# Page 12 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 12 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 276-300 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick M. Director of Marketing Insurance Used the software for: Less than 6 months ### "Great for Hubspot Marketing users" May 18, 2017 4.0 Pros It's pretty simple and user-friendly, especially if you use any of Hubspot's other products. I love that it works so well with Hubspot's Marketing software, it really helps unite sales and marketing teams. Cons If you want to do something a little outside of the normal, customization will be required and can be a bit of a challenge. Review Source NL Nora L. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "Great experience" October 10, 2024 5.0 Pros Really easy to visualize deals in the pipeline. Cons The navigation - they recently changed it and it doesn't make sense. Review Source CB Clint B. Owner Chemicals Used the software for: Less than 6 months ### "Hubspot review" January 4, 2025 5.0 Really good. Our experience has been really good so far! Pros More in depth customer information with significantly better customer communication. Cons Nothing so far. Our experience has been really good so far! Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) We wanted to take the marketing out of the Real Green software so we could have better control of emails. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 1-2 years ### "Time consuming" August 31, 2024 3.0 Pretty horrible, the learning curve is quite steep Pros You can manage your website content and contacts from one platform Cons Too complicated to set up basic automation without being blocked by unexpected upgrades requests Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Framer](https://www.capterra.com/p/178917/Framer/) Wbsite development is only possible through templates, customization is limited or requires specialistic development. Not responsive enough on mobile and tablet. Review Source TD Tony D. Consultant en optimisation et automatisation des processus Information Technology and Services Used the software for: 1-2 years ### "Mon expérience avec Hubspot" October 13, 2024 4.0 J’ai une très bonne expérience globale avec ce système. On ne peut pas avoir vraiment de frustration d’interface puisqu’on peut le personnaliser beaucoup, et en termes de fonctionnalités c’est le CRM le plus complet. De plus le support est excellent et la traduction française également contrairement à d’autres CRM. Pros Ce que j’aime principalement de ce CRM est son module d’automatisation et sa capacité de personnalisation. Cons Indéniablement le prix. En résumé on passe de gratuit à 30$, à 1500$. Il n’y a pas d’entre deux. Et évidemment on a très vite besoin du forfait à 1500$ si on veut utiliser un maximum les automatisations etc. Et encore là à 1500$ on n’a pas débloqué toutes les fonctionnalités. C’est dommage. Il n’est donc pas fait pour les petites entreprises. Review Source NA Nathan A. CEO Founder Financial Services Used the software for: 1-2 years ### "Everything you need, but only when you pay" August 15, 2024 4.0 Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which just wasn't good customer service considering we had been a paying customer before. Pros Ease of use. The kanban style layout puts everything in an easy to access place. Cons The pick-up period for the discount. And the lack of info about clients present prior to every party connecting to the APIs. Sometimes we need to have that information accessible on clients who aren't utilizing the platform. Review Source SZ Souha Z. Animatrice Animation Used the software for: Less than 6 months ### "Un outil puissant" February 25, 2025 4.0 Pros Interface intuitive et moderne, qui facilite la gestion des contacts et des opportunités commerciales Cons Bien que l’outil soit très performant, il peut parfois être un peu complexe à paramétrer pour les utilisateurs novices Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Je suis passé à un autre produit parce que, malgré sa puissance, HubSpot CRM devenait trop coûteux Review Source JS Jignesh S. Customer Support Team Lead Financial Services Used the software for: Less than 6 months ### "An Intuitive and Powerful CRM Solution for Streamlined Sales and Customer Management" September 20, 2024 4.0 My overall experience with HubSpot CRM has been excellent. It's a reliable, intuitive platform that has streamlined our customer relationship management and sales processes. The automation features and seamless integrations have significantly boosted our team's productivity. Despite some limitations with the advanced features on the free plan, the value HubSpot brings in terms of ease of use and scalability makes it a great CRM solution for businesses of all sizes. Pros What I liked most about HubSpot CRM