# Page 33 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is HubSpot CRM the right CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 33 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 801-825 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stewart B. Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "Best CRM Out There!" March 10, 2016 4.0 As a HubSpot Partnered Agency we were already using HubSpots marketing suite. However our sales team were not quite aligned with marketing and were not given insights on the leads that our marketing team had. There was a lot of manual work needed to ensure our database remained accurate and this was sometimes frustrating. With the release of the Hubspot CRM it meant our sales team could work more closely with marketing. Our marketing team could nurture leads to be sales ready, assist a sales team member to a lead allowing sales to be notifed straight away and jump into the CRM with all its tools and insights to help progress the sale. It has been the perfect solution for us. Pros With its gmail integration, our sales team have been able to continue to contact leads as they normally would. When tracked, our emails are recorded within a contacts record in the CRM along with this leads interactions with us, from page views, to form submission as well as surveys completed and events attended, just to name just a few of the available interactions. We can then associate these contacts with any given deal within the CRM. The deals app within the CRM allows us to visually move our deals along a workflow until closed. The beauty of having contacts associated with these deals is that once the deal is closed, the lead then automatically becomes a customers which then allows us to report with a greater level of accuracy. Cons Sometimes the main contact database can take a lot of getting used to. It is as if my screen is sometimes too small for the CRM itself which means I need to scroll a lot of the time. Review Source Benjamín T. Content Marketer Furniture Used the software for: 6-12 months ### "Hubspot is great for people who know their stuff" March 25, 2019 4.0 Hubspot really helped thw company I was working for take off in terms of client engagement. However, I was the one that was using it, so maybe my bosses, which paid for it, were a little oblivious of how good it was exactly. My experience as an individual worker in content and marketing is that Hubspot can work well as both an entry-level solution and sometimes after the company grows as well, but maybe noy that much for extremely large companies. Pros I enjoyed the fact the this software seems to be all about connection to the lead. I enjoyed working with it mroe than I enjoyed working with other CRMs, mainly because it seemed to me like it offered a no nonsense approach to getting sales. Hubspot is for people to know what they're doing sales-wise, and trust me when I tell you that if you master Hubspot, you'll have lots of job opportunities. I enjoyed Hubspot through and through, and I liked how it organized and sorted clients, I would definitely use it again in my own company. Cons Some things about Hubspot, however, I didn't quite enjoy. I felt like when compared to other CRMs Hubspot could be very limited in its scope. Especially because other CRMs today even offer the chance to help you actually get the client's information in a secure way, things like that. However, I am still happy with the product as a whole. Review Source Chris T. COO/Co-founder Staffing and Recruiting Used the software for: 1-2 years ### "Overall Pretty Solid" July 24, 2021 4.0 Pros I like that it is expensive and you can have up to 5 email templates on the starter plan Cons I feel like sometimes I move too fast for the software. For instance, I have a filtered list of leads and I update a property that is supposed to filter out a particular lead, it takes too long to update and I will see the contact still on my list I'm working through. Also, if I go into a specific contact record and delete them, HubSpot will unfilter my list and I have to go back and select up to sometimes 4 filters again. Very annoying. Review Source VR Verified Reviewer Director of Marketing Medical Devices Used the software for: 2+ years ### "Comprehensive Tool for Marketing and Tracking" October 15, 2018 5.0 HubSpot CRM has allowed us to reach a larger audience, and then better understand that audience through analytics. The software has made it faster and easier to tailor messaging and focus our attention on activities that drive the most results. Pros It allows me and my small team to accomplish a lot of tasks all in one place, and then track the results of our efforts. Prior to having this software, we needed at least 4 other platforms - none of which talked to eachother - to get the same things done without the ability to track them all together. This is a huge time saver, and money saver, since we can evaluate results easier and faster. Cons I wish I had the time to really understand all of the benefits the software offers. The company provides amazing educational resources, but I feel that I'm only using 75% of what I could be because I can't seem to make the time to dive deeper into the material. With that said, it's more of a problem with me than the software! Review Source Aspen B. Account Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "HubSpot Makes Selling and Collaboration Easy!" October 18, 2019 4.0 Great so far! Has increased collaboration and touch points of leads and accounts due to ease of use and accessibility to all users. Pros I love that the CRM comes free with any of the other resources. I originally purchases the sales engagement package and storing and sending emails and templates from outlook is so easy, and makes it easy to collaborate and get feedback from others. The CRM is easy to use and I love that it has a Persona section, this is the new way marketing and sales are headed. Cons Sometimes the add-in causes my outlook to crash. This may be an issue with my computer or the program. The customer care also is not good for my subscription, only chat no phone. