# Page 29 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 29 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 701-725 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Bolortuya N. Business Operations Manager Computer Software Used the software for: 1-2 years ### "HubSpot CRM review" December 10, 2023 5.0 Overall HubSpot CRM is a great tool that makes our company's operations easy to manage. We decreased the number of excel sheets we use thanks to HubSpot CRM. Pros HubSpot CRM is user friendly, it stores all of our sales information in one place allowing our sales and CS teams to easily manage leads and follow-up with customers. Cons HubSpot CRM can be tricky as it is very customizable so there are too many options for ways to do a task which is good and bad. Reason for choosing HubSpot CRM HubSpot CRM was exactly what we needed for our size and company operations. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was very hard to use and not user friendly so our sales people were not using it. Review Source MR MaryGrace R. Sales Ops Manager Research Used the software for: 2+ years ### "Great customer service and worth the value" October 2, 2019 4.0 Pros Amazing customer service support. The success managers are extremely knowledgeable and answer emails quickly. They have made a huge difference. The interface is very user-friendly so my not so tech-savvy salespeople can still use the software. I like that new features are constantly coming out and that Hub gives beta options for users to test them out. The reporting functionality is cool although I do prefer excel mostly. It's nice that our marketing team can operate on the same platform (I am sales). Cons I wish there was more customization. Not every company sells the same way so it would be great to be able to customize the deal section to match how we code/itemize our deals. We can do it to an extent but it causes a lot of user error. I also know that its open-source API but that's not helpful if you don't have an engineer. Because companies are based on domain, there are a lot of duplicate companies and, having a large database, it's a pain (nearly impossible) to manage. Also, the HubSpots Insights database is really bad. The information isn't accurate so we need to do data enrichment on our own. Same complaint with contacts. Lot of duplicates. There's no AI so, right now that's okay but I can see it being a problem as we grow. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source KAD Kate Andrea D. Sourcing Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Game Changer" June 4, 2021 5.0 I highly recommend this software for new social media managers, lead managers, ad managers, and everyone working in the online world, it has almost all the features you need like a one-stop-shop. Learn skills faster than just watching a youtube video and reading blogs and books by hands-on experience. Pros This software is the most helpful software for me when I started freelancing, for sourcing applicants. It has thought me a lot of key skills which I did not know I actually needed. Skills like lead management, ads, email management, and many more. You can learn skills here for free, just maximize the free features. Cons So far, none. I am still exploring the software and learning a lot more every time I use it. Will recommend even for beginners. Review Source IP Ian P. Principal Account Executive & Head of Channel Sales Security and Investigations Used the software for: 2+ years ### "Best CRM Hands Down" October 2, 2019 5.0 HubSpot CRM is the absolute best sales tool on the market....and it's not particularly close. I've, unfortunately, worked for companies that use other, clunky CRMs, making it so much harder to do my job. Whether it's reporting, pipeline management, or simply contacting a client or prospect, HubSpot gives you all the tools, and then some, to crush your sales goals. Pros The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience. I also really enjoy the use of reporting dashboards and report builder. This helps me evaluate deal activity on a detailed, property based level that helps improve our sales abilities. Cons No cons really. In my 3.5 years of using HubSpot, I've yet to hit a speed bump or find something that impedes my ability to manage and sell. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSPot was chosen because it had all of the tools we needed, as well as a plethora of integrations that it allow it to connect to all other software and services we use. It's the best, plain and simple. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I switched companies, and the new companies I've worked for have gone to HubSpot. It's the best CRM out there. Review Source VR Verified Reviewer Co-founder/product manager Health, Wellness and Fitness Used the software for: 1-2 years ### "HubSpot CRM product reviews " June 26, 2022 5.0 My overall experience with is product is amazing because it makes work easier and makes our company more productive Pros Generally speaking since i started using the HubSpot CRM i don't have much to worry because it have all the features i want and this make it so good Cons HubSpot CRM is a little bit difficult to master the software because is some how complex and a little expensive compare to others Review Source ML Mark L. Owner Information Technology and Services Used the software for: 2+ years ### "Hub Spot for Small Business" August 19, 2021 5.0 Hub Spot helps my business keep track of progress on accounts that have sold, or that I am trying to sell. It allows me to have upcoming task on important items to do to further the sales process and to compete items on existing accounts too. Pros The key with using Hub Spot for a small business, is that it operates like an expensive CRM, with all the features and tools you need and can use but without the high cost. Cons My only suggestion would be to make the reporting function, easier to use, figure out and to create Reason for choosing HubSpot CRM I felt Sales froce was more than I needed with features and cost. Review Source YK Yacouba K. Chef Utilities Used the software for: 6-12 months ### "Ce logiciel a tout à offrir " November 24, 2023 4.0 En tout, je dirais que ce logiciel est un bijou. Je n'ai pas mal utilisé des alternatives mais je me sens mieux avec celui ci. J'ai du abandonné les autres logiciels et me concentrer et HUBSPOT. Le service d'assistance est aussi toujours disponible pour nous. Pros J'utilise Hubspot depuis un bon moment et je dirais que dans l'ensemble c'est un bon logiciel. Je l'utilisais pour créer des landing pages pour mes e-books et bien d'autres services. La création de blog aussi est au top, tu n'as pas besoin de maîtriser les codes pour t'y mettre. Il me permettait aussi de créer des formulaires pour mes publications facebook. Franchement dit, je recommanderai ce logiciel à un proche vue la qualité des services qu'il offre. Cons Après toutes ces années d'utilisation j'ai eu à faire face à certaines difficultés sur le logiciel. Si je l'utilise sur mon ordinateur je n'ai pas de soucis, mais souvent je me retrouve sans mon pc auprès de moi et j'essaie d'utiliser mon téléphone, franchement dit ce n'est pas du tout agréable sur mobile surtout si c'est pour créer ou modifier ton blog. J'ai vraiment du mal à editer mon blog sur mobile. Switched from [Webflow](https://www.capterra.com/p/136159/Webflow/)[Systeme.io](https://www.capterra.com/p/198994/Systeme/) L'utilisation des autres logiciels metait un peu compliqué et il y avait certaines fonctionnalités que je trouvais sur Hubspot mais pas sur les autres. Review Source JL Jaimy L. Data Scientist and Marketeer Marketing and Advertising Used the software for: 1-2 years ### "HubSpot just works well" September 9, 2022 5.0 My overall experience is that it does what it promises and the look and feel of the product are well-designed. I bet someone at Hubspot is putting in the hard work to make the interface easy for their users - and I highly appreciate that! That being said, as it is a 'tailored to the majority' CRM, I believe some functionalities you wish you'd have won't be in there and you just have to work your way around it. But I believe this is the case for many CRMs out there. Pros HubSpot is easy to use. I mainly use Hubspot for their e-mail management, A/B testing functions for CTAs, social calendar, and some of their analytics. It does what it promises and everything looks neat and intuitive for any new user. Compared to some other CRM tools I have used, I would say the overall look, diverse functionalities, and ease of use are the main reasons I find Hubspot a good tool. In case you don't understand how Hubspot works or if you have new users who need to familiarize themselves with Hubspot, I quite do like their 'lectures' they provide to help you get on your way. Cons Hubspot is tailored to a majority, and that can obviously lead to some limited capabilities here and there. For example, their social calendar is great but some functionality is missing, such as not being able to post reels and track them on Instagram. Furthermore, I made the point that I like the ease of use and which is definitely a big point, but in some areas that may perhaps be a bit more new or beta, I don't understand the way of working. A big example of this is their SEO tool. I believe SEO is something all companies should want to dabble in, but I find the interface very confusing. Review Source VR Verified Reviewer Sales and Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Quite possibly the best out there - and they know it" October 25, 2023 5.0 really like the product, intuitive and easy to use, just does all the things that I want and it does them well - but expect to pay for those features as it is certainly at the top end of pricing! Pros it's very simple (ish) to setup and use on a daily basis, and as long as your subscription covers the features you are looking for it does everything you might want Cons but you will have to pay for those features, and obviously there is functionality that is going to cost more Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) so much simpler to use! you pay for that simplicity though Review Source MQ Mark Q. President Insurance Used the software for: 6-12 months ### "TOO EXPENSIVE!!! " April 12, 2024 1.0 Horrible. They just didnt care at all and simply told me I signed and agreement so Ill have to pay for all 12 months. I chaged to Go High Level and it is $1,000 cheaper every month. Pros The CRM is good but it is incredibly expensive compared to other CMRs such as GHL. The problem is I got locked into a 12 month subscriptioon and they refused to even let us out of the last month. Once they had me they drained me for every dollar they could. Cons It is TOO expensive and I found I can get all the same features and more for 20% of the cost. Review Source JB Jennifer B. Open Campus Partnership Manager Education Management Used the software for: 1-2 years ### "Hubspot in Education - great product " September 14, 2023 4.0 My overall experience has been very positive. It has been critical in providing a platform to effectively communication with multipleStudents at a time and everything is compliant with all our youth safety standards. Pros I like the ease of keeping track of all my contacts, the use of customizable fields, workflows for connecting all the features make my connection with multiple students so much easier! Cons It has a lot of features that I don’t understand. Review Source OL Oliver L. Head of Marketing Computer Software Used the software for: 1-2 years ### "Modern CRM that's actually easy to use (unlike Salesforce)" July 14, 2022 5.0 Pros It's easy to set up, we don't need an external agency to manage it for us. It's cheaper, offers great plans for startups, plenty of ready integrations, mobile app and everyone just gets it right from the start. Million times easier to use than Salesforce. Cons The price of Marketing Contacts is ridiculously high and it's impossible to downgrade once you go over limit. This is definitely the most depressing thing about HubSpot and a beautiful money pit for them. Very anti-customer as it forces us to silo our data across other email tools just because of it being prohibitively expensive :( Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) \- price - easiness of use - customization possibilities - ready integrations - marketing capabilites Review Source foster S. marketer Marketing and Advertising Used the software for: 2+ years ### "Honest Hubspot Review" September 11, 2021 5.0 Hubspot has flexible pricing and an array of customizable templates to pick from. Their features have short learning curve. It has excellent contact import functionality Pros Hubspot is an all in one marketing platform needed by any marketer to be focus and get instant results with their marketing effort. It integrated CRM and analytics are off-limit. It uplifts leads tracking in real time. Cons There is a lack of AB testing on their small packages. Review Source Ginger J. Co-owner Used the software for: 2+ years ### "Love that it ties marketing/Inbound, sales into one easy to use platform" May 4, 2018 4.0 Ties all of our sales and marketing efforts together. Great for remote teams like WebPunch. We like it but wish it had some small features/improvements. Pros The ease of use, the ability to customize my view, snippets and templates under the sales upgrade are helpful too. Decent reporting Cons Don't like that you can't assign a task to more than one person, the formatting of the email doesn't work & don't like that you can create customized tags which would allow us to filter results based off the tag Review Source Response from HubSpot May 9, 2018 Hello Ginger! Thank you for leaving us this detailed review! We really appreciate being able to receive your feedback on our product! I'm glad to hear that you have found our product easy to use and the customization abilities to be valuable! As far a your comment about tagging multiple people in tasks, I would highly suggest giving the ideas forum post at the link below an upvote: https://community.hubspot.com/t5/HubSpot-Ideas/Assign-task-to-multiple-people/idi-p/11096 In addition, I would love to hear more about your idea for customizable tags that could allow for more advanced filtering. If you are open to continuing the conversation, we would love to hear from you at the email address provided. Thank you again for your review Ginger! VR Verified Reviewer Director of Sales and Marketing Information Technology and Services Used the software for: 2+ years ### "Great CRM that can grow with you" March 9, 2021 5.0 The experience has been mostly positive and better then our previous CRM Pros I found it super easy to get started, import in all of our existing contacts and get back to emailing and cold calling them Cons I find the reporting is awkward to use and that it is one of the prime limitations for the lower end offerings. We started at the lowest paid service and after year 1 upgraded for better reporting and some addtional key offerings. Review Source CJ M. Director of Marketing Accounting Used the