# Page 15 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 15 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 351-375 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KJ Kathryn J. Team Captain Staffing and Recruiting Used the software for: 2+ years ### "Love me some Hubspot!" May 16, 2024 5.0 Love it & always look forward to using it daily. Makes my job that much easier! Pros Ease of use, communication between sales team & prospects is seamless, automation is amazing. Very user friendly platform & one of the best CRM's I have used in my entire sales career. Cons The reporting was a bit difficult to understand & needed further looking into to understand. Review Source KK Kevin K. Owner Broadcast Media Used the software for: 1-2 years ### "Super Tool für Marketing" June 10, 2024 5.0 Pros \- Super Einsicht in die Kontakte, egal ob Informationen, Marketingaktivitäten oder eben was der Kontakt selber tut Cons \- Es wird sehr schnell teuer, gerade wenn man alles in HubSpot behalten möchte und nicht mit Schnittstellen wie Zapier arbeiten möchte Review Source GT Gamze T. Data Scientist Financial Services Used the software for: 1-2 years ### "Great for Whole Data Export" May 22, 2024 5.0 Overall, wherever it touches it a great tool. Pros This tool is great to accumulate all marketing data at one place and then export Cons I do not like their non-integration policies Review Source BL Brent L. Head of Marketing Computer Software Used the software for: 2+ years ### "A great tool" May 13, 2024 5.0 Pros Ease of use is high. And it's easy to put together new standard procedures for Sales and Marketing. Custom report building is fairly simple, and customer support is very good. Cons It took a while to understand how to build reports for our business. And it was close to impossible to find support for integrations that could truly help us achieve results. There are a great deal of changes happening regularly with product improvements which is great, but it can often be difficult to make sure you're getting the most out of the tool. Review Source VR Verified Reviewer CD specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Cool interface and friendly design" May 6, 2024 5.0 Overall great experience and easy for consultants to follow and keep track on what they are working on. Pros Easy to track the reports and activities with time stamps. The team would know who handled or took an action on the insurance tasks Cons Sometimes I forget to save or if there is a network issue , all of your work go in vain. Review Source LW Leo W. Director of Operations Venture Capital & Private Equity Used the software for: 2+ years ### "Best CRM lots of money can buy" February 14, 2024 5.0 Pros HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things! Cons Ease of use. Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was not providing the level of CRM customization and automation that we required. Review Source Stefano G. Enterprise Architect Financial Services Used the software for: 1-2 years ### "start small and grow fast" April 29, 2024 5.0 Ottimo supporto con diversi partner disponibili sul mercato, media curva di apprendimento che permette di essere operativi dal momento zero. Vasto marketplace con numerose soluzioni integrabili Pros One click setup ed un modello pragmatico di implementazione e sviluppo con un interessante modello di profilazione e possibilità di sviluppo pressoché infinite. Cons Se non governato correttamente da troppa libertà di configurazione. Qualche limite alla numerosità di chiamate sopratutto se aumentano considerevolmente. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Costo molto inferiore e modello più flessibile Review Source HS Harsh S. Marketing Head Marketing and Advertising Used the software for: 1-2 years ### "Very Useful" May 21, 2024 5.0 Vey helpful in daily operations and lead management Pros Hubspot CRM is loaded with many features Cons Its can be very complex initially is using a CRM for the first time Review Source PL Pedro L. It Consumer Electronics Used the software for: Less than 6 months ### "HubSpot CRM has been a game-changer for organizing my sales leads and customer interactions. It's intuitive and user-friendly." February 11, 2024 5.0 Pros The ease of use and extensive integrations with other tools make HubSpot CRM a valuable asset for my business. The customizability and automation features have significantly improved my workflow. Cons While the free version offers basic functionality, the pricing for advanced features can be steep for small businesses. Additionally, the reporting capabilities could be more robust and customizable. Review Source SC Sean C. PM Financial Services Used the software for: 1-2 years ### "Great all-in-one CRM" May 20, 2024 4.0 Pros CRM capabilities are robust, offering excellent tracking and management of customer interactions. For email marketing, HubSpot is ripe for quick experimentation and iteration - great for optimisation of campaigns. Cons HubSpot's pricing can be steep, especially