# Page 34 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 34 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 826-850 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Dev Advocate Telecommunications Used the software for: 1-2 years ### "Nice CRM - For big compagnies" November 27, 2023 5.0 Pros The CRM is really very important and covers a lot of needs. It includes all the necessary features. Cons The CRM has almost too many features and one can get lost in the myriad of pages. Review Source Daniel B. Marketing and Project Manager Writing and Editing Used the software for: 2+ years ### "HubSpot CRM saved my company" February 13, 2019 4.0 I was just using email and Trello to communicate with customers and track jobs. Since, I changed to HubSpotCRM, my job has become much easier and I can spend more time editing and less time dealing with editors and customers. Pros Hubspot CRM is so easy to setup and get going that any small business owner, entrepreneur, or solo-preneur would be remiss not to use. it Its so easy to communicate with customers and segment them, offer deals, etc... You really get an overview of your company's communication with the customer, so its easy to manage over communication issues. Cons I wish that the CRM system could also function as a kind of portal for customers as well. I have an editing and writing company and it would be really useful if customers could access previous job files and invoices. There's plenty out there that can do this, but integrating it for small business owners who are using WordPress seems a worthwhile endeavor. Review Source TH Tommy H. General Partner Real Estate Used the software for: 2+ years ### "Intuitive and powerful" January 6, 2024 5.0 Been using multiple modules within Hubspot for years. From opportunity management, to marketing emails, to workflow automations, to contact management. It's all been super easy to learn, implement, and use. Pros Things just work seamlessly and it's intuitive to learn and use. Having used Salesforce and a few other CRMs, Hubspot is soooo much easier and delightful to use. Cons They really give you a good teaser for features in higher tiers, and then you gotta upgrade to access those feature's full potential. Hard to blame them though. Reason for choosing HubSpot CRM The ease of use and the customer support Review Source PC Paolo C. Business Development Manager Facilities Services Used the software for: 6-12 months ### "Definitely a requirement if you wish to run an efficient business, with tracking for success!" March 20, 2019 5.0 I'm able to track whether or not my salespeople are performing. I'm able to see whether the clients are actually reading e-mails, and retroactively see the interaction history from a centralized data source instead of having to sift through the gmail inboxes. In general it has made work so efficient, that we have less client miscommunications, less missed leads, and TONS of data for us to look at for us to see how to grow the business moving forward. Pros Hubspot is so flexible and customizable that I can modify it in anyway that I want for my business unit in the company that I'm managing. With its many integrations with other applications like Zapier and Toky, I am able to track data across all of my team, and see precisely how they're performing, how well they're closing, and also backtrack their client interaction history to see how well they service our customers! Furthermore, as a CRM software, we have all the data we need with our clients. Contacts are automatically zapped into the system via Zapier integrations, and I'm able to automate most of the client data to automatically fill themselves out according to instances. I can track where all my traffic is coming from, and it helps lower my marginal CPA for my digital marketing campaigns because I know which channels to pump money into. Definitely a very flexible software. Cons Because Hubspot is so flexible and is able to do so many things, it also takes some time to be able to learn how to use it efficiently. Even with their on boarding support, there's so much the program can still do for you that the people don't cover. It's up to you to try and see how you can make Hubspot work for you. Review Source Ozan Emrah Ç. Technical Sales Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Limitless Software for Lead and Sales Management" July 1, 2022 5.0 It is an amazing experience for sales management. We are able to track sales performance and get many customizable reports. Pros It is an amazing software for lead and sales management. We can easily create contacts, integrate with Gmail, and track sales. Cons It has too many features which are very helpful for our business. On the other hand, it is very easy to get lost between these features. We are still discovering new features which were always there, but are hard to discover. Review Source VR Verified Reviewer It specialist Education Management Used the software for: 2+ years ### "one of the Best CRM software " March 14, 2023 5.0 Organize client data .. sending email for target clients ..shecudal tasks ,call or email Pros Easy to use and deal with data , organize clients, client page show all info you look for to following up & integrated with website Cons You should to customize dashboard to show you the