---
title: "Page 2 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is HubSpot CRM the right CRM solution for you? Explore 4491 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=2"
page_type: "reviews"
language: "en"
publication_date: "2026-10-22"
---

HubSpot CRM

4.5 (4491)

[View alternatives](https://www.capterra.com/p/152373/HubSpot-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated October 22nd, 2026

# Page 2 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 26-50 of 4491 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ankit K.  
marketing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy-to-Use CRM That Boosts Productivity"

August 4, 2026

5.0

My overall experience with HubSpot CRM has been very positive. It has improved the way I manage customer relationships, organize leads, and follow up with prospects. The dashboard is easy to navigate, integrations work smoothly, and the automation features save a lot of time. It has become an important part of my daily workflow and has helped improve productivity.

Pros

HubSpot CRM has a clean and intuitive interface that makes it easy to manage contacts, track leads, and monitor sales activities. I especially like the email tracking, deal pipeline, and automation features. It helps keep everything organized, and the free version offers excellent value for small businesses and growing teams.

Cons

Some of the advanced automation, reporting, and customization features are only available in the higher-priced plans. It can also take some time to fully learn all the tools if you're new to CRM software, but the documentation and support are helpful.

Review Source

EB

Emma B.  
FC  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A great CRM for growing teams"

September 14, 2026

4.0

My overall experience with HubSpot CRM is a positive one, it has increased team capacity and efficiency, and is vital in monitoring our customers' journey's. Having all the information, including emails, on a customer allows for us to ensure we are communication and billing the customer correctly, whilst building their profile. It has also helped us know when to recruit and what resource we have available to deliver our services. It gives team members clear ownership of their deals and upsales.

Pros

The feature I like most about HubSpot CRM is the ability to create to bespoke dashboards based on who the user is and what information they need to view. It also allows for dashboards to be filtered and offer real-time data. Another feature I like is HubSpot's strong reporting and analytics capabilities. Users can create custom reports to analyse contacts, companies, deals, activities and other CRM data, allowing businesses to identify trends and make more informed decisions. Also HubSpot workflows can automate repetitive tasks and processes, reducing the amount of manual administration required by sales and marketing teams.

Cons

HubSpot CRM took a lot of training to get the team confident in using the new software. Some team members picked this up very quickly and others did not. The basic CRM functionality is relatively accessible, but more advanced sales, marketing, automation and reporting features can become expensive as you add users and contacts. We were able to negotiate prices to suit our needs, including a charity discount.

Review Source

Richard M.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "A Demand Generation Marketer's Thoughts on Hubspot"

July 21, 2026

5.0

Overall, incredibly positive. I really prefer working in HubSpot compared to Salesforce. I think that the value for money, the filtering capabilities, and customer support definitely stand apart from Salesforce. It's still the category leader for marketing automation for a reason.

Pros

HubSpot CRM is the best way for marketing teams to manage the leads and collaborate with sales. That's a very easy-to-grasp interface, and when you start to think about all the full capabilities, you have the ability to make it as complicated and personalized as you'd like it to be.

Cons

I think that some of the UI changes over the last two years have been a little frustrating. Also, as a CMS user within HubSpot as well, it's a very legacy content management system and is not as competitive as other platforms out there in terms of web mechanics and optimal loading.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Salesforce has very few marketing tools that are relevant in the modern century, so as a demand generation marketer, HubSpot makes it a lot easier to bridge the gap between sales and marketing.

Review Source

Andrea L.  
Innovation Manager  
Translation and Localization  
Used the software for: 2+ years

### "An Essential CRM for Sales and Customer Management"

July 15, 2026

5.0

Overall, our experience with HubSpot CRM has been very positive. It has helped us organize our sales pipeline, centralize customer information, and improve collaboration across teams. Having all interactions, contacts, and deals in one place has increased visibility and made it easier to manage customer relationships throughout the sales process. The platform is intuitive, reliable, and integrates well with the other tools we use, allowing us to streamline workflows and automate repetitive tasks. Although some advanced features require higher-tier plans, the core CRM provides significant value and has become an essential part of our day-to-day operations. Overall, HubSpot CRM has improved our efficiency, communication, and ability to track business opportunities effectively.

