# Page 31 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 31 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 751-775 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG SHAWN G. Managing Director Real Estate Used the software for: 2+ years ### "Getting started with HubSpot" April 4, 2024 5.0 It's been a good experience. The few times I've had questions that were not answered in the FAQs, the support was able to get an answer in a reasonable amount of time. Pros It was easy and straightforward to import my contacts from another system. The integration of my calendar with the appointment setting and note tracing is great. Cons It does WAY more than I need it to and that can be confusing at times. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I outgrew MailChimp. I started needing more functionality. Review Source Thomas K. CRM Consultany Information Technology and Services Used the software for: 2+ years ### "Best all-round B2B crm" June 23, 2022 5.0 I have implemented HubSpot for multiple companies and has always had the functionality the companies needed. Pros Very thorough knowledge base. Easy to setup and maintain. Cons Certain features like workflows require an upgrade and can be expensive for some SMBs. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) HubSpot is much easier to maintain and total cost is lower Review Source RG Ruben G. Realtor Real Estate Used the software for: Less than 6 months ### "A solid CRM if you're able to learn the software" May 14, 2024 4.0 I like the software. It takes time to learn the movement and the system but once you have it created, it works well. Pros It has all of the features you're looking for in a CRM. It can be advantageous to use this program for your client base. Cons It wasn't the easiest to work with this software from the get-go. It's possible that my patience is low, and that I wasn't able to understand the system. Switched from [RealOffice360](https://www.capterra.com/p/176934/RealOffice360/) I wanted to try out this software, I ended up having to switch back to Real Office Review Source VR Verified Reviewer Senior Director of CRM Health, Wellness and Fitness Used the software for: 2+ years ### "Good tool for smaller companies, even in B2C" November 20, 2023 4.0 Pros Tool was easy to use, easy to navigate, worked well for us in a B2C setting. Cons Analytical functionalities could be better, support wasn't great (we weren't \[saying extra for it though) Review Source SV Stephanie V. Contracts Renewal Manaer Publishing Used the software for: 2+ years ### "Very helpful in organizing your database & keep working on your leads!" September 6, 2022 5.0 Over I love using hubspot as it makes everything easier since it can integrate with a wide variety of different software. So if you are using a different system for another purpose, you can integrate them with Hubspot and everything will be in one place. Pros I like how we can organize things by creating different pipelines depending on the type of leads we get. This helps me and my team prioritize what needs to be done first. How you can filter them based on create date / owner makes it very helpful as well. Cons Some workflows do not work one day then will get resolved then do not work again. There are bugs that need to be resolved to keep this from happening. Review Source Andrew B. Brand Designer Computer Software Used the software for: 1-2 years ### "Best CRM and CSM Available" November 26, 2018 5.0 Pros The website builder is phenomenal. As a designer, I feel zero limitations. Hubspot allows me to create user-friendly web pages without sacrificing creative control. I've worked with plenty of CMSs and website builders in the past like WordPress, Drupal, SquareSpace, and Wix, and I'd heavily prefer Hubspot to all of them. The email builder is also the best thing I've used in that area. I HATE building emails because you have to code them like it's 1994. But Hubspot does so much of the heavy lifting that I can quickly build templates without having to spend days coding and testing. Cons HubDB is great, but I wish it was a little easier to create filters and searches. It requires more back-end development knowledge than I'd like. I also wish you could reorder rows. The page builder is so good, that it sometimes makes the email builder feel a little clunky... especially with regards to flexible content. That being said, the email builder is still the best thing I've used out there. Finally, as of writing this, a lot of the documentation is a little outdated since Hubspot launched a major update to it's Design Editor this year. Review Source VR Verified Reviewer Communication manager Non-Profit Organization Management Used the software for: 6-12 months ### "Really good software to start but you need SCALE to upgrade" March 8, 2022 5.0 If you're starting off and need a lot of guidance, it's great. If you're a seasoned marketer, you'll need to put down some money to get real results out of it. But frankly, it's one of the best in the market. Pros Easy, user friendly, and really practical to start with because videos, knowledge center and tutorials abound. They also have courses to train users on marketing, social media... while using their platforme so it was great for interns onboarding etc. Cons It get really costly, really fast. The return on investment is definitely worth the investment but you need to a certain level of growth for the update to be worth it. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The free features were more aligned with our needs Review Source VR Verified Reviewer Alliances Manager Computer Software Used the software for: 1-2 years ### "Fantastic Free CRM" June 20, 2018 4.0 I was able to organize all my contacts and accounts. We were utilizing Google Sheets prior and as you can imagine it was not the most efficient or effective. Pros I used the free version of their CRM and it was fantastic! Most CRMs cost a fortune and this satisfied all my needs and didn't cost a penny. I was surprised with all the features and functionality given it was a free product. Not only did it store all my leads along with titles, companies and my notes, but I was able to create custom breakdowns and create different views to sort those lists. I highly recommend this product for anyone with a smaller team but still need to keep track of conversations and pipeline. Cons I could imagine in a larger more complex organization you would have needs this version could be too basic for (plus you would likely need additional seats) but for what I've been using it for, it has been perfect! There was a bit of a learning curve in the beginning while I was setting the system up that required me to go back a fix things multiple times, but that was all user error. I am sure there are great tutorials on their website that could have saved me some time had I utilized them. Review Source AP Ana P. Coordenador de Marketing Public Relations and Communications Used the software for: Less than 6 months ### "CRM bem poderoso" April 16, 2024 5.0 Pros Ainda estamos em período de adaptação com 5 meses de uso, porém a área comercial já conseguiu atingir ganhos iniciais bem interessantes utilizando recursos da ferramenta. Precisamos de mais maturidade para uma review mais completa, até o momento recomendo. Cons Implementação um pouco complexa creio que pela infinidade de recursos, com isso creio que seja um pouco demorado para operação rodar 100%. Review Source CJA Christian Josselin A. Technicien électronique Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Avoir de bonnes relations entreprise-client " July 10, 2023 5.0 HubSpot CRM aide à mieux comprendre les clients et à adapter une stratégie marketing en adéquation avec leurs demandes. Pros La fonctionnalité " Personnalisation". Une amélioration continue du produit Cons Y a pas de système de support central; pas d'engagement à long terme. Switched from [Wrike](https://www.capterra.com/p/76113/Wrike/) Wrike ne propose aucun service à la clientèle. Review Source RG Richard G. Creative Director Design Used the software for: 2+ years ### "The best CRM for SMEs." August 6, 2022 5.0 I'm a small business so my time is valuable. Anything that makes sales tracking this easy is money well spent. Pros Quick and easy to set up. The number of integrations with other SaaS platforms. Cons Would be nice to incorporate colour in form field backgrounds, but that's a minor niggle. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM Easy to use and the highest number of integrations. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Clickup looks nice but tries to be all things to all men. Review Source Carol V. Business Research Assosciate Biotechnology Used the software for: Less than 6 months ### "Decent for what it is, Not the Best CRM Tool" May 11, 2021 3.0 It is good for what it is, however our company did not benefit from their services. Pros The only feature I enjoyed about HubSpot is that it had decent training materials for its features. As other CRM tools, these kinds of programs need robust training and a deep knowledge of the tool before the business can utilize it properly. Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company. Cons Hubspot does not have the right customization features that we need, and we outgrew its features relatively quickly. It did not have the right integration tools for our extensions that we needed, so there was no use for our company to use it anymore. Another issue is that it does get relatively pricey if you need to add a lot more contacts. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We made the switch because Salesforce had the right integration tools and allowed for better customization. Plus, we wanted to get Tableau which is owned by Salesforce so it was easier to stay under the same company. Review Source VR Verified Reviewer Lead Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "Best tool for sales, lead generation & marketing at one place, wonderfull experience!!" November 3, 2022 5.0 Allow to create lead gen forms and helps to track customer journey to filter out the MQL's and SQL's. Excellent platform to manage all the basic marketing tools at one place. We also use for scheduling the social media channels post and check the insights as well Pros Very easy to track leads, workflow of emails, prospects, scheduling social media posts, campaigns, contacts, calls and much more at one place. I love t create customize reports as per different channels and share to client as per required KPI's. Cons Need to import contacts very carefully to track each and everything on place else the dashboards, reporting and all is awesome. Review Source BV Bart V. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "HubSpot is a great CRM tool with lots of functionalities" July 3, 2023 4.0 We've used HubSpot for over 3 years now and use it daily to follow up on deals, track client contact, and look at our sales reporting. Pros You can input a lot of information in your database. On top of that you can create your own additional custom fields. Reporting is also very expansive and gives a clear view of your sales pipelines. Cons HubSpot is not the easiest tool to use. It can do a lot, but has a learning curve for some more advanced functionalities. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Pricing. Review Source VR Verified Reviewer Associate Director of Graduate Admissions E-Learning Used the software for: 2+ years ### "Hubspot CRM used in Higher Education Recruitment" February 13, 2019 5.0 Pros One of my favorite features of Hubspot CRM is the revisit email notification. When a prospective student requests information on our website, Hubspot tracks their IP address. In the future, if they come back to our website, our team is notified with an email alert. The email lets us know exactly when they came back to the website and which web pages they viewed. It allows us to tailor our outreach calls accordingly. Cons Our team has come into issues with templated emails sending through the CRM to gmail or yahoo email addresses. Unfortunately, our emails are sent directly to the promotions folder instead of the regular inbox, so our emails are mixed in with retail emails. When we make our calls to prospective students who requested information, many times if they have a gmail or a yahoo account, they will let us know that they never received the email. It was sent and delivered, they just never saw it because it was lost in the mix of retail promotional emails. Review Source JG Jason G. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Absolutely fantastic crm. Top of the shelf. " October 20, 2022 5.0 Phenomenal crm for 99% of businesses and SME’s. Really easy to integrate into your business and helps you do more than you thought possible. Pros Easy to use. Easy to train people on. Continuous updates from developers and very good customer and support service. Cons There’s not much to dislike. If I had to pick something it would be the pricing maybe. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It outshone the others in a variety of ways. Top of the shelf software. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Mainly the user interface and ease of use. Review Source Moshe R. Director of Sales Computer Software Used the software for: 2+ years ### "Hubspot CRM tracks, reports, delivers" December 5, 2019 5.0 Our entire team is able to use the core product, and add-ons were acquired to address specific user groups (i.e. sales, marketing...), keeping everyone informed and on the same page for any and all prospect and client interactions Pros Incredibly easy to use - from implementation though user interface to customization - excellent support Cons System comes with many built-in defaults that are not customizable, such as field names that are used in reports - this requires creativity in creating new fields simply to bypass the hard coded ones Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Greater customizability Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Prior product required outside expertise to customize as needed Review Source DM Diana M. Administrador Marketing and Advertising Used the software for: Less than 6 months ### "Hubspot es el mejor CRM" September 25, 2022 5.0 Es genial poder contar con un software de este tipo, que simplifica las tareas y hace más eficiente el trabajo, incluso puedo cerrar más ventas gracias al CRM. Pros Antes de conocer el software y utilizarlo, era demasiado complicado tener que copiar dato por datos de cada cliente en una hoja de excel, tomaba demasiado tiempo. Con el CRM de Hubspot, podía hacer muchas tareas implicadas a un cliente en el tiempo que empleaba copiando sus datos. Cons No tengo nada de qué quejarme, todo lo que he utilizado