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Pricing and features. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) We still use Keap but are trying to fade it out, ease of use is not there and Keap does not offer all the features we need or are looking for. Review Source MA Mohamed A. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM For SMEs" January 8, 2024 4.0 Great system, easy to use, you can set your pipelines and design your workflow in simple clicks. Pros It's a powerful tool that streamlines the operations between all departments. Cons It is a little bit costly, and the integration with 3CX (telephony system) is missing the recording files to be synced inside the contact details page. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Simplicity, and easy to use and setup your functions / workflows Review Source Felipe L. Ceo Design Used the software for: 6-12 months ### "CRm incrível e com ótimas funciolidades " April 30, 2023 5.0 Eu adorei o HubSpot adorei a sua interface e está funcionando com a minha empresa Pros Gostei da interface para o usuário, e da mobilidade do aplicativo Cons Acredito que poderia melhor a velocidade das buscas por palavras Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing HubSpot CRM Gostei da da interface simplificada, isso ajuda bastante aos usuários Review Source VR Verified Reviewer Business Development Management Consulting Used the software for: 1-2 years ### "One of the most robust CRMs on the market" March 3, 2022 5.0 I love this CRM and I have now started using it more then my previous favorite which was Zoho CRM. Anytime I onboard someone now, they are setup on this CRM because its easy to do. Pros I like the integration with Gmail the best. Besides the regular CRM functions, this saves so much time and is so convenient I love it. It allows you to easily setup new contacts and tracks correspondence all from initiating a gmail email. Cons Its so robust that you can get lost in its many features and so sometimes finding like the basic things can be a but daunting sometimes. Like adding new team members, I have to use the search bar to find this feature because it isn't out in the open area Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I was referred to it by one of my salespeople and decided to check it out Review Source Thomas S. Owner Marketing and Advertising Used the software for: 2+ years ### "I can't think of anything better!" January 4, 2024 5.0 Pros I absolutely love HubSpots's CRM, it's many integrations, and it's ability to make marketing fun. The HubSpot Academy is also incredible and constantly updated. Makes learning the tools fun. Cons It gets expensive the more contacts you add, but business should technically be growing then too, right? Review Source VR Verified Reviewer Architect Computer Software Used the software for: 2+ years ### "The most useful CRM in my experience" December 17, 2020 5.0 I have created the category templates for my company. Basically, I set all layouts based on our company work flood and steps. Pros Simple user-interface makes this software easy to operate our client information and task list in our team. Cons Actually, sometimes it takes a long time to open the client page from the main client list. But not bothered a lot. Reason for choosing HubSpot CRM Zendesk Review Source MS Mohamed S. Social media manager Marketing and Advertising Used the software for: Less than 6 months ### "Un outil de gestion tout-en-un puissant mais complexe" February 13, 2023 5.0 En utilisant HubSpot CRM, j'ai été impressionné par la puissance de l'outil tout-en-un, offrant une vue d'ensemble complète de l'activité de l'entreprise. Cependant, j'ai également rencontré des difficultés en apprenant à maîtriser toutes les fonctionnalités, ce qui a pris du temps et de l'effort. Bien que la version gratuite soit satisfaisante pour la plupart des besoins, j'ai été frustré de ne pas pouvoir accéder à toutes les fonctionnalités avancées sans passer à la version payante. Malgré ces inconvénients, HubSpot CRM reste un choix solide pour les petites entreprises qui cherchent à améliorer leur gestion de la relation client. Pros \- HubSpot CRM est un outil tout-en-un complet qui permet de gérer efficacement toutes les interactions avec les clients, depuis la prospection jusqu'à la conversion.- Il offre une grande variété de fonctionnalités telles que la gestion de contacts, la gestion des ventes, le marketing automation, la gestion des tâches, etc.- La plateforme est entièrement gratuite, avec la possibilité de passer à une version payante pour accéder à des fonctionnalités avancées.- L'interface est claire et bien définie, avec une vue d'ensemble facile à utiliser pour suivre les performances de l'entreprise. Cons \- L'utilisation de HubSpot CRM peut être complexe et nécessite une certaine courbe d'apprentissage, en particulier pour les utilisateurs novices.- Certaines fonctionnalités avancées, telles que la segmentation et la personnalisation des e-mails, sont réservées à la version payante.- Le support client peut être prêté à répondre aux demandes d'assistance. Review Source RE Ralph E. Digital Marketer Information Technology and Services Used the software for: 2+ years ### "Hubspot CRM Review" November 6, 2019 5.0 It's been great so far. Pros 1\. The number one thing I love most about Hubspot CRM is the ease of use. The interface is so clean and intuitive that it's very easy to grasp even as an absolute beginner. You have the features laid out at the top of the page where you can easily access all the features it has to offer without too much clutter that destroys the user experience. 