# Page 10 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 10 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 226-250 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Candida B. Coach E-Learning Used the software for: 1-2 years ### "Very useful" March 6, 2026 3.0 Pros Still a great service, I particularly like their email add on which helps oyu add email contacts directly to your CRm and keep a track on opens and comms. Cons Still very expensive to grow with the platform, especially as a small business, so it feel like use will ultimately be limited as won't be able to progress to the next tier. Review Source LMD Linh Manh D. Owner Marketing and Advertising Used the software for: 1-2 years ### "Scalable CRM with many (sometimes too many) features" February 14, 2025 4.0 Pros Hubspot is a reliable CRM where you can manage a lot of different business operations and also automate them. Starting from marketing to sales and support. Cons Hubspot can get expensive really fast if you want to use all of its useful features like automations etc. So you really have to commit to using and growing with this tool or chose another tool which just focuses on more specific tasks. Review Source JH Junaid H. CEO Furniture Used the software for: 1-2 years ### "Deliverd Logistics Hubspot" March 13, 2025 4.0 Great. It works. Its easy to use and does the job. No leads slip away. Pros Its very easy to the eyes, pick and place leads, and categorize lead types Cons The cost and hidden cost might push away lots of people. Its not expected for such software to be so expensive Review Source GS Glen S. Director Staffing and Recruiting Used the software for: 6-12 months ### "HubSpot, a really useful CRM." November 30, 2024 4.0 HubSpot provides a link in my chain of automation nicely. I can see my email activity and sales pipeline very easily. Pros HubSpot is an easy to grip of, intuitive platform. There is a free version available and you can bolt on the bits you need by choosing the payment plan for your budget and needs. HubSpot connects seamlessly with your email infrastructure, etc.. Cons HubSpot can easily become pricey if you add more functionality than you really need. Review Source DS Dave S. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "The most comprehensive CRM system" September 9, 2024 5.0 HubSpot CRM is a fantastic tool for managing your sales process. Once set up its easy to use and highly custimisable. HubSpot also have a bank of knowledge based content so they essentially have an answer or resource for anything you are trying to achieve. Pros It is by far the easiest to use CRM system I have used to date. I like the customisation range you have to create your own pipelines in line with your business and sales processes. Cons To begin with it can be quite daunting to configure but support has you covered. Review Source JM Jonny M. Owner Retail Used the software for: I used a free trial ### "A good CRM option for small med growing business" January 16, 2025 5.0 Great, would recommend. Good user interface once you get used to it. Lots of customisation options. Pros Easy to figure out. Works much better than Google Sheets! Cons Lots of features to try to learn to understand. Can be overwhelming. CRM part was easy enough to figure out and customise Review Source JM Jordon M. Manager Construction Used the software for: 1-2 years ### "Meets expecations" April 9, 2025 4.0 Pros effective tool to manage customer expectations Cons difficult to integrate with other programs like quickbooks Review Source EH Emily H. CEO Information Services Used the software for: 2+ years ### "Better CRMs out there for the price - overpriced for basic functions" November 25, 2024 1.0 Not great, overly focused on charging for everything Pros Good for sequencing is the main use case otherwise very basic crm Cons costs an arm and a leg, they auto upgrade your billing and won’t downgrade until annual renewal Review Source MS Manish S. CEO Computer & Network Security Used the software for: 6-12 months ### "Experience with Hub Spot CRM" October 26, 2024 5.0 Very good and great experience with Hub Spot CRM. It's great and amazing. Pros user-friendly interface and the powerful automation features. It makes managing leads, tracking interactions. Cons Limited features: The free version of HubSpot CRM has limited features. Review Source LC Lewis C. COO Computer Software Used the software for: 1-2 years ### "Positive experience " January 3, 2025 5.0 We used HubSpot for a year and were advised by consultants to switch to a sales force. After about 2 years in the Sales Force, we switched back to Hubspot and now have a new appreciation for its simplicity. Pros Compared to the sales force this software is very easy to use for our salespeople. I'm loving the new AI features that have been released recently. Cons Workflows can be confusing and challenging to set up. I feel with enough time going through the knowledge base, it is pretty manageable, but you do have to invest time Review Source JM Jason M. Owner Retail Used the software for: 6-12 months ### "A masterpiece CRM" April 10, 2025 5.0 Overall, I used this CRM to organize sales and I still appreciate it Pros I used it first for free and then upgraded to a subscription. I really appreciate the support - they are quick and very warm in their assistance. Cons I found it hard to find my way at the first time, but I mastered it by use Review Source VR Verified Reviewer Marketing Manager Accounting Used the software for: 2+ years ### "Best CRM Out There" September 8, 2024 5.0 Pros It's a very easy to use CRM at it's core, but contains so much depth and the ability to always take it a step further with automations and workflows Cons The cost adds up quickly, and there are a lot of features that you have to upgrade to gain access to. The simple act of clicking a button you don't have access to will trigger Sales Reps to try, fairly aggressively, and get you to upgrade Review Source Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "A Valuable Tool for Streamlining Customer Relationships and Marketing in Cafes" December 9, 2024 4.0 Overall, my experience with HubSpot CRM for a cafe has been positive. It’s an intuitive and user-friendly tool that