# Page 98 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 98 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 98 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2426-2450 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zayne R. Brand Analyst Marketing and Advertising Used the software for: 6-12 months ### "Hubspot" December 6, 2019 4.0 Overall experience of Hubspot is good however there are areas that it could improve. Pros It is very reliable and easy to use compared to its competitors. Cons There used to be some discrepancies in sending sequence emails. Review Source AA Abdulrahman A. Account Executive Computer Software Used the software for: Less than 6 months ### "Simple, yet powerful" December 17, 2019 4.0 overall, this is much simpler than SFDC to learn, faster to load and not as cumbersome in terms ux..highly recommended Pros \- Simple to learn - Terrific on-boarding videos - Easy import wizard, gmail connector, etc - Sequence for prospecting is pretty robust - Got rid of other meeting tools because we can use their meeting links - Good task automation Cons \- No capability to pause sequence (e.g. during holidays) - Top menu currently is horizontal - need to make it vertical to simply navigation so it's in line with other modern tools like gmail - report creation wizard could be more intuitive Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) SFDC is a bit too big, takes forever to load and we only needed a small portion of its capabilities...also, price might have something to do with it Review Source VR Verified Reviewer Spécialiste en Conversion & Contenu Computer Software Used the software for: 6-12 months ### "A free CRM that gives you wings" January 15, 2019 4.0 Pros The depth of the feature allows me to get exactly the info that I need to qualify and filter my leads. Cons The complexity to get going. It is huge and the possibilities make you get stuck at times Review Source VR Verified Reviewer Vice President Marketing and Advertising Used the software for: 6-12 months ### "Great option for all sizes of companies" March 26, 2019 5.0 Pros There are options for various use cases and levels of needs across different business functions Cons There is plenty of training available, but setup for a basic user can be a bit cryptic at first. Review Source SM Shannon M. Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "HubSpot has made the marketing experience incredible" March 10, 2016 5.0 I have been using HubSpot for over a year now - when I originally started using HubSpot it was with my company, a young start-up company where me and one other person made up the entire marketing team. We were able to exist, and thrive, with only 2 people doing marketing because HubSpot made it so easy. Being able to create, alter, and send out emails, blogs, social media posts, etc from one central spot has been great. Instead of bouncing around from Mail Chimp, to Twitter, to Wordpress, we can do it all from HubSpot. Pros My favorite part of HubSpot is how connected everything is. I can keep the voice of the company and the content the same across various different platforms. Also - the customer service is always great. Cons The only con for some looking would be that the price is definitely expensive. While I do think it's worth it for something like this - it might be too large of a cost for a very new company to take on. Review Source AM Andres M. Research Civil Engineering Used the software for: Less than 6 months ### "HubSpot CRM " April 2, 2024 5.0 overall I will give HubSpot CRM 4 out of 5 stars Pros Easy to use, high performance, and stable, helps a lot for sales force automation Cons sometimes their customer services is not that effective Review Source VR Verified Reviewer Digital Marketing Specialist Machinery Used the software for: 1-2 years ### "Great software but has limitation" May 29, 2019 4.0 Pros User-friendly with awesome video training and certification programs to help marketers improve. The lead capture forms, emails, and workflows are all important tools that we use on a regular basis to help our company build relationships and grow. Cons Lots of features are intertwined with different pricing "hubs". Getting the whole suite is way too expensive, so we are left knowing we aren't valued enough to use certain pre-existing features even though we still pay thousands per year. We've also had trouble getting support for a Hubspot to Salesforce integration. A lot of features are also dependent on using the HubSpot CRM, which you can't customize; it's not robust enough for our website, which means we're just SOL on some of Hubspot's coolest smart features. Review Source VR Verified Reviewer Co-Founder & Director of Client Experience Marketing and Advertising Used the software for: 2+ years ### "Free yet powerful" May 14, 2019 4.0 Pros Hubspot CRM is a hugely beneficial tool for those looking to get a CRM started for the organization. Definite