# Page 97 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 97 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 97 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2401-2425 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Romy F. Senior Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Make Marketing easier with an All-In-One-Tool" July 25, 2017 5.0 We can easily measure our ROI and learn a lot about our customers/contacts. And we save a lot of time because of Marketing Automation. Pros There is a lot to like on HubSpot. You can find nearly everything inside the tool, from Marketing Automation to reports. But I really like most the opportunity to change immediately everything on our website - I don't need an IT admin. Cons You really need a lot of time to get common with the tool. But it's worth the trouble. No other tool can give your more data in one. Review Source MW Manfred W. Translator/manager Translation and Localization Used the software for: 1-2 years ### "CRM should be more intuitive" February 8, 2021 3.0 is a beginner software for Customer Management. Pros It is easy to deploy and does the job, although it is very rudimentar. It does interact easily with my other tools. Cons Its interaction with my other tools is to agressive and not easy to set up. The price is also not as good as it could be. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It looked to be easier to use. Review Source RB Rainer B. Data Analyst Computer Software Used the software for: 1-2 years ### "Hubspot review" March 30, 2021 5.0 This CRM truly helps with lead nurturing and all other things marketing. From an inbound perspective, it is phenomenal. Pros It was made thinking from a marketing perspective, where leads can be qualified and handled based on their source. Cons The set up and integration process was lenghty, though we received support from the Hubspot team at all times. Review Source FL Felix L. Customer Care Information Technology and Services Used the software for: 1-2 years ### "Great experience with support and further development of the software" December 18, 2019 5.0 \- tracking quotations / reporting - tracking customer engagement / nurturing Pros \- customizable views and properties for both contact management and deal management - intuitive interface for building automated workflows - powerful reporting engine - software is being developed further with useful features, HS is listening to feature requests Cons \- things that I disliked were missing functions, but by the time I'm writing this review, they have been added Review Source JP Josh P. Founder Computer Software Used the software for: 2+ years ### "Most cost effective way to generate quality leads" September 27, 2017 5.0 I grew my software company from 10 leads per month to 300. It literally changed my life. Pros HubSpot is born out of the inbound methodology, a highly effective approach to lead generation. They have built an end-to-end marketing and sales platform based on that methodology. Nobody else comes close. I trust them immensely to continue to innovate along that mission. Cons SMS in the CRM, android CRM app has limited functionality, not a fan of the wait time between product announcements and rollout Review Source JF Juliette F. Content Marketing Specialist Internet Used the software for: 2+ years ### "HubSpot CRM" October 2, 2018 5.0 Pros The is easy to use and has a lot of different capabilities. I've used other CRMs in the past that had poor UX, but even if I've had a problem arise with HubSpot in the past, the support team quickly gets on the case. Cons I've had issues with bounce rates in the past. Review Source Abdelaziz A. Finance Accounting Used the software for: Less than 6 months ### "Le logiciel de marketing le plus facile " October 19, 2023 4.0 Pros Création d'un processus de vente, l'automatisation du processus pour réduire le travail mensuel, facilité d'utilisation avec des fonctionnalités intéressantes Cons Trop de bugs lors d'envois des messages Review Source VR Verified Reviewer Client Advisor Computer Software Used the software for: Less than 6 months ### "Great CRM Product" October 3, 2018 5.0 Pros I love how easy Hubspot is to learn and use. The app is also super helpful on the go! Being able to see when a prospect opens an email or clicks is also nice :) Cons I wish there was a feature that allows us to see what number we called when reaching out to a prospect. I sometimes call different numbers to reach them and don't know which number I connected with them on. Also, a feature that hows us to pause a sequence would be really helpful. This can be done manually now, but just being able to pause it would be really helpful around holidays. Review Source VR Verified Reviewer Manager, Demand Generation Computer Software Used the software for: 6-12 months ### "A Mostly Complete CRM" October 3, 2018 5.0 Pros Configuring Hubspot is incredibly easy. You really don't need too much development to get an instance up and running. Cons I'm not a huge fan of the fact that the reporting module has an additional cost. Review Source Tyler S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Simplified Marketing Solutions" November 13, 2018 5.0 Pros All features under one "roof", so to speak, avoids silos of other software. Cons Lots of bugs to fix, occasional issues on their end without cause/explanation given. Has created extra work for our team. Review Source TA Thierry A. CEO Online Media Used the software for: 6-12 months ### "bon logiciel " October 31, 2022 4.0 Depuis que j'utilise ce logiciel, j'ai toujours eu une longueur d'avance sur mes concurrents avec une base de données très qualifiés. Pros la gestion de la base de données, ce qui permet de gagner en temps sur le travail à grande échelle Cons Je n'ai vraiment pas trouvé des inconvénients significatifs à ce logiciel. Reason for choosing HubSpot CRM Il m'a été conseillé par un ami et depuis lors je n'ai plus cherché à aller voir ailleurs Review Source FK Ferial K. Customer Success Associate Automotive Used the software for: 1-2 years ### "Great for managing customers" May 27, 2021 5.0 Hubspot is used for our account executives to manage their deals and workflow. Our customer success uses Hubspot to track onboarding and transitioning shops. Pros Creating a retention board to manage our customers and log any forms of communication. This allowed the team to be transparent with one another. Cons The reporting aspect of Hubspot can be confusing as well as creating workflows. Workflows that trigger automatic emails are the most confusing to setup in Hubspot Review Source ET Erin T. Sales Enablement Specialist Marketing and Advertising Used the software for: 1-2 years ### "Helpful Tool " November 15, 2023 4.0 Pros Helpful with Lead Routing and identifying Lead Engagement Cons