# Page 13 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 13 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 301-325 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Angel F. IT Manager Automotive Used the software for: 1-2 years ### "HubSpot CRM helps me stay organized and efficient in managing my sales leads." October 17, 2024 4.0 Pros Great user interface, easy to use, and excellent for tracking communication with leads. Cons Limited customization options and can be expensive for larger teams. Review Source ZG Zohreh G. Senior Product Researcher Hospitality Used the software for: 1-2 years ### "Comprehensive tool for all CRM needs" October 21, 2024 5.0 powerful tool for managing sales and marketing activities. I like the variety of offered features, user-friendly interface, and integration capabilities with other tools. Pros I like the detailed analytics and reporting to track performance and the fact that it easily integrates with other Hubspot tools and third party apps. I like the wide range of features, such as contact management, deal tracking, and email marketing. Cons I can not think of something myself but I have heard there are some limitations in customization compared to some other CRM platforms. Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "Hubspot is the best all in one CRM on the market!" July 30, 2024 5.0 I love Hubspot and can't recommend it enough! They are very helpful and you can do so many things from one place. Pros Hubspot has drastically changed our business allowing us to be very organized and keep all our contacts, leads, deals, and customers in one place! Cons The cost is very pricey for the Pro plan and up Reason for choosing HubSpot CRM Recommendations from other Hubspot users. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Monday.com didn't allow for all of our departments to funciton and work together. There was a lack of integrations as well. Review Source SG Sara G. Content Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Easy but almost too big" March 31, 2025 4.0 Pros HubSpot is easy to use and get started, with solid templates and intuitive interfaces. Cons It was almost too big — hard to find my way around to what I really needed for my client's specific use cases. Review Source AR Alex R. CEO and Founder Information Technology and Services Used the software for: 2+ years ### "A Nightmare in SaaS: HubSpot's Sales Trap and Operational Chaos" June 28, 2024 2.0 Choosing HubSpot over Salesforce was one of the biggest, most damning decisions I've ever made for the growth of my company, Desygner, which boasts 40 million users. We initially moved to HubSpot due to a tempting 90% discount, but what seemed like a cost-saving choice turned into a nightmare that has plagued us for the past three years. HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Pros HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Cons Buggy and unreliable Extremely confusing interface Ineffective and unusable for sales teams Constant upsells to access essential features Bloated and dysfunctional system Significant financial investment with minimal return Lost opportunities due to operational inefficiencies Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Reason for choosing HubSpot CRM Only discount, kill me now for making this decision! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Discount from a startup offer of 90% discount. Review Source FV Felipe V. Sales Exec Outsourcing/Offshoring Used the software for: 1-2 years ### "The best CRM I've ever used" September 3, 2024 5.0 Fantastic overall! I am already a fan without a question Pros The most intuitive CRM I've ever used. UI is astounding. And powerful, but simple to use. Cons Tasks are not easy to manage when you have a lot of deals Review Source MA Melissa A. President Marketing and Advertising Used the software for: 2+ years ### "Rip-Off and Zero Customer Service" July 18, 2024 3.0 Not worth it. Now they are hurting our business. Pros Ability to manage contacts and see when they open email. Cons Some features weren't working for us and frustrated, I contacted Hubspot to report them. We had a very helpful rep, who actually convinced us to upgrade our plan, but used high-pressure tactics to get us to sign a one year contract a few months ago. We are a very small agency, and we were hit financially and had to pivot our operations in order to stay in business. Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls. We are not able to go back to our former plan, and the account is in a hostage state, which truly hurts our business. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/)[LinkedIn Sales Navigator](https://www.capterra.com/p/228343/LinkedIn-Sales-Navigator/) Review Source KH Krystle H. Accounts Receivable Specialist Construction Used the software for: Less than 6 months ### "Really great tool for leads and communications" September 27, 2024 4.0 We have just started using this but it has so far been a very useful tool for our company. Pros I love the messaging features and how everyone involved can see what is going on with leads. Cons Sometimes it is little different user interface on Mac vs windows. Review Source SM Shubham M. Senior Business Development Specialist Research Used the software for: 1-2 years ### "HubSpot CRM Review" November 2, 2023 5.0 Pros Hubspot is a great CRM, It has got so many features, It can be easily integrated with outlook to track emails on real time basis so that we don't miss anything. Lead management is very easy and it can automatically track leads from the website. Cons It's an expensive tool and also it's bit critical for a new user to use. Review Source JG James G. Owner Mental Health Care Used the software for: Less than 6 months ### "Hubspot = RIPOFF!" August 17, 2024 1.0 Total ripoff. They should be investigated. Pros Truthfully, nothing...Absolutely nothing. Cons They are misleading and fraudulent. I subscribed to their $20 per month "Starter" plan, primarily to build a website for my company. They claim ease of use...Lie. Their AI generated a templated website based on minimal information I provided at startup. My company name and logo looked like crap, and the so-called "Editor" mode was virtually non-functional. My plan supposedly provided live chat support, yet when I clicked the link for it I was taken to some "helpful" (not!), irrelevant article on all the great "features" of their web-builder. I had to pay $20 up front for the starter package, and the company offered no refunds (geez, I wonder why?), so after canceling my auto-renewal, I put a claim in with my bank for than bogus charge, more on principle than because I needed the money. Oh yeah...They also don't let you delete your account, even though their so-called "help" menu says you can. Reason for choosing HubSpot CRM Their sales propaganda was convincing but turned out to be fraudulent. Review Source AM Amir M. Business Development Rep Information Technology and Services Used the software for: 6-12 months ### "The 6/10 review" August 6, 2024 4.0 I have enjoyed learning more about Hubspot as I use it day to day. I would rate my experience a 6/10. Pros The fluid-like customization abilities within the app. Cons A good bit of other CRM integration tools seems to have a hard time connecting with Hubspot. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) A new company hired me and this is the current tool. Review Source MB Milly B. Founder Writing and Editing Used the software for: 2+ years ### "Too pricey for small projects, but otherwise amazing!" August 10, 2024 4.0 Overall, I really like Hubspot. If I had the budget, I'd use it for every project! Everything links together really well and there are some great features that help to speed up workflows (like automatically going onto the next record for each task - small thing, but powerful!) Pros The feature set is just unparalleled and I love how intuitive everything is, even for people who haven't used CRMs before. Cons The pricing is way too high for most smaller companies nowadays. The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it. Review Source TR Tomi R. Marketing Advisor Information Technology and Services Used the software for: 2+ years ### "CRM well done" August 14, 2024 5.0 I'm happy with it. HubSpot CRM is used in four companies I'm involved in. Pros It's a very good CRM with all usually required features. Cons For a start-up the sales pro pricing is a bit too high, but was for us worth of the money. Review Source VR Verified Reviewer Principal Recruiter Information Technology and Services Used the software for: I used a free trial ### "Great CRM if that's what you need!" September 10, 2024 4.0 Good product for CRM requirements with lots of integrations available. Pros Hubspot CRM integrates with a number of products. Cons It wasn't recruitment specific and didn't fulfil my specific needs at the time. Review Source JK John K. Member Real Estate Used the software for: Less than 6 months ### "Big Learning Curve" November 24, 2024 4.0 I tried to use HubSpot to help me in my search for real estate investment properties. Pros All information in one place. No need to hunt in google contacts for a prospect. Cons Too much of a learning curve. The time to learn an app can't eat the usefulness of using an app. Review Source JN John N. IT and Ecommerce Manager Retail Used the software for: 2+ years ### "Hubspot Crm & Sales Pipeline" June 21, 2024 5.0 very positive, would highly recommend as a good start up CRM, ideal to move away from Excel or paperbase sales or customer service operations. Pros Easy Setup, alot of a options before requiring an upgrade to a paid account. supportive account managers easy integration for email or gravity form capture. Cons nothing really worked straight out of the box. Review Source VR Verified Reviewer CEO and Founder Management Consulting Used the software for: 2+ years ### "Hubspot for Small Businesses" June 14, 2024 4.0 Overall Hubspot does what it is supposed to do. The free version is good enough for small companies. Pros I really enjoy the knowledge base (Hubspot Academy). Cons I wouldn't say I like the way it looks nor do I like the costs. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source TG Travis G. Outside Sales Rep Building Materials Used the software for: 6-12 months ### "Excellent tool for business growth" August 26, 2024 4.0 Overall I have had a very positive experience with HubSpot Pros I like all the different reporting tools for analyzing data. You can organize so many data points in anyway you want. Cons The app could use some work. There are some many options sometimes it seems clunky Review Source BB Brian B. Director of Operations Civic & Social Organization Used the software for: Less than 6 months ### "My HubSpot Review" August 30, 2024 4.0 Pretty good the knowledge base is pretty good Pros Ease of use, creating email campaigns. Cons Learning curve technically was sufficient Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Functionality and integrations were better Review Source DH Dominika H. Growth and Revenue Manager Information Services Used the software for: 2+ years ### "Great CRM for midsize businesses who need quick results " June 27, 2024 5.0 Very good! There are so many things you can do and automate, and it's in general a very flexible software. Plus I have to give huge extra credit to the Hubspot support team which is always super kind, quick and helpful. Pros Hubspot offers endless opportunities when it comes to setting up the data structure and managing potential and existing clients. Workflows make it very easy to get things done in a small team. Cons I wish that there were more options in the reporting feature, such as creating more complex formulas or reporting for a specific moment in time. Review Source sM saeid M. engineer Alternative Dispute Resolution Used the software for: 2+ years ### "Not good company to work with." July 22, 2024 1.0 Pros Nothing no costumer service no contact person to call. Cons Nothing just wasting our money for two years. Review Source CM Callum M. Director Marketing and Advertising Used the software for: 1-2 years ### "Hubspot CRM - better than the alternatives " July 8, 2024 4.0 Really good product, great for user adoption, very intuitive and works better than most other CRMs I have used. Pros As far as a CRM goes, easy to use, pretty intuitive and easy to use even for non technical people Cons The pricing model can get out of hand if you are not careful, obviously it's a pay to play CRM and the more you want to do the more modules you have to add which can get pricey. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Needed a change, previous system was stale and not be used effectivley Review Source Rafael M. Head de Vendas Computer Software Used the software for: 6-12 months ### "Muitos recursos, pouco intuitivo" June 21, 2024 5.0 Pros Ele é bastante robusto e completo, você encontra muitas métricas e muitos relatórios dentro dele. Integra muito bem marketing, vendas e CS de forma que todas as áreas tenham condições de interagirem com os dados da melhor forma. Cons Exige que você se adapte ao formato dele. Especialmente para vendas, se você não se adaptar ao modelo Hubspot de processo comercial, você com certeza passará muito trabalho para conseguir medir e gerenciar seu time. Detalhes demais as vezes atrapalham muito. Review Source LC Latisha C. Sales Marketing and Advertising Used the software for: Less than 6 months ### "Great tool. " February 20, 2025 4.0 Pros It Was convenient as a work team to use. Cons I was new to using it but it seemed to work well Once You learned it. Review Source GL Gavin L. Account Executive Computer Software Used the software for: 1-2 years ### "A great alternative to Salesforce" June 6, 2024 5.0 Overwhelmingly positive. It's much more straightforward than Salesforce and easier to customise to your needs. Can be expensive though and on occasion difficult to find the exact function you need because of how much there is to the platform. Pros Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs. Cons Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.