helps track customer interactions, making it easy to offer personalized service Pros What I liked most about HubSpot CRM for a cafe is its ease of use, which helps manage customer relationships without complicated setups. Cons The free version has limited features to use. Review Source AH Amanda H. Account Director Marketing and Advertising Used the software for: 2+ years ### "Everyday tool" November 13, 2024 4.0 We use the CRM daily and find it pretty easy to use, although we have needed to use additional tools to get some features that aren't available in Hubspot. Pros Fairly intuitive to use compared to many CRMs. Cons Limited tools for low-cost plans and the costs can increase quickly. The free plan only includes basic tools and features. Review Source NG Natalie G. Senior Marketing Manager Computer Software Used the software for: 2+ years ### "The Premier Marketing CRM & Automation Platform" August 8, 2024 5.0 My overall experience with Hubspot CRM has been great. Their help center and customer service are unmatched. Pros Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more. Cons The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later. Review Source Simon F. Arborist Consumer Services Used the software for: 6-12 months ### "Good for larger businesses" January 20, 2025 4.0 Good software, a little too function heavy for our needs. Pros This CRM is very adaptable and we've found it useful up to a point. Cons It was a little overkill and we scaled back to a simpler solution. Review Source AL Alexa L. Office Manager Chemicals Used the software for: Less than 6 months ### "One Stop Shop for Your CRM" January 3, 2025 5.0 In the setting up process. I don't care for the fact I need to pay an integrator. I think Hubspot should do this. Pros Easy to read, flows smoothly. Lots of options to customize my screen. Seem there are hundreds if not thousands of intergrations Cons Sometimes can be overwhelming with the choices of what you can add to your command center. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Their marketing is not great. Very antiquated drip campaigns. The follow up system is not automated to the full potential of what current businesses need. Review Source ER Eytan R. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Hubspot - The CRM Marketers love " October 31, 2024 4.0 I'm happy with the solution. It is provide me the information that I, as a marketer, need in order to complete my tasks quickly. Pros Simple to use, very intuitive. Modular so you can easily use the services you like. Cons There is an additional cost for extra numbers of contacts. Review Source JH Jace H. Sr. Project Manager Computer Software Used the software for: 1-2 years ### "Time to step up your CRM game" December 16, 2024 4.0 Pros It will help you track your customers all in a centralized location, but the amount of detail contained in each customer is what makes it stand out. Track each oppurtunity, any documents shared, meetings help, and status. Cons It takes some time to get used to and learn how to utilize all the different features. It does take some effor in keeping it organized and avoiding duplicate customer information Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Hub Spot CRM" February 19, 2025 5.0 The user-friendly interface makes it easy to get started, even for beginners. Pros HubSpot CRM have good user friendly interface,excellent customer support. Cons in Hub Spot CRM have limited fratures in free plan Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Hub Spot crm have more features compared to zoho crm. Review Source VR Verified Reviewer Marketing Manager Furniture Used the software for: 1-2 years ### "Best customer support ever!" November 11, 2024 5.0 Very simple, and everytime there's a problem their support is the best I've ever used Pros Great customer support and things work as advertised, great support blogs and tips too Cons Some things we try to do are not currently possible, or things get grandfathered into our system that we can't pivot or change later Review Source SF Suzy F. marketing manager Security and Investigations Used the software for: 1-2 years ### "Seamless CRM with marketing integration" October 22, 2024 5.0 We use it daily. All the forms on our website are generated in Hubspot so the integration is seamless. Leads come in with all the required info and get automatically added to our newsletter distribution list. Pros Super easy to use and track leads/opportunities/sales. Love the integrated marketing component for making lists, generating emails and drip campaigns, website forms, and tracking open rates. Cons Difficult to track source of lead and not always accurate. Review Source GL Grethe L. Owner Consumer Services Used the software for: 2+ years ### "An incredible tool" December 23, 2024 5.0 Overall, a positive experience but not necessarily affordable for small business Pros The integrations are very helpful - for example all my phone calls, texts, and emails go into the platform automatically and tie into the contact Cons It can be expensive with the add on features priced per user Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM You get more for the free package with Hubspot than Zoho Switched from [Biz4x](https://www.capterra.com/p/161539/Biz4x/) Biz4x was complicated to use and not user friendly for setup and onboarding Review Source AZ Anna Z. Life and Career Coach, HR Consultant Professional Training & Coaching Used the software for: 2+ years ### "Versality Great but Can Be Hard to Navigate" April 5, 2025 4.0 Like the versatility of it, especially when it comes to storing contacts and taking notes! Can be hard to navigate, especially if you're first starting off Pros Easy to integrate with other applications (e.g., Calendly, ConvertKit) Cons Too many options when it comes to the deals/associations page--hard to navigate Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Great tool for leads & pipeline management" January 31, 2025 4.0 Pros It is really easy to implement insightful dashboards from many different sources. Cons Altough some features are for free, the charged additional features are very pricey, especially for small companies. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.