Pros

What I like most about HubSpot CRM is how it centralizes all customer and sales information in one intuitive platform. It makes it easy to manage contacts, companies, deals, and communication history, giving the entire team clear visibility into customer interactions and sales activities. The interface is clean and user-friendly, allowing new users to become productive quickly. Features such as advanced search and filtering, customizable properties, pipelines, and reporting make it easy to organize data and track opportunities efficiently. HubSpot also integrates seamlessly with many of the tools we use every day, helping automate routine tasks and improve collaboration between sales, marketing, and customer support teams. Customer support has been responsive whenever we've needed assistance, and the platform continues to add useful features over time. Overall, HubSpot CRM provides excellent value for money and has become an essential part of our sales and relationship management processes.

Cons

While HubSpot CRM is easy to use and feature-rich, some of the more advanced functionality is only available in higher-tier plans, which can become expensive as your business grows. This can make it difficult to fully leverage the platform without upgrading. We also found that certain customization and reporting options require some time to learn, particularly for users who are new to CRM systems. In addition, while the search and filtering tools are generally very effective, navigating large amounts of data can occasionally feel overwhelming without a well-organized structure. Overall, these are relatively minor drawbacks, and they do not outweigh the platform's usability, reliability, and the value it brings to our sales and customer management processes.

Review Source

MD

Melodie D.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Sold a Solution, Delivered a Problem"

June 11, 2026

1.0

Our overall experience with HubSpot CRM has been extremely disappointing. We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended implementation partner. The sales process created confidence that we were investing in a comprehensive solution that would improve our workflows and customer service operations. Unfortunately, the reality was very different. After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs. Many of the capabilities discussed during the sales process either proved far more difficult to implement than represented, required additional consulting services, or were never successfully delivered. What should have streamlined our operations instead created additional complexity, consumed valuable time and resources, and resulted in ongoing frustration for our team. The most disappointing aspect was the lack of accountability once it became clear that the solution was not meeting the expectations that were set during the sales process. Overall, our experience has been one of wasted time, unnecessary expense, and an incomplete system that remains unusable for our intended purposes.

Pros

What I liked most about HubSpot CRM was the promise of what it could become for our business. Before signing on, it was presented as the ultimate solution to our challenges—an all-in-one platform that would simplify our processes, improve efficiency, and meet our specific requirements. The sales process was compelling, and the platform appeared to offer exactly what we needed. We were genuinely excited to implement it and optimistic about the results we were led to expect.

Cons

What I liked least about HubSpot CRM was the significant gap between what was promised during the sales process and what was ultimately delivered. We purchased the platform based on assurances that it could support our business requirements and that implementation would be straightforward with the help of HubSpot and their recommended partner. Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution. The implementation process was far more complex than represented, many requirements proved difficult or impossible to achieve as expected, and progress was consistently slower than anticipated. Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs. Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it.

Review Source

CW

Connor W.  
Account executive  
Computer Software  
Used the software for: 2+ years

### "Tried and true - fantastic CRM choice for all"

June 13, 2026

5.0

Fantastic. I have used Hubspot in most of the companies I have been with today from start up, to early stage, to larger as well. It has been a constant and has performed well throughout.

Pros

What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other optional pieces as well like the marketing hub). Hubspot is extremely intuitive with a laundry list of easy plug and play integrations and allows for ease of implementation, adoption, and on going use.

Cons

Really my only critique is the flexibility and power compared to its biggest competitor - Salesforce. Hubspot is fantastic for a certain runway - but doesn’t have quite all the power that some enterprise teams need at scale coming out of the box.

