# Page 3 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is HubSpot CRM the right Lead Management solution for you? Explore 4463 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews

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HubSpot CRM

4.5 (4463)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 3 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 51-75 of 4463 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VM

Valentina M.  
Sales and Marketing Manager  
Building Materials  
Used the software for: 2+ years

### "HubSpot CRM is great all-in-one tool for sales, marketing and customer support."

June 22, 2025

5.0

We have had a great streak of success working HubSpot CRM and it has helped us streamline our operations in customer support services, sales and marketing management. With HubSpot CRM, we are able to keep a close contact with our customers and leads which helps us to run more successful marketing campaigns and close more sales deals.

Pros

HubSpot CRM has outstanding customer engagement features which help us to interact freely with our customers making it easy to offer them the support they need. HubSpot CRM has top-class automations which allow us to automate most of the routine tasks that are time consuming. HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs.

Cons

HubSpot CRM has not given us any challenges. It has worked really well for us helping us solve all our needs.

Review Source

VR

Verified Reviewer  
Customer Success Lead  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Herramienta completa "

April 8, 2026

5.0

Pros

La cantidad de funcionalidades que tiene y todo lo que puedes hacer con la herramienta. Nos ayuda mucho.

Cons

No es tan intuitivo y el material de soporte no siempre está actualizado. Sería bueno que mejoraran eso.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Más funcionalidades en una única herramienta

Review Source

Connor M.  
Account Executive  
Financial Services  
Used the software for: 1-2 years

### "Very dynamic CRM platform "

February 11, 2026

5.0

Overall I love Hubspot and the interface it offers. Its connectivity to other platforms we use as well has been a huge help!

Pros

Hubspot is an easy to use CRM that I have personally used in several capacities. It can handle anything from simple task to large funnel applications.

Cons

Hubspot is very simple for the lower cost version but if you upgrade and can add additional tools that make it a top tier CRM.

Review Source

OL

Ollie L.  
RevOps Analyst  
Financial Services  
Used the software for: 2+ years

### "Powerful all-rounder CRM that has helped us to grow"

May 27, 2025

5.0

Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function (marketing, sales, customer success). The product feels like it is constantly being updated and improved, and is a very powerful CRM.

Pros

Workflows and automations are very powerful and enabled us to scale our marketing, sales and customer success processes. Hubspot can also integrate with pretty much any other tool out there as well which makes things a lot easier. Managing inbound leads and enquiries through forms and workflows is very helpful, and all of the elements within the marketing hub (e.g. email) have recently been updated and are a massive improvement from when i first started using Hubspot 4 years ago.

Cons

Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this. The sales forecasting tool could also be improved by being made more customisable.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Needed a more advanced CRM as we were scaling, and in particular the marketing hub functionalities.

Review Source

GH

Grant H.  
Director of Strategic Operations  
Retail  
Used the software for: 2+ years

### "Excellent solution for expanding operational capacity"

May 21, 2025

5.0

HubSpot has been a game-changer for organizing and scaling our sales and marketing efforts. It’s user-friendly enough for non-technical teams, yet robust enough to support complex workflows and reporting. The platform helps keep our entire team aligned and efficient. With a bit of strategic setup, it becomes a powerful central command center for growth.

Pros

The flexibility to build custom properties, workflows, sequences, and dashboards makes it adaptable to almost any team structure

Cons

Pricing can scale quickly as you unlock advanced features, and some limitations (like per-seat pricing for Sales Pro or needing Ops Hub for deeper automations) can sneak up on teams. Also, while integrations are generally strong, custom syncing logic (especially bi-directional syncs with non-native systems) often requires middleware or development.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing HubSpot CRM

HubSpot gives the most flexibility and customization to suit the needs I've addressed for multiple companies.

Review Source

VR

Verified Reviewer  
Directeur de Clientèle  
Broadcast Media  
Used the software for: 2+ years

### "Hubspot, idéal pour suivre les performances Sales ! "

June 30, 2025

5.0

HubSpot CRM m’a permis de piloter mon pipe commercial avec une grande efficacité : visibilité claire sur les opportunités, automatisation des relances, et priorisation des leads grâce au scoring. C’est un outil simple, fluide, et parfaitement adapté à une démarche sales orientée performance.

