software for: 6-12 months ### "Logiciel de relation institutionnelle " November 19, 2023 3.0 Pros Permet de gérer efficacement des contacts Cons Prise en main difficile qui nécessite une utilisation régulière Review Source AH Amy H. Associate Client Manager Events Services Used the software for: Less than 6 months ### "Hubspot is great for nearly everything!" July 16, 2020 5.0 Overall experience with Hubspot has been great. We started using it a few months ago, and so far there have not been many complaints. Our Hubspot customer service rep is easy to reach and works with us through all of our questions to find out how best to form the app to fit our needs. Pros What my team loves most about Hubspot is the ability to pick and choose what fields we would like represented in the Service > Tickets sidebars. This is extremely helpful for our team as we need to post a lot of links that have easy access and lots of visibility. The CRM also just makes sense, it's pretty simplistic and as long as you don't overthink anything, you'll get along just fine using it. Cons What our team still struggles with is not having the date a project is due (or in our companies case, the date of an event) on the 'card' in the service pipeline main page. This is something we are still working to add, but it is extremely frustrating to have to click into a ticket every time we want to see the date of an event. Review Source JS Julia S. Membership Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Hubspot software allows you to develop a high level of sales strategy" June 19, 2020 5.0 Overall my experience with Hubspot has been great. I still have more to learn about the software but Hubspot offers a lot of online videos and support that helps to get to know features. I am newer in my role and Hubspot has been very helpful in helping me keep focused on the right activities. Pros By setting lead scoring and utilizing templates, snippets, and task reminders I can quickly keep in touch with prospects in a very efficient way. Making it easier to deploy a well thought out sales strategy that takes people through various stages of the sales process. Cons I wouldn't mind a few features where emails are automatically deployed when a certain trigger if initiated. Review Source aM aurora M. Customer Success Information Technology and Services Used the software for: 6-12 months ### "Intricate Product" January 31, 2020 4.0 The customer service is great. The product itself is great. If I had a project management tool to use the product would be perfect. Pros I like HubSpot's workflows and vast array of products. I think it is a great tool for CRM Management of contacts. I use the tasks and deals the most. This product helps me stay organized with my thousands of contacts. Cons I wish there was more of a project management tool. The deals are being used for this currently even though that's not what deals are meant for. To have a chain of tasks linked together would be a great feature for how I use HubSpot. Reason for choosing HubSpot CRM The price and deal stages are what sold us. Review Source GL Gabriel L. Head of Business Development Computer Software Used the software for: 2+ years ### "Simple, but Powerful" October 3, 2019 5.0 Overall amazing experience. Support usually reacts very quickly and solves issues in a timely manner. Pros Very easy to customize a sales process and generate reports out of it. Cons The analytics part could still be improved. Reason for choosing HubSpot CRM Simple to set up and had everything we needed in the same time. Review Source SH Shaun H. Automation Strategy Computer Software Used the software for: 1-2 years ### "Hubspot Hub" June 19, 2018 5.0 Pros HubSpot is extremely intuitive. You can create contacts and opps then connect them together in a linked fashion. This allows for automatic logging through Gmail in addition to manually notes you make. When a deal goes dead on vine, its easy to see due to visibility. Cons Sales templates aren't set up the best, poor file management, dodgy font correlation, poor search function. Sometimes you don't know what the email is going to look like til it's sent. Review Source KP Katya P. BusDev Computer Software Used the software for: 1-2 years ### "I'm a fan." March 22, 2021 5.0 Great. Absolutely love and would recommend it to others Pros How easy it is to customize CRM to the company's needs. Tracking of leads activity is super cool (emails, opens, activity on website, forms etc). Cons Some mistakes with reporting or notifications - not all answers can be found on community help. Review Source TK Tomas K. CMO Leisure, Travel & Tourism Used the software for: 2+ years ### "One of the Best CRMs on Market" August 15, 2018 5.0 Pros Hubspot is very easy to use. Organizing and segmenting contact is pretty intuitive and highly customizable. Cons Hubspot pricing model is build to charger more money for a high volume of contacts. This might be a disadvantage for companies that are in B2C business and have a large volume of customers. Review Source JM Joshua M. Service Support Internet Used the software for: I used a free trial ### "Hubspot Review" June 26, 2023 3.0 it helps businesses track their data. It is one of the best software's to introduce to a company that is going digital with planning. Pros It is user friendly and it also has a unique design. It provides customer relationship management support and it helps businesses track their data. Cons The user has to pay for additional support and it is quite expensive. Review Source Andria H. Marketing Specialist Human Resources Used the software for: 6-12 months ### "Excellent CRM" October 30, 2019 5.0 Love it! It has helped us stay organized. Pros The ease of use and functionality. It allows me to stay organized and get a good visual of ongoing campaigns. Cons I wish there were more features such as an account based marketing function. Review Source JW John W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic offering! I will become a paid customer, someday! " November 9, 2018 4.0 HubSpot is a fantastic company, offers a great product and provide top quality material for people to learn about marketing. I was interested in the product around 5 years ago, but the pricing was too high. They have changed their offering and pricing. The pricing is now more accessible for soleprenuers, small companies or non-profits. Pros Pros -Easy to use and modern interface - Pricing plans to meet the needs of business - Continually innovating to improve their product - Fantastic integration between Sales, Marketing and Services - Some of the best practices in the industry Cons \- The Product has been changed regularly over the past few years to find product/market fit. Therefore, it causes confusion and has stopped me becoming a paid customer. Review Source KB Kevin B. Pres Used the software for: 1-2 years ### "Easy to Use" July 20, 2018 4.0 Contact and email trcking Pros Cost for free version, email tracking, adds emails and contacts from sent emails. Overall the set up is pretty easy and painless. Intuitive to use. You can also choice which feaures and benefots you