is its user-friendly interface and the powerful automation features. It makes managing leads, tracking interactions, and following up with customers seamless. The integration with marketing and sales tools is also a huge plus, allowing for an all-in-one solution without needing additional software. Cons What I liked least about HubSpot CRM is that some advanced features, like custom reporting and deeper automation options, are only available in higher-tier plans. For small businesses or teams on a budget, this can be limiting. Additionally, there’s a bit of a learning curve when trying to fully customize workflows. Review Source VR Verified Reviewer Customer Success Manager Events Services Used the software for: 6-12 months ### "Great tool to manage sales pipelines" September 3, 2024 5.0 Pros The UI is really intuition. It's easy to manage deals, create pipelines etc Cons Sometimes Hubspot asks to upgrade to use very basic features that other crm offers at same pricing Review Source SB Stephan B. Digital Marketing Manager Sporting Goods Used the software for: I used a free trial ### "All Your Customers, All in One Place" January 13, 2025 4.0 There is nothing else quite like Hubspot when it comes to an all in one marketing and support suite. Pros It consolidates all of your customer interactions in a single easy dashboard. Cons Lacks some integrations that could really set it over the top. Review Source MB Martin B. Co-Founder Entertainment Used the software for: 1-2 years ### "A CRM with love-hate relationship" September 13, 2024 3.0 It wasn't the best experience, but we were able to operate using Hubspot for quite a few months. Ultimately, we couldn't find a more suitable alternative, so we've decided to stick with Hubspot CRM. Pros A very robust CRM tool that tracks leads and potential customers across different stages. It's a solid solution for managing your pipeline and integrates well with every major tool, e.g. Mailchimp. Cons It's very robust, but the free tier is fairly limited. Premium plans have premium pricing, so it's not really affordable for a startup. Review Source VR Verified Reviewer Paid User Acquisition Specialist Computer Software Used the software for: 2+ years ### "Expensive yet worth it. " August 22, 2024 4.0 Hubspot offers a comprehensive solution to complete the sales cycle. From data enrichment to renewals you can do everything within the same tool. Pros We are able to set custom content for each of our campaigns and connect them to our sales team territories all with a simple workflow. Cons Some of the usage limits are irreversible. Seasonal or time-bound actions are risky. Review Source EL Elizabeth L. marketing Machinery Used the software for: 2+ years ### "The difference between Salesforce and HubSpot is Night and Day" August 27, 2024 4.0 Pros Coming from Salesforce, HubSpot is like night and day. Cons There are so many beta features I can't keep up. You basically have to have an agency on retainer to use HubSpot. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce too complicated to use and not user friendly. needed to customize all the time. was too robust for our business size. Review Source MA Mo A. Digital Strategy Lead Hospitality Used the software for: 2+ years ### "Unreliable Chat Support - Misleading Advertising " August 19, 2024 3.0 Terrible when it comes to support. I wouldn't count on their live chat as it's extremely unreliable. Pros CRM features such as contacts and deals. Cons The support is terrible and oversold. You are told if you upgrade to a paid plan you get access to 24/7 around the clock chat support - unless they are not avilable. They may not be available due to simple reasons such as not working on weekends, holidays, or just too many enquiries. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM User Interface and the Sales Pipeline being user friendly. Review Source bE bakka E. Supplychain manager Consumer Goods Used the software for: Less than 6 months ### "Awesome tool" January 16, 2025 4.0 Pros Easy to acess customer care when needed and this creates a good image Cons its slow when loading and takes long to display all the features Review Source LT London T. Sales Representative Education Management Used the software for: 1-2 years ### "CRM Review" August 13, 2024 5.0 I liked it a lot when we used it and I am considering using it when for when I start my own businesses. Pros I really like how easy it is to use especially in training. It was easy to integrate with other products. Cons I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) I know we switched from another product, but I can not remember what product. I apologize. Review Source JR Joshua R. Digital Strategy Manager E-Learning Used the software for: 2+ years ### "HubSpot makes automated follow up and outreach easy for every member of your