must! Cons If you are getting something for free be prepared for the unrelenting sales calls to try and get you on a paid version. It's a small tradeoff though. Review Source MR Malvina R. Head of Growth Real Estate Used the software for: 6-12 months ### "User Friendly and easy to use CRM" October 18, 2019 4.0 Pros Great CRM tool - very easy to use for the team thanks to their user friendly interface. The filters and the sequences are great for sales and we make a great use of it in the team. Workflows are also very useful even though the options are limited for them. Overall it is a great tool to use to start. Cons I believe the reporting dashboards and report builder are not very sophisticated and there are many limitations to the metrics you can analyse. The functions available are really limited and don't help me evaluate deal/contact activities on the detailed level I look for. Review Source AH Adam H. Service Manager Construction Used the software for: Less than 6 months ### "Review of Product Software" April 16, 2022 5.0 Our experience with HubSpot CRM has been nothing but super positive and has allowed us to increase revenue per contact by 60%! Pros The functionality of HubSpot CRM is excellent and allows our team to filter, sort, and generate prospecting lists fast so that we can get through more contacts per day! Mobile access is a huge benefit! Cons HubSpot CRM is the best CRM we've used in years, you can't find anything you don't like! Reason for choosing HubSpot CRM Much less expensive and without all the clunky bells and whistles Review Source VR Verified Reviewer International Market Manager Consumer Goods Used the software for: 6-12 months ### "Amazing CRM for startups" January 31, 2020 4.0 Pros The way you can keep track of all of your business activities and engagement with customers is simply perfect! Cons Some contact/company properties that we use are native and can not be changed Review Source VR Verified Reviewer Senior Manager Business Development Financial Services Used the software for: Less than 6 months ### "User friendly CRM" October 7, 2019 4.0 Pros Easy to use and nice functionality. Very customisable and the process of customising is quite easy. Cons Current suite of products that link with Hubspot are not as developed as they could be, meaning integrating all your customer facing interactions isn't quite seamless yet. Some elements of database management are quite complex and unwieldy. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Director of Marketing Entertainment Used the software for: 2+ years ### "Amazing Free CRM" October 3, 2018 5.0 Pros If you're looking to grow into a larger, proper CRM tool in the future - HubSpot is the best. You can easily start small and grow into the larger platform. Cons Some of the best parts of this tool require some keen data management. Review Source BS Blythe S. Marketing Manager Construction Used the software for: 2+ years ### "My relationship with HubSpot...2 years on" February 3, 2020 4.0 Transparency and accountability of the team is now an option. Pros I love the track-ability. and how you are able to see who has received communication, if they have opened and clicked through. Cons Anyone can alter and delete Tasks. The system "jumps" when I am trying to enter fields. Reason for choosing HubSpot CRM N/A Review Source VR Verified Reviewer Co Founder and COO Used the software for: 6-12 months ### "HubSpot CRM is great in helping you keep all important data in one place for easy access." November 9, 2017 5.0 Pros HubSpot has been really valuable to us when it comes to a great CRM that helps our business data to be in one place. Whether it is existing deals, clients or candidates we can keep track on everything with this software. It is incredibly easy to navigate within and find needed data within seconds. We love having one source for all our activities. Cons We have definitely tried a few other CRM's that allow you to do more auto-filling of things than HubSpot CRM does. There is definitely some room for improvement when it comes to that. Review Source James H. VP Operations Information Services Used the software for: 6-12 months ### "Hubspot is outstanding" April 12, 2016 5.0 I have never been so keen on any CRM or marketing tool. Hubspot is totally fantastic. Their entire team are incredibly helpful, and the speed with which you can make changes and implement new marketing techniques is outstanding and truly helped our organisation develop an acceptably-scalable, repeatable marketing process. Pros Very fast to build new pages, forms and a ton of tracking info about visitors. Workflows are also extremely powerful and straightforward. Solid integration with Salesforce. Cons Some features in the CRM could be a bit more complex - not much control over permissions, and deal pipelines if integrated with Salesforce are messy. Review Source Ze W. Mindset Coach Professional Training & Coaching Used