want to focus on and use Cons Price levels should be more flexible....more options. Also. more prompts on whether to add a contact automatically would be helpful so Contact/Company list is not too large from being added on sent emails. Review Source VR Verified Reviewer Regional Director of University Relations and Enrollment Higher Education Used the software for: 6-12 months ### "Hubspot CRM Review" December 18, 2019 5.0 Pros The contacts section of Hubspot make it incredibly easy to keep track of all my customers. Additionally, the link to my email is a great feature. Cons It doesn't have an easy way to link customers to an account as a whole. Review Source VR Verified Reviewer Director of Operations Hospitality Used the software for: Less than 6 months ### "Fantastic marketing tool, not a great sales tool" June 14, 2019 4.0 \- Marketing - tracking visitors - Marketing - sending emails and campaigns - Sales - managing all the sales activities Pros Our marketing team loves how they track landing pages and integrate analytics in the system. Cons It's not easy to use for sales. There is still a long way to go until this product will compete with its biggest competitor in the CRM space. Reports are very hard to use and to customize. Review Source DB Deepak B. Sales Expert Information Technology and Services Used the software for: 1-2 years ### "Fine" August 26, 2022 5.0 The overall experience was good. Pros It is easy to use, understand, and derive insights from it. Cons I did not like the look and feel of the product with too many features and side rows attached. Review Source Andrew D. Marketing Automation Specialist Computer Software Used the software for: 1-2 years ### "Great basic CRM" March 14, 2016 3.0 Hubspot's CRM is a great free CRM system if you do not already have a CRM system. At my company we have Salesforce which is a better fit for our needs because of the customization ability and we also use Salesforce as a project management system in our business. Because of our unique case we rarely find ourselves using the , but if we were just starting out with a CRM system Hubspot would be our choice. Pros Very easy to use Free Cons Lacks Customization but this can be seen as a positive if you are just looking for a stable CRM system. Review Source VR Verified Reviewer Sales Developement Representative Computer Software Used the software for: 6-12 months ### "Hubspot Review" October 2, 2018 5.0 Pros Everything is nice and neat and in order. Things are easy to find and I can adjust where things are in the dashboard which helps me visually. Cons Only problems are when it is down or something is not able to be accessed. Review Source Kokou I. Gestion de clientele Accounting Used the software for: 6-12 months ### "Gestionnaire de compte " November 6, 2023 5.0 Pros Très très facile à utiliser avec une interface simple et rapide en connexion Cons Les multiples fonctionnalité surtout le suivi de vente j'aime Review Source David S. Software Developer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great tool for managing our customers and contacts" November 4, 2018 5.0 HubSpot solved our issue of managing our lists of contacts. We were disorganized and having trouble keeping track of information, and when we decided to make the switch to this CRM, many of our stresses regarding our customers were alleviated. Pros HubSpot makes it easy to keep track of and send emails to our users. It is fairly priced for a CRM and the ease of use definitely makes the price worth it. Cons We made a few mistakes, which in the end we paid for and were ultimately our fault, but we felt that they could have been documented a little bit better. We learned quickly though and it is simple to avoid these errors. Review Source BF Brett F. Account Executive Accounting Used the software for: 6-12 months ### "HubSpot CRM - great solution!" December 17, 2019 5.0 We are more productive and have great insight into our sales and customer data. This tool has an awesome UI and is easy to learn. Pros I love the ability to see reports on almost everything. Customized messaging with sequences has helped us be more productive while providing analytics into what type of messaging is effective. Cons That’s really tough because the product works great - when I think of something, I’ll let the support team know. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Sales Manager Computer Software Used the software for: 6-12 months ### "Backbone of my daily work tasks" October 8, 2018 4.0 See above. Pros HubSpot and its possibility to keep track of and plan my tasks is the backbone of my daily working routine. Great to use so I never miss a change / task. Cons Make mail-merge possible for quotations / contracts. Review Source OD Olav D. IT Senior Engineer Information Technology and Services Used the software for: I used a free trial ### "A good CRM, but somewhat ov ersized, medium integration into Outlook / Outlook Web" August 29, 2022 3.0 I testet it out, but preferred other software. For me, it is not a good tool. Pros I used it fro CRM, Contact Management, Lead Management The Software ist easy to use. Cons Too much features which have to be paid for, a little bit confusing interface. I don't like the Outlook Integrationa t all, it is working unreliable. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Review Source VR Verified Reviewer Director Of Front End Development Used the software for: 6-12 months ### "Full of features and integrations" April 16, 2018 4.0 Pros HubSpot offers everything under the sun for a CRM, and a suite of integrations to help you fill in the gaps where needed. Cons It can be a little overwhelming, and expensive for smaller teams. Don't recommend "trying this out" unless you have a clear path and budget on a larger scale. Review Source Response from HubSpot April 20, 2018 Hello! Thank you for taking the time to write this review - we really appreciate your candid feedback! It's great to hear that the CRM has been able to suit all your needs and that the integrations have further amplified your experience! As far as room for improvement - could you please describe in a little bit more detail how the product is overwhelming for your - Is there anything we could do that would make the platform less overwhelming and easier to use for your? In addition - out of curiosity - did your organization start on HubSpot with one of our paid products or did you begin with one of our free products such as the CRM or Marketing Free? If you are open to continuing the conversation, we would love to hear from you at the provided email address! Thank you again for the review! JC Joshua C. COO/Partner Used the software for: 2+ years ### "An intuitive CRM for beginners and pros!" April 10, 2018 5.0 It has helped standardize our sales process and provide helpful transparency. Pros Ease of use is the best part of this CRM. It was built to be intuitive and in most cases it does not disappoint. Cons Reporting could be improved a bit, ideally without having to pay for the additional reporting add-on or the pro version. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.