team" July 8, 2024 5.0 My experience with HubSpot has been wonderful. It's one of the best CRM tools that I've used before and really offers all the things you would need for your marketing team. Pros HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that we can present. Cons Some of the workflow functions can feel a but clunky if you have an incredibly personalized tracking system. Integration with other tools can also be a bit messy but HubSpot support is always there to be as helpful as they can be. Review Source PH Priscilla H. Operations Manager Building Materials Used the software for: 1-2 years ### "Great CRM software takes a bit to get used to it " September 14, 2024 5.0 Pros Good dashboard for managing projects and having employees track jobs and contacts with customers. Cons Bit of a learning curve to really use the software to it’s full potential. Review Source MC Milena C. Admin Construction Used the software for: 6-12 months ### "Easy beginner CRM" September 27, 2024 4.0 Overall easy to use and integrate. Tons of support and great training. Pros Love that there is a free option to at least get started with capturing information. Cons Cost to integrate certain things as well as adding more contacts gets costly the more you want. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We are using HubSpot in conjunction with salesforce at the moment. Review Source FA Fatima A. CSR Consumer Services Used the software for: 1-2 years ### "HUBSPOT CSR" September 10, 2024 4.0 Overall positive - very good to make sure customer inquiries are resolved without mismanaging the email. Pros It was good being able to see all the customer emailed back and forth as a message thread. very useful for multiple CSR's managing a mailbox Cons No excel support - inserting tables or images in the text box. Review Source IL Ivan L. General manager Graphic Design Used the software for: 2+ years ### "Excellent for Starting with a CRM" July 8, 2024 5.0 It has been positive. The platform is incredibly user-friendly, making it easy to get started even for those new to CRM systems. Its basic functionalities are perfect for small businesses. The ability to track email opens is particularly useful. It has greatly enhanced our efficiency in managing leads. Pros The CRM is very easy to use and is perfect for small businesses that require basic functionalities. You can see when someone opens your email, clicks on your link, and track other activities when integrated with your website. It also allows you to store a lot of information about your customers. Cons While the initial cost is free for small businesses, advanced features can become quite expensive. There is also a learning curve associated with mastering these advanced functionalities Review Source KH Kelly H. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Good system for sales, integrates well within the business" January 7, 2025 4.0 Pros Good dashboards, integrates well with other systems Cons Can be difficult to navigate at times - lots of information on the page Review Source DD Daniel D. Director Business Supplies and Equipment Used the software for: 2+ years ### "Best CRM to manage your contacts " August 1, 2024 5.0 We use as the entry point for all new customers. We created a contact form on HubSpot and use this form in our tablet to record all new customers. From that we manage the relationship inside HubSpot with Outlook. Pros Its a great system to capture contact information and have all the records in one place. Cons The connection with Outlook is not great, it keeps logging out. If you do not check daily, you may miss information logged in that contact. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing HubSpot CRM Much easier to use and the Dashboard and features were more attractive. Review Source AS Anna S. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Pretty good" October 25, 2024 3.0 Pros It's good for sales processes and having a CRM for sales processes. Cons It's not good for CS activities. There are better tools for CS focused activities Review Source ZG Zohreh G. Senior Product Researcher Hospitality Used the software for: 1-2 years ### "Comprehensive tool for all CRM needs" October 21, 2024 5.0 powerful tool for managing sales and marketing activities. I like the variety of offered features, user-friendly interface, and integration capabilities with other tools. Pros I like the detailed analytics and reporting to track performance and the fact that it easily integrates with other Hubspot tools and third party apps. I like the wide range of features, such as contact management, deal tracking, and email marketing. Cons I can not think of something myself but I have heard there are some limitations in customization compared to some other CRM platforms. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.