# Page 36 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 36 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 876-900 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Mayfel E. manager Higher Education Used the software for: 1-2 years ### "alto pontencial para administrar tus clientes" June 26, 2023 5.0 mi experencia con esta app es extraordinaria me encanta la utilizo a diaro ya que trabajo realizando asesoria es mi recordatorio para cumplir con el seguimiento de mis clientes Pros Me encanta la app porque es facil de usar y la encontro como una excelnte herramienta de recordatorio para las gestiones registradas Cons todavia tiene muchas cosas manuales, es muy practica pero deberia automatizar los contactos Review Source BC Bruno C. Marketing Sales Manager Media Production Used the software for: 2+ years ### "Nice tool for business communication" July 17, 2018 5.0 The tool is unusual in terms of use at the beginning. We have gone through a lot of pieces of training and read a lot of documentation, and finally, we have increased the number of customers by to 20 percent thanks to improved communication. The support team has helped us a lot. The program is suitable for marketing purposes only in the most expensive version, all others are only partially designed for that, so consider it when choosing the best one for you. Generally, there are no problems that can not be resolved, so give it a try. Pros "An excellent solution for those who want to keep everything on their eyes. Within this CRM program, you can manage communication, do marketing and collect statistics. Sales managers can monitor at which stage is the process of product promotion, how many deals are concluded, have info on them etc. You can also schedule e-mailing." Cons File storage is a bit complicated. They are difficult to find something using a search engine, as well as to replace files and especially attach them to messages. Emails often do not get to their addresses, therefore, we had to look for other services for correspondence. The interface causes some problems because it is not always convenient, for example, it is impossible to copy the contact information of customers. You just have to type it. Review Source William W. Account Executive Financial Services Used the software for: 6-12 months ### "The perfect alternative to Salesforce for growing businesses" March 6, 2022 4.0 Pros Managing high-volume sales pipeline is much simpler than salesforce. Cons CRM lead management can feel clunky to navigate. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The time and resources to deploy Hubspot are significantly smaller, and more appropriate for our business at the time (pre-revenue) Review Source Yavuz Selim E. Consumer Experience Journey Expert Consumer Goods Used the software for: 1-2 years ### "Necessary but Needs Improvement" August 11, 2023 5.0 Overall, its a product we use daily and it really eases the CRM processes for us. Pros Even though I was on enterprise plan where value for money does not seem very crucial, I know for a fact that this tool is very affordable especially for SMEs Cons While everything moved to Mobile nowadays, I would expect them to have a better app where I can function more. Review Source Prabhakar U. CMO Marketing and Advertising Used the software for: 2+ years ### "Best online CRM" April 9, 2022 5.0 It saves me a lot of time and makes my work easy It also doesn't require too many skills to use this CRM. Pros The best thing is its dashboard and lead management features. Its dashboard is very clean & minimal and easy to use. Cons There is nothing that I didn't like about Hubspot. Review Source JO Josh O. Co-Founder | Digital Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Can't imagine Email without it!" October 16, 2018 5.0 Pros I love the Hubspot sidekick in my gmail and can't imagine not having it, to be honest. Great for tracking opens of my emails and logging communication records for each contact. From a sales/account side it's a godsend. I also like the use of templates and scheduling emails for future sending. I have recommended this tool to many people (clients, etc) so far. Cons One of the biggest reasons I signed up for the CRM tool was the ability to add prospects to my CRM with a click from the prospect's website. The little sprocket icon would always be floating on the side of my browser and if I wanted to add the website/company to the database, I clicked it, it pulled public info about them into one panel, and I added it all to the CRM. This feature has disappeared (I believe because of Europe's GDPR law) and that is a massive disappointment. I've been looking for a replacement ever since that feature disappeared. This might be more for the "Hubspot Sales" product but they all tie together. I also used to be able to search a global database of companies by industry, size, etc and add them to my sales prospecting list but that also disappeared. If I find something like that with similar email features, I will likely switch. Also many of the sidekick features are not available in Gmail mobile, only desktop, which is a bummer. Review Source VR Verified Reviewer Director Architecture & Planning Used the software for: 6-12 months ### "Best free option available" August 28, 2022 5.0 The solution is great and has amazing