# Page 4 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4463 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4463) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 4 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 76-100 of 4463 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer AUTOMATION ADMIN Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Tool for Handling Everyday Sales actions!" November 17, 2025 4.0 HubSpot CRM is like a walk in the park for me. It supports me in managing my customer interactions.is a real time-saver through automation, and it's perfefctly for my daily flow. Pros HubSpot CRM is very user-friendly: I liked this a lot - the layout is tidy, and managing contacts or deals is straightforward. Most of all, the automation features are excellent because they save a lot of time. Cons Some of the sophisticated features appear to be limited if you don't choose a higher plan, and the analytics tools could offer further customization for obtaining detailed insights. Review Source AM Anna M. Customer Service Agent Health, Wellness and Fitness Used the software for: 2+ years ### "Compared to other free version, HubSpot still the best choice " April 23, 2026 5.0 Pros I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost any third-party platform. Each time we use a new tool, this allows us to import our contact list from HubSpot. Cons It’s complicated or I don’t know how to do it properly. This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly. Review Source DL Derek L. Marketing Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Hubspot On the Spot" March 10, 2025 5.0 To date, the Hubspot team has been a great partner in review to implementation. They are supportive and willing to go the extra mile to help you get what you need to achieve your end goals. Pros Hubspot offered us a ton of options for customization/personalization that was already built in. Also we were not nickel and dimed like other CRM packages. While you do have to pick add-on modules for your needs past the free trial, that is to be expected. I see many reviews complaining about that. All of them do that. Cons I wish that Hubspot had their own onboarding team instead of having to look for a specialty company. It would feel more streamlined. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Price, function, customization, features, our integration software is not availble in the list, but we did integrate with a 3rd party software which a key decision maker for us as well Review Source Atalay C. Senior Manager, Paid Social and SEM Marketing and Advertising Used the software for: 2+ years ### "All the necessary technical features in one place - no third-party tools needed" August 24, 2025 4.0 Pros My favorite feature is its direct integration with paid platforms. Using CRM data on paid platforms is critical for ROAS. Automatic transfer of leads to Hubspot is also a good feature that is of great importance. Ease of use and simplicity of interface. Cons Prices increase depending on scaling and can be expensive compared to its competitors, which is the only feature I don't like. Review Source LF Luis F. Sales Development Rep Staffing and Recruiting Used the software for: 2+ years ### "HubSpot CRM" June 24, 2025 5.0 The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require higher-tier plans, the core CRM functionality is robust and well-suited for both small teams and growing organizations. Pros It’s simple to get started, even for teams without deep technical expertise. The real-time visibility into the sales pipeline, automatic activity tracking, and seamless integration with marketing tools make it especially effective for aligning sales and marketing efforts. Cons What I liked least about HubSpot CRM is that some of the more advanced features—such as custom reporting, granular permissions, and complex automation—are locked behind higher-tier plans. Review Source Steve P. Head of Sales BD Commercial Real Estate Used the software for: 6-12 months ### "Hubspot CRM" August 14, 2025 5.0 Positive albeit with a steep learning curve. Now very effective and bringing strong ROI. Technically a good product Pros Very functional and feature packed. Allows plenty of customisayion. Has new AI features that are very helpful Cons Steep learning curve and costly for sthird party support. Hubspot support is very strong but can be confusing Review Source CB Camille B. Directrice des Opérations Hospital & Health Care Used the software for: 2+ years ### "Retour d’expérience " February 2, 2026 5.0 Je recommanderais Hubspot CRM à tous ceux qui ont besoin d’un outil pour gérer les données clients . Pros La gestion de la base client est plus facile avec HubSpot que n'importe quel autre logiciel de CRM, et le gros plus, c'est que c'est gratuit. Cons En termes de fonctionnalités, je trouve que c’est largement suffisant. Il autorise assez contacts dans la version gratuite que vous auriez besoin Review Source VR Verified Reviewer Owner Computer & Network Security Used the software for: I used a free trial ### "Terrible Customer Experience - Don't Bother if You're a New Customer" October 8, 2025 1.0 As a business owner exploring a switch from another platform, I was hoping to get some basic guidance from HubSpot. My first impression was incredibly disappointing. First, their calendar booking service was completely non-functional; it just showed a blank screen. When I tried to find an alternative way to connect, I was given only two options: get a demo for a $300 product or use their generic chat/telephone support. All I needed was a simple 15-minute conversation with a human to understand if HubSpot was even the right fit for my business needs before committing time to a full demo. The fact that this isn't an option shows a complete disregard for the customer journey. It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a relationship and understanding your needs, this is not the place. The focus is clearly on the dollars, not the customer. I'll be taking my business elsewhere. Pros A powerful and comprehensive platform. All the marketing and sales tools you need in one place. Beneficial for a small business. Cons Customer Service Broken booking system and pushy sales tactics. They clearly don't care about new customers. Review Source SS Sara S. Business Development Pharmaceutical and Healthcare Logistics