# Page 5 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is HubSpot CRM the right Lead Management solution for you? Explore 4463 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4463) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 5 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 101-125 of 4463 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Laila S. EA Education Management Used the software for: I used a free trial ### "All-in-one toolbox for marketing, sales, and customer service" March 9, 2025 5.0 The free CRM is a great starting point, honestly, and it makes managing contacts and deals super easy. What I really like is how they've got everything connected; you can see how your marketing efforts are directly impacting sales, which is super helpful. Plus, their automation features are a lifesaver for repetitive tasks. But, and this is a big but, it can get pricey. Like, really pricey, especially as you need more advanced stuff. And sometimes, it feels like it's a bit too much if you're not using all the tools they offer. Also, some of the more complex workflows can get confusing if you're not super tech-savvy. Overall, it's powerful, but you've gotta make sure it fits your needs and budget. Pros its user-friendly interface, the availability of a free CRM, and its powerful automation capabilities that streamline various business processes. It's an all-in-one platform that allows for seamless integration of marketing, sales, and service efforts, providing a holistic view of customer interaction Cons certain advanced functionalities are limited, and if a company does not utilize the full suite of Hubspot tools, the cost of the system may out weigh the benefits. Also, there have been complaints about the complexity of some of the higher end work flows. Review Source RA Rahman A. Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "My daily center for campaign leads and sales touchpoints." April 24, 2025 4.0 It’s made us more organized and more consistent when we follow up on leads. I don’t have to look at spreadsheets anymore, and our response times are faster and our close rate is higher because of it. It has also made working with sales a lot more seamless. Pros has helped us to better track where our leads are in the pipeline. I appreciate that emails, calls and notes all stick with each prospect it’s a time saver when I am returning to a lead weeks after first contact. The ability to integrate with our email campaigns is definitely a bonus, as I can see who is opening what and following up accordingly. Cons Reporting can feel limited unless you’re on a more premium plan. Plus the automation tools, although robust, will take a bit of time learning especially when creating multi-step campaigns that spit users from their behavior. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "HubSpot CRM is an impressive communication tool that help streamline admissions." February 4, 2025 5.0 has been providing impeccable services that has helped streamline our admissions. It makes it easy easy to communicate with our prospect students. HubSpot CRM also provide very important insights that allows us to improve our relationship with our prospect students. Pros has excellent communication tools like live chats and video calls that makes our communications with prospect students very smooth. Its analytics and reporting tools provide us with meaningful insights that help us improve our interactions with students to build strong relationships. It has personalized interactions tracking features that makes it easy to follow up on our engagements with prospect students. HubSpot CRM is very flexible and we had easy time customizing it to fit our needs. Cons We have not encountered anything less useful in . It has never given us any challenges and there has been no complaints. Review Source TD Tammy D. HR Manager Apparel & Fashion Used the software for: 1-2 years ### "Hubspot review " June 24, 2025 4.0 It is helpful to others in our organization. It helps keep track of when customers last reached out to. Pros All the features. I like that we can see all correspondence that our sales people have with all of our customers Cons Trying to figure out how to sort, filter and running reports I didnt feel to be easy for me. and when looking at emails, having it show up multiple times in the feeds. Review Source JEAN-CHRISTOPHE D. DIR Shipbuilding Used the software for: Less than 6 months ### "Désengagement impossible avant la fin du contrat : coût exorbitant" January 13, 2026 1.0 Trés frustrante. L'utilisation est trop compexe car l'utilisation n'est pas intuitive. Coûte trés cher si vous décidez d'arreter. Pros Trop complexe. Demande nombreuses heures d'utilisation. La non possibilité de résilier le contrat souscrit automatiquement pour 1 an à 120€/mois est trés frustrante. Cons Attention, lors de l'abonnement vous êtes engagé sur 1 an sans possibilité de résilier avant la fin du contrat soit 120€/mois x 12 mois = 1440€. Mes appels chez Hubspot n'ont rien donné : ils campent sur leur position. Comme cela est débité via une cart de crédit, il est impossible d'annuler sauf à résilier la crte de crédit Review Source JB Juan B. Business Development Representative Computer Software Used the software for: 2+ years ### "HubSpot is the go-to CRM for fast implementation." April 12, 2025 3.0 It's the easiest CRM for quick and somewhat effective implementation. I like it, but it should be more customizable in many of its features. Pros What first comes to mind is its visually appealing interface, as opposed to Salesforce, for instance. On a high-level overview, it's one of the most popular CRMs out there for a reason: It's user-friendly and intuitive. That makes its implementation easy and fast. Cons It does not provide any extra functionalities that would allow one to make the most out of the data and records about prospects. Also, it is not the best for Email