features for free. It's only when youtr business grows and you need other additional (and paid-for) features) that it could become expensive. So I'd say even if your needs are small now, think about your future needs and see if the cost for those is something you will be able to afford, because at that point switching to another solution could not be viable/easy. Pros I haven't tried all the solutions in the market but I can say that the free version of Hubspot is really good value for... well... free! It gives you amazing features with a great user interface, definately a great place to start for your digital marketing efforts. Great contact and lead management, and the way it handles deals is also really good an intuitive. Cons Being a free solution it can't have many cons. The biggest one I'd say is that when your needs grow and you need to look into more sophisticated or with more functionalities solutions, the upgrade is on the expensive side, and that point you could be so used to Hubspot that switching to anything else could be difficult. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HubSpot CRM It is a free option and it provides nost of what we currently need. Review Source JM Jhara M. Marketing Director Information Technology and Services Used the software for: 1-2 years ### "HubSpot CRM is simple and affordable, and the functionality is great." April 13, 2022 5.0 I'm so impressed with HubSpot that I'm trying to have it deployed across the entire firm! Every chance I have, I spread the word about HubSpot! Every day, it saves me time and allows me to devote more of my attention to selling rather than administration. Pros It's simple to import contacts and build lists based on the sort of contact or connection you've made. This is a great way to keep track of my contacts. I particularly appreciate the fact that I can add additional users so that I can view the chronological history of all interaction points without having to communicate with the employee.. Easily and quickly send emails to particular lists. Cons As a beginner, I had a hard time getting my head around how to use all of the functions. But I was going to try to figure it out on my own because of problems with importing and not seeing all of the information. To begin with, it's a little confusing. Review Source VR Verified Reviewer Digital Marketing Executive Computer Software Used the software for: 6-12 months ### "Hubspot Review" March 20, 2024 5.0 Good proudct, easy to use and manage, a few features can still be improved Pros Good product, it has a lot of functionalities and easy to use. Cons Sometimes it can take a few minutes to load results, it's not instant for some features. Review Source GG Gints G. Head of Marketing operations Design Used the software for: 2+ years ### "Good CRM " October 29, 2023 5.0 Great product, easy to use. 99% of businesses can benefit from it. Pros Easy to use, integrates with pretty much any tech. Great as start solution as you can get pretty far with it. Makes sense to use all your pipeline( marketing , sales, service) Cons Real time integrations with app could be better Review Source Luis Arturo C. Engineering Lead Design Used the software for: Less than 6 months ### "Still considering HubSpot as a marketing tool?" November 13, 2018 5.0 HubSpot has been a great tool to develop marketing content. It has been a great resource to narrow down specific nitches of our business while focusing on marketing and obtaining organic leads. Pros Editing pictures: On the go editing of pictures is a great tool. Design tools: Used to edit webpages and emails is accessible for an audience not fully aware of CSS and HTML coding. Customer support: Both direct access and online help were great resources while self-teaching on how to navigate over the platform and usage. SEO Tips: Tips provided prior to publishing content were extremely helpful, while keeping us (creators) aware of SEO details. Template Marketplace: A great resource to download templates and modules - Im very fond of the modules and the ability to modify them as necessary. Webpage content staging: This tool was fantastic when releasing a new website look - making the transition effortless while being able to keep "old" pages archived. Meta Data Accessibility: Presented in a very simple setting to change. Email Drag-and-drop tool: Awesome tool to easily put together emails while adding headers/pictures and not having to use templates and CSS coding. Cons Blogs / Social Media I found it difficult to coordinate Scheduled blog posts with Social media - with the intention of scheduling all posts (both blogs and social media) before hand. Email Drag-and-drop tool: I recognize this still in "beta" mode Great tool but not currently accessible for RSS and automated emails. Review Source VR Verified Reviewer Consultor Técnico Internet Used the software for: I used a free trial ### "HubSpot CRM" September 26, 2023 4.0 En general la experiencia y prueba de HubSpot CRM ha sido muy positiva. Sin duda si lo utilizas va a mejorar la gestión de las relaciones con los clientes. Tiene una gran facilidad de uso, tanto para aprenderlo como utilizarlo. Ofrece una amplia gama de funciones y es escalable. Pros Sin duda lo que más me ha gustado es la facilidad de uso. Muy intuitivo y sencillo de aprender y