2. The process of creating forms to capture leads from your websites is pretty straightforward and the templates are nice too. You can just select the kind of form you want, either pop up or regular type and you design what you want. 3. The convenience with which you can integrate all your communication channels into one inbox, we are talking about emails, responses to forms, Facebook messenger chats, and you can even create bots to qualify leads, all in one place. 4. Your funnel processes become more efficient because you can do almost everything from acquiring leads to finally making a sale, all on one platform. For example, you can create landing pages and get leads, import the contacts of your leads, send marketing emails to your leads, schedule meetings with your leads, all on the same platform. 5. I like the fact that you can manage all your ad campaigns for Facebook, Google, Instagram, and Linkedin. 6. Easy integration with WordPress, Zapier, Crisp, and Gmail. Cons There isn't much to complain about, I would just expect more integrations with more popular software, apps, and CMS's other than just WordPress, for example, Processwire and MODX, that you can just use as plugins instead of manually adding codes. Reason for choosing HubSpot CRM Ease of use and features. Review Source VR Verified Reviewer Especialista en Marketing Information Technology and Services Used the software for: 1-2 years ### "Excelente CRM que te interconecta todo" October 12, 2022 4.0 Pros Te ayuda mucho a captar leads online, tienes centralizado en un solo lugar los datos de tus contactos y puedes revisar todas las interacciones. Hacer campañas específicas. Cons Es caro, y alguna funcionalidades difíciles de implementar. Es Dificil ver buenas analiticas de las metricas. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source LM Lemogang M. Logistics Settlement & Analysis Controller Financial Services Used the software for: 1-2 years ### "One of The Best Financial Service CRM" January 19, 2023 5.0 HubSpot is great for any financial sector. Its Sales Hub solves problems by reducing errors and mistakes. I spent less time involved in making reports and updating excel sheets. I would recommend it to anyone who wants to run an organization efficiently. Pros Hubspot helps with keeping track of all your sales. It's a complete CRM software that caters to marketing, data management, and the overall running of the organization. It helps increase the whole sales approach with filtering features that make analysis easier. It helps with management, which results in fewer errors and wasted time. The interface is user-friendly and very easy to learn. Unlike other software companies, HubSpot has an excellent customer support team to help with queries. It's a great tool for any sales development rep, and I've found it most helpful to customize my tasks by queue and set notifications to alert me to tasks as they arise. Cons There is not much to hate. Although I must mention the price can be slightly lower. So the software is accessible to everyone who needs it. Using third parties is time-consuming and exhausting. Improvements to the quotation feature would also be helpful. Review Source VR Verified Reviewer New Business Consultant Marketing and Advertising Used the software for: 6-12 months ### "HubSpot for sales isn't ideal, but it works" January 31, 2020 3.0 The overall experience using Hubspot is alright, once you get past the (painful) learning period. It's really comfortable how smooth it is to collaborate with our marketing department, and I think the whole lead generation team in our company is quite happy with the platform. I personally, from the point of view of a salesperson, would prefer a salesforce type of solution over this, but I manage with it. Pros Email tracking is fluent, the collaboration between our marketing and sales departments work really smoothly on Hubspot. Cons I find Hubspot lacking a lot of key features for a sales department, the whole structure of contacts and companies is obviously directed to marketing departments instead of sales departments. I'm used to salesforce, and without a doubt would always pick salesforce over Hubspot due to the whole structure of information, accounts, contacts, lead funnels, pipes.. everything regarding the use of the tool strictly from a sales rep's or sales exec's point of view. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Our company made the switch because HubSpot has more features and especially for the marketing team. Review Source ÓC Óscar C. CMO Retail Used the software for: 6-12 months ### "Un CRM todoterreno" September 5, 2023 4.0 En una empresa como Bike Ocasión, donde la mayoría de las conversiones son asistidas por el equipo comercial desde la captación de lead en ecommerce, marketplaces, etc., Hubspot CRM soluciona la organización y coordinación de leads, nurturing, proceso comercial a conversión, métricas y remarketing a no convertidos. Pros Cuando te adaptas a su UX, es una herramienta ágil, un buen aliado en el 1to1, una plataforma que permite mucha conectividad con otras y un buen monitor de KPIs. Cons Tiene algunas features que están más pensadas para B2B que para B2C. Hay funcionalidades que esperas que no dependan de código, pero, finalmente, tienes que construírtelas tú mismo. Reason for choosing HubSpot CRM Por la relación features/precio, y porque solucionaba necesidades que otros CRM no pudieron solventar. Review Source LR Lydia R. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "Great Saas as long as the integrity of the data is maintained. " December 9, 2023 5.0 Pros A means of checking and flagging contacts haven't been communicated with, in last 3/6 months Cons Having to add contacts before one can make a phone call from HS Review Source AL Alex L. Web/Graphic Designer, SEO Internet Used the software for: 1-2 years ### "An easy-to-use customer relationship management tool" November 23, 2021 5.0 This CRM is amazing. I was looking for a CRM that could be used by my team to better manage our leads and contacts and I found this. With this CRM you can manage your leads and their contact information, track your outreach to them, organize your sales pipeline, and more. Pros HubSpot CRM is a free CRM tool that is a little different from a lot of the CRM tools out there. It is really easy to get started with and is a great way to manage your clients, contacts and leads. It is a very smart CRM that has a lot of features that make it easy to manage your contacts and tasks. It is a great CRM that is easy to use. I highly recommend it. Cons If you require some extra advanced features, you will need to pay the pro plan, but for startups it is a great option. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Price Review Source GF Gary F. Sales Ops Business Supplies and Equipment Used the software for: 1-2 years ### "Hubspot ROCKS!~" November 10, 2023 5.0 Pros The UI is hands down easier on the eyes and the ability to customize everything, makes HS a game changer and a half! Cons Honestly, I have not found anything that I don't like about HS. Review Source Jasmin L. Organizational Development Specialist- Internal Accounts Retail Used the software for: 2+ years ### "HubSpot is the heart and soul of our company. " October 23, 2017 5.0 Pros HubSpot offers a variety of tool for everyone. Even if you've never ventured outside of email marketing, HubSpot can guide you through the process of learning other inbound marketing techniques to truly help grow your business. There support team is the best I've seen in years of CRM software. Our organization used salesforce as a tool for engaging with leads, and there was nothing worse than having to get in touch with their support team. HubSpot is just the opposite. There are friendly people that pick up the phone in just seconds, and can point you in he right direction. Their guidance is clear and they are easy to understand. Best software ever! We are never going back! Cons It takes some time to get to know the ins and outs of the software. But no need to worry because HubSpot offers training sessions for its members to learn the skills they need in order to succeed. Review Source VR Verified Reviewer Digital Marketing Environmental Services Used the software for: 2+ years ### "Best CRM tool on the market. Inbound Marketing at its best!" November 12, 2019 5.0 We purchased the tool to keep all of the contacts in one place and to help the sales team members be able to track all of their deals. Pros HubSpot CRM was acquired by our company about 2 years ago in order to keep an ever-growing list of our clients and leads in one place. We're able to assign contacts to various members of our sales team, create custom properties, integrate the tool with other important software and apps but most importantly be able to track all of the progress right within the tool. We love the dashboards and reports feature, the integration with the Google calendar (direct scheduling options) as well as the file manager where you can store all of your files and pictures. Cons HubSpot does get expensive. The CRM itself is free to begin with, but once you need access to more templates, contacts and other premium features the price can go up exponentially. Also, you have to pay for each user. Review Source GA Geoffroy A. CSM Computer Software Used the software for: 2+ years ### "Hubspot est un outil crucial à un support client performant" May 12, 2023 4.0 Un super outil dont la force de diversité ne tend cependant pas toujours vers la simplicité Pros Nous utilisons Hubspot pour plusieurs domaines : le support client, l'onboarding de nos clients, le suivi de leur cycle de vie, et le blog. Sur le blog nous conservons et écrivons de nombreux articles permettant de guider facilement nos clients et les reconduire en quelques clics vers une réponse adaptée. Cons HS tend à bcp se développer au détriment d'une simplicité d'utilisation. L'outil reste donc adapté uniquement pour les sociétés comptant une dizaine de collaborateurs à minima. Review Source OF Osman F. Marketing Support Manager E-Learning Used the software for: 2+ years ### "Hubspot a safe bet for CRM" March 27, 2026 4.0 It is a good CRM and for the value that it offers, for any company that doesn't know where to start hubspot it is a safe call Pros For the CRM part of hubspot it offers a good platform that allows to keep track of our leads and where they are in the funnel Cons It hasn't been too much improvement on the UI which it makes to have a rustic feeling when using for the first time Switched from [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Functionality and customer support was very limited. Review Source GD Giovanni D. ICT Application Specialist Real Estate Used the software for: 2+ years ### "Vantaggioso" April 19, 2023 4.0 My personal experience is very positive. So in this way I think that is a great CRM for the company. Same about the Marketing and service side. Pros You can have monitoring on high level and setting all features based on company necessity Cons It would be great if Hubspot take the possibility to manage superadmin settings and view Review Source VR Verified Reviewer Dev Advocate Telecommunications Used the software for: 1-2 years ### "Nice CRM - For big compagnies" November 27, 2023 5.0 Pros The CRM is really very important and covers a lot of needs. It includes all the necessary features. Cons The CRM has almost too many features and one can get lost in the myriad of pages. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.