# Page 45 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 45 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1101-1125 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Been using Hubspot for 9+ years and don't know what we would do without it." August 8, 2019 5.0 It has been great. My company has used it since 2010 and it is a great marketing automation tool. Pros Hubspot has so many tools. Our website is built and hosted on Hubspot and we keep all of our content there. We can see all contacts that come to our site and their info is stored right in Hubspot's CRM. We can see analytics and actions each contact took on the site. Tons of info and also convenient to create marketing emails to send to the contacts in the database. Cons It changes a lot and has a lot of updates, which is not really a bad thing, but just takes getting used to. Need to stay up-to-date with the latest tools. Review Source Luiz Carlos C. CMO Used the software for: 2+ years ### "The best Free CRM software EVER !!!" January 9, 2018 5.0 The chrome extension helps me to find all the peoples email id via my Gmail. It also helps me to know about my site subscribers. Whenever I got mail from no reply mail, extension helps me to find other mail where I can write them It is very awesome. Pros Track prospects through all stages of the sales funnel with intuitive and simple to use dashboards. The email service is better than SalesForce and others. An inbound marketing software that's super helpful on tracking prospects in the sales funnel. Cons I don't like that each user only can use just one email to be tracked. So, if a person has more than one email, it doesn't track the other email. Review Source VR Verified Reviewer Graphic designer Telecommunications Used the software for: Less than 6 months ### "Value and Ease of HubSpot" September 2, 2022 5.0 Using Zoom Info to import important contacts, create templates, set up workflows, conduct calls, send emails, and track everything as a CRM and marketing tool.Suitable for companies both building and using a database. Additionally, HubSpot CRM is excellent for integrating other programs that the company may already be using. Sorting through large databases could be tough. Pros Tracking progress Conveniently available task assignments Reports for all contacts Easily installable plenty of free tools The number of integrations with SaaS It is a scalable and modular approach to a problem. Cons Sorting records by status after phone number input Record history summary. Some features are tricky Some standard features cost extra Review Source Allan A. CMO Financial Services Used the software for: 6-12 months ### "The Best Cost-Effective CRM for Our Operation AFS Capital" May 25, 2022 5.0 cost benefit, practicality and ease of use of resources. Our company's investment advisors felt more relaxed in operations with Hubspot's CRM than with RD STATION CRM Pros Simplicity in automations, sales pipeline management, task management, lead management and service flow funnel. In addition to serving very well as a relational CRM and not just sales. We managed to put all the metrics for our NPS in front of our customers and do a good job of customer success Cons Interface could be better, along with software ux design Review Source Arnaly A. Voice Over in Spanish, Portuguese and English (Hispanic Accent), Musician, Composer, Producer. E-Learning Used the software for: 1-2 years ### "Great app for CRM." April 10, 2019 5.0 I have been using HubSpot (free app) for 2 years and like it a lot. I have tried other CRMs and found them to always be very hard to use. Hubspot is not. It is very intuitive, well designed and easy to use. I found the reports to be a little convoluted. I would love to be able to select how I want to see my dashboard without having to refresh it every time. If I want to change one section, the whole report has to refresh. Whenever I input a contact, the app looks at the email address and finds the company where that contact belongs and pre-fills it up, which it great. You could track your emails and all your correspondence with Hubspot but I believe you need to pay for the subscription. For what I use it, it is great and more than enough. Pros Surprisingly easy to use. Powerful (even the free version). Cons You cannot download your data unless you pay. Reports on the free app are quite limited and awkward to use. Review Source VR Verified Reviewer Marketing Team Leader Information Technology and Services Used the software for: 1-2 years ### "Hubspot changed our way to work" July 8, 2020 4.0 We are satisfied, therefore we renewed the contract and expand it with the sales module. We got actual x7 ROI in the first 8 months of use. Pros This software allowed us to have much more information on our marketing activities and to integrate all the channel in a single platform. It is really good to save time on campaign setting, alignment and reporting. I love how it aggregates a powerful CMS (blog), and several CTAs, Forms and lead capture tools in our website. Cons It is not really easy to set at the beginning, you need internal development skills in order to implement it properly. Furthermore is not really flexible for building CTAs. Reason for choosing HubSpot CRM It is the most cost effective and flexible solution we could get. Review Source VR Verified Reviewer CEO & President Computer Software Used the software for: 2+ years ### "The best free CRM in the industry" November 16, 2017 5.0 I am able to accurately track my sales activities and manage tasks and opportunities. I am also able to integrate this via Zapier to my other email marketing, e-signature, and communication tools. Pros The bi-directional email integration with G-Suite is the biggest time saver for me. You can send emails from within HubSpot CRM and it goes out directly from your company email and when the email is replied to, it is automatically captured and stored in the contact record. Other great areas include the Deals and Tasks sections. Cons The API needs to be enhanced to allow creating and modifying tasks and adding noted to the contact records. Review Source VR Verified Reviewer Member Services Manager Marketing and Advertising Used the software for: 2+ years ### "Simple and free CRM" July 18, 2019 5.0 We were quite pleased to see how easy it was to setup and get our data into the tool. Questions from team members were kept to a minimum (due to simplicity) which made the rollout process almost seamless. Pros \- The fact that it's free is a great bonus for start up companies - You can build up your client base/revenue before opting to move to paid plan - It has all the functionality of typical CRMs - User interface is simple to understand Cons \- Once you've outgrown the free functionality and are ready to move to a paid plan the jump in price is quite jarring. - Seems to be for larger enterprises once you get into the paid plans Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "Free version is industry leader for micro businesses, but pricing quickly ramps up" October 12, 2021 4.0 Having tested a dozen CRM's over the years, HubSpot CRM makes sense for us. The UI was confusing at first and it takes a while to onboard users, but overall the featureset is industry-leading, despite the free edition being quite restrictive. Pros There are ways to connect HubSpot CRM with just about every other online business tool. This makes it extremely versatile. Even with the free tier, you can connect your WordPress website with HubSpot CRM and Invoicing/Accounting SaaS to automate and streamline the sales process. Cons As your organization grows, keep in mind HubSpot CRM's pricing tiers. Ensure you don't get dependent on this tool without first factoring in the subscription tier you'll eventually need. Other CRM's are quite competitive options in the hundreds of dollars per month category. Alternatives considered [Plutio](https://www.capterra.com/p/179406/Plutio/) Review Source DM Daniela M. Specialist lead qualification Computer Software Used the software for: 1-2 years ### "A good tool for remote work" June 24, 2020 4.0 In general it is a good CRM with few things to change but that can be really usefull. Pros Hubspot is a tool that is really helpful, it helps a lot to have an order and to work fast when is working 100% since is a software that is on the cloud, sometimes is hard for it to work fast, I would love if this could change but there are some of those cant be changed by the software itself ( like Internet speed). I use every day their filters and queues, to look for the leads I will work on during my day. I like the charts because its easy to see the team results and my personal goals. Templates and signature for the emails are a real time-saving. But also I like the fact that chat can be sync with the one from our official page. Cons I would like to be able to see completely the down corner with filters since it has an option to press: Express the new table and board, is almost impossible to see or create a new filter. I don't like the fact that I cant chose some of the leads randomly to create a queue without naming it. Also, I would like to be able to see the tasks for other days and not only the " open task , due today or due this week". Review Source Rebekah L. Director of Customer Success Computer Software Used the software for: 2+ years ### "Must have for keeping your work organized and on track" March 25, 2022 5.0 This has been a great tool that we have added so we can all stay on track and make sure we are not dropping the ball! Pros Very intuitive to use and all of the features and updates can be viewed by our entire team. Super easy to use and set up. Cons Nothing at this time, it has been working great for over two years! Review Source Cecilia H. CEO Marketing and Advertising Used the software for: 1-2 years ### "Easy to use, intuitive and continuosly improving" November 6, 2018 4.0 Great tool, I really