# Page 40 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 40 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 976-1000 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WJ Wendell J. Founder Marketing and Advertising Used the software for: 1-2 years ### "The CRM for the big agencies" July 26, 2022 4.0 HubSpot is a great tool that we may revisit when we are a larger agency. The features are robust and will make any agency prime for growth. If they would be willing to have some more affordable features for the small guys it would be great. Pros HubSpot has a wealth of information that it pulls on contacts that are added to the CRM. You can gather key insights for big fish clients. The ability to keep to track of when the last contact was made is always very good. Cons The free features are good but most of the premium items are pricy for any small agency. The paid plans feel excessive and mean to keep small fish from competing. Review Source DB Damien B. Customer care Program Development Used the software for: 2+ years ### "Logiciel CRP parfait" December 21, 2023 5.0 Pros C'est l'outil de suivi de nos clients qui permet de centraliser toues les informations des différents pôles de notre entreprise. Cons Aucun inconvénient à déclarer pour le moment. Review Source Blake P. Co-Founder & COO Computer Software Used the software for: 2+ years ### "Pretty awesome that you can start free and grow as you go" February 27, 2020 4.0 In general, it is a really easy system to use, the support is awesome and tons of helpful resources. Pros It has just about everything you need and as free software that is pretty awesome. We have since switched to a paid version that has call logging/tracking which is a pretty awesome feature for reviewing calls (but only available in the USA, not Canada). Cons No call recording for Canadian leads which is a bummer, sometimes the logging of interactions can be a little buggy and I find dealing with duplicate leads a bit of a pain. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Promo from hubspot Review Source jL jeff L. Digital Marketing Specialist Market Research Used the software for: 2+ years ### "Hubspot is a robust platform that allows you to manage your online marketing and client realtions " September 23, 2020 5.0 Overall i have enjoyed my experiences with hubspot and it has helped me to create very successful marketing campaigns. I've recommended this to other client's that needed help organizing the information collected and wanted a better understanding of how they could use it Pros the ability to create segments and funnels for every aspect of your online marketing and develop targeted campaigns specific to your audience. Cons unless your are well versed in using this system it can be a little difficult to get this off the ground, but Hubspot's support is very responsive to their client's needs Review Source Vivek K. Founder Marketing and Advertising Used the software for: 2+ years ### "Great for B2B SaaS SMB" November 25, 2018 5.0 We have been using this for over 2 years now and as a team of 30 people, we are fairly satisfied. We have been a part of the Hubspot for Startups program and enjoy a flat 80% discount on the list pricing. This clearly helps in the early days. Highly recommended for small and lean teams. Pros The fact that it is truly exhaustive and truly covers all the possible use cases that small growing teams counter. The tool ensures that marketing and sales are on the same page. We see more collaboration rather than collission between our marketing and sales teams. Cons The pricing of the sales pro. Stand along CRM tools have been free for a while. What really matters is the integration with your sales tools or your marketing automation platform. Both of which are crazy expensive with Hubspot. Review Source CI Christine I. Business Intelligence Analyst Information Technology and Services Used the software for: 1-2 years ### "Strengthen client relationships and drive sales with Hubspot CRM" December 20, 2023 5.0 It has been exceptional in streamlining our sales processes and contact management which has strengthened the relationship with our clients. Pros I like the automated email capabilities of this tool that enable us to stick to our communication schedules. This helps us to effectively plan and deliver valuable targeted emails. Thanks to its comprehensive reports we are able to easily monitor sales trends and analyze performance. Cons We encountered a few issues synchronising this tool with some of the tools that we use which led to some inaccuracies in our data. Review Source NG Nisarg G. Business Analyst Logistics and Supply Chain Used the software for: 2+ years ### "Using it for more than 2 years" June 10, 2019 4.0 \- Overall experience is better than any other CRM available in the market. if you are a small scale company than the works better than Salesforce. Pros \- Easy to implement - Automated our sales process - You can customize the fields as per your requirements - The system is not that buggy except for last month couple of issues for the software Cons \- Marketing automation is a little faulty as you can not get accurate data from Hubspot. Hubspot data and google analytics data shows the difference. - Customer Services is not that trained, most of the time I ended up with finding a solution with my self Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM \-Easy to implement and easy to use. Not much change management is required. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) \- The functionality and user interface is better here. Review Source Val R. Client solutions Computer Software Used the software for: 1-2 years ### "CRM tool for Corporates" June 16, 2022 4.0 Using it for for sales purpose, saving lead data management, updations accessible to multi-level personal keeps a tab on the lead status Pros Easy to use, navigate Helps in analytics, lead search Gives you approx time of usage, alerts/ reminders Cons Automating it to send bulk emails is a pain Review Source KMO KEVIN M O. Director of Marketing Food & Beverages Used the software for: 1-2 years ### "HubSpot nails the basics of CRM" October 3, 2019 4.0 Email Marketing (5x growth in influenced customers in year 1) Lead Management (built scalable process for lead management with complex sales channel) Pipeline Management (increased pipeline process adoption) Pros CRM software is generally cumbersome for sales reps. HubSpot software focused on UX and adoption over being able to be customized to handle every possible use case. Mobile app is also solid. Workflows are easy to use and powerful. Cons \-Reporting capabilities are very limited (easy to get data in, difficult to summarize well to drive process adherence) -Company to customer relationship hierarchy lacks ability to support more complex business models - and B2B companies. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price / Value. HubSpot better match our current needs and organizational maturity. Also the benefits of running Marketing Automation and CRM from single platform. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) better UX, speed and mobile capabilities Review Source Arun D. Managing Director Computer Software Used the software for: 2+ years ### "Simple to setup & use. Great features for a free solution. Perfect for small companies. Get it now!" May 21, 2017 5.0 Benefits realised: 1. Closed the loop between marketing & sales 2. Improved employee productivity significantly for our lead nurturing tasks 3. Team & performance made easier with the reporting tools & dashboard Pros . Quick to setup & use 2. Fully integrated to the HubSpot platform - no re-entry of data required 3. All interactions with leads & customers can be tracked 4. High level of automation to reduce the tedium of managing a CRM system 5. Record all details for your deals easily & quickly 6. Monitor your pipeline in real-time 7. Mobile access with the iPhone app Cons 1\. No iPad app 2. For some companies, there are mission features - for example, territory management, sales compensation, quotation & order creation & tracking Review Source RP Roshinee P. Europe Regional Head Events Services Used the software for: 6-12 months ### "A great CRM" April 10, 2021 5.0 Overall experience has been great! Hard to adopt in beginning, but 3 months down the line- we can see the value Pros Unified one stop solution for everything. All the non tech teams in the organisation can use hubspot for all of their activities Cons Some additional features like: 1. Ability to cc/ bcc emails on sequences 2. Mobile compatibility and logging of emails for tracking 3. Additional customisations in meetings scheduling page Would be great to have Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Brand name and thought leadership of hubspot in startup space might be a contributing factor Review Source FB François B. Digital project Retail Used the software for: 1-2 years ### "The best CRM" January 13, 2024 4.0 Pros \- Easy to use for the all team - Lot of connectors (Aircall for example) - We can add extensions to the UI Cons \- API rate limit - Some reportings and dashboard limits (date range for exemple) - Custom objects limits Review Source Curtis H. State Capability & Culture Lead Publishing Used the software for: 2+ years ### "Fantastic CRM for all sized business'" February 10, 2021 5.0 Fantastic product, well thought out and usable for the single tradie right up to large corporations. Pros Easy to setup Vast list of features and functionality Free to try (or use at basic levels and features) Fantastic integrations Easy to manage Smooth learning curve Cons Calendar scheduling (for clashes) was quite hard to manage Some integrations do require a third party Reason for choosing HubSpot CRM Pricing and features Review Source LD Lee D. Director of Sales Publishing Used the software for: 2+ years ### "HubSpot is the way to go for your business!" December 27, 2021 5.0 Once we set up Hubspot for our organization it has been a complete turnaround for growing our business. The ability to manage and share leads has increased our productivity by matching the client with the right team member. Pros Inbound leads and prospects are very easy to manage and separate for our sales team. The ability to take notes for calls and emails makes tracking and teaching manageable. Cons Being able to customize fields for the client is a little challenging but doable. Also, the system for setting up templates could be smoother. Review Source NB Nicholas B. SDR Manager Telecommunications Used the software for: 2+ years ### "Strong Product with Well Thought Out Functionality and Applicability" October 27, 2023 5.0 Pros The ability for individuals who have both strong and moderate technical capabilities to manipulate data and position themselves for the ability to make objective business decisions is 2nd to none with HubSpot. Cons The error messages can take awhile to resolve, as with any software company. Review Source IK Ivy K. Assistant Accountant Financial Services Used the software for: 1-2 years ### "All in one dashboard.HubSpot CRM is the solution to all your problems." November 27, 2023 5.0 I absolutely like how simple this software is,the ability to track and stabilize sales has been of great impact to me and my sales team.All in one dashboard that's all it's is nothing to add or remove. Pros The fact that its easy to use and a user friendly software makes the ideal software for me and my team.They have a jubilant spirit of customer service,their customer desk is always available every time we need help.You can confidently track your sales activities on time.It has this extra ordinary features like live chat which is superb. Cons Everything about it is amazing and very flexible.I love it. Review Source Jelena J. Marketing Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot CRM offers all functionalities you need to keep your DataBase highly functional" December 7, 2019 5.0 I really enjoy using the HubSpot CRM. It is easy to use. It can be used by all departments. It makes my everyday work as a Marketer much easier. I don't' know what would I do without it. Pros I really like how I can easily integrate HubSpot CRM to our other tools, especially Salesforce. I like that I can easily fix double properties (fields). We often need to add custom fields and then use them in workflows. It is very easy to maintain the Database healthy. The max number of properties is 1000. Cons I really don't know what to say here. I don't have any issues and I use HubSpot CRM every single day. Reason for choosing HubSpot CRM Now, there are others, but at that time HubSpot was the best, and I think it still is. We also have Salesforce. We love Salesforce too. Review Source VR Verified Reviewer Head of Global Operations & Customer Success Computer Software Used the software for: 6-12 months ### "If you are a B2B or SaaS business FORGET it " September 24, 2018 2.0 terrible