Review Source

SB

Samantha B.  
Senior Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Pipeline Tracking at Breeze for 24x7 : SAM 3+ Years Experience "

September 21, 2026

5.0

Pros

HubSpot CRM enhances deals and pipeline management through visual drag-and-drop functionality that automatically track deals.

Cons

So far, everything from team collaboration, live chat, reporting, workflow automation and email tracking is up and running without issues.

Review Source

Mai M.  
Managing Director  
Hospitality  
Used the software for: 1-2 years

### "It's time for HubSpot CRM"

March 19, 2026

5.0

We were late to onboard HubSpot but now that we have, it has been the most delightful and purposeful experience! It was a fantastic decision for our small team and I only regret not implementing it sooner!

Pros

I've become obsessed with HubSpot CRM. Our company was late to adopt HubSpot but now that we have, it's the best decision we've made! I find it super user friendly and intuitive and a considerable value for the investment!

Cons

It took me a little while to get fully acclimated to the CRM but now that I have learned, I find it incredibly helpful in my daily use!

Review Source

Adrian P.  
CEO  
Real Estate  
Used the software for: 2+ years

### "The All-in-One Growth Engine"

January 1, 2026

5.0

My overall experience with HubSpot has been excellent, especially for driving team alignment. It effectively eliminates the friction between departments because everyone sees the same data in real-time. If you are willing to commit to their ecosystem and have the budget to scale into their higher tiers, it’s one of the most powerful tools available for accelerating revenue and managing complex client relationships.

Pros

The all-in-one nature of HubSpot is its standout feature. Having your sales, marketing, and customer service tools living under one roof creates a seamless single source of truth for every lead. The user interface is incredibly intuitive—arguably the best in the CRM space—making it easy for teams to adopt. I particularly value the automated email tracking and the drag-and-drop deal pipeline, which provide instant visibility into the health of the sales cycle.

Cons

The HubSpot Trap is real: while the free and Starter tiers are great for getting your feet wet, the pricing jumps significantly once you need advanced features. Many of the most powerful tools—like sophisticated workflow automation and custom reporting—are gated behind the Professional and Enterprise tiers, which can be a massive budget leap for a growing business. Additionally, the mandatory onboarding fees for higher-tier plans can be a frustrating initial hurdle.

Review Source

KA

Khyan A.  
SDR  
Financial Services  
Used the software for: 1-2 years

### "Straightforward, Reliable CRM That Just Works"

February 20, 2026

5.0

Overall, using HubSpot CRM has been really positive. It’s reliable, easy to navigate, and keeps everything in one place, which makes managing leads and sales a lot less stressful. The interface is clean and intuitive, so getting the hang of it was quick, even for the team members who aren’t super tech-savvy. Collaboration is smooth, everyone knows what’s happening with clients, and tracking activity is simple. Support has been helpful when needed, and the system just feels like it works without unnecessary fuss. For day-to-day CRM needs, it’s been a solid, no-nonsense tool.

Pros

What I liked most about HubSpot CRM is how easy it is to use. Everything’s laid out clearly, from managing leads to tracking sales activity, so there’s no faffing about. I also appreciated how it keeps the whole team on the same page – everyone can see what’s happening with clients, which saves a lot of back-and-forth emails or messages. The interface is clean, simple, and just makes sense, which makes it way easier to actually use day-to-day.

Cons

The thing I liked least isn’t really HubSpot’s fault, but at the moment, some of the other programs we use aren’t fully linked up with it yet. It means a bit of double-handling here and there until the integrations are sorted. Other than that, HubSpot itself works pretty smoothly.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Salesforce was clunky and disjointed - needed one end to end CRM that could connect to other solutions.