usar, incluso para usuarios sin experiencia en CRM. También me gusta las amplias opciones de funciones que tiene. Dispone de todo lo que necesitas para organizar, buscar y enriquecer las relaciones con los clientes. Cons Por poner algún pero, para grandes empresas los planes Premium pueden tener un elevado coste sobre todo si se necesitan opciones avanzadas. En las funciones de análisis existen otros sistemas que ofrecen mayores opciones pero esto es algo que igual tampoco lo necesitas. Review Source Lucas B. Director Information Technology and Services Used the software for: 1-2 years ### "Great CRM with alot of features" May 1, 2024 4.0 Pros We loved that we could use it to not only track sales, contacts etc but also build forms and embed them into our website and capture further leads, along with calendar bookings. Cons Its a beast of a product and there is a lot of features and this can be very daunting. Review Source AG Aleksandrina G. Marketing Specialist Computer Software Used the software for: 2+ years ### "Good marketing platform, 7/10" May 2, 2023 5.0 I like the platform for marketing perposes. I don't think you can find something better on the market right now. Pros I like that Hubspot because offers everything needed for inbound marketing and email automation. Cons Customisation is the biggest downside and you need to know that Hubspot is made for marketing. If you need it for this, it will be great for you. If you need it mainly for sales, then choose Salesforce. Review Source JT Josiah T. Director Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM for all company sizes" June 21, 2023 5.0 The CRM can easily be deployed for a wide range of uses. Pros Hubspot is very scaleable and easy to implement on a low budget. Cons The pricing model always keeps some basic features out of reach until you upgrade your plan. This causes users to always need the next product tier. Over aggressive sales strategy in my opinion. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Hubspot was easier to use and deploy. Review Source PW Phil W. Director, SAP Business Development Computer Software Used the software for: 1-2 years ### "Hubspot CRM - A great value for the money" January 31, 2022 5.0 The overall experience that I have had with HubSpot has been very satisfactory. I have found it to be highly intuitive and has made my job of reaching out to a large number of new prospects quite easy. Receiving alerts as to who has opened emails that I send has helped me zero in on warmer prospects. Pros I use HubSpot on a daily basis to manage the clients and prospects that I work with. HubSpot enables me to easily enter notes of every interaction and set a follow up of what I need to do the next time I reach out. Cons HubSpot has a feature that is supposed to show you visitors that come to your website, but the report seems to provide very little information. I did not feel this feature was very useful. Reason for choosing HubSpot CRM We wanted to start with a low-cost CRM and HubSpot offered a free option that allowed us to use the platform with absolutely no risk. The other factor that led us to choose HubSpot was the ease of use and ability to integrate it with Outlook and ZoomInfo. Review Source RL Rob L. Key Account Manager Information Technology and Services Used the software for: 2+ years ### "Great for Marketing, not that great for sales" March 1, 2024 3.0 Pros Easy to use, they have a good mobile app. Cons Reporting (for sales) is far more basic than other systems eg. Salesforce. Managing duplicates is a real pain and takes a lot of manual work. Setting up workflows is also a little difficult. The functionality around creating sales account plans and stakeholder maps is a nuisance. Not as many pre-built integrations as Salesforce and nowhere near as customisable. I'd say it's a good system for small teams or marketing teams. Review Source VR Verified Reviewer Inbound Marketing Manager Consumer Services Used the software for: 1-2 years ### "HubSpot Used for Sales, Inbound Program Management, Web site Hosting Services" May 30, 2019 5.0 We clearly understand the sources of our online traffic and what content is generating the most attention/form fills/conversions. It covers off the tasks that we were executing in multiple other systems previously and allows us to track all inbound activities in a single system. In addition, it's easy to set-up and post new blogs to our multiple social media sites, complete e-mail blasts, as well as track results. The couple of times I've contacted the help desk, the responses have been prompt and helpful. Also, the online training resources are for the most part useful in helping to understand how to use the basic functionality. It's important to note though that like with all software solutions, it only performs as well as the users who configure and leverage it. Ensuring you have team members who are willing to learn the tool and use it properly (populate data correctly) will dictate the success of the tool for your organization. Pros It is intuitive to use and data is easy to query and update. Tracking of the contact touchpoints helps you understand your customers' buyer journey's more clearly. Cons Although one of the selling features is that you can A/B test landing pages, e-mails etc., it's important to note that you