Marketing Campaigns for some reason that is beyond my understanding. If you compare that functionality, in my experience, Outreach (again, for some reason beyond my understanding) can send massive amounts of emails, without compromising the company's email domain. Review Source PB Peter B. Head of Sales Marketing and Advertising Used the software for: 6-12 months ### "Invaluable tool for your sales team!" March 27, 2025 5.0 It's become a very important tool for our sales team. From logging contacts in our database to tracking the details of our partnerships, our team uses this software every single day Pros How it helps us manage our contacts and deal details with our sales team Cons Setup is a bit clunky and took some time to figure out Review Source LG Lisa G. Experience Manager Entertainment Used the software for: 6-12 months ### "Too complicated for small business." June 1, 2025 3.0 I found I simply had to click in too many places to get where I was going. I need simplicity and this is not a simple tool to use for a small business. Pros I used this product as part of a collaboration with a JV partner and found it very comprehensive but useful for a much larger company than my own. Cons Overwhelming. Too many options for a solo or small, less than 10 employee, biz like mine. I know it was customizable for use, but even that made my head spin. Review Source CB Char B. Account director Marketing and Advertising Used the software for: 2+ years ### "Easy exports!" July 22, 2025 5.0 It’s a great way to keep everything organized and allows us to be able to pull easy reports based on our data. Pros It’s easy to organize multiple people across the platform, keeping the data clean and accessible across many different needs. Cons The access to creating organizational charts is not super easy and this poses issues when you want to review that. Review Source CG Constance G. Team lead Enterprise Human Resources Used the software for: 1-2 years ### "Hubspot for sales team" May 9, 2025 5.0 my experience with HubSpot has been very positive. It's user-friendly, especially for sales teams, with clear pipelines and efficient tracking of deals and interactions. While some features lean more toward marketing, the core sales tools are strong and adaptable to daily workflows Pros HubSpot streamlines sales processes with intuitive tools, making lead management and follow-ups effortless for sales teams Cons Some features feel too marketing-focused, which can clutter the experience for pure sales use Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I switched from Pipedrive to HubSpot for a more complete solution combining CRM, automation, and marketing, with better visibility into the customer journey. Review Source FJ Folajimi J. Business Development Real Estate Used the software for: 1-2 years ### "Great CRM for SMBs" May 8, 2025 5.0 Solid CRM for SMBs. Ive used Salesforce as well and HubSpot is by far easier to implement and use for a lower cost Pros It does what you need it to do and is less expensive than SalesForce. I use it as a dialer as well and outbound works well Cons Taking inbound calls via HubSpot doesn't work great. Experienced some bugs that disrupted work a bit but every software goes through it's fair share of disruptions Review Source TC Torey C. Junior Golf Tournament Manager Non-Profit Organization Management Used the software for: 1-2 years ### "HubSpot is worth it!" February 25, 2026 5.0 HubSpot is a multi-purpose tool with the data you need all in one place! Use it to track leads, make your content personable, and make team collaboration easier than evet. Pros All companies and contacts in one place that is easily searchable! Use data fields that make emails personable and unique to each contact. Easy to use as a team to make sure people are not double booking/answering inquiries. Cons The cost of HubSpot is high, but you get what you pay for. You can limit each managers access to help with costs. Review Source GR Gaven R. Hybrid Transformation Expert Professional Training & Coaching Used the software for: 1-2 years ### "Hubspot CRM's Seamless Usage" July 26, 2025 5.0 Overall, the has been a pleasant experience that covers all the bases a personal training business needs. The ability to customize the parameters that you track alongside the workflows saves a lot of time. Pros I liked the fact that bugs were a rarity. Updates to the contacts and emails are quickly made owing to the quality of the product. Cons Recently, I could not find out how to navigate to the meetings scheduler on the desktop. I could on the mobile application though. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: Less than 6 months ### "HR Director" July 25, 2025 5.0 Overall it was a great experience so far and feel that my team will be able to focus better along with have better customer service. Pros It helped us organize our sales team to allow them to focus on keeping the main thing the main thing. Cons None. I had the best experience so far. I have used with several companies, and all of the experience were the same. Review Source CH Claudia H. Customer Succes - Team Leader Computer Software Used the software for: 2+ years ### "Meilleur CRM du marché" April 23, 2025 5.0 HubSpot est d'après moi le meilleur crm du marché. Il est ultra personnalisable et facile à prendre en main pour les équipes. Je l'utilise depuis bientôt 10 ans et je serais incapable de passer sur un autre CRM. En plus de cela, leur FAQ et très bien construite et l'hubspot academie permet de maitriser l'outil de façon autonome et très claire. Il y a des nouveautés régulièrement et des versions beta que l'on peut rejoindre directement depuis la plateforme. Pros Personnalisation ++, création de workflows, facilité d'utilisation et de prise en main, nouveautés régulières Cons Aucun, je pense qu'il s'agit du meilleur crm du marché. Review Source LS Laura S. SDR Financial Services Used the software for: 