Review Source

CG

Charles G.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to Buy, Impossible to Downsize"

February 3, 2026

2.0

Pros

Easy to adjust CRM with comprehensive features - powerful on the pipeline management of deals. Collaborative approach and adapatable Dashboards

Cons

HubSpot started with a solid value proposition, but over time it has become a masterclass in aggressive upselling and toxic pricing practices. We invested a lot of time implementing the product, only to be constantly pushed to upgrade features we don’t need and don’t use. The final straw was a seat management issue that feels completely unacceptable for a modern SaaS in 2026. After changing some users on our plan, we were automatically pushed to a higher seat tier. When we tried to return to 6 seats: which is exactly what we need for our 6 sales reps. we were told in writing by our CSM that it was impossible. Why? Because our contract allows us to add seats, but not remove them until contract expiration… in late 2027. Locking customers into unused seats for years is not “customer success,” it’s customer captivity. This kind of rigid, one-way pricing model belongs to another era. We recently tested Attio and realized something important: we don’t need half of HubSpot’s bloated feature set that we’re paying for anyway. Simpler tools with transparent pricing are catching up fast. In short: HubSpot starts as a good value proposition, then monetizes by pushing relentless upsells and trapping customers in inflexible contracts. After this experience, I even sold my HubSpot shares. I don’t believe this sales culture is ROI-positive in the long run. Disappointing evolution for what used to be a promising product.

Review Source

Ankith T.  
Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "A Simple CRM That Makes Customer Tracking Easy"

July 19, 2026

4.0

Overall, I've had a good experience using HubSpot CRM. Before using it, customer information was spread across emails and spreadsheets, making it easy to miss follow-ups. Now everything is stored in one place, so it's much easier to manage contacts, track sales, and stay organized. It has helped me save time and keep better records of customer interactions.

Pros

What I like most about HubSpot CRM is how easy it is to keep track of customers and sales in one place. I can see conversations, update contact details, manage deals, and set follow-up reminders without switching between different tools. The layout is clean, and it's simple to find what I need, which saves time during the day.

Cons

The free version is useful, but some of the more advanced reporting and automation features require a paid plan. It also takes a little time to understand all the available tools, and I wish some settings were easier to find.

Review Source

AD

Alexandre D.  
Secretary General  
Information Technology and Services  
Used the software for: 2+ years

### "CRM is very effective and has a lot of practical features."

June 21, 2026

4.0

If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option. It has eased the process in-house, centralized our procedures and communications, particularly with leads. The expense and learning curve posed a bit of a challenge, but over time there are clear benefits. It's a huge benefit to a team such as ours to have everything in one place.

Pros

One thing that really struck me, is how organized it makes lead management. Can set up specific tasks for team members and follow up on them and make sure that no lead is lost. Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me. The added benefit is that it automatically updates itself which saves us time on manual updates.

Cons

As you add on features or users, the costs can escalate, which can be a concern for a smaller team, such as ours. Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to work out some of the functions.

Review Source

DC

Daniel C.  
Automation engineer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love it, gotta learn it"

September 30, 2026

5.0

Generally outstanding - once you learn the ecosystem you realise how much this can handle day to day

Pros

Workflows generally, its so customisable - from sales through tickets through email sends through custom webhooks to external third parties. Combine this with private apps and the world is your oyster

Cons

The learning curve. The hubspot nuances. Workflows are low code builders - great, but they are limited and need specific "hubspot says this is the only way" work arounds

Review Source

Sophie Q.  
Directrice Marketing  
Banking  
Used the software for: 6-12 months

### "Dégoût total de Hubspot"

January 15, 2026

1.0

HubSpot est un outil puissant, mais notre expérience a été largement gâchée par une facturation opaque et difficile à maîtriser. Des surcoûts liés aux contacts marketing ont été appliqués automatiquement, sans information tarifaire claire ni validation explicite, et il est très compliqué de comprendre à l’avance l’impact financier des actions réalisées dans l’outil. Résultat : perte de contrôle sur le budget. Nous avons également été facturés pour des modules que nous n’avons jamais utilisés et qui ne correspondaient pas à nos besoins, sans possibilité de réalignement avant l’échéance, malgré de nombreux échanges. Beaucoup de temps perdu, des réponses très standardisées, et le sentiment que la logique contractuelle prime largement sur la relation client. À utiliser avec une extrême vigilance, surtout sur la partie facturation.