can't use these features unless you are emailing at least 1,000 contacts (as smaller data volumes don't render statistically significant results). So for smaller organizations just building their inbound programs, this functionality will not be usable until they grow to a larger size with a larger contact base. Review Source KJ Kc J. Creative director Marketing and Advertising Used the software for: 1-2 years ### "Best customer relations management software" April 30, 2023 5.0 Pros I love how HubSpot literally integrates with anything making it so easy to track your customers journey and relations making it super easy to upsale products or services, as well as have more frequent returning customers and monitor KPI's. Cons its a bit complex at first but once you get the hang of it, its a game changer for your company Review Source DHC Dennis H. C. Senior Innovation Lead Marketing and Advertising Used the software for: 2+ years ### "An inbound marketing platform for our sales bussines." April 14, 2019 5.0 HubSpot is so helpful for our marketing business and provides us more opportunity to upgrade our product easily on high level. It enables us to build a good relation with clients and customer tracking feature. this tool is so good for stay in touch. customer support service is very potential for us to get solution of our difficulties. Pros HubSpot is a basic optimizer tool for our products and allows us to maintain our products easily. It's a marketing CRM and enables us to make changes in products as requirement of customer. HubSpot is super easy to install and works efficiently. It's all features are helpful for us to manage our products and stay connected with clients. We have all access to customer profile so we can easily track the customer details for further steps. Cons HubSpot is an automation tool for our products and has basic features for marketing but it also have some problems to work with this suit. HubSpot features are bit complicate and tough for new user, in that case new user need more training to get grip on this CRM. It doesn't integrate with other social media apps so it should be integrating with social media application such as, Instagram, Facebook and Twitter which could be more helpful for us to advertise our products. Review Source JC John C. Director of Sales Hospital & Health Care Used the software for: 2+ years ### "Convert to Hubspot CRM for years now" September 14, 2023 5.0 Pros Hubspot is easy to customize and adapt to our company's needs. Works well for any size company from 1 sales person to hundreds. Cons Integrations with the latest tools (GenAI in particular) can be a little lacking. Review Source LF Lars F. Editor Media Production Used the software for: 1-2 years ### "Das beste CRM mit dem ich je gearbeitet habe" April 30, 2021 5.0 Mit dem sehr großen Funktionsumfang geht Hubspot über ein reines CRM weit hinaus und ermöglicht es, Marketing und Sales sehr ganzheitlich zu betrachten. Hervorzuheben ist der gute Support und das gute Onboarding, welches auch nötig ist, um hier erfolgreich zu starten. Dann wird man sehr lange und zufrieden mit Hubspot arbeiten. Pros Hubspot bietet wirklich alle erdenklichen Funktionen, die man so braucht, und es gelingt, diese in einer Oberfläche unterzubringen, in der man sich nach einer kurzen Einarbeitungszeit sehr gut zurechtfindet. Ich liebe es, damit zu arbeiten! Cons Nachdem der Start sehr einfach und auch günstig ist, ziehen die Preise dann im weiteren Verlauf (Mehr Nutzer im System, mehr Funktionen) deutlich an. Aber Hubspot ist sein Geld wert, denn es spart im Alltag viel Zeit und bringt Tools wie Social Media Planung und Newsletter-Versand gleich mit. Review Source VR Verified Reviewer Real estate broker Real Estate Used the software for: 2+ years ### "Bussness essential " August 30, 2019 5.0 Use daily to keep track of clients appointment and all communication and management of deal flow Pros Team collaboration Facebook and Google ads Integration with zapier Free version very comprehensive Deal flow is well laid out Cons Entry level package bit pricey Quite a lot of training to master this product No other social media integration Alternatives considered [Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing HubSpot CRM Got great ratings from capterra Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Want something with built-in email campaigns Review Source MP Mike P. Account Manager Computer Software Used the software for: 2+ years ### "HubSpot my account management assistant." August 25, 2023 4.0 It has solved an issue in-house with our reps being able to see quickly who an account belongs to in order to to avoid muliple reps reaching out to the same clients. Pros Easy to use. Keeps great track of clients and purchases as well as all license renewals.Allows us a quick glance to see if other reps have registered and are working a prospect. Cons Has a tendency to duplicate contacts if they have a Gmail account. Review Source Debra E. Owner Religious Institutions Used the software for: 1-2 years ### "Great Porduct" August 1, 2022 5.0 Pros I like the ease of use. I can import or export my client database without glitches. Cons I had no issues with the product. No glitches whatsoever Review Source Talk to a Capterra advisor for free and get results within 15 minutes.