With the way we have access set up for specific users, it is limited with seeing detailed information, however, with the appropriate access this tool is very helpful in identifying marketing engagement with prospects. Review Source VR Verified Reviewer Account Director Marketing and Advertising Used the software for: 1-2 years ### "A bit clunky, but gets the job done" November 19, 2018 3.0 Pros It has streamlined our CRM efforts, which has been hugely beneficial given that we're a small company that is growing quickly and need quick access to our pipeline at any given time. The support team has been very helpful in assisting us get the software do what we want it to. Cons It's a little clunky and requires some knowledge of coding to customize emails, etc. Not as intuitive as we would like, but overall gets the job done. Review Source AA Amol A. QA Computer Software Used the software for: 2+ years ### "Amazing tool for communication" May 16, 2019 5.0 Pros Its very easy to introduce a customer detail in the CRM. follow on notes and easy to find all the information in one interface. Cons integration with other tools is very tricky i.e with bug management systems to track the customers reported incidents about usage of the products Review Source VR Verified Reviewer Program Director Music Used the software for: Less than 6 months ### "Amazing easy-to-use FREE CRM" March 25, 2020 5.0 I use connected with Facebook Lead Ads and Mailer Lite. It runs amazingly and at a glance I have all the data I need about my subscribers and customers. Pros is a complete CRM solution for business of all kind. It's very easy to use it and with a ton of integrations you can really set up various "set it and forget it systems" saving time and money. Also it's free! Cons I really don't find something I don't like about . It is really a complete CRM solution, it can intergraded with almost anything, it can saves you a ton of time and money and it's free. Review Source Jayca P. Marketing Director Internet Used the software for: Less than 6 months ### "Everything I need, not much I don't" September 29, 2016 4.0 I tried a few different ways of organizing people I needed to get in contact with, when I should try them again, what I said to them last time, who were they again? made it easy and intuitive - there are features that I don't use, but they're out of the way, so I don't have to filter or sort through the blah blah I don't need. Pros Clean, intuitive but full-featured interface. Gmail integration. Calendar integration. Cons Anything that I think is a con is probably just something that I haven't done correctly yet. When I can get up and running in 10 minutes flat, any cons I discover are bound to be my own fault :) Review Source MI Mohamed I. Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "HubSpot is Perfect for Your CRM Needs" April 28, 2020 5.0 Amazing. The support is top tier. Pros It does a great job of capturing lead information. Love how easy it is to see lead activity/engagement from number of site visits to emails opened etc. Cons It can become expensive. Specifically, as you add in more contacts expect to be charged more. Review Source SR Subhash R. Supervisor Accounting Used the software for: Less than 6 months ### "Review about Hubspot.com" October 2, 2023 5.0 Pros its intuitive platform allows us to easily manage customer interactions, track sales leads, and gain insights into customer behavior, enabling you to make informed business decisions. Cons you can track the progress of your deals, view the stages of each deal, and assign tasks to team members to move deals forward. Review Source NH Nick H. SDR Farming Used the software for: 1-2 years ### "Hubspot is great all in one for those starting a business or looking to begin growing one." December 17, 2019 3.0 Hubspot is a great all in one tool for marketing, sales and customer success, and if you aren't at a stage where you can afford more powerful tools which focus on one of the above functions, Hubspot should be your go to for getting things off the ground, especially since it is fairly easy to get used to and understand. Pros Basic metrics, ease of use and ability to track activity Cons sequence capabilities and ability to use a workflow to go through tasks related to individual contacts who are in sequence Review Source MS Madison S. AE Computer Software Used the software for: 1-2 years ### "A bit of everything" January 31, 2020 4.0 I think it does all we need and though it lacks some customizations based on company or personal preferences, it's the one-stop-shop and has many great integrations. Pros I can do almost anything with this across sales and marketing functions, including automation and reports that increase organizational impact and efficiency. Cons Though it can do everything I imagine in some way or another, there are some functionalities that aren't developed fully or have limitations. Review Source TL Tanner L. Director of Operations Computer Software Used the software for: 6-12 months ### "Great Product, Great UI, Slightly concerned about scalability" October 24, 2018 4.0 Overall great product and it may scale just fine. We have been told they are creating more enterprise features and I trust them. Pros This product is so easy to use compared to most CRM platforms. It integrates really easily and really well with pretty much every product we use in our tech stack. It looks great, easy to customize, and it's so much cheaper than Salesforce. Especially if you are a start-up, they have special pricing. Cons The deals pipeline table doesn't scale super well and I'm concerned about the flexibility and how well it will scale. Not a ton to say though, overall I've been pretty happy. Review Source VR Verified Reviewer Digital Marketing Specialist Industrial Automation Used the software for: 6-12 months ### "Review" November 14, 2018 5.0 It has been a great experience in preparing templates and generating smart lists/workflows. Keep up the good work. Pros Ease of Use when dealing with designing web pages for non coders Cons GDPR functionality not limited to country Review Source MB Maxwel B. Client Success Computer Software Used the software for: 2+ years ### "Filters Making my Outbound Sales Effort, Effortless" October 2, 2019 5.0 Pros The ability to filter out contacts I do not wish to communicate with while giving me ease of access to the ones I need. Cons There is a limit to the amount of filters that can be used on the contacts page and I have reached that number making manual filtering a bit of a pain. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Hubspot CRM" April 26, 2022 5.0 Pros Ease to use, cloud storage and tracking tasks. Cons Duplication is on my major concern and kills our time in finding them Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.