spefice data you regularly use Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) To integrate with my wordpress website Review Source LE Layal E. Hubspot Administrator Computer Software Used the software for: 2+ years ### "The CRM you need!" March 21, 2023 5.0 Pros What I like the most about Hubspot is that it's the only CRM you need, as it has features that cover the Marketing, sales, Service and customer side of the business. In addition to that it integrates with most of the top tools in the market, making your life easier. Let's not forget how user friendly it is and their chat support is just top-notch! Cons I don't think there's anything I dislike about Hubspot. Review Source TB Tony B. marketing director Construction Used the software for: 2+ years ### "CRM is my assistant that is always reliable " June 9, 2022 5.0 We love almost everything about this platform. From ease of use to the ability to store contacts and retrieve them when we need to is imperative in our business Pros To be able to look back and see notes and the information for the client that I am looking up is really important to me and my staff Cons when I do the search function for phone numbers it almost never finds what I am looking for. It pulls up nonrelatable information Review Source VR Verified Reviewer Sales & Marketing Manager Computer Software Used the software for: 2+ years ### "Awesome easy-to-use CRM let down by customer support & sales" October 13, 2022 4.0 Day to day it's great - just be sure that your subscription level has all of the features you need and get that price locked in. Pros Being able to integrate website forms, workflows, and deal pipelines is easy to do and provides real day-to-day value to our business. Cons Customer support seems to rely on forums and feature requests/bug fixes go long ignored. Account management has also been poor - thy changed our pricing (over 50%) with nothing more than an email notification! Review Source Brittany M. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "HubSpot is helpful and the training videos are super helpful. It does get glitches often" April 13, 2018 4.0 This has helped me reach out to many clients. the tools help me manage my time much better and work SMARTER, NOT HARDER. I look forward to using this software for my personal side business as well. Pros I like that Hubspot has a sense of humor, it helps make this easy and fun to use. Snippets and templates and sequences are so helpful! Even when there are issues, your team handles it very quickly and we're back to work in no time! Cons You can't see info for your contacts if you're in the deals section. phone connectivity is spotty - it randomly stops working often. Review Source Response from HubSpot April 19, 2018 Hello Brittany! We really appreciate you taking the time to write this review - it is great to hear that you find the software to be not only helpful, but also fun! I personally love the snippets and templates tools so I am glad to hear that you do too! As far as the glitches you have been encountering periodically - when these do occur do you typically find that you call into Support or will file an email ticket? If you do both do you have a preference? If you think of any other comments or concerns please feel free to send them our way at the email provided. Thank you again for taking the time to write this review Brittany! MS Margot S. Operations Manager Education Management Used the software for: 1-2 years ### "Hubspot Review" February 23, 2022 5.0 Apart from not being able to split organizations it’s truly the best CRM system on the market. Pros Hubspot is a CRM system on steroids! We can manage sales, marketing and customer service in one package! Cons Not being able to split organizations. We have two separate businesses but we aren’t able to join them and use HS for inbound emails. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HubSpot CRM Better features, easy to use! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) It’s only offered us basic ticketing functions and chat settings. With HS we are able to do everything under one roof. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "A Very Solid CRM" December 6, 2019 4.0 HubSpot was a great tool when I used it. I have since moved to a company that invested in Salesforce but HubSpot will be by #1 recommendation for anyone who needs a great CRM with an amazing list of features. There are still some bugs to work out and it's not yet at the Salesforce level, but if you need a great CRM with useful features that doesn't need hours of training, use HubSpot and you won't be disappointed. Pros Hubspot is a great CRM for those to get started building brand equity with customers and prospects. The platform is very user-friendly, specifically for those getting started. You can enter tasks, reach out to your targets or current customers and get detailed reporting on your pipeline and prospects. There are integrations with other apps such as Google Calendar and Slack, which is a great feature. The app is a great tool and is also easy to use. The HubSpot community is fantastic as well. It was easy to troubleshoot any challenges we had quickly by spending a few minutes in their blogs or with a simple Google search. Cons There isn't the extensive customization functionality