Pros

Pipeline, données, workflow et tableaux de bord intéressants. Bon suivis des leads commerciaux grâce aux tâches et rappels.

Cons

Un manque de transparence, une relation cliente désastreuse, aucune indulgence. Ils n'ont aucune envie de fidéliser leur client. Nous sommes une petite entreprise, on nous fait payer pour des outils qu'on utilise pas, sans possibilité de rétrograder. 21 000€ à l'année, c'est scandaleux.

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing HubSpot CRM

Le plus connu, nombreuses fonctionnalités.

Review Source

ET

Edward T.  
Founder and Marketing Strategist  
Marketing and Advertising  
Used the software for: 2+ years

### "Small agencies are doing great with HubSpot CRM."

June 1, 2026

5.0

It is just right for a little marketing firm like us. We're not paying for features we will never use, and what we do use, does work. The interface is clean and less cloggy than Salesforce's mess. Would I recommend that another agency founder should use it? Absolutely.

Pros

The free version does all that we need for our 7 person agency. Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract. Automated follow ups saved me 5 hours a week. They really do answer the phone when I call.

Cons

Reporting becomes cumbersome if you are doing multiple pipelines. In addition, deal stages are too difficult to customize with a lot of clicks. The integration to our project management system is continually going offline and we have to do it every month.

Review Source

DD

Dennis D.  
Business Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Very good for helping your small business get off the ground. "

January 2, 2026

5.0

Overall I have no huge complaints and I find it's right for me. Once I grow a bit more I am going to definitely upgrade to a paid tier so I can use some of the additional features like Help Desk and Social Media Marketing.

Pros

It was really easy to sign up and get started. The price (free tier) is perfect for small business like mine. Tracking sales and customer interactions is a breeze.

Cons

The AI Integration is kind of annoying and I don\[t find it works very well. Honestly it seems like something they threw in there just to keep up with other tech companies.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing HubSpot CRM

HubSpot seemed to have the best free tier without the least amount of resistance to get set up.

Review Source

Swetha C.  
Program Manager  
Automotive  
Used the software for: 2+ years

### "Easy to Use for Keeping Leads Organized"

August 16, 2026

5.0

Pros

It’s pretty easy to keep contacts, leads, notes, and follow-ups organized in one place. I like being able to quickly check previous conversations and see where a lead stands. The interface is clean for the most part, and searching for contacts is usually quick.

Cons

Once you start using more features, there are a lot of menus and settings to go through. Some filters and reports take a little time to figure out, and the more advanced features can get expensive.

Review Source

AN

Ana N.  
Founder  
Apparel & Fashion  
Used the software for: 2+ years

### "Using the pipeline view is the only reason I didn't."

September 2, 2026

5.0

Saves me four hours weekly that I used to spend hunting down client details across notebooks and messages. Free tier handles everything a small apparel business needs. Worth it just for never missing a reorder window again. Any founder juggling production and sales should use this.

Pros

All my wholesale client conversations are finally in one place. Honestly, it’s a relief not to go digging through WhatsApp anymore just to find what a boutique ordered last season. Now, the contact timeline shows me the full purchase history without me having to open up a bunch of spreadsheets.

Cons

Mobile app drains battery faster than I'd like when I'm at trade shows all day. Custom fields for fabric specs and color codes require more clicks than necessary to set up initially.

Review Source

AI

AAsil I.  
Tax accountant  
Accounting  
Used the software for: I used a free trial

### "Easy-to-Use CRM That Keeps Everything Organized"

September 1, 2026

5.0

Overall, our experience with HubSpot CRM has been very positive. It has helped us stay organized, manage leads more efficiently, and improve collaboration within our team. Having customer information, notes, emails, and follow-up activity available in one place saves time and makes it easier to keep track of client relationships. It has been reliable and useful for our day-to-day operations.

