--- title: "Page 97 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 97 - Is HubSpot CRM the right CRM solution for you? Explore 4491 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=97" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- HubSpot CRM 4.5 (4491) [View alternatives](https://www.capterra.com/p/152373/HubSpot-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 97 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2401-2425 of 4491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Juan M. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Hubspot a Great CRM" November 22, 2023 4.0 Overall, a great CRM and tracking app option, the Hubspot ecosystem is amazing and easy to understand. Pros What I like most about Hubspot is that it teaches you and gives you the possibility to use it in a very practical way. Cons So far, I haven't had any problems with the platform or its applications. Review Source SK Sunil K. Manager Consumer Goods Used the software for: 1-2 years ### "Great CRM for SMB" December 11, 2021 5.0 Pros If you are on a budget or a startup looking for a fully functional CRM with loaded marketing features, HobSpot won’t disappoint you. Cons I tried to use the email marketing feature but prefer to stick with Mailchimp. Review Source AH Amy H. VP of Agent Enablement & Marketing Telecommunications Used the software for: 2+ years ### "HS Feedback" May 10, 2019 3.0 We can capture clients, offer a tool to our reps, and have some data for marketing campaigns. Pros It is versatile and is easy to rollout to my team. Cons There have been changes to views so that the initial drivers for adoption to guide content and view what visitors to the website are seeing have been greatly diminished. Review Source VR Verified Reviewer Director of Product and Onboarding Hospital & Health Care Used the software for: 6-12 months ### "Robust CRM which easily integrates with other tools" December 15, 2023 5.0 Pros It integrates easily with our operations tools and we can transfer the selected data, look at the archives, etc. Cons A bit pricy as we start using more functionalities and adding people Review Source VR Verified Reviewer Director of Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use, very customizable, great support" October 22, 2019 5.0 It's easy to use, easy to train others how to use, and easy to integrate. Pros It's intuitive and easy to learn how to use. It's also incredibly customizable - setting up a net new integration with a third-party vendor was practically painless. Cons Their email creation tool is great, however, it can't import custom fonts to help keep messages aligned with branding. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing HubSpot CRM Price, interface, integration, and customizing fields. Review Source AM Alex M. Selection Manager & Community Lead E-Learning Used the software for: Less than 6 months ### "A complete tool for startups" October 3, 2019 3.0 Great CRM tool for startups! Get our communications, data, and operations needs all into one tool that is used across the company. Great integrations tech-wise with our product. Pros It helped us streamline processes gaining time and resources efficiency and mainly gain control over impact and performance data. Cons From the operational side, this manifests in a big blocker for using it more. The automation and segmenting contacts (like attribute tags) are not always the most intuitive to use and I'm sure we're not exploring it to the level we could! The chat option for support was a bit disappoint (we used to use Crisp before), since we faced many bugs and limitations (language, agent assignation, changing the contact name wrongly, etc), this is still a challenge today. Reason for choosing HubSpot CRM This was our first CRM tool, we did benchmark but though HS would congregate more of our needs, as a tool that integrated several areas of our operation suppor-crm-marketing-impact data. Review Source SS Samim S. Sr Marketing Manager Apparel & Fashion Used the software for: 6-12 months ### "Best tool for lead management" July 17, 2019 4.0 We are basically using HubSpot for our lead generating campaigns from Facebook and we found this very good platform to handle and nurture leads. Through an integration we directly push lead information such as name, email id, phone, address into HubSpot crm and then manage those leads from there. We also use HusbSpot meeting links to schedule appointments and we can create many meeting links for different verticals. We also have a drip email campaign going on to filter high intent leads. Pros \- Easy integration option. - Online calendar to schedule appointments. - Easy workflow. - Drip email campaigns. - Integration with other tools such as Facebook. Cons \- Other than high cost everything seems ok with this. Review Source Enaan F. Digital Marketing Specialist Information Technology and Services Used the software for: I used a free trial ### "Free CRM software for small businesses" June 19, 2022 4.0 I am very pleased with Hubspot's free version give a positive impact in enhancing our business. Pros Is is the perfect