Pros

J’ai particulièrement apprécié la clarté du pipeline commercial, la facilité de création et de suivi des deals, ainsi que les automatisations (relances, notifications) qui font gagner un temps précieux. Le scoring des leads est aussi un vrai plus pour concentrer ses efforts sur les opportunités à fort potentiel.

Cons

Certaines limitations apparaissent sur la personnalisation avancée des reportings ou des workflows sans passer à des options payantes. De plus, lorsqu’on gère un volume important de données, l’interface peut parfois manquer de rapidité ou de flexibilité sur certaines vues personnalisées.

Review Source

JLL

Jose Luis L.  
Key Account Manager - Nicaragua  
Computer Software  
Used the software for: 2+ years

### "Un aliado clave para el crecimiento"

January 19, 2026

5.0

Mi experiencia general con HubSpot CRM ha sido positiva. Es una herramienta completa, intuitiva y útil para organizar procesos comerciales, mejorar el seguimiento y optimizar la gestión de clientes.

Pros

Me ha gustado la facilidad de uso de HubSpot CRM, su interfaz intuitiva y la forma en que permite organizar contactos y dar seguimiento a clientes de manera clara y eficiente.

Cons

Lo que menos me ha gustado es que algunas configuraciones avanzadas pueden ser complejas al inicio y requieren tiempo de aprendizaje para aprovechar todas las funcionalidades.

Review Source

FC

Florencia C.  
Product Onboarding Specialist  
Human Resources  
Used the software for: 1-2 years

### "Reliable, User-Friendly CRM That Supports CX team"

May 12, 2025

5.0

Overall, my experience with HubSpot CRM has been very positive. As an Onboarding Specialist at Factorial, I use it every day to manage client interactions and track each stage of the onboarding process. It’s incredibly intuitive, which made the learning curve minimal, and it helps keep communication across teams aligned — especially when collaborating with Sales or Account Managers. While there are some limitations in terms of automation and advanced reporting unless you’re on a higher-tier plan, it’s a reliable and efficient tool for keeping processes organized and clients well-supported. It’s made a noticeable difference in how smoothly I can run my day-to-day work.

Pros

What I appreciate most about HubSpot CRM is how intuitive and easy it is to use, even for people without a technical background. As an Onboarding Specialist at Factorial, I rely on it daily to track client interactions, manage pipelines, and ensure smooth handovers between teams. The ability to log calls, emails, and notes in one place helps me stay organized and gives me a full picture of each client’s journey. The customizable dashboards and reports also make it really easy to monitor my progress and prioritize my work.

Cons

While HubSpot is a great tool overall, one thing I found limiting is the lack of deeper customization in some areas — color, format of the pipeline, but this is really something super small, and honestly, maybe there are already ways out there to do it and I have not explore them

Review Source

AL

Ariel L.  
Director of Customer Support and Success  
Marketing and Advertising  
Used the software for: 2+ years

### "Great CRM! You get tons of features"

June 5, 2025

5.0

Been using this at my company for 4 years now and would never think about changing. Our company is so integrated with HubSpot at this point and we typically love the offerings and services available within the system.

Pros

They are client centric, always adding and enhancing features. Love this CRM because you can have everything all in one place.

Cons

Support can be challenging to work with at times. Some features/needs do not get prioritized due to multiple industries using the system.

Switched from

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

Did not have all the features we needed across multiple departments

Review Source

ED

Emily D.  
Accounting Assistant  
Law Practice  
Used the software for: 2+ years

### "Great CRM & Lead Software"

November 13, 2025

5.0

Pros

The client intake and connectivity to our website has been great. All of my leads are super accessible and the search feature is amazing since we have clients with similar names. I love that I can tag others in the notes and tasks I create for potential leads and active clients. The email tracking feature has also been very useful to find details if I have am looped in at a later stage.

Cons

They option of HubSpot academy is a great idea, i just wish there was more offered within the academy as well. This software can do alot but you have to do the leg work to figure out what all you can do with it.

Review Source

DV

Dylan V.  
Head of Marketing  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "HubSpot: A Gamechanger For Nonprofits"

May 1, 2026

5.0

HubSpot has been a gamechanger. It has made us thousands in potentally missed sales and saved us hours of organizational work.

Pros

HubSpot has been a gamechanger for our organization. It allows us to easily organize and reach out to our clients and supporters. We are able to replace outdated and confusing spreadsheets with an easy to use system.