smaller teams or startups might find it challenging to justify the cost Review Source DK Dharya K. Senior executive Sales Information Technology and Services Used the software for: 6-12 months ### "Revolutionizing Marketing and Sales" May 12, 2024 5.0 Pros HubSpot's CRM platform is a game-changer. With robust automation capabilities, sales person can manage their pipelines more efficiently, prioritize leads, and track interactions with prospects. Cons While HubSpot offers a wealth of features, some users may find the pricing structure prohibitive, particularly for smaller businesses or startups Review Source sH srishti H. excutive Education Management Used the software for: 6-12 months ### "User Person review" May 30, 2024 4.0 Pros friendly can use more offen on work base i use and helps me in my personal stuff too Cons bit confusing at times and sometime i mixx things u Review Source MB Milena B. Customer service adviset Banking Used the software for: 6-12 months ### "User friendly app" January 15, 2024 5.0 Pros It's like having a virtual assistant that keeps everything organized, making collaboration a breeze. With features like automatic marketing and personalized customer interactions, it's like having your own marketing guru working round the clock. Plus, the easy-to-use interface makes it a friend to businesses big and small. Cons One drawback of HubSpot is its cost, which can be on the higher side for smaller businesses. The extensive features may also lead to a learning curve for some users. Review Source VR Verified Reviewer Data scientiste Education Management Used the software for: 6-12 months ### "HubSpot CRM, a very powerful CRM to use!" August 22, 2023 4.0 Pros I like the All-in-One Solution! HubSpot CRM is not just for sales; it also includes marketing automation, customer support, and service features. This all-in-one approach allows businesses to manage their entire customer lifecycle within one platform. Cons I don't like the Limited Advanced Features. The free version of HubSpot CRM provides essential features, but some advanced functionalities, such as advanced reporting, customization, and workflow automation, might require upgrading to paid plans or using additional HubSpot tools. Review Source Ankur C. Module Lead Computer Software Used the software for: 2+ years ### "Mid Range featured pack solution for all our CRM/Contact/Marketing/Lead management needs" December 9, 2022 4.0 Thanks to their details documentation and community support, my overall experience has always been great. Pros I really like the way they have provided the ease to admins to manage the contacts and contact creation right after Hubspot form is submitted. Even the method to embed Hubspot Forms on any website is also very user friendly. Comunity support is also there to back up developers in all development needs. Their APIs and Private Apps are really amazing when it comes to authentication and works seamlessly. Cons Recently, they have removed their support for API key authentication which probably has broken many hearts as most of the people were too dependent on API key validation. But thankfully creation of Private app and validation through access token is not that tough. However, their customer support is not very helpful when it comes to technical enquiries. You need to be dependent on community only which sometimes may take time to answer your question. Although Hubspot documentation is at time very helpful for technical queries. Reason for choosing HubSpot CRM Powerpacked features, Ease of management, Huge development scope Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) Additional features provided by Hubspot, ease of management, more development scope Review Source AR Alfredo R. CEO Marketing and Advertising Used the software for: 2+ years ### "Solid Choice for Small Agencies" January 19, 2024 5.0 Overall, we're pretty happy with HubSpot CRM. It's made our lead management way more efficient and our team finds it helpful. Even though there are a few hiccups here and there, it's been a good investment for us. Pros We like HubSpot CRM because it's easy to use, even for those not super tech-savvy. The lead capture and contact management features are great for keeping our client info organized. Cons The main downside is the cost, especially as you want to add more features. Some advanced options can be tricky to learn at first. Also, we've had times when their customer support was not as good as we expected. Reason for choosing HubSpot CRM We went with HubSpot CRM because it's user-friendly and fits well with how we manage leads and client info. It also lines up with our style of marketing and keeps things simple for our small team. The fact that it's a well-known, reliable tool that keeps updating was a big plus for us. Review Source JC Jared C. Business Data Analyst Education Management Used the software for: 2+ years ### "Powerful and Customizable Platform That's Ever-Improving" May 4, 2023 4.0 HubSpot fulfills many vital business functions for our org