tool for sales teams looking to better manage their pipeline. With its easy-to-use import feature, anyone can quickly and easily connect with contacts located all around the world. Additionally, HubSpot CRM makes it simple to send out targeted emails to our most qualified prospects. Cons The most difficult thing will be getting the team to grasp the full depth and functionality of the app. Review Source MH Marjolijn H. Client Relations Manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "Makes 'client relations management' life easier" June 18, 2020 5.0 Documenting customer journeys as in our business we have multiple touch points and keep in regular contact with our clients. Tasks are easy to plan, contacts easy to maintain, list to make for bigger picture. Pros Love how I can customize my dashboard, my contacts. My favorite feature is the Email Templates I can create. Cons I'd love to be able to better search within all the tutorials, there are so many of them, it's hard to understand which ones is the right one for me for certain topics. Review Source SS Steven S. Sales Consultant Used the software for: 1-2 years ### "It took some time to get things set up, but support was great to works with us to customize" February 8, 2018 5.0 Pros I love the ease of use in tracking lead flow, contacts, deals, and companies I am working with. It is easy to import data as well, and there are some great features when adding that will repopulate certain details that might already be available. This makes it easy to add information. Cons Without paying more, sometimes there is a limit to pipelines that can be created. Since we have multiple teams using the software, there has been a need for numerous pipelines so the limitation has kept us from adding some pipelines that could be helpful to certain teams. We could upgrade to add more, but it doesn't make sense at this point. Review Source PC Patrik C. Director of Organic Marketing Marketing and Advertising Used the software for: 2+ years ### "Highly customizable, worth it if you use all features" February 13, 2023 4.0 Pros It is highly customizable, which can be a pro and a con. Cons It seems to be more than what the average small business may need. There is an overwhelming number of options overall Review Source VR Verified Reviewer COO Management Consulting Used the software for: 6-12 months ### "User and Fan" October 9, 2018 4.0 A smooth and easy experience. Pros ease of use, simple to navigate, very intuitive Cons pulling reports exactly how I would like, the link when added to my laptop slows and blocks some email functionality making it unusable. Review Source KL Kyle L. Sales Rep Hospital & Health Care Used the software for: 6-12 months ### "Once you get the hang of it, you just want to keep using it." December 18, 2019 5.0 It has helped us look at our data and the ways we pitch and develop relationships with prospects and customers. Pros So many possibilities, so many uses and so many positives. I know there's still a lot more to learn too which is a very good sign. Cons I guess at the start of using the software, users will learn quick if there were tips flashing when you initially start using it in the different areas of the app. Alternatives considered [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing HubSpot CRM Easier to use. Review Source Derek I. vCIO & Founder Information Technology and Services Used the software for: 6-12 months ### "HubSpot Free CRM" September 21, 2018 5.0 I needed a CRM for my startup and it fit the bill perfectly! Highly recommend it to everyone and do! Pros Can't beat FREE and if you are a veteran then: https://www.hubspot.com/veterans Cons As a partner I cannot send folks referral links. Review Source Tomasz C. Professional Photographer Photography Used the software for: 6-12 months ### "Must have for a serious business" April 30, 2019 5.0 Pros Hubspot is a great piece of software, starting with the free CRM module, helping growth your business. Cons Sometimes too complicated for the beginners, but with great customer support and even better tutorials! Review Source AP Alena P. Data Analist Financial Services Used the software for: 2+ years ### "Good way to log sales activities" May 5, 2022 5.0 Pros HubSpot gives you the way to store sales activity in relational data base Cons Pretty steep curve to learn how to work with HubSpot Review Source MT Mary T. Director of Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Can be a great CRM if it fits your needs" October 21, 2019 3.0 When I am dealing with many clients and lots of perspective sales it is a good way to keep track of things and remind me to keep up and contact my clients. Pros This came free with our google business email purchase. It seemed like a good option to link with our business email as we work in sales of our program. The integrations were a nice feature and linked right with the emails I was writing and receiving on gmail. I was able to easily add new contacts to the CRM from an email or import a sales template into an email I was writing. Cons To make this software really work for you I feel like you have