hasta ahora, ha cumplido con lo que necesito. Review Source ZK Zain K. Sales Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Great compared " January 9, 2024 4.0 Most importantly, I need to say their courses are great. I accumulate a lot of data from their insight base—gratitude for your diligent effort. Pros Incredible contrasted with choices like Salesforce. Substantially more instinctive UI. The sales rep had the option to really address questions. Be that as it may, the most noteworthy part was the execution, which gave me admittance to someone hugely capable, who genuinely had quite a bit of knowledge about Hubspot and truly made us ready with it really. We presently depend on it for loads. Cons Following a half year, we accept it is a very basic device to utilize, taking into account its size and primary intricacy. As an extra to the local area-based help, a second-level ticket-based staff backing would have been gladly received. (This is accessible for the paid plans.) This takes away one star from a generally five-star rating Review Source LU Lisa U. Telefonistin Financial Services Used the software for: Less than 6 months ### "Praktisches Tool, mit vielen Anwendungen " June 1, 2024 5.0 Pros Einfache und intuitive Nutzung. Vielfältige Anwendungsmöglichkeiten. Cons Hoher Preis im Vergleich zu ähnlichen Anbietern Review Source José Z. Customer Success Onboarding Information Technology and Services Used the software for: 2+ years ### "reseña" March 24, 2023 5.0 Me ha llevado tiempo aprender pero una vez lo logras es muy potente Pros Versatilidad de adaptación y configuración que se puede llegar a tener. Cons Complejidad de lograr comprender como configurar algunas propiedades Review Source Christopher F. Wholesaler Financial Services Used the software for: 2+ years ### "Keeping track of leads, tracking their activity, marketing automation, automatic reporting." November 16, 2017 5.0 Keep track of leads/customers, track emails to see what is getting the most opens/clicks, completely automate email drip campaigns to drive inbound traffic, etc. Pros Very easy way to keep track of all leads no matter what business you are involved in. We use HubSpot to completely automate our marketing drip process. Simply put together a couple email templates (the software provides recommendations based on what you type) and build a sequence to put all those templates together into a scheduled drip process. From there you can select any prospect by email and start them in the sequence. They will continue to receive the emails you have built out along the timeline you set, allowing you to focus on other areas of your business rather than typing out multiple emails! Cons I wish there was a way for a user to send out a mass email easily to a group of my prospects instead of having to do it one by one. Not a big deal, but just something that would be nice to have for the purposes of prospecting. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Great CRM but poor reporting" November 19, 2023 5.0 Pros I love the simplicity of the use. The UX and UI are great and they have great integrations with 3rd party apps. Cons The reporting of the data are poor. It is very difficult to set it up and understand them in order to generate real business insights. Reason for choosing HubSpot CRM Because of recommendation we’ve got from the industry Review Source AH Adam H. Managing Director Accounting Used the software for: 6-12 months ### "Amazing CRM - Very Impressed" December 28, 2023 5.0 Pros It's very easy to use, and was easy to configure. I'd looked at similar options that were hugely more expensive annually, and needed to be configured by a 3rd party company. Cons A big leap in price from Starter to Standard. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price and ease of configuration in house. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive was very basic and not easily configured to our needs Review Source rR rajarajeswari R. Enrollment Advisor Education Management Used the software for: 2+ years ### "Best Hubspot Software for Marketing and Sales " January 8, 2021 5.0 My overall experience is more than 2+yrs and Features of hubspot is really good and making the call directly from hubspot and recording it , Email tracking every features are good Pros I have been used this Hubspot software more than 2+yrs and I have liked the most is Email Marketing and we can track the mail and Lead stage, life cycle stage is good and Once we communicated to our customer we can record the call so it will be easy for us to followup the client, We can create task based on that we can follow the clients, notes are preferred etc... We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good Cons There is no least in this software but one thing is while we are making calls towards hubspot there is certain issue Review Source Talk to a Capterra advisor for free and get results within 15 minutes.