software for: 2+ years ### "Our Marketing Department Runs on HubSpot" October 4, 2018 5.0 Smooth. It was a huge upgrade from our previous (legacy) CRM which was siloed and clunky. It's great how you don't have to pay for more users to access the CRM. So anyone at our company can view contact records and activity without us having to pay for an extra seat (unless we want to give them Pro tools). Pros Most? Probably how it has transformed our business, starting with marketing and extending subsequently to sales and service. By adopting the inbound methodology and using the tools and instructions made available to us, we've been able to triple our website traffic, double our email newsletter subscriber list and bring in more leads (and customers) than ever before - in 2 years. I also like how intuitive, easy to use and well-supported the software is. At the same time, it's constantly being updated and becoming a more robust platform. So it could work for both novice and experienced marketers. Cons Hard to say, but if I had to pick something I would like to see more functionality with the automated workflows tool. Perhaps a better way to organize contacts who you want to enroll in multiple workflows. Review Source NS Neil S. Sales Lead Information Technology and Services Used the software for: 2+ years ### "Very Useful Tool To Have! " February 15, 2022 5.0 Overall had a very positive experience using this platform HubSpot support is very responsive and helpful Great support resources, knowledge center and training courses for self learning Pros Easy to use Automatic Analytics Easy to read reports Easy to integrate with other programs we use Cons Some dashboards are harder to set up than others - Support are very helpful in getting this sorted Some function limitations when using sequences Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Better all around fit Review Source JM James M. COO Information Technology and Services Used the software for: 2+ years ### "HubSpot - outshines any comparable alternatives" January 1, 2023 5.0 Outstanding. Gladly serve as a customer reference. Pros Hubspot offers an all-in-one solution from Marketing, Sales, Success and Support automation. After 20 years of working with Salesforce (at 4 different companies), I would NEVER go back. HubSpot outshines Salesforce by miles by integrating all the data from contacts and companies across every touchpoint in an organization. The ability to make real-time changes on lead scoring and lifecycle scoring is unmatched. Cons There is always room to improve. But, just comes down to focus for HubSpot. The biggest miss today - is native SMS automation. However that can be solved with an integration to a 3d party solution. I'd encourage HubSpot to acquire Aircall, Seventh Sense, and Vidyard. Reason for choosing HubSpot CRM Best all-in-one solution for Marketing, Sales, Success and Support automation. Review Source CM Charlton M. Head of Sales Publishing Used the software for: Less than 6 months ### "Hubspot for sales is exactly what I need" April 7, 2021 4.0 We had a problem whereas our sales staff would call prospects that have already been contacted. Management did not know what was forecast and our data was difficult to analyse. Hubspot helped us keep track of prospects, deals, helped us to prospect more accurately so we made better decisions and all our data is readily available Pros Hubspot is so awesome. I am able to track exactly what I am busy with, how far I am and with whom I am dealing with. I deal with so many on a daily basis that it is difficult to keep track of who must be contacted when, how far I am at a deal stage. The best is I can go back at the end of each day and check my productivity Cons it takes a while to incorporate features specific to my company Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We felt Hubspot would suit our needs more Review Source SA Sean A. Founder Education Management Used the software for: Less than 6 months ### "Sales Team Lies About Functionality, Then Lock You Into $17,000 Contract" September 27, 2021 1.0 This company is absolutely corrupt. The sales team (Kathleen Rush) lied through her teeth to get the sale. HubSpot isn't even a good CRM, there are many standard features that it does not have. I now know that what I needed to relate the parent and student records is a "lookup field". HubSpot doesn't have this feature. Pros It seemed intuitive, and I thought that given the price it would do anything. Cons I was incredibly specific on the discovery sales call about what I needed the software to do and why I was switching CRM's. I run a tutoring business, and I need to intelligently track parent and student relationships. I need to use templates and mail merges that can address both the parent and the student which are different contacts within the CRM. Kathleen Rush, my sales associate assured me that Enterprise could easily do this. Of course, Enterprise is $1400 a month, but I was willing to invest big for what I thought was the best CRM out there. After hundreds