to have a decent amount of info on your prospective clients. We are not that fortunate and usually just have a first name, last name, and email. It became confusing to keep track of clients and really get the most out of the software so I tended not to use the software as much as I wanted to. Review Source Tamara B. Primary Teacher Internet Used the software for: Less than 6 months ### "CRM and marketing automation for medium businesses" August 24, 2019 5.0 I worked for a company that wanted to set up an automated marketing campaign. They decided to use HubSpot, so I had to setup a landing page with a proper call-to-action. Customers who submitted their email address entered the funnel we set up on HubSpot. Every step let us decide how to manage further contacts, depending on the choices that customers would have made. For example, after the first contact, a customer was asked to join a mailing list to receive a newsletter or require further info on our products. We created an email with an offer for those who just wanted to join the mailing list, to be sent periodically, while we handled directly those who wanted infos. This was our first simple use of HubSpot CRM, and we became smarter with it as we continue to use it: HubSpot has a complete set of analytics to understand the data you receive from your marketing campaign, so you can refine your strategy over and over. Pros HubSpot lets you set up a marketing campaign with tons of options. Cons It takes some time to learn how to use it correctly, you can do so many things that you can get confused. You need to have a clear focus before starting. Review Source Fayssal J. CEO Used the software for: 2+ years ### "The greatest sales tool we use, very smart, easy to use and completely free. Thank you Hubspot !" December 15, 2017 4.0 It is a great sales tool. Pros Deal management, Drag and Drop, Sidekick, Mobile apps, Customizing views, Gmail integration, Templates and Scheduling Cons 02 way email synchronization, Advanced Lead Qualidfication/Scoring, Phone integration is too expensive. Review Source AF Ali F. NOC Manager Telecommunications Used the software for: 6-12 months ### "CRM Review" July 8, 2023 4.0 Our company chose Hubspot after extensive search about similar platforms and the experience has been perfect for sales and technical managers Pros As a NOC engineer that manage technical accounts, client management made it much easier to deal with accounts Cons The interface could be made simpler and easier to work with when introducing it to a beginner. Review Source VR Verified Reviewer Senior Engineer Telecommunications Used the software for: 6-12 months ### "Excellent Software for learning" December 18, 2018 5.0 Pros Easy to use and track online activity going on at our page. They offering free courses which is helpful in learning new skills. Training staff is skilled. Cons Bit expensive as number of customers increases. Review Source BL Brett L. Co Founder Marketing and Advertising Used the software for: 2+ years ### "Hubspot - Top spot for business" March 8, 2019 5.0 I use Hubspot CRM for every part of my customer engagement journey as well as to on-board new customers too. Pros As a small business I can do everything I need to inside Hubspot to stage engaged with my customers (and even more). Cons The Mobile App is not great - I would love better experience on my phone/tablet Review Source RF Romy F. Senior Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Make Marketing easier with an All-In-One-Tool" July 25, 2017 5.0 We can easily measure our ROI and learn a lot about our customers/contacts. And we save a lot of time because of Marketing Automation. Pros There is a lot to like on HubSpot. You can find nearly everything inside the tool, from Marketing Automation to reports. But I really like most the opportunity to change immediately everything on our website - I don't need an IT admin. Cons You really need a lot of time to get common with the tool. But it's worth the trouble. No other tool can give your more data in one. Review Source MW Manfred W. Translator/manager Translation and Localization Used the software for: 1-2 years ### "CRM should be more intuitive" February 8, 2021 3.0 HubSpot CRM is a beginner software for Customer Management. Pros It is easy to deploy and does the job, although it is very rudimentar. It does interact easily with my other tools. Cons Its interaction with my other tools is to agressive and not easy to set up. The price is also not as good as it could be. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It looked to be easier to use. Review Source RB Rainer B. Data Analyst Computer Software Used the software for: 1-2 years ### "Hubspot review" March 30, 2021 5.0 This CRM truly helps with lead nurturing and all other things marketing. From an inbound perspective, it is phenomenal. Pros It was made thinking from a marketing perspective, where leads can be qualified and handled based on their source. Cons The set up and integration process was lenghty, though we received support from the Hubspot team at all times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.