at a competitive price. Definitely a tool that can produce a high return on investment, when utilized to its fullest potential. With all of that said though, depending on the business, HubSpot may or may not be the one-stop-shop to fulfill every business need as opposed to some of its competitors. Pros HubSpot is highly customizable and can be tailored to fit your business needs. The various automation functions make streamlining processes easy to do and can really drive business in an efficient manner. The platform also has many integration partners that are easy to plug in and use as well. Cons HubSpot is missing some functionalities and out of the box features that some competitors have, but they are constantly working to improve their platform and close that gap, releasing new features on a regular basis. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost-driven Review Source Arjun K. Co-founder Computer Software Used the software for: 2+ years ### "Expensive, but great" December 26, 2023 5.0 Overall, Hubspot is great. It does the job, and I don't need to think about it - which is all I want. It's pricey, but you get more than what you pay for, and the integratios are always getting better. It does a really good job of being powerful while not being a mess like SalesForce - that alone makes it the easy choice for any startup. Pros Easy to set up, integrates with everything (from email to LinkedIn), trackers are great, AI functionality is helpful, and their support team is really helpful too. Cons Some of the reporting is lackluster, especially if your billing setup is non-standard or uses line items. Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party integrations into a warehouse to reconcile stripe and hubspot data. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Way better organized and easier to use than anything else Review Source VR Verified Reviewer Consultant Management Consulting Used the software for: 6-12 months ### "A complete marketing and sales solution" September 17, 2023 4.0 Overall experience has been positive for us, we were in the process of setting up our sales and marketing vertical and this tool helped us sort three mail pain points 1) sales pipeline management - we were able to set up our entire sales workflow with this tool 2) Communication and Engagement - Maintain effective and continuous communication with existing customers and leads 3) Increase conversion - few automation processes did help us increase conversions rate by a bit Pros 1) We initially went ahead with free plan of HubSpot CRM, before going forward with paid one to ensure that the tools fits our use case. The free version includes all core functionalities and can be a good option for startups and small businesses with small budgets 2) UI and UX of the tool is very intuitive, we were able the team was able to onboard onto the tool very easily, with some training3) The tool helps us to create workflows and automate Automation lot of redundant tasks, this saves lot of time. We have also lately integrated a HubSpot based chatbot on our website for direct lead generation Cons 1) Not all features are available in free plan, for e.g. there is an automation limit on free plan, we tried setting up automation of workflows on free plan initially but were not able to set up automated emails. Also, there is no chat or phone support for free plan2) Marketing hub, sales hub or servicing hub, each one comes with its own cost, that is over and above its subscription cost 3) It takes users some time to get accustomed to advanced features, basic ones are easy to get used to Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Free plan and reasonable pricing was the main reason, it helped us test the key features of the tool before going ahead and buying the paid version Review Source AD Annika D. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Very powerful and useful tool, but could benefit from some cleaning" December 16, 2023 4.0 Used it nearly every day for over 2 years. Very easy once you get to know it and are able to work around its quirks. Occasionally goes rogue and connections break however there are several industry experts who can fix it with relative ease. When it’s working, it is incredible and for the cost, overall pretty good Pros The level of customization was extremely granular and nearly every aspect could be specifically tailored to my organization. Mostly intuitive to use and houses the capability to bring most business functions in house on a central dashboard. Cons At times the platform can be very glitchy. Is prone to small bugs (names switching, phone numbers/files/titles getting corrupted, occasional brief outages). While these things are not the biggest inconvenience they can pile on if not cleaned up or rectified immediately and can result in a slightly skewed database. The system is also not necessarily independently intelligent and capable of recognizing slight variances, dupes etc, making most things a manual process. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Hubspot was cheaper than salesforce and offered more customizable options for a small company Review Source Drew W. CEO Hospital & Health Care Used the software for: 2+ years ### "HubSpot and Small Business Sales Growth" December 19, 2023 4.0 Overall, our experience was positive, and our sales team has no complaints. Again, we find our limiting factor is more on the growth of our service department. HubSpot, is a mobile friendly CRM that works great for a growing sales team. Additional marketing features can be added, but that is a separate cost, unless you have in house marketing talent. Pros HubSpot is great at tracking relationships at the individual level. These can be tracked from prospect to conversion, and all related activity can be easily tracked and revisited. Dashboards can be setup to track meta data, but is limited in how it can be customized. Cons All of our dislikes in HubSpot are related to the service side. The sales side of this CRM is sufficient or better to other CRM's, but is limited in customizable solutions. This will need to be discussed when considering your companies specific needs. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM The marketing integration was a recommendation of the marketing company we partnered with for inbound leads. The lead generation did not pan out, but this was not fault of HubSpot. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Sugar CRM was ineffective for us, and was a legacy system I inherited. This was an overall disappointment for our team, so the strategic decision was made to move to HubSpot to better enable our sales team. Review Source VR Verified Reviewer Directeur Commercial et Marketing Computer Software Used the software for: 2+ years ### "La pierre angulaire d'une entreprise qui vise une croissance importante." December 19, 2023 5.0 Hubspot est notre deuxième cerveau aujourd'hui afin de gérer la totalité de notre business. Toute l'expérience client est automatisé dans l'outil afin de nous permettre de continuer de croitre. Pros La facilité d'utilisation ainsi que les nombreuses fonctionnalités présentes nativement. Les intégrations demandées sont déjà là aussi nativement : Aircall, SMSfactor ... Cons Pour l'instant, à part le fait qu'il automatise les nom de domaines généraux tel que SFR.fr, orange.fr ... Il pense que la société en face est bien SFR ou orange, alors que c'est une adresse email indépendante. Sinon ok pour tout Review Source Michael B. Founder Financial Services Used the software for: 2+ years ### "Great free version. VERY expensive after that. " January 3, 2024 4.0 It has been great. I'm just afraid to get started with it because the price as you grow in your needs is TERRIBLE. Pros Good free version. Good user-friendly interface. Cons Once you get beyond the basics the price EXPLODES. Just too expensive. Try odoo or Active Campaign. Reason for choosing HubSpot CRM Free version is so good for outbound calling and basic email marketing. But as I grow I'll need to go to another product. Just too expensive. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) It was a customized version of Active Campaign and that made it really expensive. Active Campaign is OK for the CRM part and GREAT for the marketing automation part. Review Source PW Paris W. head of Sales Wireless Used the software for: Less than 6 months ### "HubSpot CRM" May 14, 2024 5.0 Pros Amazing features and very user friendly Cons It is very expensive compared to other comparable options, the pricing increases every year Review Source LF Louisa F. Head of Marketing Computer Software Used the software for: 1-2 years ### "Amazing CRM" November 20, 2023 5.0 Our experience with Hubspot thus far has been overwhelmingly positive. Pros I have a strong affinity for HubSpot CRM. Two years ago, I advocated for our company's transition to HubSpot, and I have no regrets. Our committed Customer Success Manager is consistently accessible, and the Support team is both responsive and helpful. While the platform boasts an array of features, which can sometimes feel overwhelming when searching for specific details amid the abundance of options, the HubSpot team is consistently efficient in providing the necessary clarification. This contrasts with our experience with previous solutions, where obtaining help and support was not as easy and straighforward. Cons The only qualms I have with HubSpot CRM revolve around some small improvements that I would appreciate seeing implemented. Specifically, it would be great to have the option to select multiple contacts simultaneously using the shift key, rather than having to choose them one by one. This small enhancement would streamline our workflow and contribute to an even more user-friendly experience. Overall, though, my experience with HubSpot CRM has been overwhelmingly positive. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) It was always malfunctioning and we had little to no support. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.