of hours setting up HubSpot, on our second onboarding call, it was time to set up the smart parent/student contact relationships. My onboarding specialist says HS doesn't do that at all. This was the entire reason I purchased the CRM. I politely went back to Kathleen Rush, the sales associate who said it could do these things and said I couldn't move forward with HS. She says it's a 1-year contract so too bad. We're talking $17,000 dollars for a CRM that can't do the thing Kathleen said it can do. HubSpot proceeded to fight me tooth and nail to keep me in the contract and pocket the $2500 in onboarding fees. I've never seen a company treat its customers so poorly. The sales team will lie to the moon and back to close the sale. Products like Zoho have infinitely more features than HS and are 1/15 the price. Avoid this company at all costs. Reason for choosing HubSpot CRM I thought I was investing in the best CRM out there. Turns out it's all hype. Review Source Cheikh B. CEO Marketing and Advertising Used the software for: 1-2 years ### "A huge solution for good sales and marketing" June 15, 2022 4.0 HubSpot CRM gives me the ability to closely monitor my customers' behaviour. Once all the data is entered into the system, I start receiving notifications every time my prospects open their emails or click on a link or attachment. This makes it very easy for me to keep track of my prospects. Pros Hubspot is a great tool for startups, free and powerful and very rich in complex features. Cons It is the training time that is too long to be able to use certain features. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Because the cost of pipedrive was more suitable for my business, as I have a small company. Review Source Jorge P. Client Success Officer Marketing and Advertising Used the software for: 1-2 years ### "A CRM made by marketers for marketers, OK!" July 4, 2023 5.0 Pretty satisfied with it. I had tried to use other CRMs, but didn't follow thru with them. Not the case with Hubspot. Pros Very easy to install and deploy. If you have used a CRM before, it will help you with this. Practically, we had it running in less than 10 minutes.The Free version is pretty useful as is. The paid one, more so. Cons Some of the names of functions are not that clear. For instance, "Conversations" is where you have to go to open your emails. Not that difficult after you get used to it, but a little non-friendly for first time beginners. Reason for choosing HubSpot CRM First, and being honest, because of the free version, which is pretty complete for our small agency Review Source RV Roberto V. List Operations specialist Marketing and Advertising Used the software for: 1-2 years ### "Day and night!" July 20, 2022 5.0 Pros After some time using Salesforce, I was asked to test HubSpot as our new CRM. It only took me some minutes to navigate through the software and some of the features and get a real feel for the product. After less than an hour of training I was shocked with all the features and how easy it was to navigate thru the CRM, incorporate some custom properties. Very easy to upload contacts and modify and add customs fields, not like SF... Cons The option to only add 10 custom fields to the contacts Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Client request Review Source oC olderico C. ceo International Trade and Development Used the software for: 2+ years ### "Great CRM software, but too expensive the second implementation step" September 6, 2022 5.0 We centralized our data base contact, leads and customers and we manage all the sales info in only one place, via mobile or desktop Pros I like the User Interface, the easy way to configure and manage the software and especially the mobile aPP for the outdoor activities Cons User Interface of the landing page are old Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing HubSpot CRM more easy to use Review Source RO Rosie O. Web Designer Design Used the software for: 2+ years ### "Great CRM for small businesses" April 1, 2022 5.0 Overall a great option for new businesses especially since there are a tons of great features available and is a pretty helpful tool for keeping up with the flow of clients and potential clients. Pros I like that there are a ton of really great features on the free option so when I recommend it to clients they get tor try out the basic functions for free. It also integrates well and easily with Outlook and Gmail which are the main email providers my clients use. The training is amazing and there is so much of it which makes it a great platform for newbies. Cons The platform has a lot of features that are not always easy to find or figure out if you are not too familiar with tech or CRM's easy to get lost in the details. Reason for choosing HubSpot CRM Being able to test the free features and to be able to recommend an inexpensive option for client management for my clients that are just starting out and may not have a large budget yet for systems and tools. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.