Pros

HubSpot CRM is very easy to use and keeps our customer information, leads, and communication organized in one place. The interface is clean and straightforward, and it is easy for team members to learn without much training. Lead management is especially useful because we can track interactions, follow-ups, and progress without losing important information. The search and filtering options also make it quick to find contacts and previous activity.

Cons

Some of the more advanced features are only available with higher-priced plans, so the cost can increase quickly as your business grows. There are also a lot of features and settings, which can feel a little overwhelming when you first start using the platform.

Review Source

MS

Martina S.  
VP  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to use CRM"

December 29, 2025

4.0

Overall, HubSpot CRM is a solid and reliable platform that does a lot of things well. It’s particularly strong for teams that want a single system covering CRM, marketing, and sales without heavy setup or custom development. That said, companies should go in with a clear understanding of pricing and future needs. It works best when you plan ahead for which features you’ll actually need as you grow, rather than assuming everything will remain included.

Pros

HubSpot CRM is easy to get started with and intuitive, even for non technical users. The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward. It works well across marketing, sales, and customer teams, which helps keep everyone aligned without needing constant manual updates. The reporting is clear, integrations are strong, and the free tier is useful enough to properly trial the platform before committing.

Cons

Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected. For scaling teams, this means budgeting carefully, as functionality you may assume is included often requires an upgrade.

Review Source

VR

Verified Reviewer  
Sales Agent  
Real Estate  
Used the software for: 1-2 years

### "All in one platform that makes work easier m"

March 23, 2026

5.0

I've used it for work,mainly to manage customers information and keep track of communication. It's a very helpful platform because everything is in one place which makes it easier to stay organized.

Pros

All in one system for managing contact and tasks. Easy to track emails and communication Helps keeps work organized Clean and user friendly dashboard

Cons

Can be a bit confusing for beginners Some features are blocked behind paid plans Takes time to learn all the tools Notification can sometimes be overwhelming

Review Source

VR

Verified Reviewer  
Business Development  
Computer Software  
Used the software for: 6-12 months

### "A worthwhile CRM tool"

August 11, 2026

4.0

OVerall, Hubspot is a worthwhile CRM tool that enables teams to manage contacts, accounts and deals with some decent AI enablements

Pros

Hubspot CRM is a pretty good CRM tool that can compete with giants like Salesforce due to its capabilities and features.

Cons

There are occasionally data lags between Hubspot and other tools that require waiting or re-authorizing approvals which can take some extra time.

Review Source

VH

Victoria H.  
Senior Marketing Manager  
Consumer Services  
Used the software for: 1-2 years

### "HubSpot CRM keeps my sales flow smooth"

September 26, 2026

5.0

I’ve been using HubSpot’s email sequences for my sales outreach, and it’s become the backbone of my daily workflow. The drag‑and‑drop editor lets me personalize each touchpoint quickly, and the real‑time tracking tells me exactly when a prospect opens or clicks, so I can follow up right on cue.

Pros

The deal pipeline view is a lifesaver – I can see every stage at a glance, and the drag‑and‑drop updates keep my team in sync. The built‑in email templates save time, and the integration with Gmail pulls in conversation history automatically.

Cons

The help documentation feels a bit thin; I had to search forums for how to set up custom properties. Also the pricing tiers can get pricey once you hit the 50‑contact limit, and support response times are sometimes slow.

Review Source

VR

Verified Reviewer  
Director  
Marketing and Advertising  
Used the software for: 2+ years

### "HubSpot is a great CRM"

March 22, 2026

4.0

My experience with HubSpot is very good, and it's a tool I have used to store contact info and track the progress of deals for many years.

Pros

HubSpot is a great way to store contact information and keep track on the progress of Sales deals and schedule follow ups.

Cons

There isnt much to not like about HubSpot CRM, however, I think creating deals and how they appear visually could be improved.

Review Source

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