reporting, dont waste your time with their expensive addon reporting toolo, you are better to export all your data to a data warehouse and then use an alternative reporting tool, the Hubspot tool is virtually worthless to a SaaS business bad support, they really do not care about their customers bad account managers, we know more about the platform than their account managers Someone told me that these guys want to seriously move into the CRM space and compete with the likes of salesforce and so on. Having used salesforce for many years, I can say they have a VERY long way to go Pros easy to use and customisable to some extent Cons no MRR reporting functionality, not even basic MRR let alone churn and renewal rates, even if you purchase a pricey reporting addon everything is centred around the contact and if your reps link their email to the tool, which they need to do in order to add their email correspondence to an account, Hubspot will create a tonne of irrelevant contacts that are not connected to a company. Not surprisingly Hubspot charges per contact so of course its in their best interest to suck as many contacts into the CRM Review Source Andreea C. Global Partnership Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Free and full of features CRM: all you need in one " March 23, 2022 5.0 I love it. I mean, come on, its free, you have so many integrations, free courses, free materials and such an easy and nice platform overall with nice UX and advice. Pros It's free!!!!! and not only that you have an academy where you learn about marketing and sales! you have so much to gain just being on their site. Cons Well, the nice features are paid and the problem is that if you are one user you cannot buy just some features that only interest you. You have to buy the entire package and it is expensive!!! Review Source FH Fletcher H. Operations Manager Medical Devices Used the software for: 1-2 years ### "HubSpot CRM" April 21, 2020 5.0 My overall experience with HubSpot was definitely good and I highly recommend the software, as long as someone else is paying for it and not me. The practical ability of HubSpot is awesome and really did help our business move forward. Pros The ease of use was definitely my favorite aspect of HubSpot, from the pipeline to workflows and reporting it was overall just a really easy system to use. The ability to customise the interface was also awesome, I was able to make the software almost unique to us just from my computer. Cons A lot of addon's, I guess its to be expected but to get the full experience of HubSpot (ie. product lists, the accounting side, marketing) you need to pay a little bit more each time until you ended up paying quite a large amount (more then a lot of other CRM's) for a product that makes it self appealing by saying its free to start. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM If I remember rightly the main reason we went with HubSpot was because of the customer service and help available. Also we saw HubSpot as more of a system that would allow us to keep using it as a large company. Review Source ES Esteban S. Business Development Manager Logistics and Supply Chain Used the software for: 2+ years ### "Feedback" September 5, 2023 5.0 Great Pros Easy to use, easy to optimize working time Cons HubSpot's pricing can be a significant concern for smaller businesses, startups, or organizations on tight budgets. Some users may find it expensive, particularly when they need access to advanced features or want to scale up their usage Review Source Harjeet K. social media manager Human Resources Used the software for: Less than 6 months ### "Hubspot CRM- The best CRM software in the market" September 22, 2022 5.0 If you're looking for the best CRM software on the market, you can't go wrong with HubSpot CRM. Not only is it completely free to use, but it also comes with a host of features that will make your job easier. For starters, HubSpot CRM has free tools for everyone on your team, so you can manage your contacts more effectively. Additionally, the software is 100% free, so you don't have to worry about paying for it. Finally, HubSpot CRM makes it easy to track your sales and measure your success over time. If you're looking for a CRM solution that will help you close more sales and improve your bottom line, HubSpot CRM is the perfect choice. Pros If you're looking for a powerful CRM solution that won't break the bank, HubSpot is the answer. HubSpot's free CRM tools are designed to make your job easier, whether you're a salesperson, manager, or customer support rep. With HubSpot CRM, you can easily track and manage your contacts, deals, tasks, and more. Plus, HubSpot's free CRM comes with a host of powerful features, including automation tools, reporting and analytics, and integrations with other popular business software. In short, if you're looking for a free CRM that can help you close more deals and provide better customer service, HubSpot is the way to go. Cons Nothing to dislike. If you're looking for a CRM solution that will help you close more sales and improve your bottom line, HubSpot CRM is the perfect choice. Review Source AIZ Agha Imran Z. COO Information Technology and Services Used the software for: 6-12 months ### "Great tool and Value for Money" April 8, 2024 5.0 Easy to implement Easy to customize Multiple feature and great value for money. Pros Highly customizable particularly when compared to other name brand CRM. Cons Hard to get in touch with customer service Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost was too high Hard to customize Very hard to reach customer service to change a report and add users Review Source Kleber T. Gerente Wireless Used the software for: 1-2 years ### "HubSport CRM Review" May 5, 2023 4.0 Pros I liked it for its ease of use and its components that it has added Cons I did not like the waiting time on certain occasions, it needs more tools and updates Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM price and easy use Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) working time and price Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "I Am impressed by the Reliability of HubSpot CRM" March 27, 2024 5.0 Pros The features of HubSpot CRM are excellent. This customer relationship management tool is so effective to use. HubSpot CRM is reliable. Cons HubSpot CRM works so well for us. I do not dislike HubSpot CRM. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.