1-2 years ### "Great for sales and marketing" May 14, 2025 5.0 It's great to keep track of my work as a salesperson, you can call your clients and record each interaction with them, really intuitive and visual as well. We also ahve enabled the marketing side which helps us create marketing campaigns and send them to all our contacts. Pros It's great to keep track of my work as a salesperson, you can call your clients and record each intereaction with them Cons nothing, happy to have it otherwise would have switched because it's the most used tool in our company Review Source IB Ibrahim B. CEO Marketing and Advertising Used the software for: 2+ years ### "A simple powerful tool that works with no bugs" April 27, 2025 5.0 Wonder Fil tool with a lot of native extensions. A necessity for business Pros Over all a great CRM for most businesses. Free version gives you a lot. Paid Cons Upsells with every move. Even if you have paid version. You can’t turn off it off from admin Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It offers a lot for a growing business. It scales with you Review Source DV David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "Do Just About Anything With Hubspot, but Stay Organized" November 13, 2025 4.0 Overall, it was frustrating, but again, I think we had incomplete information. We've worked with other clients who had a designated hubspot team member and their organization/setups seemed to be much cleaner than what we experienced. Pros Hubspot does a lot, and it has a lot of options for weaving all of that information together into actionable data, but it's really easy to get things mixed up and create messy situations. I was not impressed with their support team when we spoke with them either. Value for money was solid overall though. Cons Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. Ultimately I think it would have been better start with a fresh account than modify an existing one. Review Source mC mitch C. outside sales executive Automotive Used the software for: 6-12 months ### "highly recommend" October 23, 2025 4.0 top notch user exoerience with easy to follow navigation and quick response times. i use this mostly on the go Pros mobile app is great for on the go entries and very easy to use. Ive used a handful of crm over my years and this is top 2 Cons cumbersome at time and filters need work but nothing to major to complaun about. i dont use the deals tracker Review Source SC Stephanie C. Account Executive Food & Beverages Used the software for: 6-12 months ### "Easy to Use and Stay Organized" July 29, 2025 5.0 Overall, a great and easy to use product with big results to keep my database organized and my follow ups on point. Pros I love to use the email tracking feature of my emails so I know which emails are being read and which are not. Cons I have a hard time tracking down physical addresses in our CRM, but it may just be the way we have it set up. Review Source AW Adam W. Founder Computer Software Used the software for: Less than 6 months ### "Wonderful B2B SaaS integration" October 7, 2025 5.0 It really helped my business. I was able to efficiently connect my SaaS application to a CRM and from there engage my customers and prospects with ease. Pros It really helped me keep my customers organized and made it easy to contact them. I also integrated the APIs into my product workflow which made it incredibly easy to sync my SaaS product with my CRM. Cons There was a lot of functionality and sometimes navigating everything was challenging. I found a lot of the schema to be overwhelming and wish there was a more bare bones version with just a handful of properties per object. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) The API's available were not usable with my product workflow. Review Source Peter W. Sales Analyst Financial Services Used the software for: 1-2 years ### "Great all-in-one CRM, but setting up can take some work!" January 12, 2025 5.0 The experience has been good;. It's easy to use, but setting it up took a while. Once you have it set up how you want, it's fantastic. Pros Prospecting hub and deals. It easily syncs with prospecting tools, allows you to keep up with leads, and allows you to track deals, providing a single source of truth. Cons It takes some time to learn to use it, and it's not as intuitive as other, more modern CRMs, such as Attio. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Grew and old software was too clunky and non-intuitive. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: Less than 6 months ### "HubSpot CRM - Client Management Done Right" August 5, 2025 5.0 Very good overall experience with . The software maintains a good level of coverage from a data perspective. Pros Efficient, ease of use were very straight forward. The input links were handy and saved time while inputting. Cons Often times while linking inputs, redundant information was required to be submitte on numerous occasions. Review Source Sean H. COO Consumer Goods Used the software for: Less than 6 months ### "Worst experience to date with SaaS" January 24, 2026 1.0 Horrible thus far. Pros: Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons: Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Pros Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Review Source VR Verified Reviewer BDR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hubspot Better Than SalesForce?" November 17, 2025 4.0 Great, it's been better than Salesforce and I am happy to be using all of the features that are within Pros The call from Hubspot features as well as the ability to sequence emails, integrations with other software. Cons The reminders to do University or Helpful hints, they are distracting and annoying. I am relatively new on HS so sorry. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Administration decision suggested by new staff member. 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