# Page 46 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 46 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 46 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1126-1150 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Anil J. Sales Operations Manager Automotive Used the software for: 2+ years ### "Next level of customer interaction and management." September 23, 2018 4.0 Pros With all the proper advertising and product management, the growth of a business still cannot be ensured unless the visiting audience is being converted into customers. HubSpot CRM takes care of the relationship of the brand with the customers. It involves contact management, company records, calls, meetings and deals to cater to the growing needs of the customers. It also creates an opportunity for discussions and chats with the targeted audience which can be extremely instrumental for the growth of the business. It is available as a free product which is the greatest advantage over all other features. It has collaboration and integration with relevant software like Gmail and other Windows-based applications. Cons Other CRMs like Pipedrive displays the contact details even on the deals page but in HubSpot CRM, I have to go back to the contacts page to see the contact details. The customer service doesn't always send a response in a timely manner. Review Source VR Verified Reviewer Business Development Representative Information Technology and Services Used the software for: 2+ years ### "Hubspot is great as a sales tool, but not account management" July 23, 2019 5.0 If you don't have 50k to build a customer Salesforce CRM and have a Salesforce admin on staff, then Hubspot is probably your next best option and is great. Pros I love the automation and ease of use! The tasks, reminders, funnel, and reporting features are great and easy. Cons It is clearly still in the startup phase. There are often bugs, downtimes, or features that are simple and basic that should exist that just don't. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Pierre-Clement L. CTO Market Research Used the software for: 1-2 years ### "A well known CRM" December 18, 2019 5.0 My overall experience with Hubspot CRM has been great, if you are looking for a free software to begin with, I would highly recommend hubspot. Pros Hubspot is the perfect CRM for startup. We have been looking for a CRM which enable us to quickly have a tons on informations about each of our lead. At the begining each of us have been using their own tool and sometimes we talked to the same client without knowing what have been said by the others. Thanks to hubspot we have all the emails, the notes and informations about each leads and can have a good follow up call etc Cons Hubspot have a good free version, however, when you start to grow you might want to add more tools and it can become expensive if you have to buy for each of your hubspot users a license. Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hubspot: keeps track of our leads!" September 4, 2023 3.0 We are able to remember all the contacts we make and we needed one spot to do this. And we share it. My sales manager uses it too. Pros We like entering all the leads we meet at trade shows. Gives us one place where we store all the info and allows us to see our communications with them. Cons Sadly I think I may be missing out on some of the features, I need to take a deeper look at this. Review Source MK Maham K. Research Analyst Research Used the software for: Less than 6 months ### "Streamlined CRM solution" November 8, 2023 4.0 My overall experience with HubSpot CRM has been good. It simplified our customer management processes and improved team collaboration. The user-friendly interface and excellent customer support service made the transition convenient and hassle-free Pros 1) CRM's user-friendly interface made it incredibly easy to navigate. I could easily find all the tools and features without any hassle 2) Contact management became a breeze with Hubspot CRM, allowing me to organize all the contacts on one platform, saving my time and energy 3) Whenever I face any challenge in the CRM, their supportive customer service team always shows up and solve my all queries. Cons 1) It has limited reporting features as in-depth analytical tools would have been beneficial for my business. 2) Sometimes the system slows down when there is high traffic on it. It happens very rarely though. Review Source MP Mariana P. RevOps Marketing and Advertising Used the software for: 2+ years ### "HubSpot review" June 22, 2022 5.0 I've been working with HubSpot since 2016 as a user and as a admin and in overall the software is very good, just some minor updates that would be nice to have Pros Usability and clear data access, the ability of extracting a lot of data at once Cons Analytics can be improved a lot also we don't have the ability of keeping track of a history Review Source Lorena T. Owner Insurance Used the software for: 2+ years ### "CRM for anyone" June 21, 2022 5.0 Pros Hubspot is super simple to set up and start using. Anyone can use it and tailor it to their needs. Cons Some aspects feel very segmented and should be put under one umbrella. Review Source DF Dovy F. Head Sales Development Extraordinaire Internet Used the software for: 6-12 months ### "There IS such a thing as a free lunch...." September 9, 2017 5.0 Pros I was tasked with kicking off our sales process and investigate various sales intelligence tools including a CRM. Being a prior SF user and familiar with their platform, I figured we would settle on their product. After mulling the idea, I began looking for a more "comprehensive" system that would provide more features without the need for additional add-ons. Being familiar with Hubspot and their marketing suite I was pleasantly surprised to learn they offered a free CRM as well. Because it was free I almost wrote it off thinking there was a catch but after seeing all it provided I couldn't resist giving it a try. In short, AMAZING! Not only was the UI easy to learn, we able to sync our outbound emails to automatically create new contacts based on the recipients domain. The included email tracking feature (sidekick) and customized follow up alerts have helped boost our productive 10x. It has been a while since we started using Hubspots CRM and I see no reason to go anywhere else. Cons Aside from the limited "opened" notifications from the