the software for: 6-12 months ### "Reliable CRM" August 4, 2022 5.0 good. Great Support available. Good tips to optimise client management Pros Its functionality and integrations are really great Cons It's a bit pricy for just a CRM platform Review Source AJ Arnela J. Marketing Assistant Hospitality Used the software for: 1-2 years ### "Great Software" March 25, 2019 5.0 Overall it has helped our company become way more organized and integrated, and has helped streamline our progress and allowed us to use metrics to constantly improve. Pros The layout is very clear and easy-to-use, and there are constantly new updates and improvements. Cons The only thing is that sometimes I come across a field/option that is confusing or could be made clearer, but they are good about listening to comments and trying to fix things constantly. Review Source BP Bryan P. SEO Analyst Marketing and Advertising Used the software for: 1-2 years ### "Organizing Our Organization" October 3, 2019 5.0 We love using Hubspot and we are looking to continue to find new features to utilize to grow our company! Pros Hubspot has allowed us to get all of our client and potential client's information into one CRM and allows us to be very efficient when it comes to creating communication plans and campaigns. Cons Building out advanced features in Hubspot can becoming challenging and finding someone with expertise to help build it out can be a challenge. Review Source MK Michael K. Director of Strategic Insights Marketing and Advertising Used the software for: 2+ years ### "Simple, Clean, Easy to Customize, Useful Every Day" December 1, 2018 5.0 Pros HubSpot making tracking leads and deals extremely simple, even for a team of both seasoned salespeople and secondary support staff. Extensive and simple trainings and clean design are also highlights. HubSpot also allows for a lot of useful customization to adapt to the particulars of your business. Cons HubSpot is a relatively large investment, especially for smaller companies without a lot of lead flow. And while this isn't inherently a design flaw, It is important that at least one person on your team is in charge of customizing the setup, setting the parameters for team use, and keeping it organized. Review Source Rebecca R. Founder Used the software for: 2+ years ### "Love HubSpot for Inbound Marketing " December 31, 2017 5.0 Pros I love everything about HubSpot. I have used it for blogging, social media management, lead generation, landing pages, email marketing, training. They are constantly improving and adding features to make the tool better. Review Source VR Verified Reviewer Sr. Manager Computer Software Used the software for: 1-2 years ### "HubSpot Review" December 5, 2019 4.0 Using this for tracking, closing, renewing deals. Power user for the Knowledge base as well. Pros A lot of tools and functions all in one place, closing/renewing deals is a nice workflow and having required fields makes it easier to use. Knowledge Base tool is great as well Cons There's a lot going on, many tools/functions means they're all not great and can be a bit overwhelming to navagitate at times. Review Source KH Katharine H. Executive Vice President Construction Used the software for: 6-12 months ### "Love HubSpot!" October 2, 2019 5.0 HubSpot has been amazing: their customer service is incredible, and their program is allowing our business to grow quickly without missing a beat. Pros Ease of use -- no need to "onboard" your team. We just did a quick intro and then we were off to the races! Cons There are some features I wish we could customize, but it's not a deal breaker. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Pricing was less expensive, and it is easier to customize and use. Review Source AF Alexandre F. CEO Information Technology and Services Used the software for: 6-12 months ### "CRM for begginers" June 30, 2022 5.0 Pros It's very easy to get started. On the first day I was able to start tracking my sales Cons The paid version is expensive for my budget. For now the free version meets my needs Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM Ease of use Review Source TM Tyler M. E-Commerce Manager Consumer Goods Used the software for: 6-12 months ### "Great Free CRM, Best on the Paid Plan" July 26, 2019 5.0 Overall, great CRM for our organization but definitely give it a trial period to test out the features. Pros Easy to customize the software to our specific needs. Great at tracking all KPIs you'd be interested in. Easily integrate with 3rd party apps. Cons There are some limitations, even on the paid plan for the CRM. Being unable to BCC an individual on an email is a miss. And while the support is great, there are infrequent email reply logging errors that are quite annoying to manually log. Have to pay to get more features to really see the full picture of your business and gets pricy quickly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.