Cons

I sometimes have trouble finding different sections of the system. Splitting up different sections in easier to understand ways could be helpful.

Review Source

EM

Estelle M.  
Assistante commerciale  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Logiciel performant et intuitif "

March 2, 2026

5.0

Utilisation professionnelle qui permet de réaliser un suivi des ventes. Simplifie la gestion de l’entreprise

Pros

Simplicité de l'interface, outil aéré et intuitif, tout est conçu pour que même les débutants puissent rapidement maîtriser les fonctionnalités. Les fonctionnalités sont bien organisées, ce qui permet une prise en main rapide.

Cons

Aucun avis négatif très bon outil de gestion des clients et des ventes . Facile d’utilisation et très intuitif

Review Source

DL

Darlene L.  
Estimator-Estimating Coordinator  
Construction  
Used the software for: 1-2 years

### "Great and Easy CRM"

March 25, 2026

5.0

I use HubSpot daily and it is very easy to use and to manage all my information in one place. I have also taught others how to use this program.

Pros

I like the ease of use that HubSpot offers. I like that all of the information needed is stored together.

Cons

I don't like logging in once the time runs out if i am not active. I also don't want to have a double verification when logging in.

Review Source

Hannah K.  
Vice President  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Lead Tracking CRM!"

December 31, 2025

4.0

Pros

Sharing and tracking a lead pipeline across our team is very easy with HubSpot. The follow up reminders have also been quite useful for our team.

Cons

I find it is difficult to integrate with other platforms, and somewhat difficult to navigate. The UI is not as intuitive as other CRM's.

Review Source

AP

Angie P.  
VP, Revenue  
Computer Software  
Used the software for: 2+ years

### "A solid CRM that has most of the fundamentals "

December 29, 2025

4.0

Pros

It is flexible and configurable and serves most of our sales and marketing team needs fairly well for our day to day usage.

Cons

I wish there were better analytics and chart building capabilities as well as more native integrations with contracting tools.

Switched from

[Copper](https://www.capterra.com/p/141642/Copper/)

I was not the decision maker, but I believe it was due to lack of functionality.

Review Source

SS

Sheni S.  
Business Developer  
Legal Services  
Used the software for: 1-2 years

### "HubSpot as a CRM tool"

January 20, 2026

4.0

For a small to mod size business this tool works well as it integrates well across several areas of the business and is super easy and convenient to use.

Pros

It is super easy to use! It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools. It is very user friendly and has a great customer support for queries of customization.

Cons

It is on the high cost side. It's features may not work for a large scale company without several ad ons which again is an extra cost.

Review Source

Casper V.  
Sales consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Friendly tool when used correct"

August 4, 2025

4.0

Overall a nice and friendly tool, however I just use 5% of the software and can't shut the rest of the functions (CMS, Marketing tools etc. ) off

Pros

It is good for keeping all the communication in one place. Managing deals for companies with several locations is good to manage via HubSpot

Cons

It's not that easy to get all data automated in HubSpot. Lots of salepeople don't fill in all needed data or automated this process what makes that the data is not accurate.

Review Source

Claudi R.  
SDR Team Lead  
Financial Services  
Used the software for: 2+ years

### "Hubspot is a vital tool for any business."

April 26, 2025

5.0

All in all, it is a very powerful and versatile tool that can be customized to the client's or company's needs.

Pros

complete tool for integration and consolidation of all data, adaptable, simple and intuitive but very powerful.

Cons

Sometimes there are some duplication errors, although they are always easy to solve and identify.

Review Source

PM

Philip M.  
Branch Manager  
Facilities Services  
Used the software for: 1-2 years

### "Effective Tool If Accurate"

November 7, 2025

3.0

This is a helpful tool when it is accurate. There are times it's not, but when it does, it makes the searching process significantly easier for me.

Pros

I am able to sort clients by type, location, and even job title. It is super easy to filter through areas and departments and find out exactly who I need to speak to.

Cons

There are a lot of times that the information is outdated or inaccurate. It gets frustrating when I call up different businesses but the employee doesn't work there anymore.