tracked emails, this CRM is pretty versatile. The inability to integrate with our PBX phone system was a bummer but not deal breaker. All-in-all, this is perfect starter CRM or even one for the long haul. Review Source LK Liam K. PMM Retail Used the software for: 2+ years ### "HubSpot gives us everything we need to start with" February 12, 2023 4.0 Really good, they have been supportive of our business and good at responding to requests. Pros One stop shop with all the keys bit we need. Marketing, Sales, Service, and Operations Hub allows our business to manage and protect our customers. Cons It does give us everything we need, but some features that would make our lives even easier are a bit more expensive and out of our reach. Reason for choosing HubSpot CRM They gave us a really good introductory price Review Source VR Verified Reviewer Vice President of Business Development Marketing and Advertising Used the software for: 2+ years ### "Hubspot as a CRM solution" November 13, 2018 4.0 Overall for the money, we've found Hubspot to be a highly satisfactory solution for both our marketing and sales teams -- while there are features we miss from more expensive solutions, we've found the value to price ratio to be the best among the solutions we've considered to date. Pros Hubspot is intuitive and easy to use, from entering data to tracking important metrics. The ease of integration with Gmail is particularly helpful in setting up and using templates. Cons Integrating with ZoomInfo has not been easy, but this may be more of a function of our customer level than the available integration between the two solutions. Review Source JD John D. Software Developer Research Used the software for: 1-2 years ### "HubSpot CRM Has Effective Features" April 1, 2024 5.0 Pros The reliability of the features of HubSpot CRM has been making it a top tool. HubSpot CRM has been easy to use. Cons HubSpot CRM has been so easy to manage. HubSpot CRM is the best. Review Source VR Verified Reviewer Adjointe aux ventes et aux opérations Human Resources Used the software for: Less than 6 months ### "Bonne gestion des pipelines de vente" April 26, 2023 4.0 HubSpot permet une bonne gestion des pipelines de vente, de manière automatisée. Pros HubSpot peut facilement être intégré à d'autres plateformes en lien avec notre processus de vente. Cons Certaines fonctionnalités sont parfois difficiles à trouver. Il ne faut pas avoir peur d'explorer la plateforme! Review Source AA Akash A. Digital marketing analyst Computer Software Used the software for: 2+ years ### "One of the best crm tool out in the market" February 7, 2022 4.0 Best tool to let our sales team know when to follow up with the hot leads. Though we used streak for sometime but hubspot is defined best with lot of customisable option and analytic data. Pros The ability to manage pipeline, accelerate sales through rewards, and the quick integration is absolute best. The phone app is also very easy to use and easy to setup. Cons I honestly do not feel hubspot crm needs any changes. It has been a game changer for our organisation and i do not find any cons. Review Source MG Miguel G. Project Manager Computer Software Used the software for: 1-2 years ### "The CRM That Just Simply Works!" March 10, 2018 5.0 I use HubSpot to manage my clients and potential clients, as well as tracking my marketing attempts. The CRM tool is amazing and my favorite piece is the integration with Gmail. Using notifications, HubSpot tells me when my messages have been opened by the recipient. It helps me keep track of the effectiveness of my messages at all times. Pros HubSpot's biggest pro here is the fact that their CRM product is free... always! But it gets better because HubSpot can integrate this free product with their other products such as Sales and Marketing. It's integration with Gmail gives you real-time status on what is happening with your emails. This feature is also available for Outlook users. HubSpot also provides company insights to your newly added contacts. Using some of the data you enter for your contact, HubSpot is able to mine for additional details on that contact from public records, allowing you to have a more complete view of your contact. Cons There is a slight learning curve to how the program works. Not that it is difficult, but that it is not as intuitive. But fear not, their support and resources are great in assisting with that, should you encounter any issues. Review Source Ian K. Digital Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "A Solid, Easy to Use CRM" October 22, 2019 5.0 Overall, I've been very happy with Hubspot and the results we've been able to achieve by using the platform. Pros I like that all of the information about a customer is contained right there in the CRM. It's really helpful to be able to see what pages the customer has visited, what forms they've filled out, and what emails they've been sent/opened, to name a few. By having this 360 degree view of the customer, it enables us to create better customer experiences. It is really easy to use. Whether you add contacts manually, or use forms/integrations to bring your leads into Hubspot, it is simple to understand. If you do get stuck, their customer service is top-notch and will get you unstuck as quickly as possible. Cons I wish that Hubspot could do a better job of merging customers in the CRM. For example, if someone first visits your site and fills out a form using a personal email address, and later comes back and uses a business address, this counts as two separate customers. I would like the ability to better merge (through some sort of smart merge option) duplicate contacts. Review Source Adam G. Enterprise Growth Computer Software Used the software for: 2+ years ### "HubSpot currently provides the best CRM on the market" June 18, 2020 5.0 Allows our organization to create a completely transparent CRM that scales across the boards for all our teams that use it or need to see the information it holds. Pros HubSpot is easy to setup and has the ability to be picked up easily by anyone in the organization - whether it be sales, marketing, or key stakeholders. The reporting & dashboard functions make it so easy to track KPIs. You can integrate with so many different sales, marketing, & crm tools. Cons My only complaint is that it's not really setup well for entrepreneurs and sole proprietors since the very basic package has limited options Review