recommend this to start-ups and small organizations with Budget constrain. Easy to set-up and understand, the adoption curve is fast. Pros It's just like Hubpost promises, very easy to use it, configuration is easy, usability is very intuitive. A couple of on-line trainings and you can manage it pretty well.Technical set-up takes more business knowledge tan technical skills but putting this CRM to work is great for SMBs with up to 5-10 sales reps. Integration with Gmail or Outlook are also fantastic. Cons There are some features that today, are standard in most of the free CRMs, not to mention the paid ones, like weighted forecast, more tan 1 currency and the possibility to get a forecast in both currencies. Drill down menus are not that easy always. Review Source VR Verified Reviewer Venture Capitalist & Founder Venture Capital & Private Equity Used the software for: 2+ years ### "HubSpot great overall, but its CRM lags" September 15, 2020 3.0 Pros The availability of a well-featured free version. Cons Unable to record relatively complex relationships between entities — such as a client of a contact/company, or other relevant relationship types. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source MC Mathew C. Sales and Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot is great!" December 20, 2019 5.0 I joined as a freemium user and thought it was a vast improvement on my previous CRM. I quickly upgraded to a paid version and the features it gives us are great, really give my sales team great insights to clients and very easy for me to overview and manage performance. It has also optimised our sales operations massively, helping us to improve customer experience. Pros The flexibility to interrogate data and the ease of setting up automations. It feels like software that is designed by people who have done my job. The academy is great for acquiring wider skills. Cons The mobile app offers a small fraction of the browser version, and the software doesn't run very well on mobile browsers. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[OneDesk](https://www.capterra.com/p/115614/OneDesk/) Reason for choosing HubSpot CRM It just felt easier to use and gave me the features I wanted. Switched from [Act!](https://www.capterra.com/p/175860/Act/) We were using ACT and I knew there had to be better. Review Source AR Adrian R. Operations Manager Sports Used the software for: 6-12 months ### "HubSpot it's a great CRM" October 5, 2022 5.0 We are satisfied with HubSpot right now, but there is room for improvement Pros What I like the most about HubSpot is the capacity to create workflows and the possibility to integrate HubSpot with other tools which makes HubSpot a very powerful software. Cons It has a few cons though: - It's quite expensive - Importing/exporting contacts takes a while and sometimes not all the contacts are imported and you have to import the file again - Whenever an agent leaves, there is no way to automatically assign the conversations to another user, it has to be done manually - Reporting and analysis Switched from [Ontraport](https://www.capterra.com/p/220784/Ontraport/) Scalability Review Source VR Verified Reviewer Chief of Staff Information Technology and Services Used the software for: 6-12 months ### "Easy to use with great integrations and functions" February 15, 2023 5.0 Pros The product is easy to use, I love the feature for adding companies where it will pre populate information making it easier to add. If there are any bugs within the product or issues (which is hardly ever) they inform you quickly and keep you updated on the status. The integrations are also a winner, integrating with Apollo, slack etc. Onboarding people who have never used CRMs before is also simple. Cons The only feature which I believe could be improved is the import feature, it can feel clunky and hard to understand knowing what fields to import. Review Source Kristen M. Insurance Agent Insurance Used the software for: I used a free trial ### "Hubspot Spot to go for Bettering your Knowledge and Business" February 25, 2022 5.0 Was a good learning point there are TONS of certifications on there they really try and educate you on the new and trending ways to get your business off the ground Pros This was A great software it's a little pricey, the things you can do are limitless as long as you have the money! Cons There was only one thing If you are limited in money you are not able to access features you may need at that time. Reason for choosing HubSpot CRM I choose Hubspot to gain a few more certificates under my belt and was surprised to see the endless possibilities on this site Review Source MM Michael M. Senior Associate Consumer Goods Used the software for: 6-12 months ### "Switched from a different CRM to Hubspot and am much happier" February 17, 2022 5.0 Pros The software is so much more intuitive and useful for Business Development for my company. It has been imperative for customized outreach and tracking deals and communications. There are also other useful features that we have not yet implemented but can see their value. Cons honestly, I haven't found much that is disappointing about the software. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Collin M. Chief VoIP Evangelist Telecommunications Used the software for: Less than 6 months ### "Best CRM out there! " September 8, 2020 5.0 It's hass boosed productivity across all deporatmenets for us! Pros The setup was so easy & it's simpler to use for everyone on the team. There are many things that are now easier to manage because of Hubspot CRM Cons At the moment we love everything about it. We were a sslesforce house for many years and the Hubspt CRM is not mature enought that it can do everything wee need. Reason for choosing HubSpot CRM The user exeprince, fantatsic revioews and the level of supoport you get. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Better products at a much better price and makes it easier to manage all of our dialy tasks and logging of data. Review Source Hellen M. Sales Marketing Manager Automotive Used the software for: 2+ years ### "Splendiferous and tremendously brilliant Customer Relationship Management tool." April 27, 2022 5.0 Email marketing. Accelerate marketing automation process. Pros It's simple to generate and manage leads with this tool.Enables ease to run successful marketing campaigns. Cons HubSpot CRM depends on stable internet connectivity for better performance. Review Source Rick H. Director of Sales Marketing and Advertising Used the software for: 6-12 months ### "The benchmark for CRM" April 1, 2021 5.0 The product was flawless but the cost of subscription just got out of hand. Pros Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM. Cons The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill. Reason for choosing HubSpot CRM Feature compliment and integration options. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) The interface for Hubspot and the feature compliment trumped Keap. Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Perfect CRM for startups" February 11, 2022 4.0 Our Sales team of 4 people use is as CRM and spend most of our day on it. I have loved using it from day one. The visual representation, accessibility and interoperability of DATA is among the best I have seen on any CRM. Would definitely recommend it to any startup or scaleup org. Pros What I like the most is how EVERYTHING I need is on the same page, or MAXIMUM single click away. Cons The UI could be a little more colourful. It looks dull right now. Review Source VR Verified Reviewer Account Manager Restaurants Used the software for: 2+ years ### "Decent CRM" May 30, 2020 5.0 Overall I like it but it could be better. I would consider paying for Salesforce if your organization can afford it. Pros This CRM is easier to sue than Salesforce. It is easy to forecast and create quick charts for easy analysis. Anyone can do this in just a few minutes. Cons I don't like that there are a ton of bugs. I would say one to two times per month there will be an hour where the CRM stops working entirelyt. There is also no way to tie together deals unless they have the same associate brand id or you create an artificial property that ties them together. This is frustrating and time consuming. Review Source BL Brian L. Managing Director Events Services Used the software for: 2+ years ### "HubSpot - Dream CRM" September 14, 2022 5.0 Pros Having used multiple CRM systems, HubSpot is hands down the most suitable for SME. It is easy to use, intuitive and provides amazing reporting that is fully customisable. Cons There are a number of features that are only in Beta testing at the moment. To offer reporting tools without the ability to set team monthly targets for the entire year rather then individual targets is very strange. Reason for choosing HubSpot CRM Was such an easy piece of software to take on and implement. Review Source SS Sarah S. Director of Marketing Retail Used the software for: 6-12 months ### "Great starter CRM that grows with your team and contacts" April 7, 2022 5.0 We're a small start-up and this is our first CRM software, having only used a homegrown solution. It is wildly more efficient and easy to use across our team members. It also makes marketing tasks much easier to do them right out of the same platform. Pros Hubspot is intuitive to use. The interface is really pleasant and for the most part, you can find what you need within a few clicks. The presentation of each contact and the ability to customize the information has been really helpful for our team that needs that information at a quick glance. Cons I found the onboarding to be somewhat confusing; there are features of Hubspot that didn't make sense for us to start using yet, so there were some gaps in fully understanding its capabilities and what we needed to do to get started Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.