Review Source

SO

Scarlett O.  
Business Development Specialist  
Computer Software  
Used the software for: 6-12 months

### "HubSpot: Go-To for High Volume Pipeline Management"

May 29, 2026

4.0

I really enjoy using HubSpot, I find it to be my favorite CRM. I enjoyed the power it gave me as a user to view reports and the organic nature of its systems

Pros

The systems are intuitive and powerful. The reports and services are easy to use as a salesperson with a large book of business.

Cons

I found multitasking on HubSpot to be clunky, and the deeper sales ops use cases are less intuitive, require taking additional time for trainings

Review Source

JR

Justine R.  
Graphic designer  
Design  
Used the software for: 2+ years

### "L'outil gestion client qu'il vous faut "

January 12, 2026

5.0

Pros

J'aime la synchro avec Gmail, c'est pratique car je peux directement consulter l'historique des échanges avec un prospect. Même la version gratuite est formidable.

Cons

Je n'ai pas à vrai dire, une mauvaise expérience avec l'outil. Mes premières utilisations n'étaient pas fluides, mais aujourd'hui ça passe.

Review Source

SS

Sarah S.  
Project Manager  
Education Management  
Used the software for: 6-12 months

### "Project Manger review of HubSpot"

May 24, 2025

5.0

Overall HubSpot has been an integral part of my day to day project manager job and I enjoy the platform.

Pros

I’ve been using HubSpot CRM for several months now, and it has truly transformed the way we manage our customer relationships. From the very beginning, the platform stood out for its user-friendly interface and easy onboarding process. Even team members without a strong technical background were able to get up and running quickly. I especially appreciate the integrations with other tools like Gmail, Outlook, and Slack, as well as the real-time tracking and customizable dashboards that help us stay on top of sales pipelines and marketing performance. The automation features in the paid tiers have also been a huge time-saver.

Cons

While the core CRM is free and quite generous, many of the more powerful tools—such as advanced reporting, marketing automation, and custom workflows—are locked behind higher-tier paid plans. These can get expensive quickly as your business grows and needs scale, especially if you need access for a larger team or more customization.

Review Source

WL

William L.  
Account manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Un crm correct pour les budgets modérés "

May 17, 2025

3.0

Si Hubspot brille par sa simplicité d'utilisation et son interface claire. Cela n'est possible qu'après une intégration longue et pénible, bien loin de ce qu'annoncé par le commercial. L'extraction des datas par un CRM expert Hubspot s'est révélée complexifiée par la présence et l'utilisation d'émoticones, ça paraît effarant en 2025 ou cela est extrêmement fréquemment utilisé dans les modes de communication par les start-up actuelles.. J'ai apprécié la facilité d'utilisation mais déploré la lenteur d'évolution et le manque de réactivité sur les besoins clients et je ne parle pas de feature request fantaisistes mais de réels manques sur le Logiciel, disruptifs dans une pratique conventionnelle. Je note tout de même beaucoup de bonne volonté de la part du support même si beaucoup de solutions résident dans l'achat d'add-ons je trouve ce modèle économique douteux. Bien plus simple à maîtriser que Salesforce, il propose ceci dit moins de possibilités.

Pros

Simplicité d'utilisation interface claire Support agréable Trop de solutions proposées sous forme d'add-ons payants

Cons

Intégration complexe Gestion exécrable des datas contenant des emoticones Extraction de data souvent pénible Besoin d'un spécialiste pour superviser l'utilisation à et extraire de la data pour qu'elle soit utilisée par un data scientist.

Review Source

Harry S.  
Head of CSM  
Accounting  
Used the software for: 6-12 months

### "Good tool, wish we hadnt switched away from it "

December 29, 2025

4.0

A strong, well-rounded CRM with great features and support, but integration depth can limit advanced workflows.

Pros

Powerful CRM with intuitive features, flexible automation, and responsive support that helps teams move fast.

Cons

HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly.

Review Source

VR

Verified Reviewer  
Consultant marketing  
Internet  
Used the software for: 2+ years

### "Un bon CRM et outil de marketing automation"

April 14, 2025

4.0

Un CRM simple et intuitif pour les entreprises avec une gestion de la phase du cycle du lead assez classique.

Pros

L'expérience utilisateur, la personnalisation et simplicité d'utilisation de la plupart de fonctionnalités de l'outil.

Cons

La tarification du logiciel reste élevée, et son principe de licence bridée ou semi-bridée est assez frustrant.

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Simplicité d'utilisation et marketing automation

Review Source

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