Source AT Akshay T. Project Lead Banking Used the software for: 1-2 years ### "HubSpot CRM is worth the investment" December 5, 2022 5.0 HubSpot is excellent for process automation. The sales and marketing departments benefit greatly from the workflows functionality in particular. Additionally, HubSpot's capability to gather data from many sources, such as the website in terms of visitors and customer data, which may aid the sales force, has had a significant influence.HubSpot can be used by the entire team as a single tool for calling and data points, which greatly improves the operational efficiency of teams. Pros I use it to manage consumers and deals. Tasks and pipeline functions are also used by me. I use it to keep track of the progress of transactions and link them to clients and accounts. Organize marketing efforts and communications with potential clients. The application works well for connecting and establishing ties between businesses and deals. Cons Although I can record LinkedIn communications, they vanish. Although I can look for them, they are difficult to locate. Not just marketing or sequence emails, but all emails would benefit from more analytics, in my opinion. The app could use a better interface. Review Source JD Jonathan D. Head of Data Real Estate Used the software for: 1-2 years ### "A comprehensive CRM system offering a full suite of functionality" October 2, 2018 4.0 The ability to track our leads from an earlier stage than we previously did is allowing us to analyse our earliest interactions with the customer and to devise new strategies to enhance that customer experience and identify which of our staff are really excelling. We still need to take advantage of all the features available to us, but those that we have embraced have made our work a lot more simple and focussed on our core objectives. Pros It covers everything we want to do from Forms, Email Templates, and Landing Pages to Customer Surveys, Ticketing and Chatbots. The free version offers a lot more functionality than I would expect and you can get quite far with it. The paid features are competitively priced and are easy to pick up and use. The support team is amazing, on chat, email or phone support, they always reply swiftly and their team all seem to be well versed with the product and able to assist with a wide range of issues. New features are developed and rolled out regularly, and are not always at an additional cost. Cons The one gripe I currently have is the inability to separate viewing permissions for Contacts and Deals associated with those Contacts. In our specific context thats quite important. However since we encountered this issue the separation of ownership of Contacts and Deals was implemented, so I am hopeful this will be amended in the near future. Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot is heart of our sales and marketing " November 10, 2022 5.0 Pros \- Tracking marketing lead to sales becomes so easy with Hubspot. Cons \- Reviews and reporting can be more comprehensive. - Should work on more integrated output Review Source AG Adrian G. Virtual Assistant Oil & Energy Used the software for: 2+ years ### "Less complicating than you think!" July 18, 2022 5.0 Pros It is very to use. One goes from novice to pro in just a few days. If you are stuck, a friendly customer support specialist is just a phone call away. Cons There was not anything I liked least about the software. Review Source Farrukh Z. freelancer Consumer Services Used the software for: Less than 6 months ### "Best Marketing Software I have Ever Used" June 19, 2021 5.0 Help to grow my business. help to reach out new customers. Pros The Strategy of marketing is very great. I Use to market my product via SubSpot CRM. As its name shows, CRM. Customer Relationship management, It allows me to manage my relation with customer. Easy to use. Easy to hande. Fast and Secure access from anywhere. Friendly tech crew. Help me to grow my business. Simply I love it. Quite economical. Cons I don't there is any problem to use their services. Review Source FG Francisca G. PMO Information Technology and Services Used the software for: 1-2 years ### "Amazing CRM" November 20, 2023 5.0 Pros It's been a game changer for us to be able to keep track of the email exchanged the team has with the customers, we really use to struggle a lot after people would leave of go on PTO and this is just one of the many features we love about Hubspot Cons The gmail app is not great, it gets logged out and it's hard to go back and track longs chains one by one. Review Source VR Verified Reviewer Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "A bit confusing tool" May 24, 2022 2.0 Pros I like the amount of features the platform has, for both marketing and sales. Cons Not intuitive at all. Not pleasant user experience Review Source HS Helio S. CEO Internet Used the software for: 6-12 months ### "Minha opinião sobre o uso do app para CRM " May 4, 2023 5.0 Excelente. Pros Além de ser gratuito, a usabilidade fácil é captação de leads. Cons O suporte ao usuário por não ter utilizado. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Pela gratuidade. Review Source NM Nouran M. marketing specialist Civil Engineering Used the software for: 6-12 months ### "a pretty good tool for a specialist " March 24, 2022 5.0 Pros It is an inconceivably strong CRM, Marketing, Sales and Service device. It can coordinate effectively with numerous stages including Mailchimp, Shopify and WordPress from its broad application commercial center. The product is likewise extraordinarily simple to utilize and it provides you with an unmistakable outline of your leads and clients as well as permitting you to store statements, records, messages... essentially, everything about your lead/client in one simple to get to put. The work processes is one more astounding instrument as it permits you to handily set up a robotized showcasing pipe for each new lead. Cons the advertising center point costs $20 each month for the starter plan and afterward leaps to $800 each month for the expert arrangement. The cost. To get full admittance to all highlights you want basically the expert arrangement which isn't modest. In any case, what you are getting for the cash is insane important so one could contend that the cost is very great. In any case, as a new business it is a gigantic speculation. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.