that there is with a CRM like Salesforce. For some that's a con, for some that's a pro. It all depends on how your company will want to use it. That being said, the cost isn't on the same level with Salesforce either. We used a Google platform for our sync, which made that integration faster and easy but I have heard that other platforms don't sync so easy. Review Source BS Bryan S. marketing Retail Used the software for: 1-2 years ### "Hubspot is horrible run away" September 17, 2023 1.0 Horrible terrible disgust Pros Hubspot features are great but other companies have alot better services and do not steal thousands and thousands from you Cons Hub over sold us their sales agent hit us over the head convinced us to get like 30 users that we never used even closed to that and we had a 9000 quarterly bill, We went out of business and then they sent the company to collections for near 9000 usd you could never talk to someone no one even gave us one phone call before sending the company to collections which I belive is illegal Reason for choosing HubSpot CRM The sales agent was a liar and duped us Review Source BN Brooks N. Director of Business Consulting Marketing and Advertising Used the software for: 1-2 years ### "The go-to option for Sales & Marketing automation" April 14, 2022 5.0 HubSpot is awesome. We moved to it from SharpSpring for our agency and prefer it over more expensive solutions like Marketo, etc. Pros The ability to span across an entire organization, not just what it's capable of delivering for the sales team. Collaboration for Sales & Marketing is key in today's environment. Cons Not much to detract from HubSpot other than the fact that the starter tier doesn't offer automation. At that level, it's pretty much a repository for contacts with some task and pipeline management. Which is fine if you only care about the CRM side. However, the power of HS is in it's ability to be a force multiplier across departments. Review Source Sanjay P. SDR Computer Software Used the software for: 2+ years ### "HubSpot Review " February 3, 2023 5.0 Overall experience is awesome and i highly recommend. Pros I have been using Hubspot from last 2 years and found it very helpful. I am very impressed with its easy UI and it has options to create workflows inside it so I can easily integrate my further process. Cons I would say, they should improve provide more flexibility in workflows, should provide more triggers in workflow. Review Source MN Matthew N. CSM Biotechnology Used the software for: 1-2 years ### "Fantastic CRM for any team!" April 10, 2024 5.0 Pros I like the customizable elements of HubSpot reporting and analytics. This helps our team have oversight of our client portfolio, ARR, and the value of our accounts. Cons I dislike the lack of customizable sequences in the HubSpot CRM system. There are other tools out there that have more dynamic and conditioned actions in similar tools. Review Source TK Troy K. Director of Sales Marketing and Advertising Used the software for: 2+ years ### "Simple CRM software that automatically tracks emails and leads, but lacks some bells & whistles" May 18, 2022 4.0 This is a strong legacy product offering that should integrate seamlessly into a sales and client management organization at a fair cost. Pros Easily the best integration about HubSpot as a CRM is its automatic contact creation and email tracking. As a CRM, it gets the job done and does have standard reporting and dashboards available for tracking. As a sales lead tool, it also provides the ability to track deals through the pipeline easily. Overall, it's a strong CRM offering for the price. Cons Data parsing is not quite as granular as some competitive products, particularly Salesforce, but this isn't problematic unless your organization specifically needs high levels of data breakdowns on sales. Review Source VR Verified Reviewer CTO Real Estate Used the software for: 1-2 years ### "Hubspot is a very robust free CRM" December 17, 2019 5.0 We are very pleased with Hubspot and the amount of value that it has brought to our business. We will continue to use Hubspot, integrate more of our platforms with Hubspot, and once we are ready, we will upgrade to use some of their other paid products because we are very happy with what we have so far. Pros On the free version, Hubspot has decided to offer an immense amount of features, and a fully functional CRM with unlimited contacts. This allows us to organize our business around our CRM, optimize our workflows, and continue to improve our customizations within the CRM in order to take full advantage of all of the amazing features. It also offers daily, weekly, or monthly reports that can be very useful to analyze. Cons There are still some very simple no-brainer features that have not been included in the filters of the contacts. We have been watching these features on the forums/community for almost a year without any real movement. We are using the best work-arounds that I could find, but the lack of these features still does affect our workflows and performance, if only in a minor way. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) We reached the limit of the free version of our Insightly plan, and we were not convinced that it was the right choice for us to continue using it. Review Source VR Verified Reviewer Conversation Manager Internet Used the software for: 6-12 months ### "Probably the most complete CRM tool in the market" November 19, 2018 5.0 We have completely transformed our technical architecture with Hubspot as the central platform and we have this constant feeling that, while we are already seeing the results and value of the change, there's still a lot of potential we'll uncover from current features and new releases. Pros Hubspot is probably the most complete CRM tool in the market. So far, it exceeds our needs and any time we identify an additional need, we quickly find a way to achieve it in Hubspot. We have implemented the platform across all our countries and each has different needs and teams with different levels of know-how, responsibilities and profiles. Each country is able to use the platform to suit their needs and derives great value from it. Plus, it has an extensive knowledge base - from lessons to how-tos, any question we have can quickly be answered. Cons Lack of useful social media management tools. While Hubspot comes with some social media functionality, it doesn't cover some basic needs like the ability to mention people on Linkedin (maybe because of Linkedin's api limitations), accurate previewing of posts, all options for video posting as available when publishing directly in the channels, listening funcionality only for Twitter. Review Source Prem P. Freelancer Information Technology and Services Used the software for: 6-12 months ### "Best CRM software among i used" September 23, 2022 5.0 Pretty easy use and configure Pros It's webhook and new contact management with tags i integrated it for my clients in Automation to send email marketing and more... Smooth experience Cons It's way behind in in-built automations like active campaign and more Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Get response creates duplicate contacts and error data is not sufficient to find out solution Review Source SH Shawn H. Senior Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "HubSpot Over Everything Else" December 5, 2019 5.0 Once you get to know your way around the CRM with all the functionality it's really easy to use. Take time to get training on all of the functionality and HubSpot does a good job with their training staff. Pros It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done. Cons It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Salesforce was a bit too big for what we needed, with a sales staff of only 4-5 we didn't need to have a CRM like Salesforce. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We were expanding and needed more functionality to track deals and deal stages. Review Source AU Alessandro U. Country Director Marketing and Advertising Used the software for: 2+ years ### "You can't expand your business without using a proper CRM" September 30, 2022 5.0 Now we can manage all the contacts we have and avoid losing precious information. We send an email or call a prospect at the right time. Pros You can write and keep a lot of information about your prospects and clients. We really love the integration with Gmail and the task list. Cons It is not translated into every language and you have to study and follow many courses from Hubspot Academy to really appreciate how it works. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price and feautures Review Source AG Alicia G. COO Management Consulting Used the software for: 1-2 years ### "Small-business friendly—ish" July 7, 2023 5.0 Pros Hubspot is a pretty robust product that's waaaaaay less intimidating to the layperson than more enterprise solutions like Salesforce. It's got all the features and functionality that we need for our sales & business development folks to track important data. Cons The marketing suite feels way less user-friendly than the sales functionality, and throughout the product there are a few things that are nigh-unnavigable without contacting their support team—that said, their customer support is phenomenal, so I've always been able to get done what I've been attempting to do. Review Source VR Verified Reviewer Director of Clinical Integration Hospital & Health Care Used the software for: 1-2 years ### "An amalgamation of all the CRM tools in one integrated solution" September 14, 2022 5.0 Hubspot has been all around a great solution to our CRM needs. The customer support team is phenomenal and they have already made several improvements since starting with their product. Pros The integration that HubSpot provides regarding email campaigns, analytics, professional forms, and KOL tracking has played a huge role in my company's efficiency and success Cons Some of the analytic fixtures have limited ability for customization, but so far this has been a non-issue Review Source VR Verified Reviewer Demand Generation Computer Software Used the software for: 2+ years ### "Intuitive yet feature packed" September 6, 2023 5.0 Pros The tool is super easy to use - gotta hand it to HubSpot's UI and design teams. It does all we need for account and contact management and also serves as our marketing automation platform. When we've had to use support, responses have been quick and helpful. Cons Outages do occasionally happen, which can be frustrating. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.