and Supply Chain Used the software for: 2+ years ### "HubSpot CRM is a powerhouse CRM tool that deliver greatness." November 20, 2024 5.0 HubSpot CRM has become a pivotal addition to our working tools and has been helping us to keep up with our clients details and interactions. It has given us a very solid working experience interacting with our clients which has allowed us to create a very strong working relationship with all our clients. Pros HubSpot CRM allows us to keep our clients contacts and details well organized making it possible to give every one of them a personalized experience. It has excellent information sharing and conversation tools that help us communicate effectively with our clients during the entire period of doing business. HubSpot CRM reporting functions provide very resourceful reports that allows us to monitor the performance of our interactions with clients and the services we are offering them. Cons We needed access to the premium features but had some financial constraints. They should improve the features available to the low cost plans. Review Source MB Mark B. VP of Sales and Estimating Construction Used the software for: 6-12 months ### "HubSpot CRM" January 20, 2026 4.0 HubSpot CRM helps me keep track of leads, client conversations, and follow-ups without adding unnecessary complexity. It fits well into a sales-driven environment where visibility and consistency matter. Pros The interface is intuitive, and it integrates smoothly with email, making it easy to track communication history and stay organized. Cons Some advanced reportings and automation features are limited unless you move to higher-tier plans . Review Source LC Luke C. Operations Director Marketing and Advertising Used the software for: 2+ years ### "Excellent CRM and Integrations" February 27, 2025 5.0 Excellent overall. I feel like they have taken care and pride in building the software to appeal to multiple skills. Pros Hubspot had great features even on a free plan. The more I upgraded, the more automated the software became. The ease of use with the CRM was great and I loved how HubSpot was able to integrate seamlessly with other software. Cons I was not a fan of the email marketing as it was extremely expensive for what it did. Alternatives considered [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing HubSpot CRM I found HubSpot to serve as a CRM a lot better. There were a lot more features with HubSpot Review Source AP Alexandra P. Retirement Plan Consultant Financial Services Used the software for: 6-12 months ### "Simple, user friendly, does the job well!" April 7, 2026 5.0 Pros I've been using HubSpot for over a year now, and honestly, it's been really easy to get the hang of it. I'm not a super technical person so the layout to me is really nice and easy to navigate. Cons The advanced features are a little more harder for me to navigate, but the basics are super easy. You may just have to dive deeper to get to some features you may needs for you company. Review Source NJT Nusrat Jahan T. Customer Service Associate Consumer Services Used the software for: 1-2 years ### "Easy, Clean, and Great for Organizing Work" November 23, 2025 5.0 Overall, HubSpot CRM has been a really helpful tool. It keeps all my contacts, emails, and tasks in one place, and the layout makes everything easy to understand. It’s reliable, beginner-friendly, and great for staying on top of daily follow-ups. Pros What I like most about HubSpot CRM is how clean and easy the interface feels. It’s super simple to track leads, manage tasks, and follow up with contacts. Everything is organized neatly, and the automation tools save a lot of time. Cons Some advanced features require upgrading, which can get pricey. A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs. Review Source ML Matt L. service coordinator Construction Used the software for: 2+ years ### "reliable and effective " June 18, 2025 5.0 It is one of the best tools we use. its simple effective and never seems to crash, if there are ever issues they are very short and you are kept updated on the progress. Pros Its very intuative and reliable. the reminders for tasks are very usefull and we are constantly loading our crm with information and it continues to allow us to with no backlash. Cons the filter function on the search is a bit clunky. if you try to search using a different filter the intuative vibe bottoms out a little and the searches are not easy to operate. Review Source AB Antoine B. Account Executive Computer Software Used the software for: 1-2 years ### "Notation Hubspot" June 25, 2025 5.0 Expérience très positive : HubSpot CRM est intuitif, centralise efficacement les données et optimise le suivi commercial au quotidien. Pros J’ai apprécié l’interface intuitive, la centralisation des données clients et l’automatisation des tâches, qui facilitent le suivi et la gestion des opportunités. Cons Certaines fonctionnalités avancées sont payantes et l’intégration avec d’autres outils peut parfois être complexe à configurer. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Nous avions besoin d'industrialiser des process et de pouvoir aller plus loins dans l'usage. Review Source TL Tom L. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Complete sales and marketing tool for small B2B technology provider" May 21, 2025 5.0 Absolutely essential tool to our business, manages customer relations and overall sales and marketing performance. Pros Simple to use, but can build complexity in to support the business requirements - we've ultimately started quite basic but are now expanding our use of the tool from sales and marketing into finance and customer service/experience. Cons Can hit paywalls quite quickly and regularly the more features you use - cost of using the tool and therefore exponentially grow. Also sometime come across simple functionality the system doesn't support (but very much feels like it should!) Review Source VP Vikas P. Director Computer Software Used the software for: 2+ years ### "Amazing value and great free tiers across the product." February 22, 2025 5.0 The free plan has more than enough to be a capable CRM Pros Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and Pabbly Cons Outside of the free tier the pricing gets very expensive Alternatives considered [Plutio](https://www.capterra.com/p/179406/Plutio/)[Agiled](https://www.capterra.com/p/206203/Agiled/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM Hubspot is legendary; everyone knows of it, and it integrates with so many other Apps. Review Source AQ Anthony Q. Customer Support Specialist Computer Software Used the software for: 2+ years ### "Hubspot is overall great!" March 2, 2025 4.0 My overall experience has been great. While I have been on the receiving end of some service disruptions, Hubspot makes sure to communicate that an issue is actively occurring. Pros I have like workflows the most within HubSpot. They have been lifesavers for our current customer support/success operations. Allowing us to easily have contacts enrolled into a workflow that does an action. It has allowed so much flexibility and Hubspot is constantly refining workflows, adding additional features. Apart from the generic contact and company management and tracker side of Hubspot. Workflows has the been the most impactful. They do also have a great amount of integrations! Cons Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work. I do believe that the reports could grow more. Unless I am missing something, it would be very nice to be able to factor office hours within the reports and myself and my colleagues have been unable to find out how to make that happen. Doing so would give us accurate reports across the board. Review Source LF Lucas F. Head of Sales Computer & Network Security Used the software for: 2+ years ### "Full-Service CRM" February 24, 2025 4.0 It really provided me with everything I need. It's a very complex, but also flexible product. Pros It's a very complete CRM package with lots of opportunties. Cons It can be complex to set-up in a correct way. Building the right "Hubspot foundation" to work on for the next several years is very important. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) More features are provided by Hubspot compared to Pipedrive. Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Ich liebe HubSpot " October 9, 2025 5.0 Pros Übersichtlichkeit, intuitive Handhabung, Verknüpfungsmöglichkeit mit allen weiteren genutzten Tools, Kurse, KI von HubSpot Cons Ich arbeite sehr gerne mit HubSpot - einzig störend finde ich manchmal, dass sich die Oberfläche aktuell häufiger ändert Review Source TG Tim G. Customer Service Executive Civil Engineering Used the software for: 2+ years ### "Assist us in follow-ups with clients." July 9, 2025 5.0 There are minimal delays in communication now and customer data stays clean, much-needed when managing residential and commercial accounts at the same time. Pros HubSpot CRM, it helps me to easily log all customer interactions, and to know where each lead is in the pipeline. It comes in handy while tracking the clients after the service has been delivered to them. Cons Few of the key features such as lead scoring or advanced reporting are behind a paywall. I just wish broader access to that, without an upgrade. Review Source AM Arshad M. Process Optimisation Specialist Hospitality Used the software for: 2+ years ### "HubSpot in Review" January 27, 2025 5.0 Overall a great CRM & business automation & data integration tool. Definitely delivers huge value to a business. With the right planning regarding regarding package and users, ROI can be positive. Pros Feature available are extensive and is an all inclusive software that can manage most if not all required business requirements. The interface is also amazing and highly intuitive Cons The pricing is quite high especially coming from a South African billing perspective. Understanding the different packages and pricing options can be difficult. Review Source KO Katie O. Admin Assistant Construction Used the software for: Less than 6 months ### "Great Free CRM, Only a Few Glitches" June 28, 2025 4.0 Overall experience has been pretty good. I like that it has an app that I can look at on the go and the ability to add another member without having to pay. Pros It is free with the option to upgrade for more perks. No free trial and having to pay with the free trial is up. The free option has a lot of options to use and has the ability to edit and tweak certain functions to meet your company needs. Cons It's some what slow. Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts account. I have to retype that information in. Hubspot does not have calendar or schedule that you can pull up at a glance. It will sync over to Google or Microsoft. But I'd like a CRM that has it's own calendar. When I signed up for the account it wouldn't let me proceed without my companies website. My company is small and doesn't have a website and right now doesn't have a need for one. If I decide to get a website I will link it to my HubSpot CRM. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Better lead management. Easier to use... Review Source AM Amélie M. Responsable vente et marketing Computer Software Used the software for: 2+ years ### "Un outil collaboratif pour un vrai suivi clients" June 20, 2025 4.0 J'apprécie l'interface utilisateur de HubSpot. Il offre également une multitude de fonctionnalités couvrant la CRM et le marketing ce qui n'est pas le cas de tous. Pros La proposition marketing notamment la création et envoi de newsletters m'a beaucoup aidé à gagner du temps et fait monter en compétence. Hubspot peut être puissant sur le suivi clients et permet de collaborer avec ses pairs mais également avec des sociétés tierces Cons Lorsque l'on atteint un niveau plus professionnel, des solutions comme Salesforce constituent probablement un meilleur choix. Les flux de travail peuvent parfois être déroutants et difficiles à comprendre Review Source AG Alejandro G. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dark pathways y aumentos de precio de herramienta con progresivamente menos valor relativo" July 15, 2025 2.0 El proceso de negociación de precios tiene un alto nivel de fricción que recuerda a un dark pathway para obligar al usuario a renovar de manera automática con 30% de aumento. Pros One stop shop para marketing y ventas. Amigables y autogestionable por personal no técnico. Buena base de conocimiento. Cons Alto precio. Aumentos de precios arbitrarios año a año. Baja percepción de valor vs. Distintas herramientas externas fácilmente integrables hoy en día. Poca efectividad / eficiencia de herramientas de IA. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.